New Zealand
United Kingdom
Artist BullBucker Electric Guitar Humbucker Pickup Set - Black
- Out of Stock | Next Shipment Due in Approx October
- High output for rock and metal tones
- Bridge DC resistance 15.4K
- Neck DC resistance 7.1K
- Easily wire for single-coil sounds
- Sleek exposed black finish
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Artist BullBucker Humbucker Guitar Pickup Set – Black
The Artist BullBucker Pickup Set is a high-performance humbucker set designed for guitarists seeking to elevate their instrument’s tonal palette, power, and clarity. Built around custom-voiced Alnico V bar magnets, the BullBucker set combines punchy high-output bridge tones with smooth, articulate neck response in a striking chrome-covered design. Whether you are retrofitting a factory instrument or completing a custom build, this matched set delivers the versatility and headroom required for modern stage and studio performance.
From glass-like cleans and warm jazz runs to soaring leads and high-gain rhythmic crunch, the BullBucker set provides exceptionally defined response across all dynamic ranges. Engineered to maintain definition under heavy overdrive while offering rich harmonic content when played clean, this set gives players complete control over their signature sound without sacrificing warmth or nuance.
Matched Bridge & Neck Performance
The BullBucker set is carefully calibrated to deliver a seamless dynamic balance between the two pickup positions. The bridge pickup is engineered for powerful, assertive tone with singing highs and aggressive harmonics. Featuring a 15.4kΩ DC resistance, 9.6H inductance, and 52mm pole spacing, it provides rich, full-bodied output that pushes amplifiers into natural saturation effortlessly while preserving crisp string separation and tight low-end tracking.
In contrast, the neck pickup provides a balanced, moderate output designed for sweetness, warmth, and high-register clarity. Voiced with a 7.1kΩ DC resistance, 3.86H inductance, and 50mm pole spacing, it offers an articulate, vocal quality that excels during fast runs and expressive soloing. When clean, the neck pickup produces smooth, glassy tones with rounded lows, while under distortion, it delivers singing sustain that complements the punchier bridge pickup perfectly.
Versatile 4-Conductor Coil-Splitting
Equipped with 4-conductor shielded cable wiring, the BullBucker set offers extensive switching flexibility beyond standard humbucking operation. This versatile wiring scheme allows for easy integration with push-pull pots or mini-toggle switches for authentic coil-splitting capabilities.
By deactivating individual coils, you can instantly transform your humbuckers into crisp, single-coil tones. This dual-identity wiring provides access to bell-like clean textures and funk-friendly spank alongside full humbucking power.
Streamlined Wiring Configuration
Both pickups share a standardised 5-wire colour code (4 conductors plus a bare ground) for straightforward installation and customisation. Below is the wire colour label guide:
Standard Humbucker (Series Wiring)
To wire the pickup as a standard humbucker in series:
• Solder the White and Red wires together and insulate the connection with heat shrink or electrical tape.
• Connect the Thick Black + Yellow wires to ground.
• Connect the Thin Black wire to the Hot Output.
This gives you full humbucker output with maximum power and hum cancellation.
Coil Split - North Coil
To use only the North coil as a single coil:
• Connect the White and Red wires as normal.
• Connect the White/Red junction to Ground when the coil split is activated.
This bypasses the South coil, leaving only the North coil active.
Coil Split - South Coil
To use only the South coil as a single coil:
• Connect the White + Red + Thin Black wires.
• Connect the White/Red/Thin Black junction to the Hot Output when the coil split is activated.
This bypasses the North coil, leaving only the South coil active.
Hum-Cancelling Coil Splits
When both the neck and bridge pickups are coil split, you can still achieve hum cancellation in the middle switch position by using opposite coils from each pickup.
For example, wire one pickup to use its North coil when split and the other to use its South coil. Because the neck and bridge pickups have opposite magnetic polarity, this combination provides the classic hum-cancelling middle position while retaining the clarity and character of single-coil tones.
For the Bridge Pickup:
• Top Coil Polarity: South
• Bottom Coil Polarity: North
• Ground Wire: Thicker Black wire
• South Start: Yellow wire (Inside Screw wire)
• South Finish: Red wire (Outside Screw wire)
• North Finish: White wire (Outside Slug wire)
• North Start: Thinner Black wire (Inside Slug wire)
For the Neck Pickup:
• Top Coil Polarity: North
• Bottom Coil Polarity: South
• Ground Wire: Thicker Black wire
• North Start: Thinner Black wire (Inside Slug wire)
• North Finish: White wire (Outside Slug wire)
• South Finish: Red wire (Outside Screw wire)
• South Start: Yellow wire (Inside Screw wire) — Hot Output Wire
Wax-Potted Alnico V Construction
Every BullBucker pickup is fully wax-potted to eliminate unwanted microphonic noise, squeal, and structural resonance at high volume levels. This thorough potting process ensures quiet, reliable operation whether playing on loud stages or under high-gain studio setups.
The high-grade Alnico V bar magnets ensure excellent magnetic strength, fast transient attack, and natural compression. Housed in durable, mirror-finish chrome covers, the pickups look as refined as they sound while shielding internal components from interference.
(12933)
Tech Features
Brand: Artist
Model Code: BULLBUCKERSETC (BULLBUCKERNC Neck + BULLBUCKERBC Bridge)
Pickup Type: Humbucker Set (Neck & Bridge)
Magnets: Alnico V Bar
Cover Finish: Black
Wiring: 4-Conductor Shielded Cable (Coil-Split Capable)
Potting: Wax Potted (Microphonic Noise Reduction)
Neck Output: DC Resistance: 7.1kΩ | Inductance: 3.86H | Pole Spacing: 50mm
Bridge Output: DC Resistance: 15.4kΩ | Inductance: 9.6H | Pole Spacing: 52mm
We use Courier services to ship our goods to you as fast as possible. Once the package leaves our warehouse the time to your door depends on your location, and any reported delays in your area.
We ship all orders for free. All deliveries are insured so if an item arrives damaged we'll happily refund or replace it for you. Check our warranty page for more information.
Purchases with Artist Guitars come with a 3-year Warranty. Warranty is only valid to the original purchaser and in the original country of purchase. Please take note of your order number to help us verify your purchase in the event of a warranty claim.
If the issue can be fixed by replacing a part, we will send it to you free of charge. Spare parts are shipped from our office in Sydney, Australia. If more extensive work is required our Customer Happiness department will arrange a free return slip or courier collection to get your item returned for further assessment.
Also included in your warranty is our industry leading 100 Days Change of Mind Policy
If you're not completely satisfied with the quality of any of our products, we'll be happy to arrange a free return of your product for an exchange or full refund, including any shipping charges. This also covers instances where you may have bought the wrong size or if you simply change your mind.
If you do require a return, just Open a Support Ticket and we'll either send you a reply paid label for Australia Post or arrange for a collection by courier. This will depend on your location and the product you purchased. If you have any trouble you can contact us.
Customer Reviews
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Jimmy CarrVerified Buyer
Replacment
I bought a set of these a while ago for one of my Gen 1 Yamaha Revstars because I was never really happy with the stock pickups. I’ve now had plenty of time to play them in the real world, so this isn’t just a first impression. I’ve got a few Artist guitars already, so I know they make good gear. Figured these were worth a shot. Glad I did. They’ve completely changed the guitar. It’s got a much fuller, clearer sound with heaps more character. The cleans are excellent, but where these really shine is with some gain. They absolutely rock. Big, punchy, articulate and full of life without turning to mud. Exactly what I was hoping for. To be honest, this Revstar is now one of the best-sounding guitars I own, and that’s up against Gibsons and Fenders in my collection. These are an absolute bargain. I’ve just ordered another one for the neck in a Telecaster project. If it performs anything like the others , I’ll be happy.
Store OwnerThanks for your review! Please do not hesitate to reach out to us if you have any questions.31 July 2026 -
Michael PepperVerified Buyer
Humbuckers
I bought these to put into a body that I'm building. The guitar is for behind my bar. They seem very good quality. They aren't in the guitar yet but I'm sure they will be great as all the items I've purchased are.
Store OwnerThanks for your review! Please feel free to reach out to us if you have any questions..14 November 2025 -
DavidVerified Buyer
A fixer-upper....needs some BullBuckers
A recent guitar from Korea from the early 90's in need of a spruce up, and the pickups were worn out. Enter Artist BullBuckers to the rescue. Two other Artist guitars that are in the stable that sport the BullBuckers in split coil mode has convinced me that these are on par with waaaay more expensive pickups. They punch very hard when needed and clean up beautifully in neck or bridge. There is no muddiness at all, they handle as much gain as you can give them and just keep on giving. For the price you WILL NOT FIND ANYTHING that can come anywhere near these for tone, quality and clarity. Excellent work getting these out there Artist, a very happy customer!!
Store OwnerThank you so much for your review. We really appreciate it.17 September 2025 -
MattVerified Buyer
Ridiculously good value
I've actually owned a set of these for a few years now and just found myself looking at the store page again, thinking about another set for a different guitar. I don't know who Artist schmoozed to be able to manufacture these for $65 a set - or whether the Artist crew just have a crazily good ear for great OEM products. To my ear, they are about 90% of a Gibson humbucker for a quarter of the price. Insane! Great job gang, love your work.
Store OwnerThank you so much, Matt! We’re thrilled that the BullBuckers have endured so well over the years—and even more excited that they have you returning for another set. Your kind words and keen ears mean the world to us.23 August 2025 -
Roger BlackVerified Buyer
2nd set of bullbuckers.
I recently pit a set of these onto a 2655 gretsch. The original pickups were too muddy. With these pickups the guitar is bright. I had it set up so only the neck pickup could split. I am using it on split most of the time, and it is clear. On the setting with both pickups it is beautiful with the treble pickup bright enough on standard setting. The guitar being a smaller semi hollow is light and has beautiful tones now. I am just so happy with it. As I said it is the second set. I put the other on an Ibanez 54. Which had the same result. They really are a great set of pickups. I will use them again Roger Black
Store OwnerThanks so much for sharing your experience with us. We look forward to your next purchase.21 January 2025
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TimVerified Buyer
Amazing pickups for the money
This pickups are as good as the ones in my Gibson Les Paul, I’ve heard about these pickups so I brought a set to put in a kit guitar I was making to replace the ones that came with the kit, massive difference, I’m a blues player and these pickups suit me perfectly, Highly recommended
Store OwnerThanks so much for sharing your experience with us. We look forward to your next purchase.9 September 2024 -
EdmondVerified Buyer
Killer sounding pickups for any price
Bought these to install in my LP copy from another brand and these do a fantastic job. In my opinion these bullbuckers can compete with the major brands and just a fraction of the price.
Store OwnerThank you so much for your review. We really appreciate it.8 May 2024 -
Marc peadVerified Buyer
Pickups
Prefect sound
Store OwnerThank you for the positive feedback! Please do not hesitate to let us know if you need any further assistance.20 January 2024 -
Andrew NashVerified Buyer
Great pickups
I brought a set of Bullbucker humbucker pickups. They are exactly what I was after with a good sound not to mention the price. Another great product, thanks
Store OwnerThanks so much for your great feedback! Please feel free to reach out to us if you have any questions.26 July 2023 -
ZigVerified Buyer
I'm convinced...great pickups
I bought a set of Bullbuckers a while back. I hadn't installed them yet because I moved. I bought a Yamaha Revstar a few days ago. The guitar is amazing but the pickups sounded crap. I have a dozen of spare humbuckers and tried them all. The Bullbuckers sounded by far the best with sweet highs, defined mids and chunky lows. These are my new favourite pickups. They've been installed and will stay there.
Store OwnerWe are stoked to hear of how much you love the bullbuckers. Thank you for sharing your feedback about them and fro leaving them a review.15 March 2023 -
kevin watsonVerified Buyer
Kurt approves
Bought these for a squire mustang that i learnt on and hasnt been getting much love lately,put them in and wow what difference ,cant put it down now,fantastic pups and for the price you cant go wrong,if kurt was still around i reckon he would have a set lol.
Store OwnerThank you so much for the feedback. We appreciate it. Cheers!5 March 2023 -
FabioVerified Buyer
More than you bargain for
I bought a mid-range LP-ish from the US, and the pickups sounded too bright, brittle even. I ordered the Bullbuckers which I know well by having bought at least 15 Artist Guitars over the course of 6 years. As always, these pickups deliver. From brittle to smooth as butter, especially the neck pickup. I gave the pole pieces a radius. Also, this is a string-through, incredible sustain, ebony fretboard, and with the Bullbuckers it sounds amazing. Thanks again guys for your outstanding products.
Store OwnerThank you for your feedback! We are very grateful for your continued support. Please feel free to reach out to us if you have any questions, we're always happy to help!15 January 2023 -
BarryVerified Buyer
Bullbucker pickup set (black)
Fantastic sounding pickups highly recomend.
Store OwnerThank you so much for the support! We really appreciate the feedback!27 September 2021 -
AnonymousVerified Buyer
BullBuckers = Win!
For the the price these pickups are unbeatable. I recently put a pair into an SG and they sound detailed and versatille. I can pretty much get just about any tone I want from Jazz to Rock to Metal. I lot of people are commenting on how they sound similar to the Duncan JB/ Jazz combo and I think this is true to some degree. Personally I'd put them on par with the Duncan Designed version of the JB, but the Jazz is a closer match to the original. I don't want to be too critical because they are excellent, well balanced pickups. The bridge pickup has nice grunt and detail, whereas the neck pickup is round and soft more like a PAF but not quite as bright. I only have them wired in full humbucking mode, but have heard how well they split and they do this better than my Dimarzio Dual Sound (which is designed to split!) My only feedback would be provide some specific wiring diagrams for different scenrios, so we don't have to hunt online.
Store OwnerThank you so much for taking the time to leave this review and will definitely be helpful. If you have questions about wiring diagrams, feel free to contact us.9 August 2021 -
SteveVerified Buyer
Great Pickups for the price
I put a set of these in an Ibanez AS53 semi hollow body . I set up the coil split and my own treble bleed circuit. I found a huge improvement over the stock Ibanez pickups . Nice and clear from clean to a cranked Marshall JVM410H on full gain . Very similar to the SD JB-4 and Sh-2 set I have in one of my Les Paul's . Very versatile, well worth a try .
Store OwnerThanks so much for the review and for all the support. Cheers.1 June 2021 -
leon frimVerified Buyer
Amazing for the price
Received bridge pickup to replace missing part in a relic Kramer80s Tele. Excellent sound in both split and single coil pickup. Not sure why you would spend hundreds on other brands after you have heard these. Unless you need the original pickup for resale. Listen to the add, that's what they will sound like in your guitar.
Store OwnerThanks for taking the time in leaving a review. We appreciate it. If you have any questions or concerns, feel free to reach out to us.19 May 2021 -
BradVerified Buyer
Holly Batman bullbucker!
Wow. I’ve slipped these into my EPI Les Paul, split front and rear on separate pull pots so I have 8 different options to find the tone I want. Let’s start with full humbucker. These things rip the skin off the Epiphone set that were in there. They are really clean for humbuckers, and damn dirty when you want to rip out some crunch. Through the pedal they scream up and down the neck. Switch it to front and rear single coil, the tones are similar to that of my Tele. Not exactly, still different enough to have set it this way but very clean, much better than I expected. Playing with the pull pots and switching through the pick ups you find all sorts of goodies that are just fun to play with. Tone up and tone down they just do it all. Worth so much more than the almost nothing I payed for them. They rip, I love them and I’ve grown so much respect for this company. Amazing products guys, you’re awesome!!!
27 November 2020 -
Jim McGrathVerified Buyer
Beast
I put these in an SG and they howel. They are beefy and bright too. Coil tap away
21 October 2020 -
Neil CharkowVerified Buyer
Met and exceeded my expectations
For the price, I didn't have 'name-brand' expectations. However, I don't think you can apply the adage, "you get what you pay for" because I am very happy with my new pickups. I installed them with 2 x push/pull dpdt pots and now have them on series/parallel switching. The 4 conductors allow you do virtually anything you want (coil split/tap, phase, etc.). Worth the purchase even if you want to experiment but great sound for a swap out of sub-standard stock pups.
4 August 2020 -
DebbieVerified Buyer
The Do-Everything pickup, if wired right
These are bright pickups. In Artists own TC59 tele, they tame some of that top end with 250K pots for volume and tone and THOSE are the covered version of these pickups. And they're still bright! To my ear, these pickups sound remarkably like SD Screamin' Demon pickups, which have the hex head bolts instead of screws. Only, they're like 5 times the price of these. These are the most versatile pickups I've ever installed. Incredibly responsive to dynamics in your playing style. They coil tap so well that I have one set exclusively as a single coil tapped installation. And they also sound beautiful wired in parallel. The only thing you'll have to do is be patient dialling in the right heights and get used to dropping them down with the tone knob(s). Other than that, they're perfect... hang on, the leads are a little short. But not a deal breaker.
17 April 2020 -
Stuart McKleaineVerified Buyer
Great value, and sound!
I bought these for a rough as guts guitar I made around 30 years ago, it had fallen into disrepair and had just sat around the shed for years. I needed a new neck pickup and thought that I would give a pair of these a try after reading positive reviews, and considering the not substantial price. I must say that I am very happy. I really like the neck pickup especially. They both have plenty of power flat out, but plenty of nuances dialled back. I have set them up as split coil, and now my homemade Tele style has that Tele twang when I want it. If you're wondering why it didn't have single coils to start with, it was made out of bits lying around from guitars deceased, humbuckers being the pickups lying around. The actual body was made from what my father cut out of the top of a vanity unit to fit a sink, and that's where it started. Rough as, but fun, and now even more so. Thanks Artist.
20 March 2020 -
AlexVerified Buyer
Artist Bullbucker, good bang for your BUCK and no
I bought a set for my chibson LP expecting nothing really, I had them installed by a professional luthier who happens to wind his own pickups as well. He was intrigued as he never heard of these pickups before and when I told him how much they were he went like "ok .." He looked very surprised when he plugged the guitar in and after a while he told me "you got yourself a pair of good sounding pickups". I play early Sabbath, COC, Soundgarden etc and the bridge pickup does a pretty decent job, nice warm and round sound courtesy of the Alnico V magnet. The biggest surprise was the neck pickup, played clean with a touch of delay or reverb it sounds great, good for jazz and blues but also alt/rock dreamy/trippy stuff. In a nutshell these pickups got me playing my 6 strings again, wish they made a set for my 8 strings too.
15 February 2020 -
Stephen WatsonVerified Buyer
Banging
Good responsive humbucker, only criticism is wiring color, it doesn't match any other PU manufacturers, and while description of wire functions gives you the clues to match them to standard colour schemes it took a bit of research. This is a moot point if your just wiring them up as a standard replacement, but if you are trying to take advantage of the split coil, phasing, etc or for the Jimmy Page Les Paul wiring, then some searching will be required, guitarwiring.com is a good resource. But all in all best humbckers at this price!
30 October 2019 -
Terry Lee BarkerVerified Buyer
Artist bullbuckers
Picked a set of these up from Artist warehouse yesterday, put them into my Epiphone F hole today, wow brought the old beauty to life,very articulate nicely voiced pickups, nice chime on the tops and a nice smooth midrange and balanced bottom end sound great clean but they really come into their own into to a driven amp nice creamy sound on the neck and the bridge is outstanding straight up rock and roll. Sound a lot like the pickups in an old 72 SG custom I used to own and certainly hold their own up against any other pickups out there, bang for your buck they are hard to go past I will certainly use them again very impressive pickups.
3 September 2019 -
Mike SadlerVerified Buyer
Bullbucker Pickups – Gibson-a-fy your tone; no Bul
I've been using these close on a year now and was probably partly responsible for exhausting the stock once I tried my first set :-) I bought them first to replace the 'OK' stock pickups in a Artist Super-Strat style guitar with mahogany body and neck... think PRS. Adding the Bullbuckers reminded me immediately of an SG with 'Classic' (60's) humbuckers but with a little more 'poke' in the bridge, like a stock but conicidentally overwound and well voiced one. Because they are (I think) Fender spaced poles, I also installed one on a Custom Squier Tele (bridge) and a pair on another Artist Super-Strat style guitar. Very happy all round. Some time later, I had a chance to play a mate's Epiphone LP Custom with some real Seymour Duncan Pickups on board... a JB Bridge and a Jazz Neck (classic Epi Upgrade). The similarities are uncanny! More recently, my wife and I have each bought new Gibsons; she a HP SG, me an ES LP Special (semi-hollowbody). The HP SG has 'modern' (490) pickups which a just a bit 'naughtier' than the Bullbuckers while maintaing clarity but the Bullbucker tone is in the ballpark. The ES LP (a cross between a 335 and a LP) uses a '57 Classic neck and an Super '57 (overwound) bridge and the Bullbuckers are MUCH naughtier; so they're definitely on the hotter side. So, if you want a 'rockier/naughtier' than vintage LP or SG sound for your Epiphone or other Gibson 'tribute' than these will definitely suit. They also sound great in Fender style guitars and would be a great swapout for standard Squire humbuckers IF you want a Gibson style sound. Ditto any PRS style guitar. They would also be great for "rocking up' a Dot 335/Ibanez Artcore or similar and have to be an absolute no brainer if you own and love an Artist Cherry 7 Anniversry – I bet they also sound great split too! In summary they're great if you want that classic-to-slightly-hot-rodded Gibson or McCarty PRS sound; at his price they're a total no-brainer. PS: My 12 month evaluation, over 3 different guitars I use live/jamming (leaving the 'real' Gibsons, etc at home) is based on use with some modelling software but mostly with a Mesa Boogie Roadster (100W Dual Rectifier 2 x 12), Marshall JVM410C (100W 2 x 12) and more recently a Positive Grid Bias (Rack) Head (600W with Marshall 1936 2 x 12). So, it's not like I can't 'hear' what they really sound like... and they do sound like ROCK!
2 February 2018 -
AnonymousVerified Buyer
Excellent balance, awesome tones, for killer price
I received my set of BullBuckers two weeks ago. Shipping was fast, installation was easy, and the experience has been great. I installed these in my new Artist Gnosis 6 guitar, which I have had for about a month now. I had a couple of guitars to compare against this way, I have a Les Paul Special and an ESP Horizon series with EMG 81/85 pickups. Obviously, the sound is quite different to the EMG pickups since the BullBuckers are passive, but I was pleasantly surprised at how well they stood up to the EMG offering and in some cases giving me a more preferred tone. Between the LP with Gibson pickups and the Gnosis with BullBuckers, in terms of tone there was not a whole lot of difference. The sound was a little bit sharper on the LP, but I’m going to put that down to the fact it’s a Les Paul and it probably has a slightly better tone potentiometer and capacitor. Both guitars have the same strings, and were played in the same tunings. The only major difference was the scale length. LP being 24.75’ and the Gnosis 6 being 25.5’. Neck Pickup: I don’t really play with the neck, even when playing rhythm. It produced a nice warm thick sound, sounded fantastic for Jazz and Rockabilly type playing. Bridge Pickup: I play on the Bridge 99% of the time, because I prefer the crunchy aggressive tones you get compared to a neck pickup with is generally warmer. The neck pickup was amazing and I managed to pull some killer tones out of it. Clean Highs: Very nice, crisp, rings out well. Clean Mids: The mids in these pickups seem quite well balanced, which was nice. Offered great chord voicing, without being overpowering. Clean Lows: Tight and not too overwhelming, giving good room within the sonic range for chord voicing, even in the lower tunings I frequently play in. Distorted Highs: Things like pinch harmonics, natural harmonic pick slides, and lead riffs are beautiful and make some awesome sounds. Distorted Mids: Present, but not overwhelming. Which lent very well to my tone and style of playing. Distorted Lows: Because the pickups are quite tight, with some well-set distortion and the dirty channel on my amp, the sound I was able to produce was amazing. Especially when keeping in mind the price of these pickups. Overall, these pickups really surprised me. A set of the Bull Buckers costing less than a single, big brand name pickup, and these things put out some killer sounds. They were able to produce some pleasing clean tones, and some awesome rock and metal tones. I would definitely recommend these to replace OEM pickups or even upgrade on some guitars. They were an excellent upgrade for my Artist Gnosis 6.
29 June 2017 -
MichaelVerified Buyer
Great all round humbuckers
I bought a pair of Artist Bullbuckers a couple of weeks ago. I installed them into a Epiphone Les Paul and they are fantastic I can get clean flute like tones out of them through to moderate overdrive and full on distortion. These are great all round pickups, thanks again Heath and Ian and great service as usual. Cheers Michael
29 July 2016
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3. Your account
We may require you to set up an account with a username and password to gain access to parts of the Website. If we do, you will be responsible for keeping the combination of these details confidential and any actions that occur through your account (whether directly or indirectly) you are responsible for.
If we permit you to connect to the Website using a third-party service (e.g. Facebook or Google+), you grant us permission to access, store, and use the information from that service as permitted by that service.
4. Access and termination
We reserve the right, at any time and without prior notice, to remove or disable your access to the Website or any part of it, including your Account, for any reason and you agree that we are not liable for any loss suffered by you or any third party as a result of the removal or disablement of the Website.
These Terms and Conditions will continue to apply until terminated or superseded by us. You can terminate your agreement with us by discontinuing your use of the Website at any time. You do not need to inform us if you choose to discontinue use of the Website.
5. Sharing
We may make content available for you to share on the Website. Where such content is made available, you must ensure that such sharing is properly credited to us including a link back to us, and comply with any other instructions we may specify. Your licence to share such content is by revocable and limited right. Where you share our content, you do so at your own risk. We will not be liable in any respects for any content that you share.
6. Links
Our Website may contain links to or from other third-party websites which we have no control over. We are not responsible for the content or use of these other websites (including any virus, or disturbing or harmful content) and you access them at your own risk.
You acknowledge and agree that by utilising any third-party services through our Website (such as PayPal or any other payment provider) you are bound by the terms and conditions of that third party.
You acknowledge and agree that you are solely responsible for ensuring that you have read and understood any applicable third-party (such as PayPal) terms and conditions when using the Website. We will not be liable for any loss or damage suffered by you in connection with such third party terms, regardless of whether we bring these to your attention or not. You are solely responsible for obtaining a copy of and reviewing such third party terms. We are not party to any transaction between you and a third party. For example, if you incur a debt to a third party payment provider in connection with a purchase through the Website, you are solely liable for that debt and you acknowledge that we are unrelated to, and have no control over that third party payment provider.
In the event we provide linking services with third parties, you authorise us to undertake to provide details as necessary to that third party.
7. Liability and indemnity
Although our content has been drafted with due care and diligence, our Website and our content is provided “as is” and we make no representations and give no warranties or guarantees as to the suitability, accuracy or quality of the Website. We do not guarantee that the Website will be free from errors or defects, or that the Website will be accessible at all times.
Your use of the Website is at your own risk and to the extent permitted by law, we exclude all liability of any kind, however arising, including any lost profit, lost opportunity, lost revenue, lost data, losses resulting from security failure, or any indirect or consequential loss resulting from your use of the Website. Our total liability is limited to $1, however where we cannot limit our liability to $1 by law then our liability will be limited to the cost of re-supply of the relevant services (being the provision of the Website to you), or refunding the amount paid by you to us in connection with the services (if any).
You agree to indemnify and release us and our related entities from and against all losses (as before mentioned) which we may incur in respect of any negligence, misuse of the Website, other act or omission, or any breach of these Terms and Conditions by you.
8. Security & access
You are solely responsible for any information that you transmit to us. Whilst we use reasonable endeavours to maintain the security of the Website to Australian standards, we do not guarantee the security of the Website, our records, or any information you submit to us. We disclaim all liability for any computer virus or technological problems or other loss that you may suffer as a result of the browsing or downloading of any files from our Website, or from any data breach, compromise or misuse of your data that is provided to us in connection with the Website.
In order to use the Website, you need to connect to the internet and you are solely responsible for your connection and all fees associated with such connection/access.
9. Privacy
By using this Website you acknowledge and agree that internet transmissions are never completely private or secure and understand that any message or information you send to the Website may be read or intercepted by others. You authorise us to use, store or otherwise process any information including personal information which relates to and/or identifies you, to the extent reasonably necessary for the provision of any goods and services requested by you, and for any other purposes we consider reasonable. Such use will be compliant with the terms of our Privacy Policy (accessible on the Website).
10. Groups
Where we use social media pages or groups run by us, such pages will only be used to advertise our products and services and to facilitate community interaction. Such terms found herein as they relate to providing information will apply to your use of our social media pages or groups.
11. Applicable law
These Terms and Conditions, and your use of our Website are governed by the laws of New South Wales, Australia and you agree to submit to the jurisdiction of the Courts of the State of New South Wales, Australia and Courts competent to hear appeals.
12. Definitions
Unless the context requires otherwise, the following words and phrases in these Terms and Conditions shall have the following meanings:
Website means U including all content, trade marks, and related services, products, websites, tools and applications;
you means the person or entity that accesses the Website and your has a corresponding meaning.
Privacy Policy
This privacy policy (Privacy Policy) sets out how Artist Guitars Pty Ltd ABN 59 160 522 574 and its related bodies corporate (as defined in the Corporations Act 2001 (Cth)) (we, our, us) collects, stores, uses, protects, shares and discloses your personal information.
This Privacy Policy applies to our website located at artistguitars.com.au and its related services, products, websites, social media pages, tools and applications (together the Website). By visiting or using the Website you agree to the collection, storage, usage and disclosure of your personal information by us in the manner described in this Privacy Policy.
Capitalised words in this Privacy Policy have the same meaning as in the Ecommerce Terms and Conditions available on the Website.
1. Types of Personal Information we collect
As part of delivering our services we may collect personal information about you as defined under the Privacy Act 1988 (Privacy Act). We will only collect personal information where it is reasonably necessary for the performance of our functions or activities. The personal information we collect may include the following:
• Account information: this includes information that we collect when you register to use our Website by creating an Account. The information we collect includes your name, email address, and other contact details and any other information you directly give us at the registration stage.
• Customer information: this includes information that you have provided to us when using the Website or otherwise placing an order for Products. The information we collect includes customer level data (such as your date of birth, age, billing address, delivery address and telephone number), order level data (such as order numbers and Products) and any other additional information you provide to us directly or indirectly through your use of the Website. We use such information to assist in providing our services to you (including the supply of Products).
• Profile information: this includes any information you choose to store on the Website that will assist us in delivering our services to you and includes information regarding any subscriptions.
• Financial information: this includes information such as payment card details and bank account details. We use this information to send to our third party payment gateways when you make payment through the Website.
• Website use information: When you use our Website, for example when you contact us, we collect information that enables the Website to be able to run.
• Marketing use information: this includes information provided to us using a marketing or newsletter sign up form.
• Surveys: information in connection with client surveys, questionnaires and promotions.
• Other information we collect related to your use of the Website: your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information and any other information provided by you to us via our Website or our online presence, or otherwise required by us or provided by you.
2. How we collect Personal Information
We may collect personal information either directly from you, or from third parties, including where:
• you register or sign up to the Website;
• you provide information directly to us through the Services or on a hardcopy form (for example if you place an order for Products in-store);
• you use the Website to enter in user content including when you purchase Products and checkout on the Website;
• you use the Website generally;
• you subscribe to any of our newsletters;
• you contact us through our Website, in person, by phone or in writing;
• you submit any of our online sign up forms;
• you deal with us generally via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
• you interact with our Website, social applications, services, content and advertising; and
• you invest in our business or enquire as to a potential purchase of our business.
We may also collect your personal information from third parties including:
• referral agencies;
• government agencies and insurers;
• third parties who produce any content, advertising, and marketing campaigns for us that you may interact with; and
• our other service providers and publicly available sources.
Where we collect your personal information from a third party, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. By providing personal information about another person to us, you represent that you are legally permitted to do so, and we will not be responsible for verifying any such authorisation.
Social media and cookies
We may also collect personal information from you when you use or access our Services or our social media pages. This may be done through use of web analytics tools, 'cookies' or other similar tracking technologies that allow us to track and analyse your Services usage. Please review our Cookies Policy for more information on how we handle and deal with cookies.
3. Use of your Personal Information
We collect and use your personal information for the following purposes:
• to operate the Website and provide services, products or information to you including to:
- assist in streaming and personalising information for you;
- enable us to process your orders for Products;
- enable us to process your personal data;
- to manage our relationship with you, including information about similar products or terms and conditions or send you an email reminder that a task you have performed on our Website remains uncompleted such an incomplete form or cart;
- enable you to communicate with us regarding your use of the Website;
- confirm your identity;
- to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing the services to you;
- communicate with you about your Account, or any transaction;
• to administer contracts including to negotiate, execute and or manage a contract with you;
• to be de-identified for the purposes of generating statistical data and improving the Website;
• for record keeping and administrative purposes, including accounting purposes;
• to administer, operate, protect, improve and optimise the website and our service offerings and customer experience;
• for advertising and marketing purposes (including for analytics);
• to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
• to enable you to take part in a competition;
• to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act 2003 (Cth)). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
• for quality, training and coaching purposes;
• to send you administrative messages, reminders, technical notices, updates, security alerts, and other information about our products and services requested by you; and
• to consider an application of employment from you.
You acknowledge and agree that we may also deal with your personal information in any other manner which is permitted by any agreement that we have in place with you, or otherwise in accordance with our other policies we have in place from time to time.
4. Disclosure of your Personal Information
We may disclose your personal information to third parties for the purposes contained in this Privacy Policy, including without limitation to:
Service Providers
We may share your personal information with service providers utilised by us in the provision of the Services to:
• develop and improve our Services;
• provide you with the Services;
• conduct quality assurance testing;
• provide support; and/or
• provide other services to us.
The service providers (and if necessary data processors) include:
• information technology service providers such as web host providers and analytical providers;
• mailing houses and such other suppliers that assist in delivering products and services;
• organisations who carry out credit, fraud and other security checks;
• payment processors;
• hosting services;
• content delivery services;
• IT support providers;
• marketing businesses engaged by us to disseminate materials to which recipients have consented; and
• specialist consultants.
We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services and associated purposes. We deal with third parties that are required to meet the privacy standards required by law in handling your personal information, and use your personal information only for the purposes that we give it to them.
Affiliates and Acquisitions
We may share some or all of your personal information with our parent company, subsidiaries, joint ventures, or other companies under a common control (Affiliates), in which case we will require our Affiliates to honour this Privacy Policy. In the event we are involved in a merger, acquisition or sale of assets we may disclose personal information collected by us to such entities that we propose to merge with or be acquired by, and will assume the rights and obligations regarding your personal information as described in this Privacy Policy.
Third parties with your consent and in other circumstances
We may also disclose your personal information to third parties to whom you expressly ask us to send the personal information to, or to third parties where permitted under the Privacy Act or where required in order to provide our Services to you. This also includes:
• your authorised representatives;
• government and regulatory authorities and other similar organisations, as required or authorised by law or as required as part of the Services; and
• such entities that we propose to merge with or be acquired by.
We may need to disclose your information to third parties outside of Australia and service providers located internationally in order to enable us to provide the Services, this includes service providers and contractors who are located overseas (telephone answering service, data analytics, IT services) and data processing services.
Where we use a supplier outside of Australia, we will take reasonable steps in the circumstances to ensure that such overseas recipient does not breach the Australian Privacy Principles (except where such steps are not required under the Privacy Act).
We may also aggregate and/or make anonymous your personal information including sensitive information to make it available for the purposes of generating statistical data for the conducting of research and improving the Services.
Where you leave a review of our Products, or if you tag us in any of your own material (including any social media post on your personal account) you grant us a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate and create derivative works from, distribute and display such content through the world in any media.
5. Emails & Marketing
In order to provide the Services to you, you agree to receiving emails and other marketing materials from us for the following purposes:
• notifications about activity on the Services (which are set on by default) including order updates, recommendations, and general updates;
• communication from us or our representatives in connection with the Services; and
• marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing. This includes where you have signed up to our marketing or promotional newsletters.
By default you will receive these email notifications to your email address you nominate at registration.
6. Storage & security
We use third-party cloud providers that provide hosting, data storage and other services.
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measure to protect these systems. However, we cannot guarantee the security of your personal information.
We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
7. Links
Our Services may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
8. Requesting access or correcting your Personal Information
Subject to the Privacy Act, you have a right to access and correct any personal information about you that we may hold. If you wish to request access to the personal information, we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
If we receive a request from you to access or correct personal information we will respond to you within a reasonable time after receiving your request and in the manner requested by you, if it is reasonable and practicable for us to do so. We may charge a reasonable fee for giving access to the information.
9. If we can’t collect your Personal Information
If you do not provide us with the personal information described above, some or all of the following may happen:
• we may not be able to provide the Website to you, either to the same standard or at all;
• we may not be able to provide the Products to you or handle your order effectively;
• we may not be able to provide you with information about the Website that you may want; or
• we may be unable to tailor the content of our Website to your preferences and your experience of our services may not be as enjoyable or useful.
10. Notifiable data breach
In the event that there is a data breach and we are required to comply with the notification of eligible data breaches provisions in Part IIIC of the Privacy Act or any other subsequent sections or legislation which supersede this Part IIIC, we will follow our relevant notifiable data breach procedures in compliance with the Privacy Act and relevant laws.
11. Updates
This Privacy Policy may be updated by us from time to time, and the updated Privacy Policy will apply from the date it is published on our website or otherwise communicated to you. Each time you use our Website you should revisit this Privacy Policy and familiarise yourself with any changes. Continued use of our Services (including our website) shall indicate your acceptance of any changes.
12. Enquiries, requests & complaints
Enquiries regarding this Privacy Policy or the personal information we may hold on you, should be addressed with the Privacy Officer, whose contact details are below.
If you think your personal information, held by us, may have been compromised in any way or you have any other privacy related complaints or issues, you should also raise the matter with the Privacy Officer.
We will ensure your claims are investigated and a formal response will be provided to you, within a reasonable time, considering the circumstances of your claims. If any corrective action is determined to be required, as a result of that investigation, we will take all reasonable steps to rectify the situation and advise you of such, again within a reasonable time considering the circumstances.
If we do not resolve your enquiry, concern or complaint to your satisfaction or you require further information in relation to any privacy matters, please contact the Office of the Australian Information Commission, whose contact details are below.
Office of the Australian Information Commission
| Telephone | 1300 363 992 |
| enquiries@oaic.gov.au | |
| Office | Level 3, 175 Pitt Street, Sydney NSW 2000 |
| Address | GPO Box 5218, Sydney NSW 2001 |
| Postal Address | 1300 363 992 |
| Website | www.oaic.gov.au |
Contacting us
| Entity | Artist Guitars Pty Ltd ABN 59 160 522 574 |
| Contact | Please contact us by submitting a contact us form on the Website. |
COOKIES POLICY
This cookie policy (Cookie Policy) sets out how Artist Guitars Pty Ltd ABN 59 160 522 574 and its related bodies corporate (as defined in the Corporates Act 2001 (Cth)) (we, our, us) handles and uses cookies.
Capitalised terms used in this Cookies Policy have the same meaning as given in our Privacy Policy. Please ensure you carefully read our Privacy Policy in addition to this Cookies Policy.
What is a cookie
We use cookies and URL information to gather information regarding the date and time of your visit and the information for which you searched and which you viewed on the Website. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a web site. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Website. Persistent Cookies can be removed by following Internet browser help file directions. Cookies may enable automatic logins when you visit in the future and may enable content customisation.
Some cookies are necessary to allow you to browse our Website, use its features, and access secure areas. The use of these cookies is essential for our Website to work.
We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:
• User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of our Website.
• Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
• Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
• User interface customisation persistent cookies are used to store a user’s preference regarding a service across web pages.
We use many tools to help us improve our Website. To this end, we use reporting and analytics cookies to collect information about how you use our Website and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:
• First party analytics cookies - we use these cookies to estimate the number of unique visitors, to improve our Website and to detect the most searched for words in search engines that lead to our Website. We use these cookies to learn how our Website is performing and make relevant improvements to improve your browsing experience.
• Third party analytics cookies - we also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our Website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with our Website. For more information on Google Analytics, visit Google’s information page. For instructions on how opt out of Google Analytics, see below.
Advertising cookies are used on our Website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our Website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our Website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising here.
Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our Website to improve the experience of browsing and interacting with our Website. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.
We also use third party vendor re-marketing tracking cookies, including:
• the Google Adwords tracking cookie;
• the Facebook Pixel; and
• SmartrMail tracking cookie.
You can opt out of Google's use of cookies or device identifiers by visiting Google's Ads Settings. Alternatively, you may visit the Network Advertising Initiative opt-out page or control the use of device identifiers by using your device’s settings.
Third parties, including Google may use cookies, web beacons, and other storage technologies to collect or receive information from the Service and elsewhere on the internet and use that information to provide measurement services and target ads. You can opt out of the collection and use of information for ad targeting using aboutads.info/choices
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
To opt out of these communications please visit the Network Advertising Initiative opt out page.
How long will cookies remain on my computer or mobile device?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
How do I control cookies?
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
