New Zealand
United Kingdom
Joyo DC15S 15w Digital Guitar Amp w/ Effects
- FREE SHIPPING
- In Stock
- 15W digital modelling guitar amplifier
- 5.25" woofer + 2.5" tweeter
- 9 amp models and 6 digital effects
- Built-in lithium battery; Bluetooth 4.0, aux-in, line-out, headphone out
Shipping Time Estimator
Payment Options
Notify me when back in stock
Joyo DC15S 15w Digital Guitar Amplifier with Effects
The JOYO DC-15s is an upgraded version of our best selling solid-state home practice guitar amplifier the DC-15. This upgraded model brings the compact combo amp into the modern-day; it is fully equipped to give a guitarist everything they need in a box for at home or performing.
The JOYO DC 15s is a perfect practice guitar amplifier designed for all levels of guitarist and suitable for all genres, it is feature-rich, compact in size, loud, and looks cool too.
Built into the JOYO DC15s guitar amplifier you have:
- 9 Guitar Amplifier simulator models classic-sounding amps dedicated for making some great sounding electric guitar in one tidy combo amp.
- 4 Adjustable modulation guitar effects
- A built-In rechargeable lithium battery for outdoor use/travel.
- LOOPER with 30 seconds recording time
- A Footswitch to control the Looper recording
- Delay and Reverb Effects
- 2 adjustable PRESETS to save your tone.
- Drum machine with intuitive top-mounted controls
- Headphone jack to practice at full volume without disturbing others.
- LINE OUT for connecting to other amps, monitors, mixers, PA & for direct recording
- Bluetooth 4.0 for connecting music or backing track so you can jam along
- A Built-in audio interface compatible with iOS & Android devices
The Tech Features
Brand: Joyo
Model: DC15S
Output RMS: 15 watts
Amp Sim Models: Acoustic, JC Clean, Clean, Overdrive, Blues, Crunch, Lead, Rhythm, Metal
Presets: 2 User Presets
Modulation Effects: Chorus, Flanger, Phaser, Tremolo
Additional Effects: Delay, Reverb
Looper: 30 Seconds of recording
Drum Machine: 36 Patterns
Bluetooth Version: 4.0
Weight: 4.2kg
Included in the Box:
- 1 x DC15s Amplifier
- 1 x Footswitch Cable
- 1 x Power Cable
- 1 x Power Adapter
- 1 x Footswitch Pedal
- 1 x 3.5mm, 4 pin Cable
Power Consumption: 60W
Power: 15V 4A Center Positive
(16600)
We use Courier services to ship our goods to you as fast as possible. Once the package leaves our warehouse the time to your door depends on your location, and any reported delays in your area.
We ship all orders for free. All deliveries are insured so if an item arrives damaged we'll happily refund or replace it for you. Check our warranty page for more information.
Purchases with Artist Guitars come with a 3-year Warranty. Warranty is only valid to the original purchaser and in the original country of purchase. Please take note of your order number to help us verify your purchase in the event of a warranty claim.
If the issue can be fixed by replacing a part, we will send it to you free of charge. Spare parts are shipped from our office in Sydney, Australia. If more extensive work is required our Customer Happiness department will arrange a free return slip or courier collection to get your item returned for further assessment.
Also included in your warranty is our industry leading 100 Days Change of Mind Policy
If you're not completely satisfied with the quality of any of our products, we'll be happy to arrange a free return of your product for an exchange or full refund, including any shipping charges. This also covers instances where you may have bought the wrong size or if you simply change your mind.
If you do require a return, just Open a Support Ticket and we'll either send you a reply paid label for Australia Post or arrange for a collection by courier. This will depend on your location and the product you purchased. If you have any trouble you can contact us.
Customer Reviews
-
ScottVerified Buyer
Awesome
Best little practice amp full of usefull effects and features. My first attempt at looping was a disaster... but thats not the amps fault :)
Store OwnerThank you for the great review! If you ever have any questions or need assistance, our team is always happy to help.16 June 2026 -
DaveVerified Buyer
Joyo DC-15S
Fantastic little practice amp for beginners and experienced players. Great value for money, great effects. Another great product from Artist Guitars and Joyo. 5 Stars
Store OwnerThank you for your review! We are always here if you have any questions.12 February 2025 -
DaveVerified Buyer
Joyo DC-15S Digital Amplifier
Fantastic little practice amp for beginners and experienced players. Great value for money, great effects. Another great product from Artist Guitars and Joyo. 5 Stars
Store OwnerThanks so much for sharing your feedback and review. We look forward to your next purchase.5 February 2025 -
Karsten PruehssVerified Buyer
Fantastic Amp for Guitars and more!
This is a fantastic little amp. Very nice form factor, highly portable, sounds great, and the battery last absolutely ages. I use it with my Electric Acoustic guitar as well as to just stream some jams off my phone via bluetooth when I'm out on the deck. The looper it comes with only allows for 30 seconds of recording, but as baby's first looper, this thing is marvelous! Absolutely brilliant device all around!!!
Store OwnerThank you for your review! Please feel free to reach out to us if you have any questions.14 January 2025 -
David RodgersVerified Buyer
ARTIST & JOYO DC15S ROCK!!!
I had already exercised due diligence, before purchasing 2 units of this particular Joyo Guitar Amp (DC15s), by researching the performance of this particular product, through both; customer feedback on "Artist Guitars" & other numerous UNPAID product reviews on YouTube. The reality upon product arrival? PERFECT!!! Perfect product, sold by a quality Australian retailer. Shipping was prompt. Definitely will be a repeat customer for more; "Artist Guitar" goodies.
Store OwnerWe are glad to hear that you are happy with the item. Thank you so much for your review.14 January 2025
-
Damien F SawyerVerified Buyer
Just awesome
We've had this a few weeks and love it. Tone isn't going to win any awards, but it's definitely decent. Absoutely playable. The battery is obviously the killer feature and seems to last ages. It's long enough that I'm not desperate to run and plug it in after every session.... even hour long sessions. We seem to play it a lot, but don't seem to charge it much. The looper is awesome fun if not a little 'short' with the maximum loop length. Another 30 seconds would been appreciated. Just enough to get the Little Wing chords going on a loop. Only other thing I'd like is a built in tuner.... but, hey, first world problems. Overall, absolutely love this thing. It gets dragged all over the house and played by multiple family members. Pair it with a $50 wireless system and all of a sudden playing electric around the house is almost as convenient as accoustic. Just awesome.
Store OwnerThanks so much for sharing your experience with us. We look forward to your next purchase.24 November 2024 -
JustineVerified Buyer
Great Amp
Great amp, nice and compact. Purchased it for our community centre, liked it so much i went back and bought more.
Store OwnerThanks so much for sharing your experience with us. We look forward to your next purchase.17 October 2024 -
ConradVerified Buyer
Joyo Practice Amp
What a great little amp with features you'll find on the bigger amps. Love the preset and looper pedal, it makes playing the guitar more enjoyable.
Store OwnerWe are glad to hear that you are happy with the item. Thank you so much for your review.7 October 2024 -
Lynne WilliamsVerified Buyer
Great little Amp
Absolutely love this amp , it’s such fun and easy to use, I have spent more time with this since purchasing than my other amps. I have bought a few things from Artist and I have to say the service and quality has been just the best
Store OwnerWe are glad to hear that you are happy with our products and service. Thank you for sharing this feedback with us and for the support!28 September 2023 -
Tom MasseyVerified Buyer
Joyo DC15S 15w Digital Guitar Amplifier with Effec
Great little practice amp, straightforward to use with a good set of effects.
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!24 July 2023 -
Tamara KoopVerified Buyer
Everything you could want and more!
I choose this amp because I wanted something portable, that could run on battery power and had a Looping function. I've played the guitar for 40 years and have owned many amps but never had a Looper, so this was my first experience with one. Its brilliant! So much fun to jam with and extremely easy to get the hang of. The built in drum machine is a game changer, it has plenty of basic options, is easy to use and goes so well with the looping function. It only took me 5 minutes of trial and error with the looper to get the hang of it and gain confidence dubbing over the top of my main loop. The different amp effects are all excellent and make practising a whole lot of fun. This is such a great little amp and I highly recommend it as a simple, portable, great sounding, creative tool for all guitar players at any level!
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!9 May 2023 -
Jack MeddingsVerified Buyer
Joyo DC15s amplifier
Brilliant little amp with plenty of power and features all at a wonderfully low price, delivered promptly in perfect condition. Love dealing with Artist Guitars.
Store OwnerThanks for the feedback! We are glad that you love dealing with us. Please do not hesitate to reach out to us if you have any questions.3 May 2023 -
Riwaj ChettriVerified Buyer
Joyo dc15s
Not bad but the speakers sound a bit boxy
Store OwnerHi! I'm very sorry to hear about the issue. This is definitely not something we want our customers to receive. I will send you an email so that I can help you in resolving your concern.8 April 2023 -
Jeff TurpinVerified Buyer
Clarinet thru the joyo
I've got a pickup on my clarinet and I put it through the joyo amplifier. The looping is really fun with the drums and without some of the effects are also excellent.
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!9 February 2023 -
Karen GriffithsVerified Buyer
Amplifier
Excellent product, excellent Company to deal with, fast delivery highly recommend!!
Store OwnerThank you so much for the review. We're always here if you need anything!28 January 2023 -
Stephen AxfordVerified Buyer
Joyo DC15S practice amp
My little Joyo turned up exactly when promised and is every bit as good as the reviews say. About the size of a car battery and with its own built in battery it’s an ideal go anywhere practice amp with enough effects built in to satisfy most styles.
Store OwnerWe are glad to hear that you are happy with our product. Thank you for sharing this feedback with us and for the support!6 January 2023 -
Vince RussellVerified Buyer
Great little unit
If you are looking for a simple stand-alone practice amp then this might fit the bill. I have been impressed by its ease of use, great selection of simulated amps, tones and distortions. The real selling point for me was the built in drum machine and looper, as well as the sturdy foot pedal. All in a unit no larger than a car battery. For the price you can’t really go wrong.
Store OwnerThank you so much for taking the time to share this feedback. We really appreciate the support!19 September 2022 -
TedVerified Buyer
Awesome little amp
The joyo exceeded my expectations, so portable and flexible perfect partner to my artist Lp60BKL Electric guitar. Still learning all about it
Store OwnerThank you so much for taking the time to share this feedback. We really appreciate the support!2 September 2022 -
Ross ClarkeVerified Buyer
Drum Machine Explained.
Very happy with Joyo DC 15s that I drove up from the Shire and bought this week, could someone please explain to me how the drum machine works. Am an older player, a bit confusing for me to work out, either here or call me on 0408814994 , otherwise love it.
Store OwnerWe are glad to hear that you are happy with our product. Thank you for sharing this feedback with us and for the support!29 July 2022 -
Stephen AxfordVerified Buyer
Joyo DC15S practice amp
My little Joyo turned up exactly when promised and is every bit as good as the reviews say. About the size of a car battery and with its own built in battery it’s an ideal go anywhere practice amp with enough effects built in to satisfy most styles.
Store OwnerThank you so much for taking the time to share this feedback. We really appreciate the support!2 May 2022 -
Stephen AxfordVerified Buyer
Joyo DC15S practice amp
My little Joyo turned up exactly when promised and is every bit as good as the reviews say. About the size of a car battery and with its own built in battery it’s an ideal go anywhere practice amp with enough effects built in to satisfy most styles.
Store OwnerThank you so much for taking the time to share this feedback. We really appreciate the support!25 April 2022 -
BernardVerified Buyer
Where do I start?
I was in the market for a Looper pedal with a built in drum machine and I WAS looking at the JOYO -OMB-. Then in the course of my job I met a QLD Magistrate who's chambers looked like the Artist showroom...guitars pedals and amps all from Artist and HE was using the DC15S. He promptly sat down and gave me a demo and I was sold......went home and ordered one on the spot. My ONLY critique is the sound of the drive channels but I have a BOSS Katana for that stuff..but the KATANA doesn't have a Lopper or a drum machine ;) Loving the bluetooth and mobile connectivity AND the battery. Previously if I wanted go and jam in the two bay garage I'd have to drag my Kata from out of the studio. Now I just pick up the DC15S and go. Loving it.
Store OwnerThank you so much for the review. We really appreciate it.5 February 2022 -
Jean-Marc AnnonierVerified Buyer
6 months review
I've had this for 6 months now and I thought I'd give some feedback. Up to Xmas, I've used it exclusively with a Yamaha SLG200S silent guitar on "Acoustic" preset and I'm very happy with it. Sound is very clear and loud enough for my home use. Battery time is fantastic. A few things I wish were better: [1] 5 minutes timer is annoying, especially since the Amp is pushed against the wall on my desk and the on/off button is at the back. [2] Sound quality through the headphones port is not very good. But that's ok as I plug the headphones directly on the silent guitar when required. [3] The drum machine system is very confusing I had to print out the list and add markers for the patterns I like. There is no waltz (3/4) rhythm! [4] I would have preferred a knob to adjust the rythme as it's impossible to find the exact same beat as a song using the tap button. [5] The recording feature works well using the iPhone port but the sound on the Android port is quite bad. I am now using it with an Artist Guitar TC59 (love it) and the various Amp modes work really well. One thing odd: if I use for example the "Over Drive" mode and then turn off the amp, when I turn it on again, the light is reset to "Acoustic", so I need to use the knob to re-select the desired mode. Not a big deal... Overall very happy with it!
Store OwnerThank you so much for taking the time to leave this feedback. This definitely helps us in improving our products and services.1 January 2022 -
RodVerified Buyer
Fantastic Little Amp
Purchased this as I needed a practice amp for home. This certainly hasn't disappointed. Has excellent features such as effects, Bluetooth, drum machine and built in battery for cable free operation. About the size of a car battery, the sound is excellent and I would definitely recommend this little amp to anyone looking for a great all in one practice option.
Store OwnerWow! That is so great to hear. Thanks for your continued support!8 December 2021 -
Rod BridgesVerified Buyer
JOYO DC-15S
What a great value for money little amp. About the size of a car battery and packed with features like effects, looper, Bluetooth, rhythm machine, built in presets and a footswitch. It is the perfect home practice amp and it's 15watts is more than enough. It has a built in battery which is very handy, (don't have to have it plugged in all the time). Seems to have full range speakers which is a bonus especially when streaming music to it via Bluetooth. The JOYO DC-15S certainly punches above it's weight, if you're thinking about getting one just do it, you won't be disappointed.
Store OwnerThanks a lot for your feedback on the amp. This means a lot to us. We are very happy to hear that you're satisfied with it. If you have any concerns or have any questions, please feel free to reach out. We're always here for you.26 November 2021 -
AnonymousVerified Buyer
Great little performer!
Received one of these little guys for Father's day, along with a guitar. Really impressed with the delivery speed, communications and support overall. My DC15S had an annoying buzz that was very obvious in any of the clean settings and the team were brilliant in offering suggestions or an easy refund. I chose to do some self diagnosis and discovered a slight leak/rattle/buzz coming from the frame of the woofer and sorted it with some weather strip foam. Love this little unit now and all the features for the price are just unbeatable. Does everything I could want it to as a beginner guitarist. Stock status suggests others agree!
Store OwnerThank you so much for the nice feedback. This really helps us and other customers!10 September 2021 -
Frank CoeVerified Buyer
What a great little amplifier!
It's got so many features. 9 amp models, modulation and space simulation effects, presets, a looper module, bluetooth and line in connections, battery and AC power supply, automatic shutdown, headphone socket, footswitch and 2 speakers. And I've left the best for last ... it features a built-in Drum Machine, with 36 drum patterns with separate volume and tempo settings. It is also very well built, and great value for the price. I'm very pleased with this amplifier. It has exceeded all my expectations.
Store OwnerThanks for the awesome review. Cheers11 August 2021 -
AnonymousVerified Buyer
Surprisingly good little package .....
Look, this is not going to knock the building down with ear-splitting volume — it’s a 15-watter, after all — but it’s advertised as a “home practice” amp and, in that context, it does the job admirably. In commenting, I don’t intend to cover the sound from this little box (since that is demo-ed more than adequately in AG’s video), but instead I’ll mention a few points that aren’t currently included in the blurb ….. (1) Size-wise, it’s approx. 26cm (W) x 19cm (D) x 23.5cm (H), and weighs in at around 4 kilograms (kinda reminds me of a car battery! ☺) (2) Construction is robust, with solid sides and back, metal grille, and rubber feet. The metal handles on the top are handy for picking the thing up, and would also help protect the knobs against inadvertent damage. (3) Unlike most amps, it actually comes with the footswitch necessary for switching presets — wish my big-and-expensive amps had included the switching pedals I later had to buy! (4) To be honest, I haven’t played with the looper or the drum machine much, apart from checking that they work — I bought this just for plugging in a solid-body for a quick practice in my music room. (5) The ability to have two switchable presets set up is handy. (6) Most amps of this size and price would have one tiny (and tinny!) speaker but, surprisingly, the DC-15S has what appears to be a 5.25 inch main speaker, another 2.5 inch tweeter, and even a small bass port — not bad, and these allow the unit to punch above its weight, so to speak. (7) One curious feature is that the amp turns itself off after five minutes of non-use (i.e. no input from the guitar), to (quote) “save electricity”. While I can understand the logic of that if you’re running from battery, five minutes is rather short if you’re on mains power; it’s not uncommon to be distracted with a phone call or whatever, then return to find that your amp’s shut off. Yeah, okay, it’s just a matter of flicking the power switch off and then on again, but I suggest that the manufacturer could look at disabling this feature for mains power, or at least extending it to, say, 15 or 30 minutes. (8) The 8-page manual is just adequate, but could do with some fleshing out — for example, the section on setting Presets needs more explanation of the sequence needed, because it takes a bit of experimentation before you get it down to a fine art. ………. Criticisms? I find the Tone control is mostly ineffective — I struggle to tell ANY difference between the Tone set at 0 and the Tone set at 10 (or at any point in between). Just sayin’. And I also found the amp to be susceptible to shrill mains-related “noises”, so much so that I needed to interpose a hum eliminator before the input jack but, in fairness, I do have a lot of electronic gear in the room (multiple computers, multiple other amps etc.), so I’ve put it down to the environment, and haven’t deducted stars for that. Overall, 4+ stars (if the Tone control wasn’t so useless, I’d have opted for 5.) ………. Is the DC-15S worth the $$$? I say yes — it’s a feature-packed little amp wrapped up in an attractive package. AND it’s so small that, with any luck, you can hide it away in a corner, and your long-suffering spouse will never suspect that you bought yet another amp. ☺
Store OwnerWe appreciate the detailed review and feedback. Don't hesitate to reach out if you have any questions or concerns that we can help with.5 August 2021 -
AnonymousVerified Buyer
Little Pocket Rocket
This just arrived, i was able to set it up and have all the features figured out within minutes without ever touching the manual. As a home practice amp, with the drum machine and looping features this is just brilliant. The only single thing i could say is slightly lacking is it doesn't quite have the saturation and sustain i'd like for shredding. But for 99% of what most people would want, this totally delivers. Packed with features, great sound quality, awesome value.
Store OwnerThank you for the feedback and we're happy to hear that your satisfied with your new Joyo DC15S amp!27 July 2021 -
AnonymousVerified Buyer
Absolutely Brilliant
This amp is absolutely fantastic. It has now completely replaced my more expensive Blackstar Id Core V3. It has so much built-in it's unbelievable. Also love not needing a power point as it's good being able to move it around the house and the built in battery last for hours. Built in drum machine, looper, and footswitch comes with it. And it also sounds better than my Blackstar amp to top it all off. Buying this amp for home practicing and jamming is a no brainer imo. Also Artist Guitars customer service is 2nd to none.
Store OwnerThank you so much for taking the time to leave this review. We really appreciate your support. Cheers!26 July 2021 -
Annie HeritageVerified Buyer
Joyco Dc15s amplifier
It’s a great little amp but find I can’t use it with wireless system. I was hoping to be able to go cordless. Just get buzzing all the time. However, I am enjoying getting to know the amp. Instructions very basic so have to work out a lot of things on my own but I’m getting there. A good clear sound when settings are right. Thank you A Guitars. Your service is awesome.
Store OwnerThank you very much for your feedback on the amp. This means a lot to us. I sent you an email regarding the compatibility of your wireless unit with the amp. Kindly check we look forward to your response.5 June 2021 -
ahsVerified Buyer
Excellent practice amp
I got one of these from the first batch without seeing any reviews. The gamble paid off. The features I love are the inbuilt looper, drum machine and footswitch. I use pedals for effects but the inbuilt ones are pretty solid for someone on the move. The amp is more than loud enough for practice, handles a little bass playing and is clear and clean. It seems well built and it's not too heavy for mobile use. If you want a battery powered amp with a looper, look no further.
Store OwnerThank you as we truly appreciate your review. Don't hesitate to reach out if you have any questions or concerns. Cheers!19 February 2021 -
SubilonVerified Buyer
This Joyo is a go!!
I bought this amp with no reviews or demonstrations online so I had to make my own judgment and.....I’m glad I did.This amp is pretty solidly built feels like steel or metal grille in front.The amp models are ok but I’m daily only using the acoustic model and I love it.Sounds so full and loud enough for outdoor use which is where I will use it mostly through the Aussie summer.The built in looper is good and Bluetooth connection is excellent.Drum machine works well and the included foot switch is solid also and the buttons feel great to use.only negative is the amp controls themselves feel a little flimsy and could have been more solid to implement but this is not a dealbreaker for me.This i recommend if you want an amp to busk or practice with.Just get it.
8 January 2021
Pay in 4 interest-free payments
Available for purchases of $30 to $2,000. No sign-up fees or late fees.
-
1.Choose PayPal at checkout to pay later with Pay in 4.
-
2.Complete your purchase with an initial 25% payment.
-
3.Remaining payments are taken automatically. It’s easy!
Shop Now. Pay Later.
Always interest-free.
Add your favourites to cart
Select Afterpay at checkout
Log into or create your Afterpay account, with instant approval decision
Your purchase will be split into 4 payments, payable every 2 weeks
All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of country offering Afterpay
Late fees and additional eligibility criteria apply. The first payment may be due at the time of purchase
For complete terms visit afterpay.com/terms
Terms & Conditions
This website artistguitars.com.au and all content, trade marks and its related services, products, websites, tools and applications (Website) is owned and operated by Artist Guitars Pty Ltd ABN 59 160 522 574 (our, us, we, Artist Guitars). By accessing and using our Website you agree to comply with the following terms and conditions (Terms and Conditions). We may update our Terms and Conditions from time to time without notice to you. Each time you use our Website you should revisit these Terms and Conditions and your continued use of the Website constitutes your acceptance of them.
1. Using our website
We provide our Website to facilitate the supply of our products, to help us connect with you and to provide general information and relevant content that you may be interested in. You must not use the Website for any purpose other than its intended purpose, and you must not harm our Website in any way. When using the Website you must not act fraudulently, or provide us with false, inaccurate, infringing or misleading information. Parts of our Website may allow you to comment or submit your content, and in doing so you must not post anything that is inflammatory, racist, abusive, harassing, obscene, sexually explicit or that violates any Australian law or the rights of any person.
Where you use our Website to browse our products, and/or place an order our Ecommerce Terms and Conditions will apply to you.
Content on our Website is provided solely for your reference purposes. We include information for your convenience as a general summary of matters current at the time of posting that may interest you. The contents do not constitute medical and/or financial and/or legal professional advice and are not intended to be a substitute for medical and/or professional advice and should not be relied upon as such. We make no warranties that the information published by us is correct. You should seek professional advice in relation to any matters that you have.
The information you provide us and your use of the Website must not:
• create liability for us;
• infringe any third party’s privacy rights;
• infringe any third party's copyright, patent, trademark, trade secret, intellectual property or other proprietary rights or rights of publicity or privacy;
• violate any applicable laws (including those governing privacy, consumer protection, unfair competition, criminal law, racism or antidiscrimination or trade practices law); or
• be defamatory, trade libellous, unlawfully discriminatory, threatening or harassing.
If you provide us with any feedback, ideas, modifications, suggestions, improvements or other content you agree that we may, at any time, without restrictions exploit, copy, republish, edit, or otherwise use such content on any medium worldwide (including on the internet). We will not be required to pay you any compensation for such content (regardless of our use). We have no obligation to review any content or otherwise remove any content that may be unlawful, offensive, threatening, defamatory or obscene.
Any reviews submitted to us will be our property on and from its creation and we will be able to deal with it unrestricted. Without limiting this right, we may remove any review, and use any review on our Website or on any medium online worldwide (including social platforms) at our discretion (regardless of the content). To the extent necessary you must assign all rights, title and interest in such reviews as required by this clause.
Your use of this Website is by personal, non-exclusive licence granted by us strictly in accordance with these Terms and Conditions. This Website is only available to, and may only be used by, persons who can form legally binding contracts under applicable laws. If you do not qualify, you must not use the Website.
2. Intellectual property
We remain the owner of the Website and all intellectual property rights associated with the Website (including without limitation trade marks, logos, names, designs, content, videos, logos, images and source code) and any improvements or modifications to such intellectual property. We ask that you do not copy, reproduce or modify any of our Website for any purpose except where we give you our prior written consent or sharing is otherwise permitted (as noted below).
When you provide us with information you agree to allow us to distribute or use that information as we consider necessary and in accordance with our Privacy Policy accessible on the Website.
We are not responsible for any loss that may occur from you submitting your information to us.
3. Your account
We may require you to set up an account with a username and password to gain access to parts of the Website. If we do, you will be responsible for keeping the combination of these details confidential and any actions that occur through your account (whether directly or indirectly) you are responsible for.
If we permit you to connect to the Website using a third-party service (e.g. Facebook or Google+), you grant us permission to access, store, and use the information from that service as permitted by that service.
4. Access and termination
We reserve the right, at any time and without prior notice, to remove or disable your access to the Website or any part of it, including your Account, for any reason and you agree that we are not liable for any loss suffered by you or any third party as a result of the removal or disablement of the Website.
These Terms and Conditions will continue to apply until terminated or superseded by us. You can terminate your agreement with us by discontinuing your use of the Website at any time. You do not need to inform us if you choose to discontinue use of the Website.
5. Sharing
We may make content available for you to share on the Website. Where such content is made available, you must ensure that such sharing is properly credited to us including a link back to us, and comply with any other instructions we may specify. Your licence to share such content is by revocable and limited right. Where you share our content, you do so at your own risk. We will not be liable in any respects for any content that you share.
6. Links
Our Website may contain links to or from other third-party websites which we have no control over. We are not responsible for the content or use of these other websites (including any virus, or disturbing or harmful content) and you access them at your own risk.
You acknowledge and agree that by utilising any third-party services through our Website (such as PayPal or any other payment provider) you are bound by the terms and conditions of that third party.
You acknowledge and agree that you are solely responsible for ensuring that you have read and understood any applicable third-party (such as PayPal) terms and conditions when using the Website. We will not be liable for any loss or damage suffered by you in connection with such third party terms, regardless of whether we bring these to your attention or not. You are solely responsible for obtaining a copy of and reviewing such third party terms. We are not party to any transaction between you and a third party. For example, if you incur a debt to a third party payment provider in connection with a purchase through the Website, you are solely liable for that debt and you acknowledge that we are unrelated to, and have no control over that third party payment provider.
In the event we provide linking services with third parties, you authorise us to undertake to provide details as necessary to that third party.
7. Liability and indemnity
Although our content has been drafted with due care and diligence, our Website and our content is provided “as is” and we make no representations and give no warranties or guarantees as to the suitability, accuracy or quality of the Website. We do not guarantee that the Website will be free from errors or defects, or that the Website will be accessible at all times.
Your use of the Website is at your own risk and to the extent permitted by law, we exclude all liability of any kind, however arising, including any lost profit, lost opportunity, lost revenue, lost data, losses resulting from security failure, or any indirect or consequential loss resulting from your use of the Website. Our total liability is limited to $1, however where we cannot limit our liability to $1 by law then our liability will be limited to the cost of re-supply of the relevant services (being the provision of the Website to you), or refunding the amount paid by you to us in connection with the services (if any).
You agree to indemnify and release us and our related entities from and against all losses (as before mentioned) which we may incur in respect of any negligence, misuse of the Website, other act or omission, or any breach of these Terms and Conditions by you.
8. Security & access
You are solely responsible for any information that you transmit to us. Whilst we use reasonable endeavours to maintain the security of the Website to Australian standards, we do not guarantee the security of the Website, our records, or any information you submit to us. We disclaim all liability for any computer virus or technological problems or other loss that you may suffer as a result of the browsing or downloading of any files from our Website, or from any data breach, compromise or misuse of your data that is provided to us in connection with the Website.
In order to use the Website, you need to connect to the internet and you are solely responsible for your connection and all fees associated with such connection/access.
9. Privacy
By using this Website you acknowledge and agree that internet transmissions are never completely private or secure and understand that any message or information you send to the Website may be read or intercepted by others. You authorise us to use, store or otherwise process any information including personal information which relates to and/or identifies you, to the extent reasonably necessary for the provision of any goods and services requested by you, and for any other purposes we consider reasonable. Such use will be compliant with the terms of our Privacy Policy (accessible on the Website).
10. Groups
Where we use social media pages or groups run by us, such pages will only be used to advertise our products and services and to facilitate community interaction. Such terms found herein as they relate to providing information will apply to your use of our social media pages or groups.
11. Applicable law
These Terms and Conditions, and your use of our Website are governed by the laws of New South Wales, Australia and you agree to submit to the jurisdiction of the Courts of the State of New South Wales, Australia and Courts competent to hear appeals.
12. Definitions
Unless the context requires otherwise, the following words and phrases in these Terms and Conditions shall have the following meanings:
Website means U including all content, trade marks, and related services, products, websites, tools and applications;
you means the person or entity that accesses the Website and your has a corresponding meaning.
Privacy Policy
This privacy policy (Privacy Policy) sets out how Artist Guitars Pty Ltd ABN 59 160 522 574 and its related bodies corporate (as defined in the Corporations Act 2001 (Cth)) (we, our, us) collects, stores, uses, protects, shares and discloses your personal information.
This Privacy Policy applies to our website located at artistguitars.com.au and its related services, products, websites, social media pages, tools and applications (together the Website). By visiting or using the Website you agree to the collection, storage, usage and disclosure of your personal information by us in the manner described in this Privacy Policy.
Capitalised words in this Privacy Policy have the same meaning as in the Ecommerce Terms and Conditions available on the Website.
1. Types of Personal Information we collect
As part of delivering our services we may collect personal information about you as defined under the Privacy Act 1988 (Privacy Act). We will only collect personal information where it is reasonably necessary for the performance of our functions or activities. The personal information we collect may include the following:
• Account information: this includes information that we collect when you register to use our Website by creating an Account. The information we collect includes your name, email address, and other contact details and any other information you directly give us at the registration stage.
• Customer information: this includes information that you have provided to us when using the Website or otherwise placing an order for Products. The information we collect includes customer level data (such as your date of birth, age, billing address, delivery address and telephone number), order level data (such as order numbers and Products) and any other additional information you provide to us directly or indirectly through your use of the Website. We use such information to assist in providing our services to you (including the supply of Products).
• Profile information: this includes any information you choose to store on the Website that will assist us in delivering our services to you and includes information regarding any subscriptions.
• Financial information: this includes information such as payment card details and bank account details. We use this information to send to our third party payment gateways when you make payment through the Website.
• Website use information: When you use our Website, for example when you contact us, we collect information that enables the Website to be able to run.
• Marketing use information: this includes information provided to us using a marketing or newsletter sign up form.
• Surveys: information in connection with client surveys, questionnaires and promotions.
• Other information we collect related to your use of the Website: your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information and any other information provided by you to us via our Website or our online presence, or otherwise required by us or provided by you.
2. How we collect Personal Information
We may collect personal information either directly from you, or from third parties, including where:
• you register or sign up to the Website;
• you provide information directly to us through the Services or on a hardcopy form (for example if you place an order for Products in-store);
• you use the Website to enter in user content including when you purchase Products and checkout on the Website;
• you use the Website generally;
• you subscribe to any of our newsletters;
• you contact us through our Website, in person, by phone or in writing;
• you submit any of our online sign up forms;
• you deal with us generally via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
• you interact with our Website, social applications, services, content and advertising; and
• you invest in our business or enquire as to a potential purchase of our business.
We may also collect your personal information from third parties including:
• referral agencies;
• government agencies and insurers;
• third parties who produce any content, advertising, and marketing campaigns for us that you may interact with; and
• our other service providers and publicly available sources.
Where we collect your personal information from a third party, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. By providing personal information about another person to us, you represent that you are legally permitted to do so, and we will not be responsible for verifying any such authorisation.
Social media and cookies
We may also collect personal information from you when you use or access our Services or our social media pages. This may be done through use of web analytics tools, 'cookies' or other similar tracking technologies that allow us to track and analyse your Services usage. Please review our Cookies Policy for more information on how we handle and deal with cookies.
3. Use of your Personal Information
We collect and use your personal information for the following purposes:
• to operate the Website and provide services, products or information to you including to:
- assist in streaming and personalising information for you;
- enable us to process your orders for Products;
- enable us to process your personal data;
- to manage our relationship with you, including information about similar products or terms and conditions or send you an email reminder that a task you have performed on our Website remains uncompleted such an incomplete form or cart;
- enable you to communicate with us regarding your use of the Website;
- confirm your identity;
- to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing the services to you;
- communicate with you about your Account, or any transaction;
• to administer contracts including to negotiate, execute and or manage a contract with you;
• to be de-identified for the purposes of generating statistical data and improving the Website;
• for record keeping and administrative purposes, including accounting purposes;
• to administer, operate, protect, improve and optimise the website and our service offerings and customer experience;
• for advertising and marketing purposes (including for analytics);
• to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
• to enable you to take part in a competition;
• to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act 2003 (Cth)). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
• for quality, training and coaching purposes;
• to send you administrative messages, reminders, technical notices, updates, security alerts, and other information about our products and services requested by you; and
• to consider an application of employment from you.
You acknowledge and agree that we may also deal with your personal information in any other manner which is permitted by any agreement that we have in place with you, or otherwise in accordance with our other policies we have in place from time to time.
4. Disclosure of your Personal Information
We may disclose your personal information to third parties for the purposes contained in this Privacy Policy, including without limitation to:
Service Providers
We may share your personal information with service providers utilised by us in the provision of the Services to:
• develop and improve our Services;
• provide you with the Services;
• conduct quality assurance testing;
• provide support; and/or
• provide other services to us.
The service providers (and if necessary data processors) include:
• information technology service providers such as web host providers and analytical providers;
• mailing houses and such other suppliers that assist in delivering products and services;
• organisations who carry out credit, fraud and other security checks;
• payment processors;
• hosting services;
• content delivery services;
• IT support providers;
• marketing businesses engaged by us to disseminate materials to which recipients have consented; and
• specialist consultants.
We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services and associated purposes. We deal with third parties that are required to meet the privacy standards required by law in handling your personal information, and use your personal information only for the purposes that we give it to them.
Affiliates and Acquisitions
We may share some or all of your personal information with our parent company, subsidiaries, joint ventures, or other companies under a common control (Affiliates), in which case we will require our Affiliates to honour this Privacy Policy. In the event we are involved in a merger, acquisition or sale of assets we may disclose personal information collected by us to such entities that we propose to merge with or be acquired by, and will assume the rights and obligations regarding your personal information as described in this Privacy Policy.
Third parties with your consent and in other circumstances
We may also disclose your personal information to third parties to whom you expressly ask us to send the personal information to, or to third parties where permitted under the Privacy Act or where required in order to provide our Services to you. This also includes:
• your authorised representatives;
• government and regulatory authorities and other similar organisations, as required or authorised by law or as required as part of the Services; and
• such entities that we propose to merge with or be acquired by.
We may need to disclose your information to third parties outside of Australia and service providers located internationally in order to enable us to provide the Services, this includes service providers and contractors who are located overseas (telephone answering service, data analytics, IT services) and data processing services.
Where we use a supplier outside of Australia, we will take reasonable steps in the circumstances to ensure that such overseas recipient does not breach the Australian Privacy Principles (except where such steps are not required under the Privacy Act).
We may also aggregate and/or make anonymous your personal information including sensitive information to make it available for the purposes of generating statistical data for the conducting of research and improving the Services.
Where you leave a review of our Products, or if you tag us in any of your own material (including any social media post on your personal account) you grant us a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate and create derivative works from, distribute and display such content through the world in any media.
5. Emails & Marketing
In order to provide the Services to you, you agree to receiving emails and other marketing materials from us for the following purposes:
• notifications about activity on the Services (which are set on by default) including order updates, recommendations, and general updates;
• communication from us or our representatives in connection with the Services; and
• marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing. This includes where you have signed up to our marketing or promotional newsletters.
By default you will receive these email notifications to your email address you nominate at registration.
6. Storage & security
We use third-party cloud providers that provide hosting, data storage and other services.
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measure to protect these systems. However, we cannot guarantee the security of your personal information.
We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
7. Links
Our Services may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
8. Requesting access or correcting your Personal Information
Subject to the Privacy Act, you have a right to access and correct any personal information about you that we may hold. If you wish to request access to the personal information, we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
If we receive a request from you to access or correct personal information we will respond to you within a reasonable time after receiving your request and in the manner requested by you, if it is reasonable and practicable for us to do so. We may charge a reasonable fee for giving access to the information.
9. If we can’t collect your Personal Information
If you do not provide us with the personal information described above, some or all of the following may happen:
• we may not be able to provide the Website to you, either to the same standard or at all;
• we may not be able to provide the Products to you or handle your order effectively;
• we may not be able to provide you with information about the Website that you may want; or
• we may be unable to tailor the content of our Website to your preferences and your experience of our services may not be as enjoyable or useful.
10. Notifiable data breach
In the event that there is a data breach and we are required to comply with the notification of eligible data breaches provisions in Part IIIC of the Privacy Act or any other subsequent sections or legislation which supersede this Part IIIC, we will follow our relevant notifiable data breach procedures in compliance with the Privacy Act and relevant laws.
11. Updates
This Privacy Policy may be updated by us from time to time, and the updated Privacy Policy will apply from the date it is published on our website or otherwise communicated to you. Each time you use our Website you should revisit this Privacy Policy and familiarise yourself with any changes. Continued use of our Services (including our website) shall indicate your acceptance of any changes.
12. Enquiries, requests & complaints
Enquiries regarding this Privacy Policy or the personal information we may hold on you, should be addressed with the Privacy Officer, whose contact details are below.
If you think your personal information, held by us, may have been compromised in any way or you have any other privacy related complaints or issues, you should also raise the matter with the Privacy Officer.
We will ensure your claims are investigated and a formal response will be provided to you, within a reasonable time, considering the circumstances of your claims. If any corrective action is determined to be required, as a result of that investigation, we will take all reasonable steps to rectify the situation and advise you of such, again within a reasonable time considering the circumstances.
If we do not resolve your enquiry, concern or complaint to your satisfaction or you require further information in relation to any privacy matters, please contact the Office of the Australian Information Commission, whose contact details are below.
Office of the Australian Information Commission
| Telephone | 1300 363 992 |
| enquiries@oaic.gov.au | |
| Office | Level 3, 175 Pitt Street, Sydney NSW 2000 |
| Address | GPO Box 5218, Sydney NSW 2001 |
| Postal Address | 1300 363 992 |
| Website | www.oaic.gov.au |
Contacting us
| Entity | Artist Guitars Pty Ltd ABN 59 160 522 574 |
| Contact | Please contact us by submitting a contact us form on the Website. |
COOKIES POLICY
This cookie policy (Cookie Policy) sets out how Artist Guitars Pty Ltd ABN 59 160 522 574 and its related bodies corporate (as defined in the Corporates Act 2001 (Cth)) (we, our, us) handles and uses cookies.
Capitalised terms used in this Cookies Policy have the same meaning as given in our Privacy Policy. Please ensure you carefully read our Privacy Policy in addition to this Cookies Policy.
What is a cookie
We use cookies and URL information to gather information regarding the date and time of your visit and the information for which you searched and which you viewed on the Website. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a web site. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Website. Persistent Cookies can be removed by following Internet browser help file directions. Cookies may enable automatic logins when you visit in the future and may enable content customisation.
Some cookies are necessary to allow you to browse our Website, use its features, and access secure areas. The use of these cookies is essential for our Website to work.
We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:
• User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of our Website.
• Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
• Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
• User interface customisation persistent cookies are used to store a user’s preference regarding a service across web pages.
We use many tools to help us improve our Website. To this end, we use reporting and analytics cookies to collect information about how you use our Website and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:
• First party analytics cookies - we use these cookies to estimate the number of unique visitors, to improve our Website and to detect the most searched for words in search engines that lead to our Website. We use these cookies to learn how our Website is performing and make relevant improvements to improve your browsing experience.
• Third party analytics cookies - we also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our Website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with our Website. For more information on Google Analytics, visit Google’s information page. For instructions on how opt out of Google Analytics, see below.
Advertising cookies are used on our Website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our Website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our Website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising here.
Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our Website to improve the experience of browsing and interacting with our Website. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.
We also use third party vendor re-marketing tracking cookies, including:
• the Google Adwords tracking cookie;
• the Facebook Pixel; and
• SmartrMail tracking cookie.
You can opt out of Google's use of cookies or device identifiers by visiting Google's Ads Settings. Alternatively, you may visit the Network Advertising Initiative opt-out page or control the use of device identifiers by using your device’s settings.
Third parties, including Google may use cookies, web beacons, and other storage technologies to collect or receive information from the Service and elsewhere on the internet and use that information to provide measurement services and target ads. You can opt out of the collection and use of information for ad targeting using aboutads.info/choices
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
To opt out of these communications please visit the Network Advertising Initiative opt out page.
How long will cookies remain on my computer or mobile device?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
How do I control cookies?
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
