Shipping Information


Will My Package Arrive By Christmas?

Check our Christmas Shipping Page

 

Calculate Shipping Times

Shipping is FREE for our standard service. Enter your post code below to see your estimated delivery time:

 

You find more shipping options and times by entering your postcode into the Shipping Calculator on the product page.  

Just look for this button on the product page:

 


At Artist Guitars We Ship Super Fast

Orders placed by 3:00pm AEST (Sydney Time) are shipped same day (Excluding weekends and public holidays).

We use a combination of Australia Post, eParcel and Couriers Please to ship our goods to you as fast as possible. Once the package leaves our warehouse the time to your door depends on your location.

 

 

As a general rule, you can use these time frames as a guide:

  • Sydney, Wollongong, Newcastle: Next Day
  • Regional NSW:  2 - 3 Days
  • Melbourne Metro:  Next Day
  • Regional VIC:  2 - 4 Days
  • Canberra:  1 - 2 Days
  • Brisbane Metro:  Next Day
  • Regional QLD South:  2 - 3 Days
  • Regional QLD North:  4 - 5 Days
  • Hobart Metro:  2 - 5 Days
  • Regional TAS:  2 - 7 Days
  • Adelaide Metro:  2 - 3 Days
  • Regional South Australia:  2 - 5 Days
  • Darwin Metro: 5 - 7 Days
  • Regional NT:  6 - 8 Days
  • Perth:  2 - 5 Days
  • Regional WA:  3 - 7 Days

 

In some remote areas couriers operate on a limited number of days per week, so this could delay your delivery.  If your package has not arrived within these times feel free to contact us

Note: Free shipping is not available for larger items deliverd to the external territories of Norfolk Island, Christmas Island and Lord Howe Island.
For more details please contact our customer service team on 1300 489 816

 

Same Day Shipping in Sydney

If you live in Sydney Metro, you can take advantage of our same day delivery service at no extra cost. Simply write “Same Day Shipping” in the comments section of you order and if we receive the order by 9am then you will receive your goods the same day!

Same day delivery is currently only available in the Sydney Metro area. We cannot offer same day delivery for items deliverable by standard letter (eg, guitar picks, strings, etc), or goods addressed to a PO Box.

Important: We guarantee that your order will be dispatched on the same day service, however, courier operations are out of our control, so we can't guarantee delivery on the same day. It's a very rare occurrence that an order will not be delivered in time.

 

Courier Shipping = No PO Box

If you purchase a larger item such as an acoustic guitar we are unable to send it by regular post, it must go via courier. Unfortunately couriers can't delivery to PO Box addresses so if your only delivery option is couriers please, make sure you use a street address.

 

Update Your Delivery Details

If your Order has been dispatched but you realised you won't be home, or you've entered the wrong shipping address, you can easily change it by online through our Courier partners. See more information here.