Quality instruments start with the right people behind them.

Artist Guitars is a fast-growing e-commerce brand delivering quality instruments directly to the public through our Yennora showroom and online stores in Australia, NZ, and the UK. We’re driven by a passion for music, great gear, and creating unmatched customer experiences.

We are expanding our team and looking for versatile, gear-savvy individuals across multiple areas of the business—We are primarily looking for experienced and enthusiastic people to join our Customer Happiness, Warehouse and Marketing/Social Media departments.


Positions Available
Date Posted: 15/10/2026

Casual Warehouse & Customer Service Team Member

Artist Guitars is looking for a versatile, reliable Casual Team Member to join our Sydney team!

This hybrid role bridges both our Warehouse and Customer Happiness teams. You’ll play a critical part in maintaining our 24-hour dispatch promise while delivering first-class support to our music community in our Yennora showroom and online.

Key Responsibilities

Warehouse & Logistics

• Pick, pack, and process customer orders to maintain our 24-hour dispatch guarantee
• Receive, unload, and organise stock shipments, including container deliveries
• Assist with inventory management, stock counts, and maintaining a clean, safe warehouse environment

Customer Happiness & Showroom

• Provide friendly, knowledgeable face-to-face service in our Yennora showroom
• Handle customer enquiries across live chat, phone, and email with a "Customer Happiness" mindset
• Assist customers with product recommendations, order updates, and basic warranty/returns 

Availability & Schedule Requirements

• Core Days: Regular availability on Mondays and Saturdays is essential.
• Flexible Days: Additional mid-week shifts available on a flexible basis (e.g., container unloading, peak trade periods, and special projects).

What We’re Looking For

• Comfort working in a fast-paced, active warehouse setting
• Excellent communication skills and a friendly, customer-focused attitude
• Strong attention to detail and good computer literacy
• Practical knowledge of guitars, drums, and other musical gear is a major plus!

How to Apply

To apply, please submit your application with the following:

1. Resume / CV detailing your work history and relevant experience.
2. Cover Letter introducing yourself, your availability, and tell us about your favorite guitar that you own (or the piece of gear you love most!).
3. Send your CV to hr@artistguitars.com.au