Author: Ian-Bush Date Posted:28 February 2013
When you buy any items directly from our website you gain Player Points as a reward. It's our way of saying thank you. These points then go towards your next purchase, giving you discounts on everything you buy. Player Points are not allocated when placing an order through any channel other than our website.
Log into your Artist Guitars account. If you don't already have an account, you'll need to create one to gain reward points. Once you have registered, you can start shopping on our website and earn reward points for every purchase you make. These points can be redeemed at any time.
When you are done choosing your items, proceed to the checkout and ensure you have entered your contact and address details.
Here's where you redeem your rewards points. If you are logged in the Player Points box will appear. The "Credit available" will show how many points you have. Simply enter the number of points you want to redeem in the "Apply Credit" field and hit "Confirm & Process Order".

1. Player Points cannot be transferred to cash
2. Player Points are not allocated when placing an order through any channel other than our website.
3. Once Used, players points can't be refunded
4. Players points expire in 3 years from the original purchase.
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I hope this article has helped. if you need any assistance please email:
sales@artistguitars.com.au or call us on 1300 489 816
© Artist Guitars 2021
Items purchase from your ebay store
By: Anonymous on 25 December 2024I assume items bought from you ebay store do no accrue player points, even though the items are recorded in my Artist account purchasing history, right?
Artist Guitars Response
Thanks for your review! We are always here if you have any questions.
player points
By: Anonymous on 23 December 2015I just bought a bass and amp and got $378 points but when i went to redeem them, my account only came up with purchases I made years ago so there aren't any points recorded? could I have two accounts?
We started Artist Guitars with a simple belief: quality instruments shouldn't cost the earth. By working directly with our manufacturing partners and selling straight to you, we skip the traditional retail markups that inflate prices. Need expert advice? We’ve got you covered. Our team of musicians is here to help you find exactly what you're looking for.
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In stock products are dispatched from our warehouse just outside of Yennora within one business day of purchase. To get an estimate for shipping to your post code please use the Shipping Time Estimator on the product listing.
Drop us an email with your order number and a short explanation for why you'd like to return your purchase. We'll organise a return label for you to print and attach to the box then either drop into your local post office or we can arrange a courier collection if necessary.
If your item arrives damaged we have you covered! Just contact our Customer Happiness team at sales@artistguitars.com.au and we'll arrange a return and replacement for you as soon as possible.
All orders placed on our Australian website are dispatched directly from our local warehouse in Yennora, Sydney (NSW). This ensures fast, reliable delivery right across Australia.
You should receive an order confirmation shortly after you've placed your order. If you haven't received one, please contact us at sales@artistguitars.com.au and we'll look into it for you.
We sell direct to consumer! This helps us keep the cost of our products as low as possible and we pass those savings into our customers which is why our guitars are unbeatable value.