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Artist GG1 Handbuilt Solid Wood Acoustic Electric Guitar w/ Fishman & Case
- FREE SHIPPING
- In Stock
- Designed by Gerard Gilet
- All Solid Wood
- Handbuilt
- Gotoh® SGS510 Machine Heads
- Fishman OEM-INK-501 Preamp
- Fiber Glass Hard Case Included
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Artist GG1 Handbuilt Solid Wood Acoustic Electric Guitar w/ Fishman Pickup & Hard Case
From the sleepy hollow of Gulgong in the NSW Central Tablelands, the shuffling sound of sawdust on floors amidst an air of silent study... this, the birthplace of some of the finest instruments ever produced in Australia. Those lucky enough to have owned a guitar made by Gerard Gilet, or to have studied under his tutelage, know that unwavering attention to detail and old-world craftsmanship are absolute non-negotiables once you cross the threshold of his workshop.
The Artist GG1, designed by Gerard Gilet in association with Artist Guitars and hand-built in China, brings Gerard's unmatched tonal design sensibilities to a wider audience. Handbuilt in a small Chinese workshop manned by a team of 5 expert luthiers, this is not your usual Chinese-made mass-production guitar. We evaluated an (admittedly absurd) amount of production options and were eventually swayed by this workshop's prior work exclusively producing ultra-high-end acoustic guitars. The small scale of production and close-knit team of luthiers allow for consistent communication and real-time feedback, ensuring each GG1 is built exactly to perfection.
Just above the bone nut, Gotoh® SGS510 tuners adorn the mahogany headstock. The Gotoh® name is synonymous with quality, much like the designer and namesake of this instrument. With a gear ratio of 1:15, there will be no endless twisting of the machine head to bring your guitar to pitch, an issue common in higher ratioed, inexpensive tuning machines. These tuners are incredibly smooth and ultra-durable, allowing the GG1 to remain pitch-perfect even under heavy strumming, and the strenuous conditions live use can present.
Pickup selection for the GG1 was a process that spanned a myriad of options and hour after hour of testing. The Fishman OEM INK-501 was selected for its unmatched tone-shaping capabilities and low-profile aesthetic. Having crafted industry-leading acoustic guitar pickups since their inception in Massachusetts over 40 years ago, Fishman has led the way in combining intricate technologies with elegant design, ensuring the presence of their onboard pickups does not detract in any sense from the natural acoustic tone of the instrument, but rather guaranteeing this tone can be replicated faithfully when amplified - a key concern in the production of the Artist GG1.
With a Solid AAA Engleman Spruce Top, and Solid AAA American Black Walnut back and sides, the GG1 resonates magnificently. 90° Quartersawn Alaskan Sitka Spruce bracing and a laminate tail block for increased strength are just some of the specifications Gerard Gilet devotees will recognise. A one-piece mahogany neck ensures heightened durability in varying climates, made all the more striking paired with the deep chocolate grain of the high-end African Ebony slab fretboard.
At the heart of the GG1, the soundhole is surrounded by a ring of twinkling Abalone and Cocobolo purfling - the latter also binding either side of the American Black Walnut body. An exceedingly rare wood, Cocobolo is rarely found outside of national parks and reserves, with an infinitesimally minuscule amount available for the commercial market each year. No expense has been spared to ensure this instrument presents equally as superbly as it feels and sounds
Turning our attention to the tail end of the GG1, a waxed American Black Walnut Bridge is beautifully complemented by Ivoroid bridge pins, inlaid with pearlescent Abalone. Through an extensive and rigorous testing process completed over Gerard’s decades of experience, a tusq saddle was selected as the most tonally rich option for this guitar. Producing sweeter harmonics in the mid-treble frequencies when compared to bone and ivory saddles, in addition to drastically heightened sustain; every point of contact between string and guitar has been tested and re-tested by Gerard, as well as the Artist Guitars team to ensure unobstructed resonance and a uniquely rich tonal profile.
From inception to prototype to production, every single feature on the Artist GG1 has been painstakingly designed by Gerard Gilet, according to the master luthier’s every aesthetic and construction principle. Forget what you know about signature guitar models… this is a guitar completely designed by its namesake.
We could truly spend another 1000 words waxing lyrical about every minute detail that makes the GG1 incredible but at the end of the day, words can only go so far. So we'll leave you with just a couple more.
"The Artist GG1 is the best acoustic guitar we have ever produced" - Ian Bush (Artist Guitars CEO & Founder)
This instrument is stocked in Australia. If it is ordered on our New Zealand, United Kingdom, or United States website, it will be made to order. The build-time is 8-12 weeks. If you order a GG1 and want an accurate ETA, please contact us via email with your order number.
(17997)
The Tech Features
Body
Back & Sides Material: Solid American Black Walnut
Back & Sides Finish: Gloss
Body Shape: OM
Binding: Multi-Stripe Binding
Top
Top Material: Solid AAA Engleman Spruce
Top Finish: Satin
Purfling: Multi Stripe
Rosette: Cocobolo & Abalone
Bracing: Quarter-Sawn Swiss Sitka Spruce
Bridge Material: American Black Walnut
Neck
Neck Material: Mahogany
Neck Construction: One-Piece
Neck Joint: Dove-Tail
Neck Finish: Satin
Scale Length: 645mm / 25.5"
Fretboard Material: African Ebony
Fretboard Radius: 400mm
Number of Frets: 20 Frets
Fret Material: 25% Nickel w/ Rounded Fret Ends
Nut Material: Bone
Nut Width: 44.5mm / 1.75"
Position Inlays: Abalone Dots
Binding: N/A
Side Dots: White Dots
Truss Rod: Dual Action 2-Way
Hardware & Electronics
Preamp: Fishman OEM-INK-501
Saddle: Tusq
Machine Heads: Gotoh SGS510
Pickguard: N/A
Miscellaneous/Special Features
Strings: D'Addario EXP16
Weight: 2-2.5kg / 4.5-5.5lbs
Accessories
Included Accessories: Fibreglass Silver Hard Case, 9V Battery, Truss Rod Adjustment Key
Optional Hard Cases: N/A
Optional Soft Bags: HGBAG42
We use Courier services to ship our goods to you as fast as possible. Once the package leaves our warehouse the time to your door depends on your location, and any reported delays in your area.
We ship all orders for free. All deliveries are insured so if an item arrives damaged we'll happily refund or replace it for you. Check our warranty page for more information.
Purchases with Artist Guitars come with a 3-year Warranty. Warranty is only valid to the original purchaser and in the original country of purchase. Please take note of your order number to help us verify your purchase in the event of a warranty claim.
If the issue can be fixed by replacing a part, we will send it to you free of charge. Spare parts are shipped from our office in Sydney, Australia. If more extensive work is required our Customer Happiness department will arrange a free return slip or courier collection to get your item returned for further assessment.
Also included in your warranty is our industry leading 100 Days Change of Mind Policy
If you're not completely satisfied with the quality of any of our products, we'll be happy to arrange a free return of your product for an exchange or full refund, including any shipping charges. This also covers instances where you may have bought the wrong size or if you simply change your mind.
If you do require a return, just Open a Support Ticket and we'll either send you a reply paid label for Australia Post or arrange for a collection by courier. This will depend on your location and the product you purchased. If you have any trouble you can contact us.
Customer Reviews
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Robert ConwayVerified Buyer
An Excellent Guitar
I have played this guitar at 5 gigs now and each time a guitarist in the audience came up to me after the set to ask about the guitar and comment positively on the sound. It’s extremely playable especially after I lowered the action to suit my preference. The pickup is terrific and I really like the D’Addario strings it comes with though I usually play Elixirs. Great wood, beautifully built, excellent price, terrific neck. Couldn’t recommend it more. Also the case is one of the best I have.
Store OwnerThanks for your review! Please feel free to reach out to us if you have any questions.20 March 2026 -
BrianVerified Buyer
Incredibly Great Guitar
I ordered a GG1EQ in the evening on Monday 1 December and the courier delivered to my central Coast Home this morning! Took the box into our home studio area, opened it and there was a beautiful fibreglass case. Opened it up to reveal the fabulous looking GG1EQ. Tapped the spruce top and it gave a wonderfully full and resonant note. Then out of the case and a quick tune up. It was sort of close already but need a little wind on the tuning pegs to get the pitch right. Straight off, I noticed that the pegs were silky smooth and easily adjusted. Then a little finger picking and strumming - WOW WOW WOW. The tones, clarity and ease of use were mind blowing. My Matons will be left out for any friends who arrive without their guitars or set with alternative tuning for a quick change of pace occasionally. This is the third Artist Guitar I have bought (a Suburst Electric and Resonator) and each has been incredibly good both for playability and value for money. Well done and thank you Artists Guitars.
Store OwnerWe appreciate you taking the time to leave us a review. Thank you for the positive rating!5 December 2025 -
Ron CollinsVerified Buyer
Wow
I’m 66. I haven’t bought a new guitar since 1984. Yamaha CW And on a whim chose this guitar GG1IQ. Great experience just opening the case with the smell of new guitar and the burgundy coloured liner. Still getting used to it. Totally different feel to the Yamaha. And then I plugged it into a small amp and WOW. Great sound,very responsive,play it as quiet or loud as you want. I am no guitar aficionado but for me this is a fantastic piece of workmanship and design. Very happy.
Store OwnerThank you so much for your review. We really appreciate it.4 December 2025 -
AlanVerified Buyer
Simply supeb
I wanted to buy this guitar way back earlier in the year, but it wasn’t even available for pre-order, and the few that were arriving at A.G. were already committed to other lucky buyers. So, I just had to be patient and wait! In the meantime, because I still needed a good guitar, I ordered an Artist Delta3EQ, and that gave me an insight into the beautiful quality of handbuilt instruments being turned out by A.G.’s specialist team in China. The four-month wait finally went by, and I now have my GG1EQ. (During that time, A.G. sent me weekly updates confirming that everything was on schedule — a nice touch when you’re waiting that long!) ………. What can I say? In my time (I’m pretty ancient! :-), I’ve owned many a high-end brand-name guitar, both electric and acoustic (Fender/Gibson/Ovation/etc.), some of them costing way more than this, but the GG1EQ is in a league of its own; I believe I’d need to spend many hundreds, even thousands more to get an instrument as good. Beautiful woods, precise set-up, exact intonation, classy hard case, I could go on. The full blurb is on the website, so I don’t need to repeat it here — suffice to say that the blurb is all true. The silver/grey fibreglass case in itself is a work of art, and unlike the numerous other cases I own — striking looks, plush interior, and good neck support. (It even comes with a couple of straps you can attach to sling it on your back, if that’s your thing.) There’s the usual accessories — truss rod tool, key for the case, manual for the Fishman INK-501, picks, etc., although no guitar lead is included. ….. For performance, the main pedals I’m using are simply an LR Baggs Align Session --> Boss EQ-200 --> LR Baggs Align Reverb --> LR Baggs Align Active D.I. --> FOH, and the sound is just superb. I play in a church worship band, where I’m primarily a bassist (seven basses, but who’s counting (apart from my wife :-)?), but I get to play acoustic guitar a couple of times a month, and I now look forward even more to those Sundays. ….. Artist Guitars have always punched above their weight in value, quality, and service, but this guitar is a whole ’nother level. Okay, the price of the GG1EQ is not chicken feed, but I for one consider it excellent value. If you’re a serious guitarist, I’d say pawn the family silver, sell the kids, just go for it — I doubt you’ll regret it. ….. If I could award 6 stars instead of 5, I would do so. VERY WELL DONE, A.G.!
Store OwnerThank you so much for your review! We really appreciate the support!6 November 2025 -
David LockettVerified Buyer
Artist GG1EQ
I've had this guitar for over a month now and I think I must have played it every day. The sound was exactly what I was hoping for, thanks to the amazingly beautiful spruce top and blackwood sides. The neck width is ideal for finger picking, which has been my main style but the crisp resonant tones when using a pick has drawn me into flat picking which sounds superb. I would not hesitate to recommend this as very good value for money. The finish is faultless although the neck is relatively flatter than what I would have preferred. To my ears the pickup gives an accurate response across all the frequencies although the EQ provides only subtle modelling to the sounds. And I should add the sturdy case is spectacular looking too.
Store OwnerThanks so much for your review! Please do not hesitate to reach out to us if you have any questions.31 August 2025
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Leon FryerVerified Buyer
Gerard Gilet Designed! No brainer
When I saw Artist had teamed up with Gerard buying this guitar was a no brainer for me. I bought it straight away. It is a great guitar, plays even better than I thought it would.
Store OwnerWe appreciate the time you have taken to write a review. Thank you.15 August 2025 -
Andrew KnaptonVerified Buyer
The best acoustic I’ve owned
I sat watching this guitar since its release, mesmerised at its premium specs, no unnecessary fretboard etc artwork and price. I was also just waiting for reviews. I’ve only played acoustic for the last 30 years and since 2007 a Tanglewood TW1000 H SRCE - which was the best I could find for the $ and is amazing (despite the fretboard inlays and decorative bindings which is not important to me). It’s been through everything. I’ve abused it busking, dropped it, pawned it at times and clean cracked one side with a ceiling fan. Always repaired and sounding better as it’s aged. However, I’ve had my eyes open the last couple of years to buy another guitar - even considering saving a ridiculous amount of money for a Gibson J-45 for the best warm tones different from the bright, loud, punchy Tanglewood. Hence, I ended up purchasing the GG1EQ after a few reviews on its premium quality and how no-frills it looked to me. As soon as it arrived and I handled it, you could tell straight away it was perfect. I did know the neck was going to be a bit fatter than I’m used to and of course feel differently because I literally have not played any other guitar for decades. I’ve had it now for a few months and it’s completely fallen into its place as my main guitar. I naturally play aggressively and because of how solid it is and at a great price point, I don’t feel finicky as I would’ve on a $5000 Gibson J-45. That’s also why I wouldn’t even stop and think about a Cedar top guitar as there’d be holes in it in no time looking like Willie Nelson’s and Glen Hansard’s guitars. So the AAA Engelmann Spruce top was paramount. There’s no better feeling than making a near perfect decision on a new acoustic guitar.
Store OwnerThank you so much for your review. We really appreciate it.4 April 2025 -
Andrew KnaptonVerified Buyer
The best acoustic I’ve owned
I sat watching this guitar since its release, mesmerised at its premium specs, no unnecessary fretboard etc artwork and price. I was also just waiting for reviews. I’ve only played acoustic for the last 30 years and since 2007 a Tanglewood TW1000 H SRCE - which was the best I could find for the $ and is amazing (despite the fretboard inlays and decorative bindings which is not important to me). It’s been through everything. I’ve abused it busking, dropped it, pawned it at times and clean cracked one side with a ceiling fan. Always repaired and sounding better as it’s aged. However, I’ve had my eyes open the last couple of years to buy another guitar - even considering saving a ridiculous amount of money for a Gibson J-45 for the best warm tones different from the bright, loud, punchy Tanglewood. Hence, I ended up purchasing the GG1EQ after a few reviews on its premium quality and how no-frills it looked to me. As soon as it arrived and I handled it, you could tell straight away it was perfect. I did know the neck was going to be a bit fatter than I’m used to and of course feel differently because I literally have not played any other guitar for decades. I’ve had it now for a few months and it’s completely fallen into its place as my main guitar. I naturally play aggressively and because of how solid it is and at a great price point, I don’t feel finicky as I would’ve on a $5000 Gibson J-45. That’s also why I wouldn’t even stop and think about a Cedar top guitar as there’d be holes in it in no time looking like Willie Nelson’s and Glen Hansard’s guitars. So the AAA Engelmann Spruce top was paramount. There’s no better feeling than making a near perfect decision on a new acoustic guitar.
Store OwnerWe appreciate the time you have taken to write a review. Thank you.4 April 2025 -
MarkVerified Buyer
Great guitar, however....
I have read so much about Gerard Gilet and his amazing guitar building, I also managed to play one of his guitars in South Melbourne. That said, when Artist said they were releasing an acoustic guitar designed by him, I had to check it out. Well, I'm very glad I did because the guitar is wonderful. Nice bottom end, great mids and sparkly highs and it is so easy to play (after being set up). Just a very happy camper. My only criticism is that the grain in the spruce top is not as pronounced as in the photographs on the website. There is also a darkened join of the spruce top which effects the aesthetics BUT the guitar sounds GREAT. Thanks you Artist guitars
Store OwnerWe appreciate the time you have taken to write a review. Thank you.25 June 2024 -
Peter GaiasVerified Buyer
Excellent Guitar and Case
I am very happy to have purchased the GG1EQ Hand built Solid wood Acoustic/Electric Guitar and Hard Case. It is a beautiful Instrument . It looks great and feels comfortable. It sounds amazing with a clear and brilliant tone. I am enjoying very much playing this guitar that I don't want to put it down. It has become my favorite instrument. Great value for it's price compared with other well known brands. I highly recommend buying this hand built guitar.
Store OwnerThanks for your review! Please do not hesitate to reach out to us if you have any questions.4 June 2024 -
Rohan HoltVerified Buyer
Great Guitar
I pre-ordered this guitar as I already have an OMC200 and OMC500. This guitar sits on par with guitars at a much higher price point. It might be my bias, however I would prefer this by far to Cole Clarke Angel, mainly due to the flexibility that the pickup gives. When this arrived I had it professionally set up to my taste and the tech remarked how well it was setup from the factory (eg intonation, action, neck tension). Thoroughly recommend this guitar.
Store OwnerThanks for your review! Please feel free to reach out to us if you have any questions.4 March 2024 -
David OlneyVerified Buyer
Breathtakingly Beautiful
Breathtakingly Beautiful Based on who designed the GG1EQ and the materials it is made from, I had no hesitation ordering Artist Guitars most expensive instrument. The GG1EQ is breathtakingly beautiful. Even though it is an OM sized guitar, it has the richer and more substantial sound of a Grand Auditorium sized instrument. This is my first acoustic guitar with an Engleman Spruce top and Black Walnut back and sides, so I can’t give you a sense of how it sounds in relation to instruments made from the same materials. To my ears (from my experience), it has the warmth of a mahogany body, the full bass of a rosewood body, the bell like highs of a rosewood body, and the balance of a maple body. All in all, the best of everything. The fit and finish is worthy of a $6,000 acoustic guitar. I alternate between two Eastman OMs and a Pratley OM, and the GG1EQ is getting more than its share of playing time. As a fingerstyle player with a light touch, the setup on the GG1EQ was not for me, but this was quickly and easily resolved by the boys at Fretco. Ian: can we please have a GG2EQ? I love having such a lovely guitar to play. And by the way, the silver fibreglass case is cool.
Store OwnerWe are happy to hear that you like our product. Thank you so much for the support!22 February 2024
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• Customer information: this includes information that you have provided to us when using the Website or otherwise placing an order for Products. The information we collect includes customer level data (such as your date of birth, age, billing address, delivery address and telephone number), order level data (such as order numbers and Products) and any other additional information you provide to us directly or indirectly through your use of the Website. We use such information to assist in providing our services to you (including the supply of Products).
• Profile information: this includes any information you choose to store on the Website that will assist us in delivering our services to you and includes information regarding any subscriptions.
• Financial information: this includes information such as payment card details and bank account details. We use this information to send to our third party payment gateways when you make payment through the Website.
• Website use information: When you use our Website, for example when you contact us, we collect information that enables the Website to be able to run.
• Marketing use information: this includes information provided to us using a marketing or newsletter sign up form.
• Surveys: information in connection with client surveys, questionnaires and promotions.
• Other information we collect related to your use of the Website: your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information and any other information provided by you to us via our Website or our online presence, or otherwise required by us or provided by you.
2. How we collect Personal Information
We may collect personal information either directly from you, or from third parties, including where:
• you register or sign up to the Website;
• you provide information directly to us through the Services or on a hardcopy form (for example if you place an order for Products in-store);
• you use the Website to enter in user content including when you purchase Products and checkout on the Website;
• you use the Website generally;
• you subscribe to any of our newsletters;
• you contact us through our Website, in person, by phone or in writing;
• you submit any of our online sign up forms;
• you deal with us generally via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
• you interact with our Website, social applications, services, content and advertising; and
• you invest in our business or enquire as to a potential purchase of our business.
We may also collect your personal information from third parties including:
• referral agencies;
• government agencies and insurers;
• third parties who produce any content, advertising, and marketing campaigns for us that you may interact with; and
• our other service providers and publicly available sources.
Where we collect your personal information from a third party, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. By providing personal information about another person to us, you represent that you are legally permitted to do so, and we will not be responsible for verifying any such authorisation.
Social media and cookies
We may also collect personal information from you when you use or access our Services or our social media pages. This may be done through use of web analytics tools, 'cookies' or other similar tracking technologies that allow us to track and analyse your Services usage. Please review our Cookies Policy for more information on how we handle and deal with cookies.
3. Use of your Personal Information
We collect and use your personal information for the following purposes:
• to operate the Website and provide services, products or information to you including to:
- assist in streaming and personalising information for you;
- enable us to process your orders for Products;
- enable us to process your personal data;
- to manage our relationship with you, including information about similar products or terms and conditions or send you an email reminder that a task you have performed on our Website remains uncompleted such an incomplete form or cart;
- enable you to communicate with us regarding your use of the Website;
- confirm your identity;
- to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing the services to you;
- communicate with you about your Account, or any transaction;
• to administer contracts including to negotiate, execute and or manage a contract with you;
• to be de-identified for the purposes of generating statistical data and improving the Website;
• for record keeping and administrative purposes, including accounting purposes;
• to administer, operate, protect, improve and optimise the website and our service offerings and customer experience;
• for advertising and marketing purposes (including for analytics);
• to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
• to enable you to take part in a competition;
• to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act 2003 (Cth)). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
• for quality, training and coaching purposes;
• to send you administrative messages, reminders, technical notices, updates, security alerts, and other information about our products and services requested by you; and
• to consider an application of employment from you.
You acknowledge and agree that we may also deal with your personal information in any other manner which is permitted by any agreement that we have in place with you, or otherwise in accordance with our other policies we have in place from time to time.
4. Disclosure of your Personal Information
We may disclose your personal information to third parties for the purposes contained in this Privacy Policy, including without limitation to:
Service Providers
We may share your personal information with service providers utilised by us in the provision of the Services to:
• develop and improve our Services;
• provide you with the Services;
• conduct quality assurance testing;
• provide support; and/or
• provide other services to us.
The service providers (and if necessary data processors) include:
• information technology service providers such as web host providers and analytical providers;
• mailing houses and such other suppliers that assist in delivering products and services;
• organisations who carry out credit, fraud and other security checks;
• payment processors;
• hosting services;
• content delivery services;
• IT support providers;
• marketing businesses engaged by us to disseminate materials to which recipients have consented; and
• specialist consultants.
We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services and associated purposes. We deal with third parties that are required to meet the privacy standards required by law in handling your personal information, and use your personal information only for the purposes that we give it to them.
Affiliates and Acquisitions
We may share some or all of your personal information with our parent company, subsidiaries, joint ventures, or other companies under a common control (Affiliates), in which case we will require our Affiliates to honour this Privacy Policy. In the event we are involved in a merger, acquisition or sale of assets we may disclose personal information collected by us to such entities that we propose to merge with or be acquired by, and will assume the rights and obligations regarding your personal information as described in this Privacy Policy.
Third parties with your consent and in other circumstances
We may also disclose your personal information to third parties to whom you expressly ask us to send the personal information to, or to third parties where permitted under the Privacy Act or where required in order to provide our Services to you. This also includes:
• your authorised representatives;
• government and regulatory authorities and other similar organisations, as required or authorised by law or as required as part of the Services; and
• such entities that we propose to merge with or be acquired by.
We may need to disclose your information to third parties outside of Australia and service providers located internationally in order to enable us to provide the Services, this includes service providers and contractors who are located overseas (telephone answering service, data analytics, IT services) and data processing services.
Where we use a supplier outside of Australia, we will take reasonable steps in the circumstances to ensure that such overseas recipient does not breach the Australian Privacy Principles (except where such steps are not required under the Privacy Act).
We may also aggregate and/or make anonymous your personal information including sensitive information to make it available for the purposes of generating statistical data for the conducting of research and improving the Services.
Where you leave a review of our Products, or if you tag us in any of your own material (including any social media post on your personal account) you grant us a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate and create derivative works from, distribute and display such content through the world in any media.
5. Emails & Marketing
In order to provide the Services to you, you agree to receiving emails and other marketing materials from us for the following purposes:
• notifications about activity on the Services (which are set on by default) including order updates, recommendations, and general updates;
• communication from us or our representatives in connection with the Services; and
• marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing. This includes where you have signed up to our marketing or promotional newsletters.
By default you will receive these email notifications to your email address you nominate at registration.
6. Storage & security
We use third-party cloud providers that provide hosting, data storage and other services.
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measure to protect these systems. However, we cannot guarantee the security of your personal information.
We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
7. Links
Our Services may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
8. Requesting access or correcting your Personal Information
Subject to the Privacy Act, you have a right to access and correct any personal information about you that we may hold. If you wish to request access to the personal information, we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
If we receive a request from you to access or correct personal information we will respond to you within a reasonable time after receiving your request and in the manner requested by you, if it is reasonable and practicable for us to do so. We may charge a reasonable fee for giving access to the information.
9. If we can’t collect your Personal Information
If you do not provide us with the personal information described above, some or all of the following may happen:
• we may not be able to provide the Website to you, either to the same standard or at all;
• we may not be able to provide the Products to you or handle your order effectively;
• we may not be able to provide you with information about the Website that you may want; or
• we may be unable to tailor the content of our Website to your preferences and your experience of our services may not be as enjoyable or useful.
10. Notifiable data breach
In the event that there is a data breach and we are required to comply with the notification of eligible data breaches provisions in Part IIIC of the Privacy Act or any other subsequent sections or legislation which supersede this Part IIIC, we will follow our relevant notifiable data breach procedures in compliance with the Privacy Act and relevant laws.
11. Updates
This Privacy Policy may be updated by us from time to time, and the updated Privacy Policy will apply from the date it is published on our website or otherwise communicated to you. Each time you use our Website you should revisit this Privacy Policy and familiarise yourself with any changes. Continued use of our Services (including our website) shall indicate your acceptance of any changes.
12. Enquiries, requests & complaints
Enquiries regarding this Privacy Policy or the personal information we may hold on you, should be addressed with the Privacy Officer, whose contact details are below.
If you think your personal information, held by us, may have been compromised in any way or you have any other privacy related complaints or issues, you should also raise the matter with the Privacy Officer.
We will ensure your claims are investigated and a formal response will be provided to you, within a reasonable time, considering the circumstances of your claims. If any corrective action is determined to be required, as a result of that investigation, we will take all reasonable steps to rectify the situation and advise you of such, again within a reasonable time considering the circumstances.
If we do not resolve your enquiry, concern or complaint to your satisfaction or you require further information in relation to any privacy matters, please contact the Office of the Australian Information Commission, whose contact details are below.
Office of the Australian Information Commission
| Telephone | 1300 363 992 |
| enquiries@oaic.gov.au | |
| Office | Level 3, 175 Pitt Street, Sydney NSW 2000 |
| Address | GPO Box 5218, Sydney NSW 2001 |
| Postal Address | 1300 363 992 |
| Website | www.oaic.gov.au |
Contacting us
| Entity | Artist Guitars Pty Ltd ABN 59 160 522 574 |
| Contact | Please contact us by submitting a contact us form on the Website. |
COOKIES POLICY
This cookie policy (Cookie Policy) sets out how Artist Guitars Pty Ltd ABN 59 160 522 574 and its related bodies corporate (as defined in the Corporates Act 2001 (Cth)) (we, our, us) handles and uses cookies.
Capitalised terms used in this Cookies Policy have the same meaning as given in our Privacy Policy. Please ensure you carefully read our Privacy Policy in addition to this Cookies Policy.
What is a cookie
We use cookies and URL information to gather information regarding the date and time of your visit and the information for which you searched and which you viewed on the Website. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a web site. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Website. Persistent Cookies can be removed by following Internet browser help file directions. Cookies may enable automatic logins when you visit in the future and may enable content customisation.
Some cookies are necessary to allow you to browse our Website, use its features, and access secure areas. The use of these cookies is essential for our Website to work.
We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:
• User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of our Website.
• Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
• Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
• User interface customisation persistent cookies are used to store a user’s preference regarding a service across web pages.
We use many tools to help us improve our Website. To this end, we use reporting and analytics cookies to collect information about how you use our Website and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:
• First party analytics cookies - we use these cookies to estimate the number of unique visitors, to improve our Website and to detect the most searched for words in search engines that lead to our Website. We use these cookies to learn how our Website is performing and make relevant improvements to improve your browsing experience.
• Third party analytics cookies - we also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our Website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with our Website. For more information on Google Analytics, visit Google’s information page. For instructions on how opt out of Google Analytics, see below.
Advertising cookies are used on our Website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our Website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our Website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising here.
Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our Website to improve the experience of browsing and interacting with our Website. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.
We also use third party vendor re-marketing tracking cookies, including:
• the Google Adwords tracking cookie;
• the Facebook Pixel; and
• SmartrMail tracking cookie.
You can opt out of Google's use of cookies or device identifiers by visiting Google's Ads Settings. Alternatively, you may visit the Network Advertising Initiative opt-out page or control the use of device identifiers by using your device’s settings.
Third parties, including Google may use cookies, web beacons, and other storage technologies to collect or receive information from the Service and elsewhere on the internet and use that information to provide measurement services and target ads. You can opt out of the collection and use of information for ad targeting using aboutads.info/choices
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
To opt out of these communications please visit the Network Advertising Initiative opt out page.
How long will cookies remain on my computer or mobile device?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
How do I control cookies?
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
