Ordering through our website is really easy. If you've never purchased online before, we've made it really easy for you. Just follow these simple steps.
You can do this by finding the product in our categories, or simply search for the product. For example, you want to buy a LP60 Electric Guitar. You can go to the category: Guitars > Electric Guitars > Electric Guitars
Alternatively, you can search for the product in our search box on the top left of the screen:
When you hover over a product it will give you some information on whether the product is in stock or whether you need to choose an option. You can click anywhere on this image and it will take you to the product page.
Some products will have more than one option you can choose - it may be a colour variation or extra add-ons. If there are no buying options, go to Step 4.
If you see these buying options, just click on your preference. To check if you product is in stock it will turn green as you hover over it. If the colour is orange this means you can still purchase the product, but it won't be shipped until the date shown. See more about product stock availability here.
Here we're choosing a product that's in stock:
Once you've decided that you want to go ahead with the purchase, click on the big green "Add to Cart" Button or "Pre-Order Now" Button:
If the product is out of stock you will not be able to purchase the product. You can enter you details for us to contact you once the product is back in stock.
If you click on the little green shopping cart you should now see your product in the cart. Just click the Creen "Checkout" button:
You can click on this button at any time to return to your shopping cart. This is displayed on every page of our website.
You may be shown some accessories that relate to your order. If you want to add anything to your order just click the green "Add to Cart" button. Otherwise click "Continue to Checkout" in the top right.
First check that the items in the cart are correct. You can see this on the right side of the screen under "Order Summary. If you need to edit your order just click "Edit Order" to go back to the cart and make adjustments.
Now just fill in your contact details, choose your shipping method and enter your payment details, then click "Confirm and Process Order".
You should now be directed to a confirmation page with your order number.
If your order doesn't go through check these common errors:
Note: Don't forget to confirm your email subscription to receive your free follow up support and VIP special Deals. You can unsubscribe at any time.
Feel free to contact us by email: sales@artistguitars.com.au or give us a call on 1300 489 816.
We started Artist Guitars with a simple belief: quality instruments shouldn't cost the earth. By working directly with our manufacturing partners and selling straight to you, we skip the traditional retail markups that inflate prices. Need expert advice? We’ve got you covered. Our team of musicians is here to help you find exactly what you're looking for.
Read what the Artist Community have to say.
Need more info? You can find it here.
In stock products are dispatched from our warehouse just outside of Yennora within one business day of purchase. To get an estimate for shipping to your post code please use the Shipping Time Estimator on the product listing.
Drop us an email with your order number and a short explanation for why you'd like to return your purchase. We'll organise a return label for you to print and attach to the box then either drop into your local post office or we can arrange a courier collection if necessary.
If your item arrives damaged we have you covered! Just contact our Customer Happiness team at sales@artistguitars.com.au and we'll arrange a return and replacement for you as soon as possible.
All orders placed on our Australian website are dispatched directly from our local warehouse in Yennora, Sydney (NSW). This ensures fast, reliable delivery right across Australia.
You should receive an order confirmation shortly after you've placed your order. If you haven't received one, please contact us at sales@artistguitars.com.au and we'll look into it for you.
We sell direct to consumer! This helps us keep the cost of our products as low as possible and we pass those savings into our customers which is why our guitars are unbeatable value.
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