New Zealand
United Kingdom
Nux B5RC 2.4GHz Passive/Active Instrument Wireless System
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- In Stock
- 2.4GHz wireless system
- For active/passive electric, bass, acoustic-electric guitars and ukulele
- 24-bit/44.1kHz audio
- Latency under 5 milliseconds
- Automatic frequency-matching
- Narrow 2M bandwidth
- Transmission range 15m
- Includes charging/carry case providing up to 15 hours battery life
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Nux B5RC 2.4GHz Passive/Active Instrument Wireless System
The new Nux B5RC is the new wireless unit from Nux and now works with both passive and active instruments ranging from Electric Guitars, Bass Guitars, Ukeleles and other Instruments that have a 1/4" jack input. It uses 2.4GHz wireless technology and features a latency of less than 5 milliseconds. It also has a transmission distance of 15 meters and gives you the freedom and removes the hassles usually associated in using conventional cables.
The Nux B5RC now uses an automatic frequency matching technology eliminates cross-talk. The transmitter and receiver will automatically select the best channel for pairing ensuring that you are unbothered with such settings and can focus on playing. This completes the definition of plug and play.
Definitely built for the road and on the go, the Nux B5RC comes with a Rechargeable Charging Bag. This will allow you to charge the B5RCs while you are not using them and if there is no wall socket or USB port nearby. A full charged Charging Bag can charge the units 2 to 3 times. The average usage time of the B5RCs is 3.5 hours.
You're able to use a maximum of 4 B5RC units at one time simultaneously. If you are using other Wireless devices in the 2.4G spectrum, however, you may get interference.
(16139)
The Tech Features
Brand: Nux
Model: B5RC
Wireless Band: 2.4GHz ISM Band
Signal Sampling: 24 Bit / 44.1 KHz
Range: Up to 30 meters / 100 feet line of sight (environment dependent)
Latency: Less than 5 ms
Usage Time: 3.5-4hrs at Full Charge. 15hrs from the Rechargeable Charging Bag
Unit Battery Capacity: 3.7v / 500 mAh
Charging Bag Battery Capacity: 4000 mAh
Weight: 68 grams
Included: Receiver, Transmitter, Charging Unit, Charging Bag
We use Courier services to ship our goods to you as fast as possible. Once the package leaves our warehouse the time to your door depends on your location, and any reported delays in your area.
We ship all orders for free. All deliveries are insured so if an item arrives damaged we'll happily refund or replace it for you. Check our warranty page for more information.
Purchases with Artist Guitars come with a 3-year Warranty. Warranty is only valid to the original purchaser and in the original country of purchase. Please take note of your order number to help us verify your purchase in the event of a warranty claim.
If the issue can be fixed by replacing a part, we will send it to you free of charge. Spare parts are shipped from our office in Sydney, Australia. If more extensive work is required our Customer Happiness department will arrange a free return slip or courier collection to get your item returned for further assessment.
Also included in your warranty is our industry leading 100 Days Change of Mind Policy
If you're not completely satisfied with the quality of any of our products, we'll be happy to arrange a free return of your product for an exchange or full refund, including any shipping charges. This also covers instances where you may have bought the wrong size or if you simply change your mind.
If you do require a return, just Open a Support Ticket and we'll either send you a reply paid label for Australia Post or arrange for a collection by courier. This will depend on your location and the product you purchased. If you have any trouble you can contact us.
Customer Reviews
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LanceVerified Buyer
Fully recommend!
This is the 3rd pair of these - we use them live all the time - 2 guitars and the bass player. No interference issues I even put one set in the washing machine by mistake and they rose from the dead to play again!!!
Store OwnerThank you for your review! Please feel free to reach out to us if you have any questions.23 June 2025 -
MarkVerified Buyer
Nux B5RC 2.4GHz
Have purchased from Artists Guitars and have always received goods in great order and in a very timely manner, The Nux B5RC 2.4GHz set required a moni to stereo adaptor jack for my Ovation guitar and she was ready to go.
Store OwnerThank you for your review! We are always here if you have any questions.25 February 2025 -
Brian ColeVerified Buyer
Nux B5RC 2.4GHz Passive/Active Instrument Wireless
I purchased two NUX B5RC 2.4Hz Passive /Active Instrument Wireless Systems to connect to (1) my keyboard and (2) to a piezo Barrel of which connects to my clarinet..And they work perfectly .I also use the NUX B5 for my saxpohones...i found that Artist Guitars were really helpfull and look forward to future purchases...
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!11 November 2024 -
Carolyn SalvogVerified Buyer
NUX B5RC 2.4GHz Passive/Active Instrument Wireless
I bought this system to use with my digital Aerophone AE -10 which I now use in various groups . I found that it really gave me freedom to move around ( and no cords around my feet ) !I would encourage other digital wind synthesiser players to take the plunge / and experience the difference! I’m moving into using the Robkoo R1 as well played vertically as a cyber flute / and will play wirelessly as well!
Store OwnerThank you for your review! Please feel free to reach out to us if you have any questions.6 September 2024 -
Carolyn SalvogVerified Buyer
NUX B5RC 2.4GHz Passive/Active Instrument Wireless
I bought this system to use with my digital Aerophone AE -10 which I now use in various groups . I found that it really gave me freedom to move around ( and no cords around my feet ) !I would encourage other digital wind synthesiser players to take the plunge / and experience the difference! I’m moving into using the Robkoo R1 as well played vertically as a cyber flute / and will play wirelessly as well!
Store OwnerThanks so much for sharing your experience with us. We look forward to your next purchase.6 September 2024
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LanceVerified Buyer
Washing Machine safe!!!
I stupidly left the transmitter one in my pocket after a gig and then washed it! I was despondent as had to buy another set (because they are outstanding in terms of value and performance) BUT today - 1 month after the accident - it's powering up and ready to rock again (tested and works fine!) Not many products would do that - so well done Nux And if you make the same mistake DO NOT throw it away - give it time - and then you'll have a backup set - or even a pair to lend to any other guitarists in your band who need the freedom of movement these provide!!!
Store OwnerThank you so much for your review. We really appreciate it.22 February 2024 -
steve burchVerified Buyer
Works Every Time! Just push the Button!
Just purchased these and so happy
Store OwnerThanks for your review! Please feel free to reach to us if you have any questions.29 September 2023 -
kat catonVerified Buyer
NUX B5RC wireless system
I've used this product before and decided to purchase another after mine eventually died (after many many many gigs the wiring on the receiver broke contact and couldn't be fixed as it's a sealed unit). I'm really happy with the product though. The new one had connection issues (kept dropping out) but Artists Guitars shipped me another immediately and it's working beautifully. Great service by Artist Guitars and the replacement has been used constantly over the last few weeks. Thoroughly recommend. I'd give it 5 stars, but I dropped a Star due to the inability to repair, but the price point is great, so at the end of the day it doesn't really matter.
Store OwnerThank you so much for leaving this feedback. This definitely helps us in improving our products and services.25 September 2023 -
Jemma BarclayVerified Buyer
Nux B5RC 2.4GHz Passive/Active Instrument Wireless
This wireless system is amazing. Good range, won't cross over with other devices and sound is perfect through any good range amp. Highly recommend
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!4 September 2023 -
Gary HobbsVerified Buyer
Cordless
Great product "just what the doctor ordered"
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!18 July 2023 -
brandonVerified Buyer
Review Nux B5RC 2.4GHz Passive/Active Instrument W
Great system. Had a problem with my first system and sent it back . Artists Guitars were so good they sent me a brand new wireless system and its back to normal again. I have used this system in a live setting and it works perfect. Love this product.
Store OwnerThank you so much for the review. I'm glad to hear that we were able to resolve your concern quickly. If you need anything, please don't hesitate to contact us. Cheers!3 June 2023 -
Kieran TVerified Buyer
Excellent
The staff at Artist Guitars were such a great help. Just brilliant! 10/10 - will shop here again. :)
Store OwnerIt's our pleasure and thank you so much for taking the time to leave feedback. We really appreciate the support!7 March 2023 -
LanceVerified Buyer
Fully recommend!
Picked these up to replace an older and clunkier (but "better") wireless system before playing a gig. No issues at all - so easy to use, no issues with interference or tone (I play Fishman Fluence pickups) and my other guitarist ran the 5.8GHz. These are bloody awesome - and great little charger case makes them even better. Would buy again if i needed another set.
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!7 February 2023 -
NickVerified Buyer
Worth the extra
At first I was going to just get one of the cheapo wireless setups from amazon; but the charging case these come with made me decide to get these and glad I did - super reliable and clear connection (even through walls across the house)
Store OwnerThank you so much for the review. Looking forward to more business with you. Cheers!13 January 2023 -
GrahamVerified Buyer
Essential upgrade I didn't know I needed
The nux b5rc has been a fantastic upgrade. I didn't realize how sick I was of tripping over the pile of cables all the time. Works great and so far has performed like a champ. Quick delivery too. Highly recommended.
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!15 December 2022 -
Graham ThompsonVerified Buyer
Nux B5RC 2.4 Wireless System
What an excellent product. I use this system in our church band for both electric and acoustic guitars. My wife has one for her bass guitar. No more cables to stand on / trip over. A lot less clutter. Well done Nux. Excellent product never failed yet.
Store OwnerThank you so much for the review. We truly appreciate it. If you need anything, please don't hesitate to contact us. Cheers!22 November 2022 -
Lyn RigbyVerified Buyer
Perfect service
My husband loves this product & how quickly it was delivered. Great service, highly recommend.
Store OwnerThank you so much for the recommendation and the review We are pleased to hear that your order got delivered quickly.18 July 2022 -
Vincenzo PorrecaVerified Buyer
NUX B5RC Wireless System
Picked these up a few weeks ago....have not used them for gigging ( this Sat night will be the test...very confident though) only home practice ....simple , very neat packaging, have walked upstairs and played the guitar, walked all round no issues...great product, company, and service ...would not hesitate to reccomend these to any muso!!!
Store OwnerThank you so much for taking the time to share this feedback. We really appreciate the support!11 July 2022 -
Ryan.kVerified Buyer
NUX Wireless
these wireless kits are great, work excellent with active pups (emg's and SD EMTY Blackouts) aswell as passive. Well worth the money comes with great little carry\charge case, no loss in sound quality, Give them ago
Store OwnerThank you so much for taking the time to share this feedback. We really appreciate the support!18 May 2022 -
Chris ChartersVerified Buyer
Nux Wireless System
We've had other wireless systems for out instruments, but after a while they had problems sticking to a channel. You'd be halfway through a song and they'd lose connection. Not so with the NUX. As long as they are charged up, they work every time. And they work for a long time on a single charge. We use them for about three hours at a go at least. And here's the next good thing. Their case is a charging station in itself. After using them all morning, we plug them into their case and they are charged up, ready for the afternoon session, by the time we get back from lunch. You can do this three or four times before you have to recharge the case. The only problem we have had is they are not necessarily compatible with all instruments. They work fine with our guitars, ukuleles and basses, but my UBass sets up a slight hum through the amp.
Store OwnerWe really appreciate it for taking the time to leave feedback and are glad to know that you are satisfied with our products and services.12 April 2022 -
EthanVerified Buyer
Exceeds expectations!
This product sounds better than the new lead I bought alongside it with my transaction. I know, because I used nothing but the wireless system for a week, until I forgot to charge it one night and it died, so I had to use my cable. Which still sounded great, but I'm not kidding. This setup is worth all the money you pay for it
Store OwnerThank you very much for the review. We are glad to hear that the item is working great for you.27 January 2022 -
Bernd EberhardtVerified Buyer
Nux B5RC replacement
The case of my Nux B5RC stopped charging. After reporting it to Artist Guitar, they where happy to replace it. I'm glad to have it back because it works very well Btw, it was only the case, individual I could still charge the units. I highly recommend the product and the great service Artist Guitar provides
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!8 September 2021 -
Mik MateljanVerified Buyer
Nux B5RC guitar wireless system
This wireless system works well with my basses and is very simple to get up and running. The design of the carry pouch is really clever as it acts as a charging station for the transmitter and receiver while keeping the units together in storage. So far I have only used it at home where I practice, so haven't tested how far I can stray from the receiver before signal dropout or how good the system rejects interference, but for my purposes it'll do just fine.
Store OwnerThanks for the review and we're happy that you're satisfied with your wireless system. cheers19 August 2021 -
MarkVerified Buyer
Excellent product
I would like to begin by saying the people at whine about noise from this wireless unit are indeed wrong. Also made me feel like I should not buy but glad I did regardless All guitars I have are active pickups and yes already this product will go well with passive pickups but for the active player which we are around. No noise what so ever running noise gates on profiles of my Kemper. Awesome product and for the price will recommend to anyone as I do have an akg unit with a busted receiver and the price of those are ridiculous for the way they are made...
Store OwnerThank you so much for sharing this with us and will definitely help us a lot. Cheers!18 August 2021 -
CalebVerified Buyer
Works well with passive pickups
Works well with my passive only pickup instruments, makes a wireless noise with my active pickup instruments, presumably frequency interference, would still recommend as it is a great system for having fun and moving around while playing but will only work well with passive pickup instruments.
Store OwnerThank you for the feedback and for all your support13 August 2021 -
Chris RulewskiVerified Buyer
A massive upgrade to the original B2
I had a lot of trepidation when buying this model, as I also have the original Nux B2 model. The original worked well, however had a little "tick" occasionally with the signal, and only had a playtime of around 3 hours, so not really useable. However when playing with the B5RC's, I am very pleased with the battery life (I'm averaging an on time of 5 hours per session and they still have not gone flat on me), it's performance (very solid signal) and the convenience of being able to just charge them in their case which I can keep in my guitar case between gigs. This way I know that they are always charged and I only need to charge the case once a week or so. The technology is still very Line of Sight dependant, and since I also use 2.4ghz wireless IEM's, I need to ensure that the 2 signal path "lines" don't cross each other to prevent mini-dropouts. With all this in mind, a great upgrade from the original.
Store OwnerThank you so much for the feedback and we really appreciate your support!26 June 2021 -
RodVerified Buyer
Awesome Customer Service
I bought a set of these last year. Work very well and do what they are meant to do, lead free connection to your amp. My bass player loved them so much he bought a set himself. While removing from their charging case a small piece of plastic broke off the corner. This didn’t effect the way they worked but I let Artists Guitars know anyway. They had me send them back and replaced them straight away. Unbelievable customer service that you rarely find these days, especially when purchasing online. Can’t thank them enough. They sell some quality music gear and back it up with awesome customer service.
Store OwnerThank you so much for the kind words and we pride ourselves in providing high quality products partnered with high quality customer service. Thank you for the support. Cheers!13 April 2021 -
Robert NorwoodVerified Buyer
NU-X B-5RC wireless system
Thankyou firstly for sending a replacement set in record time. Exemplary service. Artist Guitars have chosen well to supply the NU-X B-5RC wireless system as it is a quality product. 2 features I find very useful are the mute ( no popping on instrument change) & the charging case ( great for 'top up'during gig breaks) I recommend this and other gear you supply to my muso friends . Thx. once more. Robert Norwood
Store OwnerThank you for the review and we are always willing to go the extra mile to ensure our customers receive high-quality products along with high-quality customer service. Cheers!29 March 2021 -
Garry J PetrisicVerified Buyer
Works well on certain pickups.
Bought these thinking they would be superior to my two sets of Xvive. Emits high pitch whine noise when plugged into LR Baggs I beam pickup. As soon as you increase the gain the whine is annoying. Works well on every thing else. To defeat the whine, I made a shield for the bottom of the transmitter using aluminium foil and electrical tape to around the on switch. This subdued the noise to almost inaudible without loss of clarity. Otherwise the charging station is really handy. A good product.
Store OwnerWe appreciate the time you took to write this review. We are sorry for the inconvenience with the possible interference but please respond to the email we sent to you if there is anything we can do to further assist. Cheers.23 March 2021 -
Marc BradleyVerified Buyer
Nux Wireless System
I have had this product for a few weeks now , quality product , does exactly what it says it can do.No detectable drop in sound quality or latency.This product worked straight out of the box, it is ultra compact and well designed.I have been acoustic duo gigging and we use wireless mics,no interference , makes life easier , good one Artist guitars, professional friendly advise and good product knowledge.
25 November 2020 -
MarkVerified Buyer
Active passive wireless
Good service good product good selection product range for this company looking forward for the next arrival of the bass amp head &cabinet
22 September 2020 -
DangVerified Buyer
Best value. Excellence product
I'ved used other guitar wireless systems, but NUX B5RC is the best value in term of pricing and peformance. Worked with electric guitar and acive pickup. I had the NUX for around 3 three weeks and I am very happy with it.
20 July 2020 -
KenVerified Buyer
Works Great and Very Convenient
I've had these for about a week now and have used them extensively every day in my practice sessions. They have worked very reliably without any noticeable sound latency. It's also very convenient not having to use a cable. I can definitely recommend this product.
2 July 2020 -
Peter DentVerified Buyer
Nux B5RC 2.4GHz Passive/Active Instrument Wireless
Had problems with the Xvive U2 Wireless System I purchased from Artist Guitars and they recommended I return the Xvive to them and they would replace it with a Nux B5RC 2.4GHz Passive/Active Instrument Wireless System. I have only had the Nux for a couple of weeks but it is working well but I have not been able to test it at live gigs yet. So far it has performed really well but should to be kept well away from Modem /Routers which operate at 2.4GHz as it effects the Nux signal.
27 June 2020 -
AnonymousVerified Buyer
Best wireless system I’ve tried
I did have the NUX B2 for a long while and had a whole bunch of issues with it and after replacing it with this I can 100% say this is the superior product. It’s built better, more feature packed, no background noise (compared to a tiny bit in the B2), has a much better system to charge it with the carrying case and is smaller which contributes to the fact that it looks nicer
24 May 2020 -
scottVerified Buyer
Awesome
Fantastic product and quick postage as usual by Artist. The Nux B5RC have not skipped a beat and have exceeded my expectations. Use them in a room with several other wireless devices and wifi with no interference whatsoever. I get less hum out of the Nux B5RC than I do using a high quality cables in the same environment. It’s awesome to be able to sit out on the deck and practice while the amp is inside not having to fuss around with cables or use a small practice amp. The unit pairs instantly once both units are turned on and the one push to put the device on standby is a handy feature. Only negative is the battery however it’s not a major issue if used for a few hour sesh but the only thing I’ve noticed, I get about 3 hours of playing out a full charge on transmitter before requiring to plug them back into the case for awhile to continue playing. I haven’t used any other wireless guitar systems so can’t compare with others, but I’m very happy with these and would purchase again.
9 May 2020 -
SonnyVerified Buyer
B5RC review
I bought the B5RC from Artist Guitars and had the usual quick delivery. I have a lot of guitars in the house and the B5RC worked very well with standard Fender electric and bass guitars (both passive pickups), with Artist's own electro/acoustic dreadnought (D200 CEQ) and even a cheap Aldi electric guitar The Rx unit plugged into a Yamaha amp and a Zoom G5 effects processor without any problems. No hums or other noises - very clean and with no discernable lag. I have also used the B5RC with a passive stick-on (with double-sided tape) microphone that is attached to a classical guitar. The microphone terminates in a 1/4 female plug that the Tx unit just plugs into. The Tx unit powers the mic. Very clean sound. This setup is much more convenient that having to use an external mic/stand when using a normal classical guitar (with no electrics built in). The Tx and Rx units pair up super fast - less than a second. When I first turned both units on for the first time, I saw just one quick red blink and then a steady green on both units. I thought the units were defective and were not pairing up; until I plugged both in and found that both were ready to go - very impressive compared to how kludgy Bluetooth pairing can sometimes be. Unfortunately, the B5RC does not play so well my the Yamaha Silent guitar (SLG200 Classical). I don't think the output of this guitar is passive as it has its own basic effects processor and requires a battery to work. The sound is wooly - like if you have the tone control turned down to the minimum or if there is a thick blanket between you and the speaker. I find this annoying and disappointing after enjoying the crystal clear sound with the other guitars. I also get a constant soft humming and this humming gets louder if I move the guitar( with the B5RC plugged in) to within one or two meters of my home's network router. The SLG200 normally works flawlessly with a cable - no noise at all and clean sounding. Note that I do NOT experience this humming or network router interference problem with the other guitars. I really want to have this silent guitar used on stage without a cable but it's a definite no go with the B5RC because of the sound quality and noise issues. I don't know if the problems is specific to the Yamaha/B5RC combination or if the B5RC may not play nice with other active type instruments/systems. The Artist dreadnought (D200 CEQ) has a Fishman system (I assume this is an active system) and the B5RC has no problems working with this guitar. The B5RC certainly works beautifully with passive pickups/mics.
11 March 2020 -
AnonymousVerified Buyer
Nux B5RC wireless system
No more tripping over cables. No dropouts. Great sound quality and lasts quite a while on a charge. Great little product.
24 February 2020 -
Rod BridgesVerified Buyer
NUX B5RC 2.4Ghz Wireless Guitar System
Purchased this wireless guitar system as I wanted something that was reliable and worked well. The NUX B5RC fits the bill perfectly. I walk around the house and do not have any dropouts, even through walls. Tested near my wireless modem and no problems at all. (This has not been the case with other systems I have tried). It is well built and has a nice solid feel to it. Little smaller than other systems and that is a bonus as well. Also the case that you store them in recharges the units when not in use, very handy. Very happy and would not hesitate to recommend it to any guitarist, bassist looking for a wireless system that just works as it should.
13 February 2020 -
AnonymousVerified Buyer
No drop outs
I suppose time will ultimately tell but this wireless system has not given me drop outs, I had been thinking something else in line was causing the problem but had been using a cheaper wireless system so these may have proved where the issue was!...The recharge in the case idea is totally practical..I put a magnetic plug into the case mico usb port to make charging a matter of clipping on the lead. This is a totally practical solution to a useable no cable system with easy recharge in case! The case holds its own battery which will recharge units several times on its own
21 January 2020 -
Greg GormanVerified Buyer
Nux B-5RC wireless system
bought a Swiff w50 from Artist Guitars but was not happy with the sound so i returned it back to the store for a refund which the good staff at Artist were happy to do. While l was there the staff suggested l try the new NUX B-5RC wireless system. Wow what a huge difference very natural sounding with no noise l tried it on my strat and Maton electric acoustic and it sounded brilliant.Big thanks to the guys at Artist.
28 December 2019
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We may make content available for you to share on the Website. Where such content is made available, you must ensure that such sharing is properly credited to us including a link back to us, and comply with any other instructions we may specify. Your licence to share such content is by revocable and limited right. Where you share our content, you do so at your own risk. We will not be liable in any respects for any content that you share.
6. Links
Our Website may contain links to or from other third-party websites which we have no control over. We are not responsible for the content or use of these other websites (including any virus, or disturbing or harmful content) and you access them at your own risk.
You acknowledge and agree that by utilising any third-party services through our Website (such as PayPal or any other payment provider) you are bound by the terms and conditions of that third party.
You acknowledge and agree that you are solely responsible for ensuring that you have read and understood any applicable third-party (such as PayPal) terms and conditions when using the Website. We will not be liable for any loss or damage suffered by you in connection with such third party terms, regardless of whether we bring these to your attention or not. You are solely responsible for obtaining a copy of and reviewing such third party terms. We are not party to any transaction between you and a third party. For example, if you incur a debt to a third party payment provider in connection with a purchase through the Website, you are solely liable for that debt and you acknowledge that we are unrelated to, and have no control over that third party payment provider.
In the event we provide linking services with third parties, you authorise us to undertake to provide details as necessary to that third party.
7. Liability and indemnity
Although our content has been drafted with due care and diligence, our Website and our content is provided “as is” and we make no representations and give no warranties or guarantees as to the suitability, accuracy or quality of the Website. We do not guarantee that the Website will be free from errors or defects, or that the Website will be accessible at all times.
Your use of the Website is at your own risk and to the extent permitted by law, we exclude all liability of any kind, however arising, including any lost profit, lost opportunity, lost revenue, lost data, losses resulting from security failure, or any indirect or consequential loss resulting from your use of the Website. Our total liability is limited to $1, however where we cannot limit our liability to $1 by law then our liability will be limited to the cost of re-supply of the relevant services (being the provision of the Website to you), or refunding the amount paid by you to us in connection with the services (if any).
You agree to indemnify and release us and our related entities from and against all losses (as before mentioned) which we may incur in respect of any negligence, misuse of the Website, other act or omission, or any breach of these Terms and Conditions by you.
8. Security & access
You are solely responsible for any information that you transmit to us. Whilst we use reasonable endeavours to maintain the security of the Website to Australian standards, we do not guarantee the security of the Website, our records, or any information you submit to us. We disclaim all liability for any computer virus or technological problems or other loss that you may suffer as a result of the browsing or downloading of any files from our Website, or from any data breach, compromise or misuse of your data that is provided to us in connection with the Website.
In order to use the Website, you need to connect to the internet and you are solely responsible for your connection and all fees associated with such connection/access.
9. Privacy
By using this Website you acknowledge and agree that internet transmissions are never completely private or secure and understand that any message or information you send to the Website may be read or intercepted by others. You authorise us to use, store or otherwise process any information including personal information which relates to and/or identifies you, to the extent reasonably necessary for the provision of any goods and services requested by you, and for any other purposes we consider reasonable. Such use will be compliant with the terms of our Privacy Policy (accessible on the Website).
10. Groups
Where we use social media pages or groups run by us, such pages will only be used to advertise our products and services and to facilitate community interaction. Such terms found herein as they relate to providing information will apply to your use of our social media pages or groups.
11. Applicable law
These Terms and Conditions, and your use of our Website are governed by the laws of New South Wales, Australia and you agree to submit to the jurisdiction of the Courts of the State of New South Wales, Australia and Courts competent to hear appeals.
12. Definitions
Unless the context requires otherwise, the following words and phrases in these Terms and Conditions shall have the following meanings:
Website means U including all content, trade marks, and related services, products, websites, tools and applications;
you means the person or entity that accesses the Website and your has a corresponding meaning.
Privacy Policy
This privacy policy (Privacy Policy) sets out how Artist Guitars Pty Ltd ABN 59 160 522 574 and its related bodies corporate (as defined in the Corporations Act 2001 (Cth)) (we, our, us) collects, stores, uses, protects, shares and discloses your personal information.
This Privacy Policy applies to our website located at artistguitars.com.au and its related services, products, websites, social media pages, tools and applications (together the Website). By visiting or using the Website you agree to the collection, storage, usage and disclosure of your personal information by us in the manner described in this Privacy Policy.
Capitalised words in this Privacy Policy have the same meaning as in the Ecommerce Terms and Conditions available on the Website.
1. Types of Personal Information we collect
As part of delivering our services we may collect personal information about you as defined under the Privacy Act 1988 (Privacy Act). We will only collect personal information where it is reasonably necessary for the performance of our functions or activities. The personal information we collect may include the following:
• Account information: this includes information that we collect when you register to use our Website by creating an Account. The information we collect includes your name, email address, and other contact details and any other information you directly give us at the registration stage.
• Customer information: this includes information that you have provided to us when using the Website or otherwise placing an order for Products. The information we collect includes customer level data (such as your date of birth, age, billing address, delivery address and telephone number), order level data (such as order numbers and Products) and any other additional information you provide to us directly or indirectly through your use of the Website. We use such information to assist in providing our services to you (including the supply of Products).
• Profile information: this includes any information you choose to store on the Website that will assist us in delivering our services to you and includes information regarding any subscriptions.
• Financial information: this includes information such as payment card details and bank account details. We use this information to send to our third party payment gateways when you make payment through the Website.
• Website use information: When you use our Website, for example when you contact us, we collect information that enables the Website to be able to run.
• Marketing use information: this includes information provided to us using a marketing or newsletter sign up form.
• Surveys: information in connection with client surveys, questionnaires and promotions.
• Other information we collect related to your use of the Website: your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information and any other information provided by you to us via our Website or our online presence, or otherwise required by us or provided by you.
2. How we collect Personal Information
We may collect personal information either directly from you, or from third parties, including where:
• you register or sign up to the Website;
• you provide information directly to us through the Services or on a hardcopy form (for example if you place an order for Products in-store);
• you use the Website to enter in user content including when you purchase Products and checkout on the Website;
• you use the Website generally;
• you subscribe to any of our newsletters;
• you contact us through our Website, in person, by phone or in writing;
• you submit any of our online sign up forms;
• you deal with us generally via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
• you interact with our Website, social applications, services, content and advertising; and
• you invest in our business or enquire as to a potential purchase of our business.
We may also collect your personal information from third parties including:
• referral agencies;
• government agencies and insurers;
• third parties who produce any content, advertising, and marketing campaigns for us that you may interact with; and
• our other service providers and publicly available sources.
Where we collect your personal information from a third party, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. By providing personal information about another person to us, you represent that you are legally permitted to do so, and we will not be responsible for verifying any such authorisation.
Social media and cookies
We may also collect personal information from you when you use or access our Services or our social media pages. This may be done through use of web analytics tools, 'cookies' or other similar tracking technologies that allow us to track and analyse your Services usage. Please review our Cookies Policy for more information on how we handle and deal with cookies.
3. Use of your Personal Information
We collect and use your personal information for the following purposes:
• to operate the Website and provide services, products or information to you including to:
- assist in streaming and personalising information for you;
- enable us to process your orders for Products;
- enable us to process your personal data;
- to manage our relationship with you, including information about similar products or terms and conditions or send you an email reminder that a task you have performed on our Website remains uncompleted such an incomplete form or cart;
- enable you to communicate with us regarding your use of the Website;
- confirm your identity;
- to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing the services to you;
- communicate with you about your Account, or any transaction;
• to administer contracts including to negotiate, execute and or manage a contract with you;
• to be de-identified for the purposes of generating statistical data and improving the Website;
• for record keeping and administrative purposes, including accounting purposes;
• to administer, operate, protect, improve and optimise the website and our service offerings and customer experience;
• for advertising and marketing purposes (including for analytics);
• to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
• to enable you to take part in a competition;
• to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act 2003 (Cth)). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
• for quality, training and coaching purposes;
• to send you administrative messages, reminders, technical notices, updates, security alerts, and other information about our products and services requested by you; and
• to consider an application of employment from you.
You acknowledge and agree that we may also deal with your personal information in any other manner which is permitted by any agreement that we have in place with you, or otherwise in accordance with our other policies we have in place from time to time.
4. Disclosure of your Personal Information
We may disclose your personal information to third parties for the purposes contained in this Privacy Policy, including without limitation to:
Service Providers
We may share your personal information with service providers utilised by us in the provision of the Services to:
• develop and improve our Services;
• provide you with the Services;
• conduct quality assurance testing;
• provide support; and/or
• provide other services to us.
The service providers (and if necessary data processors) include:
• information technology service providers such as web host providers and analytical providers;
• mailing houses and such other suppliers that assist in delivering products and services;
• organisations who carry out credit, fraud and other security checks;
• payment processors;
• hosting services;
• content delivery services;
• IT support providers;
• marketing businesses engaged by us to disseminate materials to which recipients have consented; and
• specialist consultants.
We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services and associated purposes. We deal with third parties that are required to meet the privacy standards required by law in handling your personal information, and use your personal information only for the purposes that we give it to them.
Affiliates and Acquisitions
We may share some or all of your personal information with our parent company, subsidiaries, joint ventures, or other companies under a common control (Affiliates), in which case we will require our Affiliates to honour this Privacy Policy. In the event we are involved in a merger, acquisition or sale of assets we may disclose personal information collected by us to such entities that we propose to merge with or be acquired by, and will assume the rights and obligations regarding your personal information as described in this Privacy Policy.
Third parties with your consent and in other circumstances
We may also disclose your personal information to third parties to whom you expressly ask us to send the personal information to, or to third parties where permitted under the Privacy Act or where required in order to provide our Services to you. This also includes:
• your authorised representatives;
• government and regulatory authorities and other similar organisations, as required or authorised by law or as required as part of the Services; and
• such entities that we propose to merge with or be acquired by.
We may need to disclose your information to third parties outside of Australia and service providers located internationally in order to enable us to provide the Services, this includes service providers and contractors who are located overseas (telephone answering service, data analytics, IT services) and data processing services.
Where we use a supplier outside of Australia, we will take reasonable steps in the circumstances to ensure that such overseas recipient does not breach the Australian Privacy Principles (except where such steps are not required under the Privacy Act).
We may also aggregate and/or make anonymous your personal information including sensitive information to make it available for the purposes of generating statistical data for the conducting of research and improving the Services.
Where you leave a review of our Products, or if you tag us in any of your own material (including any social media post on your personal account) you grant us a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate and create derivative works from, distribute and display such content through the world in any media.
5. Emails & Marketing
In order to provide the Services to you, you agree to receiving emails and other marketing materials from us for the following purposes:
• notifications about activity on the Services (which are set on by default) including order updates, recommendations, and general updates;
• communication from us or our representatives in connection with the Services; and
• marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing. This includes where you have signed up to our marketing or promotional newsletters.
By default you will receive these email notifications to your email address you nominate at registration.
6. Storage & security
We use third-party cloud providers that provide hosting, data storage and other services.
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measure to protect these systems. However, we cannot guarantee the security of your personal information.
We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
7. Links
Our Services may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
8. Requesting access or correcting your Personal Information
Subject to the Privacy Act, you have a right to access and correct any personal information about you that we may hold. If you wish to request access to the personal information, we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
If we receive a request from you to access or correct personal information we will respond to you within a reasonable time after receiving your request and in the manner requested by you, if it is reasonable and practicable for us to do so. We may charge a reasonable fee for giving access to the information.
9. If we can’t collect your Personal Information
If you do not provide us with the personal information described above, some or all of the following may happen:
• we may not be able to provide the Website to you, either to the same standard or at all;
• we may not be able to provide the Products to you or handle your order effectively;
• we may not be able to provide you with information about the Website that you may want; or
• we may be unable to tailor the content of our Website to your preferences and your experience of our services may not be as enjoyable or useful.
10. Notifiable data breach
In the event that there is a data breach and we are required to comply with the notification of eligible data breaches provisions in Part IIIC of the Privacy Act or any other subsequent sections or legislation which supersede this Part IIIC, we will follow our relevant notifiable data breach procedures in compliance with the Privacy Act and relevant laws.
11. Updates
This Privacy Policy may be updated by us from time to time, and the updated Privacy Policy will apply from the date it is published on our website or otherwise communicated to you. Each time you use our Website you should revisit this Privacy Policy and familiarise yourself with any changes. Continued use of our Services (including our website) shall indicate your acceptance of any changes.
12. Enquiries, requests & complaints
Enquiries regarding this Privacy Policy or the personal information we may hold on you, should be addressed with the Privacy Officer, whose contact details are below.
If you think your personal information, held by us, may have been compromised in any way or you have any other privacy related complaints or issues, you should also raise the matter with the Privacy Officer.
We will ensure your claims are investigated and a formal response will be provided to you, within a reasonable time, considering the circumstances of your claims. If any corrective action is determined to be required, as a result of that investigation, we will take all reasonable steps to rectify the situation and advise you of such, again within a reasonable time considering the circumstances.
If we do not resolve your enquiry, concern or complaint to your satisfaction or you require further information in relation to any privacy matters, please contact the Office of the Australian Information Commission, whose contact details are below.
Office of the Australian Information Commission
| Telephone | 1300 363 992 |
| enquiries@oaic.gov.au | |
| Office | Level 3, 175 Pitt Street, Sydney NSW 2000 |
| Address | GPO Box 5218, Sydney NSW 2001 |
| Postal Address | 1300 363 992 |
| Website | www.oaic.gov.au |
Contacting us
| Entity | Artist Guitars Pty Ltd ABN 59 160 522 574 |
| Contact | Please contact us by submitting a contact us form on the Website. |
COOKIES POLICY
This cookie policy (Cookie Policy) sets out how Artist Guitars Pty Ltd ABN 59 160 522 574 and its related bodies corporate (as defined in the Corporates Act 2001 (Cth)) (we, our, us) handles and uses cookies.
Capitalised terms used in this Cookies Policy have the same meaning as given in our Privacy Policy. Please ensure you carefully read our Privacy Policy in addition to this Cookies Policy.
What is a cookie
We use cookies and URL information to gather information regarding the date and time of your visit and the information for which you searched and which you viewed on the Website. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a web site. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Website. Persistent Cookies can be removed by following Internet browser help file directions. Cookies may enable automatic logins when you visit in the future and may enable content customisation.
Some cookies are necessary to allow you to browse our Website, use its features, and access secure areas. The use of these cookies is essential for our Website to work.
We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:
• User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of our Website.
• Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
• Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
• User interface customisation persistent cookies are used to store a user’s preference regarding a service across web pages.
We use many tools to help us improve our Website. To this end, we use reporting and analytics cookies to collect information about how you use our Website and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:
• First party analytics cookies - we use these cookies to estimate the number of unique visitors, to improve our Website and to detect the most searched for words in search engines that lead to our Website. We use these cookies to learn how our Website is performing and make relevant improvements to improve your browsing experience.
• Third party analytics cookies - we also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our Website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with our Website. For more information on Google Analytics, visit Google’s information page. For instructions on how opt out of Google Analytics, see below.
Advertising cookies are used on our Website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our Website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our Website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising here.
Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our Website to improve the experience of browsing and interacting with our Website. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.
We also use third party vendor re-marketing tracking cookies, including:
• the Google Adwords tracking cookie;
• the Facebook Pixel; and
• SmartrMail tracking cookie.
You can opt out of Google's use of cookies or device identifiers by visiting Google's Ads Settings. Alternatively, you may visit the Network Advertising Initiative opt-out page or control the use of device identifiers by using your device’s settings.
Third parties, including Google may use cookies, web beacons, and other storage technologies to collect or receive information from the Service and elsewhere on the internet and use that information to provide measurement services and target ads. You can opt out of the collection and use of information for ad targeting using aboutads.info/choices
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
To opt out of these communications please visit the Network Advertising Initiative opt out page.
How long will cookies remain on my computer or mobile device?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
How do I control cookies?
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
