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Joyo RDB2 Pedal Board/Rack for Guitar Effects Pedals
- FREE SHIPPING
- In Stock
- Material: powder-coated aluminium alloy frame
- Size: 56 x 31.6 x 5cm
- Hollowed-out design for cable routing
- Power supply held underneath by elastic band; fits supply up to 17 x 10 x 6cm
- Velcro tape included; fits the RD1 pedal flight case
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Joyo RDB2 Pedal Board/Rack for Guitar Effects Pedals
RDB2 pedal board has a very special hollow design, which enables the convenient arrangement of wires. It' has a unique way of fixing a power supply by using an additional elastic band and suits any size power supply up to 17 x 10 x 6cm. No need to punch holes in the board.
- Hollowed-out design
- Smart, hidden hooks for fixing power supply (power supply not included)
- Elastic binding band & Velcro Tape included
Designed to fit the RD1 pedal flight case. Check out the listing for the RD1 + RDB2 Pack a board/case combo.
The Tech Features
Model: RDB2
Material: Powder-coated aluminium alloy
Size: 56 x 31.6 x 5cm
Power Supply Storage Compartment: 17 x 10 x 6cm
Compatible Power Supplies: Joyo JP01, Joyo JP02, Joyo JP04, Joyo JP05 (and many more like T-Rex and the Huge Voodoo labs Supplies)
Weight: 2.68Kg
Colour: Black
Optional Case: Joyo RD1
(11533)
We use Courier services to ship our goods to you as fast as possible. Once the package leaves our warehouse the time to your door depends on your location, and any reported delays in your area.
We ship all orders for free. All deliveries are insured so if an item arrives damaged we'll happily refund or replace it for you. Check our warranty page for more information.
Purchases with Artist Guitars come with a 3-year Warranty. Warranty is only valid to the original purchaser and in the original country of purchase. Please take note of your order number to help us verify your purchase in the event of a warranty claim.
If the issue can be fixed by replacing a part, we will send it to you free of charge. Spare parts are shipped from our office in Sydney, Australia. If more extensive work is required our Customer Happiness department will arrange a free return slip or courier collection to get your item returned for further assessment.
Also included in your warranty is our industry leading 100 Days Change of Mind Policy
If you're not completely satisfied with the quality of any of our products, we'll be happy to arrange a free return of your product for an exchange or full refund, including any shipping charges. This also covers instances where you may have bought the wrong size or if you simply change your mind.
If you do require a return, just Open a Support Ticket and we'll either send you a reply paid label for Australia Post or arrange for a collection by courier. This will depend on your location and the product you purchased. If you have any trouble you can contact us.
Customer Reviews
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Ross StaggVerified Buyer
Still Heavy
The wording on the ad says that this board rack is made of aluminum alloy. It should be light! I ordered it because my original Joyo Rack was too heavy. I don't think what you sent me IS aluminum ally because it weighs more than original. Also a speaker magnet readily picks it up, very strange. Could the rack you sent me be old stock that is in fact made out of steel?
Store OwnerI can assure you that what we have advertised on our listing is what was sent to you. We are sorry to hear that you are having troubles with the item. Please feel free to reach out to us by email or by calling so we can assist you with the free return. We do have 100-days free returns customer satisfaction guarantee.11 April 2024 -
DavidVerified Buyer
Good gear
Solid well built will definitely last
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!17 November 2023 -
DavidVerified Buyer
Fantastic service good gear
I purchased a pedal board which australia post lost artist guitars promptly reissued one which arrived in very short time both the board and the service I received was fantastic great job guys well done
Store OwnerThank you so much for your review. We truly appreciate it.2 November 2023 -
SahmVerified Buyer
Joyo RDB2 Pedalboard
It’s a cracker, replaced a smaller pedal train board with this because I needed something a little bigger, no difference in quality, Velcro is good and the power supply fastening strap works a treat. Thanks people
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!10 August 2023 -
Colin GaulVerified Buyer
Well designed and built
A good deal of thought has gone into the design and construction of these pedal boards. The underside power supply compartment and slats make this a very versitile piece of equipment. They are solid as a rock and come with plenty of velcro to nail things down. Very satisfied customer.
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!18 July 2023
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DennisVerified Buyer
Joyo RDB2 pedalboard
Great value for money product - plenty of velcro as well which was nice. Perfect size for my current needs.
Store OwnerThank you for your comment. We are always here if you have any questions.30 June 2023 -
AlexVerified Buyer
Great size for moderate number of pedals
Just bought this and currently have a setup of a tuner, overdrive, distortion, compressor, delay, reverb, and an A/B/C/D switch still with plenty of room to add more pedals (which, let's be honest, I will be doing, haha).
Store OwnerThank you for your feedback! We are always here if you have any questions.24 May 2023 -
EthanVerified Buyer
Does exactly what it needs to
Works exactly as expected, and you’d pay twice as much for the same size board from one of the big pedalboard companies
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!13 February 2023 -
EthanVerified Buyer
Does exactly what it needs to
Works exactly as expected, and you’d pay twice as much for the same size board from one of the big pedalboard companies
Store OwnerThank you for your review of the pedalboard. We truly appreciate it.13 February 2023 -
WillVerified Buyer
Easy to setup
Great to get out of the box and super easy to setup. It has a solid build and doesn't feel like anything will break, while also being easy to travel with.
Store OwnerThank you so much for taking the time to share this feedback. We really appreciate the support!4 July 2022 -
PabloVerified Buyer
So happy with my pedal board
This board is amazing, so easy to setup, perfect size, including everything that is required, and so good value for money. I coupled it with the Joyo JP02 Power Supply and they are the perfect couple together!
Store OwnerWe are so happy to hear that the pedal board works perfectly for you. Thank you so much for the kind words and the review.1 July 2022 -
Keith HunterVerified Buyer
Good product
Solidly made and will take a fair bit of punishment. Comes with a good supply of Velcro, and a heavy duty rubber band to hold the power supply underneath the rack. Comfortably takes least 10 standard size pedals. I'm happy.
Store OwnerWe are glad to hear that you are happy with our product. Thank you for sharing this feedback with us and for the support!12 April 2022 -
Ben JohnsVerified Buyer
Joyo Pedal Board
This is a great buy and half the cost of some of the competitor's. Artist Guitar's are always raising the bar.
Store OwnerThanks for the feedback and all your support. Cheers11 August 2021 -
AnonymousVerified Buyer
Solid Product
These are good boards that do the job. They come with 2 rolls of velco strips for sticking to the board and to your pedals, they're pretty sticky so take care when using them. There's also a stretchy band with fasteners designed to hold your power supply in the compartment underneath and there are two holes at the back for access. This can be a bit of a problem if your power supply does not have its power connection at the back like many do, however many newer isolated supplies are thin enough to manage getting your leads through the holes if you need to for pedals at the top as well as getting the power supply lead in. That for me is the only issue with the board design, otherwise I have no complaints, and I have two of these boards now, one for bass and one for guitar and I'm quite happy with them and recommend them for general use.
Store OwnerThank you so much for the feedback and the review. Please don't hesitate to reach out if there is anything we can assist you with. Cheers.30 April 2021 -
AaronVerified Buyer
Solid Unit
Good solid design and plenty of room, even for my bigger pedals. Fits 9 pedals including a full size Big Muff and a double pedal Boss. The power supply sling fits my 1spot 7 easily, although I had to add a spacer to get the cable hole to line up.
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate your support!22 April 2021 -
Adam DembVerified Buyer
Joyo pedal board
The best pedal board I have every gotten. This pedal board is not only super sturdy and strong but also comes with a ton of Velcro. I love it and it has been nothing but the best pedal I have every seen. Thank you so much artist guitar
Store OwnerThank you very much for the awesome review! If you have any questions or need any help, just let us know.22 February 2021 -
Preston StahlutVerified Buyer
Joyo RDB2 Pedal Board
Sturdy and straightforward Aluminium alloy frame. There is a place underneath for the power supply (I use Joyo JP04). A substantial elastic band secures the power supply in it's under board cubby hole. Plenty of velcro to secure pedals in place.
Store OwnerThanks for the product review and we are happy you are enjoying your RDB2 Pedal Board. Don't hesitate to contact us if you have any questions or concerns.18 February 2021 -
henry stancelewskiVerified Buyer
Joyo rdb2 pedal board
Love this pedal board, strong and sturdy construction and i was able to get 12 pedals on it.
16 January 2021 -
AnonymousVerified Buyer
Perfect solution for all that pedal goodness clutt
Simple design but effective and works well for the price, perfect for cleaning up the clutter of pedals into one unit that makes setup quick and easy.
3 December 2020 -
AndyVerified Buyer
5 stars
Awesome value for money and well made. Fast delivery and hassle free.
17 July 2020 -
AnonymousVerified Buyer
Great quality and ripper price
I bought this pedal board in 2018 after looking at other brands (pedal train $200-$300 for same size). Comes with heaps of velcro tape, probably more than you'll ever need. I also purchased the JOYO JP04 power supply and RD1 pedal flight case. $327 total..(in 2018) What a bargain. Every bit as good as the Botique brands, but Sooo much cheaper. Artist Guitars have the best online service and backup as well. I have bought many items from them. Highly reccomended
4 July 2020 -
Meta SindosVerified Buyer
Joyo RDB2 Pedal Board
Solidly built pedal rack and supplied with Velcro tape
21 June 2020 -
DmitryVerified Buyer
Great value pedal board
This is my first pedal board and while it turned out to be a bit larger than I expected/needed I am really enjoying it. What sold me is the AC/DC adaptor compartment underneath the board meaning it won't be taking any space next to your pedal.
28 May 2020 -
sean dwyerVerified Buyer
Excellent pedalboard
Very happy with this unit. You get ample velcro mat and teeth rolls and the clever power supply retention strap works perfectly. Will be getting one for my bass setup too! This board will fit about 2x5 normal-sized pedals which is pretty good going for an average sized board.
15 May 2020 -
AnonymousVerified Buyer
Joyo RDB2
Well made, and feels pretty strong. All 8 of my pedals, plus a Wah and Volume fit perfectly, and the price, you cant go wrong.
13 May 2020 -
Rick MoffatVerified Buyer
Pedal Board
Although I have had this board for a week or so, today I thought I should set it up. First the negative point as I see it. The power supply mount could be better, I can easily fix this but hey it works. Have mounted some of my pedals, if I mount any more remains uncertain. This is what I need (really don't need anything but hey alls good). I usually play through two amps, have my guitar into a tuner than into an ABY box, A to one amp B to another or both at the same time. one side in a wah, then a marshal blues breaker, to a blues drive, to a rock n' roll drive than amp. Side 2 goes to blues drive to a Trio to amp. Everything fits nice and snug with the supplied velcro, allowing easy moving them if necessary.
11 January 2020 -
SeanVerified Buyer
Joyo pedal board
Superb pedal board, just the right size to fit all my pedals (although I keep buying more and more!) Highly recommend this for both home jamming and live gigging, I'm using it for both.
28 November 2019 -
Mark TibblesVerified Buyer
Pedal board
Great pedal board. No probs. Well made 5 stars
25 October 2019 -
Roger rhynsburgerVerified Buyer
Pedalboard success
My pedals needed a board... it looked like a job for the Joyo RDB2. I also wanted to accommodate a Joyo power supply underneath so that everything (but the guitar and the amp) could be easily moved. Success - while the board strangely features no bells or whistles - it serves the desired function admirably. Supplied with the board was an elastic support (admirably nesting the power supply into it’s designated location) and enough Velcro to restrain a small to medium sized house pet - or as many pedals as will fit along the rails.
9 October 2019 -
TimVerified Buyer
Great Mid Size Board
This board is sturdy, well constructed and has all the features of some much more expensive similar type products. Had an issue fitting a larger power supply in the designated power supply spot under the board but managed to work it out and it’s working perfectly. It’s a a great mid size board that can fit multiple boss/ EHX type pedals and still have room for some slightly larger pedals. Has held up perfectly after much stomping, very happy with this product for the price it’s awesome.
15 February 2019 -
Gary WalterVerified Buyer
Joyo Pedal Board
Very happy with this board. It’s large enough to fit a good amount of pedals and compared to similar products it can’t be beaten price wise.
26 December 2018 -
AnonymousVerified Buyer
Great Value Mid Sized Pedal Board
I bought this with the Joyo RD-1 case (see review) and couldn’t be more pleased. Finally, a sturdy, well made pedal board that doesn’t break the bank. It comes with velcro but I used 3m Dual Lock on it and the velcro for something else. I’ve just finished setting up my board with 13 pedals (3 minis, 3 larger, 7 standard). It’s a tight fit but you could fit 14 MXR sized pedals on this board probably. I also appreciate the space and arms underneath to hold a power supply with the included strap. I could fit a Strymon Zuma in the space perfectly between the snug arms such that the hole on the back of the board lined up 100% with the Zuma’s power socket. It’s almost like they designed this board for the Zuma! The feet are also solid and high enough to allow that extra space at the back of the slanted board underneath for cables etc. I checked out PedalTrain equivalents at the time and these combined with the RD-1 hard travel case were about 1/4 the price (note Pedaltrain hard cases are usually separate to soft case Pedaltrain). I haven’t been able to fault this board at all yet or Artist’s service.
17 October 2018 -
Keith CarterVerified Buyer
Joyo RDB2 Pedal Board
I wanted to have a larger variety of pedals than my current board allows so I was in the market for a larger, double row board. Boy they are expensive. Then I came across the Joyo RDB2 from Artist guitars at a real keen price so I purchased it hoping that it would be OK. It was posted very quickly and received in good condition. Wow, this is an impressive piece of kit, real sturdy alloy construction and a facility to attach your power supply unit underneath. Plenty of velcro tape supplied to attach all your pedals so all you need is to work on pedal layout. Very impressed and would highly recommend this unit. Keith
13 September 2018 -
KeironVerified Buyer
Outstanding quality, value, and after-sales servic
Up and coming quality Chinese brand Joyo's RDB2 pedalboard is a Pedaltrain 2 (original) clone for a fraction of the big brand name price without sacrificing quality, features or aesthetic finish. It's just a practical, fully featured mid sized pedalboard, perfect for home or gigging. I like the fact that you can buy it without any case, although the Joyo hard case combo is simply stunning value too. It comes enclosed in bubblewrap with an elastic power supply retaining strap and two rolls of 5cm wide hook and loop (1 of ea) adhesive backed velcro inside Joyo's protective cardboard shipping box. Praise must go to Artist Guitars too for their RMA return handling. Upon receipt I discovered a cosmetic repair issue with the board I had received. I immediately contacted Artist Guitars. The ethos of any company, but particularly an online store can always be gauged by how they handle it and the customer when a problem occurs. In this instance, the entire RMA returns and replacement process couldn't have gone more smoothly or been facilitated any better. Two thumbs up for Artist Guitars and my new Joyo RDB2 pedal board. I'd buy the same again, but probably with the hard case next time. Very professional staff and 100% reliable company selling quality product who stand behind their return guarantees.
20 February 2018 -
Jim BoVerified Buyer
Joyo RDB2 Pedal Board
Great Value ! Typical power source will fit easily. Made well - very sturdy. Thnx for the bargain ;)
26 October 2017 -
James FraserVerified Buyer
Solid, well designed pedal board
I was pleasantly surprised at the quality of the board when I pulled it out of it's packaging. Possibly heavier than I expected but very solidly built. I believe the board will hold up to gigging and some rough treatment. I also bought the Joyo OP04 power supply and it fits into the underside of the board compartment perfectly. The supplied velcro keeps my pedals nicely secured. Not sure why you would pay twice the price for another brand.
7 October 2017 -
Michael HallerVerified Buyer
Well constructed pedal board even has a place for
I have seen pedal boards that are nowhere near as good as the Joyo RDB2 Pedal Board selling for three times the price. I took a punt on the RDB2 and am very impressed. Quick delivery and heaps of rip stich tape. If you looking for a strong pedal board that will give you enough room for a Wah/Volume pedal and a bunch of stomp pedals this is the pedal board for you. 10/10
5 September 2017 -
GawainVerified Buyer
Pedal Board
Solid pedal board and comes with lots of Velcro, definitely would recommend!
7 April 2017 -
MatVerified Buyer
Joyo RDB2
Great product for the price the only fault I could find and it is only small is it needs to have the straps to hold the power supply included but cable ties work well.
21 March 2017 -
PatrickVerified Buyer
Great Board
Velcro is really strong. The board is great nothing wrong with it at all. 5 Stars. I would recommend this to anyone looking for a pedalboard.
16 March 2017 -
BenVerified Buyer
Great
Very sturdy, lots of velcro, fits my pedals and power supply perfectly (Carl Martin Pro-Power). Very impressed.
15 March 2017 -
JoshVerified Buyer
JOYO RDB is great.
For only $80 compared to over $200 for the regular Pedaltrain equivalent (PT-1) this board is amazing. It feels incredibly solid, and the power supply holder works very well too and allows a very easy install. Plenty of velcro included which is always welcome!
11 June 2015 -
AnonymousVerified Buyer
Great Product
Great value for money. Very similar items sell for much more. Excellent company to deal with.
11 December 2014 -
AnonymousVerified Buyer
Rob pedal board
Great product, happy with the fast service, packed well. Thanks will definitely deal with you guys again.
10 December 2014
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We may collect personal information either directly from you, or from third parties, including where:
• you register or sign up to the Website;
• you provide information directly to us through the Services or on a hardcopy form (for example if you place an order for Products in-store);
• you use the Website to enter in user content including when you purchase Products and checkout on the Website;
• you use the Website generally;
• you subscribe to any of our newsletters;
• you contact us through our Website, in person, by phone or in writing;
• you submit any of our online sign up forms;
• you deal with us generally via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
• you interact with our Website, social applications, services, content and advertising; and
• you invest in our business or enquire as to a potential purchase of our business.
We may also collect your personal information from third parties including:
• referral agencies;
• government agencies and insurers;
• third parties who produce any content, advertising, and marketing campaigns for us that you may interact with; and
• our other service providers and publicly available sources.
Where we collect your personal information from a third party, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. By providing personal information about another person to us, you represent that you are legally permitted to do so, and we will not be responsible for verifying any such authorisation.
Social media and cookies
We may also collect personal information from you when you use or access our Services or our social media pages. This may be done through use of web analytics tools, 'cookies' or other similar tracking technologies that allow us to track and analyse your Services usage. Please review our Cookies Policy for more information on how we handle and deal with cookies.
3. Use of your Personal Information
We collect and use your personal information for the following purposes:
• to operate the Website and provide services, products or information to you including to:
- assist in streaming and personalising information for you;
- enable us to process your orders for Products;
- enable us to process your personal data;
- to manage our relationship with you, including information about similar products or terms and conditions or send you an email reminder that a task you have performed on our Website remains uncompleted such an incomplete form or cart;
- enable you to communicate with us regarding your use of the Website;
- confirm your identity;
- to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing the services to you;
- communicate with you about your Account, or any transaction;
• to administer contracts including to negotiate, execute and or manage a contract with you;
• to be de-identified for the purposes of generating statistical data and improving the Website;
• for record keeping and administrative purposes, including accounting purposes;
• to administer, operate, protect, improve and optimise the website and our service offerings and customer experience;
• for advertising and marketing purposes (including for analytics);
• to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
• to enable you to take part in a competition;
• to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act 2003 (Cth)). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
• for quality, training and coaching purposes;
• to send you administrative messages, reminders, technical notices, updates, security alerts, and other information about our products and services requested by you; and
• to consider an application of employment from you.
You acknowledge and agree that we may also deal with your personal information in any other manner which is permitted by any agreement that we have in place with you, or otherwise in accordance with our other policies we have in place from time to time.
4. Disclosure of your Personal Information
We may disclose your personal information to third parties for the purposes contained in this Privacy Policy, including without limitation to:
Service Providers
We may share your personal information with service providers utilised by us in the provision of the Services to:
• develop and improve our Services;
• provide you with the Services;
• conduct quality assurance testing;
• provide support; and/or
• provide other services to us.
The service providers (and if necessary data processors) include:
• information technology service providers such as web host providers and analytical providers;
• mailing houses and such other suppliers that assist in delivering products and services;
• organisations who carry out credit, fraud and other security checks;
• payment processors;
• hosting services;
• content delivery services;
• IT support providers;
• marketing businesses engaged by us to disseminate materials to which recipients have consented; and
• specialist consultants.
We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services and associated purposes. We deal with third parties that are required to meet the privacy standards required by law in handling your personal information, and use your personal information only for the purposes that we give it to them.
Affiliates and Acquisitions
We may share some or all of your personal information with our parent company, subsidiaries, joint ventures, or other companies under a common control (Affiliates), in which case we will require our Affiliates to honour this Privacy Policy. In the event we are involved in a merger, acquisition or sale of assets we may disclose personal information collected by us to such entities that we propose to merge with or be acquired by, and will assume the rights and obligations regarding your personal information as described in this Privacy Policy.
Third parties with your consent and in other circumstances
We may also disclose your personal information to third parties to whom you expressly ask us to send the personal information to, or to third parties where permitted under the Privacy Act or where required in order to provide our Services to you. This also includes:
• your authorised representatives;
• government and regulatory authorities and other similar organisations, as required or authorised by law or as required as part of the Services; and
• such entities that we propose to merge with or be acquired by.
We may need to disclose your information to third parties outside of Australia and service providers located internationally in order to enable us to provide the Services, this includes service providers and contractors who are located overseas (telephone answering service, data analytics, IT services) and data processing services.
Where we use a supplier outside of Australia, we will take reasonable steps in the circumstances to ensure that such overseas recipient does not breach the Australian Privacy Principles (except where such steps are not required under the Privacy Act).
We may also aggregate and/or make anonymous your personal information including sensitive information to make it available for the purposes of generating statistical data for the conducting of research and improving the Services.
Where you leave a review of our Products, or if you tag us in any of your own material (including any social media post on your personal account) you grant us a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate and create derivative works from, distribute and display such content through the world in any media.
5. Emails & Marketing
In order to provide the Services to you, you agree to receiving emails and other marketing materials from us for the following purposes:
• notifications about activity on the Services (which are set on by default) including order updates, recommendations, and general updates;
• communication from us or our representatives in connection with the Services; and
• marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing. This includes where you have signed up to our marketing or promotional newsletters.
By default you will receive these email notifications to your email address you nominate at registration.
6. Storage & security
We use third-party cloud providers that provide hosting, data storage and other services.
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measure to protect these systems. However, we cannot guarantee the security of your personal information.
We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
7. Links
Our Services may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
8. Requesting access or correcting your Personal Information
Subject to the Privacy Act, you have a right to access and correct any personal information about you that we may hold. If you wish to request access to the personal information, we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
If we receive a request from you to access or correct personal information we will respond to you within a reasonable time after receiving your request and in the manner requested by you, if it is reasonable and practicable for us to do so. We may charge a reasonable fee for giving access to the information.
9. If we can’t collect your Personal Information
If you do not provide us with the personal information described above, some or all of the following may happen:
• we may not be able to provide the Website to you, either to the same standard or at all;
• we may not be able to provide the Products to you or handle your order effectively;
• we may not be able to provide you with information about the Website that you may want; or
• we may be unable to tailor the content of our Website to your preferences and your experience of our services may not be as enjoyable or useful.
10. Notifiable data breach
In the event that there is a data breach and we are required to comply with the notification of eligible data breaches provisions in Part IIIC of the Privacy Act or any other subsequent sections or legislation which supersede this Part IIIC, we will follow our relevant notifiable data breach procedures in compliance with the Privacy Act and relevant laws.
11. Updates
This Privacy Policy may be updated by us from time to time, and the updated Privacy Policy will apply from the date it is published on our website or otherwise communicated to you. Each time you use our Website you should revisit this Privacy Policy and familiarise yourself with any changes. Continued use of our Services (including our website) shall indicate your acceptance of any changes.
12. Enquiries, requests & complaints
Enquiries regarding this Privacy Policy or the personal information we may hold on you, should be addressed with the Privacy Officer, whose contact details are below.
If you think your personal information, held by us, may have been compromised in any way or you have any other privacy related complaints or issues, you should also raise the matter with the Privacy Officer.
We will ensure your claims are investigated and a formal response will be provided to you, within a reasonable time, considering the circumstances of your claims. If any corrective action is determined to be required, as a result of that investigation, we will take all reasonable steps to rectify the situation and advise you of such, again within a reasonable time considering the circumstances.
If we do not resolve your enquiry, concern or complaint to your satisfaction or you require further information in relation to any privacy matters, please contact the Office of the Australian Information Commission, whose contact details are below.
Office of the Australian Information Commission
| Telephone | 1300 363 992 |
| enquiries@oaic.gov.au | |
| Office | Level 3, 175 Pitt Street, Sydney NSW 2000 |
| Address | GPO Box 5218, Sydney NSW 2001 |
| Postal Address | 1300 363 992 |
| Website | www.oaic.gov.au |
Contacting us
| Entity | Artist Guitars Pty Ltd ABN 59 160 522 574 |
| Contact | Please contact us by submitting a contact us form on the Website. |
COOKIES POLICY
This cookie policy (Cookie Policy) sets out how Artist Guitars Pty Ltd ABN 59 160 522 574 and its related bodies corporate (as defined in the Corporates Act 2001 (Cth)) (we, our, us) handles and uses cookies.
Capitalised terms used in this Cookies Policy have the same meaning as given in our Privacy Policy. Please ensure you carefully read our Privacy Policy in addition to this Cookies Policy.
What is a cookie
We use cookies and URL information to gather information regarding the date and time of your visit and the information for which you searched and which you viewed on the Website. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a web site. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Website. Persistent Cookies can be removed by following Internet browser help file directions. Cookies may enable automatic logins when you visit in the future and may enable content customisation.
Some cookies are necessary to allow you to browse our Website, use its features, and access secure areas. The use of these cookies is essential for our Website to work.
We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:
• User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of our Website.
• Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
• Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
• User interface customisation persistent cookies are used to store a user’s preference regarding a service across web pages.
We use many tools to help us improve our Website. To this end, we use reporting and analytics cookies to collect information about how you use our Website and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:
• First party analytics cookies - we use these cookies to estimate the number of unique visitors, to improve our Website and to detect the most searched for words in search engines that lead to our Website. We use these cookies to learn how our Website is performing and make relevant improvements to improve your browsing experience.
• Third party analytics cookies - we also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our Website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with our Website. For more information on Google Analytics, visit Google’s information page. For instructions on how opt out of Google Analytics, see below.
Advertising cookies are used on our Website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our Website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our Website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising here.
Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our Website to improve the experience of browsing and interacting with our Website. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.
We also use third party vendor re-marketing tracking cookies, including:
• the Google Adwords tracking cookie;
• the Facebook Pixel; and
• SmartrMail tracking cookie.
You can opt out of Google's use of cookies or device identifiers by visiting Google's Ads Settings. Alternatively, you may visit the Network Advertising Initiative opt-out page or control the use of device identifiers by using your device’s settings.
Third parties, including Google may use cookies, web beacons, and other storage technologies to collect or receive information from the Service and elsewhere on the internet and use that information to provide measurement services and target ads. You can opt out of the collection and use of information for ad targeting using aboutads.info/choices
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
To opt out of these communications please visit the Network Advertising Initiative opt out page.
How long will cookies remain on my computer or mobile device?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
How do I control cookies?
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
