New Zealand
United Kingdom
Artist TweedTone12A 12 Watt Class A Tube Amp Combo
- FREE SHIPPING
- In Stock
- 12 watts
- Class A single-ended tube amplifier
- 12AX7 preamp tube, 6L6 power tube
- 12" Celestion speaker
- Controls: Volume, Presence
- Normal/Bright channel switch
- "NFD" switch to reduce negative feedback
Shipping Time Estimator
Payment Options
Notify me when back in stock
Artist TweedTone12A 12 Watt Class A Tube Amp Combo
The Artist TweedTone12A is a vintage-inspired, single-ended, true Class A tube amplifier. Designed with versatility in mind, this amp is an amazing all-rounder, ideal for home use, recording, and smaller stages, and is an amazing pedal platform.
Class A, “single-ended” amplification means the single output valve is conducting at all times, which makes for stunning breakup and the very natural, broad distortion that’s usually attributed to older, lower-wattage amps of decades past. This rich tube compression sounds beautiful when the amp is pushed harder, and the amp offers a range of tones from very simple controls.
The easy Volume and Presence control allows you to dial in your desired treble and upper mid frequencies, along with a touch of hair from the preamp. The TweedTone12A also has a Normal/Bright channel switch, which boosts your upper frequencies and helps to brighten darker humbuckers to cut through any mix. We have also included an “NFD” switch, which can be engaged to change the harmonic focus of the amp, and provides bell-like, chimey tube breakup at lower volume levels by actually limiting negative feedback rather than adding gain. This makes the amplifier very responsive to your pick attack and guitar volume control, and allows you to go from a vibrant clean tone to soaring leads by simply rolling up your guitar volume, without using fizzy gain controls or a hissy distortion channel. This is how the tube amps of the 50s and 60s were used, and the TweedTone12A encapsulates this “play-by-feel” approach perfectly!
Don’t be fooled by the vintage looks and simple controls however, the TweedTone12A also features a premium 12” Celestion 70/80 speaker, which is a great all-rounder. This larger speaker and our redesigned feedback defeat, larger transformer, and increased headroom over the 5 Watt TweedToneV make this an awesome pedal platform at any volume also!
This is the ideal amp for smaller venues and recording, but easily achieves awesome tones with surprising versatility at home-use volume levels also. For larger performances or use with a louder band, we recommend our 20 Watt TweedTone20R instead.
(17869)
The Tech Features
Model: TweedTone12A
Brand: Artist
Output Power: 12W(RMS)
Speaker: 1 x 12 inch, Celestion 70/80 Speaker
Speaker OHM: 8 ohm
Tubes:
1 x 6L6 Power Tube
1 x 12AX7 Preamp Tube
Control Panel:
- INPUT – To plug your guitar in
- NFD/NORMAL SWITCH – Switch between the Normal or Negative Feedback Defeat channels
- BRIGHT/NORMAL SWITCH – Switch between the Normal and Bright channels
- PRESENCE CONTROL – Adjusts the tone, boosts upper-mid and top end frequencies
- VOLUME CONTROL – Sets the amp volume, as you turn the amp higher it will start to drive into distortion levels
- POWER INDICATOR LIGHT – This lights up red when the amp is switched on
- POWER SWITCH - This switch powers the amplifier "on" or "off".
Dimensions: 470 x 410 x 235mm / 181⁄2” X 161⁄8” X 91⁄4”
Weight: 14kg / 30lb and 13.9oz
Power Consumption: 120W
Power Plug: (See our blog post for more details)
- AU & NZ: 240V with AU/NZ Plug
- UK: 230V with a UK plug (with a 13a fuse in the plug)
- USA: 120V with a USA 3 pin plug
We use Courier services to ship our goods to you as fast as possible. Once the package leaves our warehouse the time to your door depends on your location, and any reported delays in your area.
We ship all orders for free. All deliveries are insured so if an item arrives damaged we'll happily refund or replace it for you. Check our warranty page for more information.
Purchases with Artist Guitars come with a 3-year Warranty. Warranty is only valid to the original purchaser and in the original country of purchase. Please take note of your order number to help us verify your purchase in the event of a warranty claim.
If the issue can be fixed by replacing a part, we will send it to you free of charge. Spare parts are shipped from our office in Sydney, Australia. If more extensive work is required our Customer Happiness department will arrange a free return slip or courier collection to get your item returned for further assessment.
Also included in your warranty is our industry leading 100 Days Change of Mind Policy
If you're not completely satisfied with the quality of any of our products, we'll be happy to arrange a free return of your product for an exchange or full refund, including any shipping charges. This also covers instances where you may have bought the wrong size or if you simply change your mind.
If you do require a return, just Open a Support Ticket and we'll either send you a reply paid label for Australia Post or arrange for a collection by courier. This will depend on your location and the product you purchased. If you have any trouble you can contact us.
Customer Reviews
-
AndrewVerified Buyer
Nice amp, like the 5W only louder!
Great tone and value. A very nice guitar amp. The 12" speaker adds some extra oomph over the 8" in the 5W.
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!16 June 2026 -
JeffVerified Buyer
What a beast !
I have a 30 watt modelling amp that I feel is really good but have always been interested in the valve/tube amp world, the cost has always put me off until I came across this unit, designed by an Australian amp technician I believe, it's so good I'll never need to spend more as it wouldn't be any better, I was concerned that 12 watts wouldn't cut it but boy this thing can get loud, it's utterly glorious fully cranked if you're brave enough, I really couldn't ask for a better way into this type of amplifier.
Store OwnerThanks for your review! Please feel free to reach out to us if you have any questions.13 April 2026 -
DaleVerified Buyer
Tweedtone 12A
Great amp! Bigger & heavier than I expected (good) & has very workable tonal options. It's basically a B Jr with less valves so it'll be cheaper to maintain. Glad I managed to grab one of the last ones as I'm not sure if they'll restock or update.
Store OwnerAwesome! Thank you for the great feedback!15 November 2025 -
Colin VanceVerified Buyer
12a Valve Amp Review
I don't know how long Artist Guitars can keep up this level of quality and value for money but right now they are my "Go To" brand for Anything Guitars!! The 12a is an AWESOME guitar amp for home playing and small gigs. Don't let the stated output fool you- this thing is LOUD and CLEAR! It's nice to turn an amp around and see that the Entire internal space is Filled with a great quality Speaker- the Celestion 12/80. Build quality seems totally solid and I have not found one area that appears budget or imperfect. This is a TRUE high quality classic style valve amp at a killer price and deserves to b a Modern Classic. Get Em While Their Hot- Their Lovely!
Store OwnerThanks for your review! We are always here if you have any questions.6 November 2025 -
Peter O'BrienVerified Buyer
Artist TweedTone 12A amp
Fantastic little amp and ridiculous value for money. Great clean and crunchy tones. I use mine with a blues driver which is an excellent combo. Also can't speak highly enough of Artist's customer service. Excellent communication and fast delivery.
Store OwnerThanks so much for sharing your feedback and review. We look forward to your next purchase.10 September 2025
-
Adam DavisVerified Buyer
Punches Well Above its Price Tag
I purchased the 15w Combo Amp and am very happy with the product. Firstly, it looks a bit dinky in the pictures, but looks way classier in person...the tweed really pops, and this surprised me because I wasn't a fan of its appearnace, but was definitely pleasantly surprised. But the sound is up there with amps by the big "F" that cost two or three times as much. A very loud 15w, you could easily play live with this and it is potentially too loud for bedroon use. I have to wear hearing protection to play it loud enough to fire up the tubes. But it has a lovely drive, the Celestian 12" speaker is nicely voiced and the switches are really useful. A very good amp for the price, it's just a shame more people don't know about this product. Would love to hear the 20w Combo, but definitely way too loud for my needs. For the price, you will not be dsiappointed.
Store OwnerThanks for your review! This really helps us improve the quality of our products and services.18 July 2025 -
Professor Jason hillVerified Buyer
Teedtone 12A valve Amp
Awesome amp 12A valve tweed amp excellent fender sound clone of the fender if not its bloody close you can achieve any sound with this has good break up and cleans up nicely when roll back guitar volume priced $449 Artist you have done a fantastic job this is the second major product I have brought super fast delivery only 3 days for my amp that's incredible
Store OwnerThanks for your review! Please feel free to reach out to us if you have any questions.15 March 2025 -
Dallas McDermottVerified Buyer
Big sound
Hi, I purchased an Artist Tweedtone 12A valve amp about three weeks ago and I love it. Warm clean tones and then overdrives in response to guitar volume knob. It'd be how hard the pickups are driven I suppose. I can control my sound from the guitar. And plenty loud. And I mean LOUD Yep a great buy
Store OwnerWe're thrilled to hear that you had a positive experience with our service. Thank you for taking the time to leave us a review.12 August 2024 -
SeanVerified Buyer
Warm lush sound
This amp is Loud! Fortunately, the clean sounds are warm/shimmery and the amp is super responsive to touch, as well as to the tone and volume controls on the guitar, providing a rich sonic palette. The natural tube saturation varies according to guitar. Have only tested on humbuckers so far- single and double humbucking pickup guild guitars. Can get great overdriven sounds from working the guitar volume and amp volume to achieve volumes appropriate for home use. I received my order in less than a day (in regional NSW), which I was not expecting. Pleasant surprise. Great customer service in regards to answering questions about the product. Overall the simplicity, versatility and responsiveness make this amp a winner.
Store OwnerThanks for your review! Please feel free to reach out to us if you have any questions.24 May 2024 -
PeterVerified Buyer
Almost perfect
Great tone but needs an effects loop
Store OwnerWe appreciate the time you have taken to write a review. Thank you.17 May 2024 -
Wayne CristaudoVerified Buyer
Beautiful cleans & great pedal platform
I had purchased the 5 watt Artist tweed amp & it was terrific, but after the valve went - twice - and Artist replaced the first amp & we’re going to replace the second, I expressed interest in the 12A. Artist were fantastic and allowed me to just pay the difference. The 5 watt was great for what I wanted - studio work- but the valve problem is a problem. Hopefully that will not happen with the 12 A. In any case I have a bunch of very good amps, but this is a beautiful amp, and the price is insanely good for the quality. For a straight clean sound at room volume - it can get very loud - it is just wonderful. It is probably my favourite clean sounding amp - it really brings out the natural guitar tones - and it takes pedals beautifully.
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!10 May 2024 -
John sheppardVerified Buyer
Artist 12A 12 watt tube Amp
Great little amp. Well pleased
Store OwnerThank you so much for your review. We really appreciate it.25 April 2024 -
MonteVerified Buyer
A very pleasant surprise
The only thing cheap about this amp is its price. I’ve had the amp for a few weeks now so the speaker cone has loosened up nicely. It really is an excellent amp (as is evident by all the positive reviews). It has a beautiful rich tone and I like its simplicity. There are enough tonal options on board to accommodate most requirements and it has plenty of headroom for someone like me who plays at home. I have the volume set at about ten o’clock which seems to be the sweet spot for my environment. It accepts pedals with relish but really, just add a touch of reverb and you’re off to sonic heaven. I have two other ( more expensive) tube amps but the Tweedtone 12A has quickly become the one to play through. Thanks for a great product.
Store OwnerWe appreciate the time you have taken to write a review. Thank you.2 April 2024 -
Bruce MillarVerified Buyer
Great value valve amp
I chose the Tweedtone 12A after a fair bit of research because it fit the bill for my requirements. Class A valve, small and mobile, vintage style, Australian design, fantastic price with free shipping and for 12 watts it’s bloody loud. This thing has great tone, at low or high levels. It would easily keep up with a drummer live in a smaller venue. I’m going off playing my 50’s rerelease Tele and a Fender Jazzmaster through it. Great value for a valve amp at $460.
Store OwnerThank you so much for your review. We really appreciate it.26 March 2024 -
Greg SmithVerified Buyer
Power Overwhelming!
Wow. You shouldn't be able to get this quality and tone at this price, but Artist have got a winner here. A beautiful amp with a great sweet spot...grab one and you will not be disappointed. Now I need to work out what to do in terms of a cover...anyone got any ideas?
Store OwnerThanks for your review! Please do not hesitate to reach out to us if you have any questions.18 December 2023 -
Rowan SimpsonVerified Buyer
Beautiful little amp
The artist TweedTone 12A is a great little amp. Plenty of volume and very expressive and responsive to your touch.
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!16 November 2023 -
Nathan WrightVerified Buyer
Once again, you won't believe the quality of this
I really don't know where to begin with this amp. Let's start with the sound; its immaculate! To get a true class A vintage tube amp tone at this price point is ridiculous. This amp particularly shines with the ability to use the NFD/Bright combination with a strat style guitar, as it really highlights the quack and chime of the instrument. The amp is also great for lower volume playing with the NFD channel. It's also worked really well with my Artist Walnut 58, a blues driver pedal and a bit of delay, so the amp is an incredible pedal platform too. On top of that, the whole thing is covered in high quality tweed. It looks fantastic. Lastly, this came to my home from interstate in 2 days. The support and communication from Artist was also top notch. Just buy the amp. It's a winner!
Store OwnerWe are glad to hear that you are happy with our product. Thank you for sharing this feedback with us and for the support!2 November 2023 -
Matthew WaltherVerified Buyer
Artist Amplifier.
This Tweedtone Amplifier is solid and sounds strong. Amazing value for the price, however tone was my first priority on this purchase. The Celestion driver along with the electronic design makes this amplifier as good as any (if not better than) with a 12' driver. Lightweight powerful and compact. Fantastic. 5 stars.
Store OwnerThank you so much for 5 star review. We really appreciate the support!11 September 2023 -
MikeVerified Buyer
Great sounding LOUD 12 watt amp
This is a very good amp. Played a set with it a week ago, a small club, the amp had plenty of volume for that venue. I didn't go above 10 o'clock on the volume knob. Settings I used: Bright / Normal switch set to Bright, NFD/Normal switch set to Normal, Presence around 11 o'clock, volume 10 o'clock. It took pedals well. The only suggestion I would make is if you want to get fancy adjusting the tone (it doesn't have bass and treble controls) is to whack an EQ pedal in front of it - I haven't tried that though, haven't felt the need so far. A very good clean sound at the volumes I used it. Recommended!
Store OwnerThank you so much for your review. We truly appreciate it.1 August 2023
Pay in 4 interest-free payments
Available for purchases of $30 to $2,000. No sign-up fees or late fees.
-
1.Choose PayPal at checkout to pay later with Pay in 4.
-
2.Complete your purchase with an initial 25% payment.
-
3.Remaining payments are taken automatically. It’s easy!
Shop Now. Pay Later.
Always interest-free.
Add your favourites to cart
Select Afterpay at checkout
Log into or create your Afterpay account, with instant approval decision
Your purchase will be split into 4 payments, payable every 2 weeks
All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of country offering Afterpay
Late fees and additional eligibility criteria apply. The first payment may be due at the time of purchase
For complete terms visit afterpay.com/terms
Terms & Conditions
This website artistguitars.com.au and all content, trade marks and its related services, products, websites, tools and applications (Website) is owned and operated by Artist Guitars Pty Ltd ABN 59 160 522 574 (our, us, we, Artist Guitars). By accessing and using our Website you agree to comply with the following terms and conditions (Terms and Conditions). We may update our Terms and Conditions from time to time without notice to you. Each time you use our Website you should revisit these Terms and Conditions and your continued use of the Website constitutes your acceptance of them.
1. Using our website
We provide our Website to facilitate the supply of our products, to help us connect with you and to provide general information and relevant content that you may be interested in. You must not use the Website for any purpose other than its intended purpose, and you must not harm our Website in any way. When using the Website you must not act fraudulently, or provide us with false, inaccurate, infringing or misleading information. Parts of our Website may allow you to comment or submit your content, and in doing so you must not post anything that is inflammatory, racist, abusive, harassing, obscene, sexually explicit or that violates any Australian law or the rights of any person.
Where you use our Website to browse our products, and/or place an order our Ecommerce Terms and Conditions will apply to you.
Content on our Website is provided solely for your reference purposes. We include information for your convenience as a general summary of matters current at the time of posting that may interest you. The contents do not constitute medical and/or financial and/or legal professional advice and are not intended to be a substitute for medical and/or professional advice and should not be relied upon as such. We make no warranties that the information published by us is correct. You should seek professional advice in relation to any matters that you have.
The information you provide us and your use of the Website must not:
• create liability for us;
• infringe any third party’s privacy rights;
• infringe any third party's copyright, patent, trademark, trade secret, intellectual property or other proprietary rights or rights of publicity or privacy;
• violate any applicable laws (including those governing privacy, consumer protection, unfair competition, criminal law, racism or antidiscrimination or trade practices law); or
• be defamatory, trade libellous, unlawfully discriminatory, threatening or harassing.
If you provide us with any feedback, ideas, modifications, suggestions, improvements or other content you agree that we may, at any time, without restrictions exploit, copy, republish, edit, or otherwise use such content on any medium worldwide (including on the internet). We will not be required to pay you any compensation for such content (regardless of our use). We have no obligation to review any content or otherwise remove any content that may be unlawful, offensive, threatening, defamatory or obscene.
Any reviews submitted to us will be our property on and from its creation and we will be able to deal with it unrestricted. Without limiting this right, we may remove any review, and use any review on our Website or on any medium online worldwide (including social platforms) at our discretion (regardless of the content). To the extent necessary you must assign all rights, title and interest in such reviews as required by this clause.
Your use of this Website is by personal, non-exclusive licence granted by us strictly in accordance with these Terms and Conditions. This Website is only available to, and may only be used by, persons who can form legally binding contracts under applicable laws. If you do not qualify, you must not use the Website.
2. Intellectual property
We remain the owner of the Website and all intellectual property rights associated with the Website (including without limitation trade marks, logos, names, designs, content, videos, logos, images and source code) and any improvements or modifications to such intellectual property. We ask that you do not copy, reproduce or modify any of our Website for any purpose except where we give you our prior written consent or sharing is otherwise permitted (as noted below).
When you provide us with information you agree to allow us to distribute or use that information as we consider necessary and in accordance with our Privacy Policy accessible on the Website.
We are not responsible for any loss that may occur from you submitting your information to us.
3. Your account
We may require you to set up an account with a username and password to gain access to parts of the Website. If we do, you will be responsible for keeping the combination of these details confidential and any actions that occur through your account (whether directly or indirectly) you are responsible for.
If we permit you to connect to the Website using a third-party service (e.g. Facebook or Google+), you grant us permission to access, store, and use the information from that service as permitted by that service.
4. Access and termination
We reserve the right, at any time and without prior notice, to remove or disable your access to the Website or any part of it, including your Account, for any reason and you agree that we are not liable for any loss suffered by you or any third party as a result of the removal or disablement of the Website.
These Terms and Conditions will continue to apply until terminated or superseded by us. You can terminate your agreement with us by discontinuing your use of the Website at any time. You do not need to inform us if you choose to discontinue use of the Website.
5. Sharing
We may make content available for you to share on the Website. Where such content is made available, you must ensure that such sharing is properly credited to us including a link back to us, and comply with any other instructions we may specify. Your licence to share such content is by revocable and limited right. Where you share our content, you do so at your own risk. We will not be liable in any respects for any content that you share.
6. Links
Our Website may contain links to or from other third-party websites which we have no control over. We are not responsible for the content or use of these other websites (including any virus, or disturbing or harmful content) and you access them at your own risk.
You acknowledge and agree that by utilising any third-party services through our Website (such as PayPal or any other payment provider) you are bound by the terms and conditions of that third party.
You acknowledge and agree that you are solely responsible for ensuring that you have read and understood any applicable third-party (such as PayPal) terms and conditions when using the Website. We will not be liable for any loss or damage suffered by you in connection with such third party terms, regardless of whether we bring these to your attention or not. You are solely responsible for obtaining a copy of and reviewing such third party terms. We are not party to any transaction between you and a third party. For example, if you incur a debt to a third party payment provider in connection with a purchase through the Website, you are solely liable for that debt and you acknowledge that we are unrelated to, and have no control over that third party payment provider.
In the event we provide linking services with third parties, you authorise us to undertake to provide details as necessary to that third party.
7. Liability and indemnity
Although our content has been drafted with due care and diligence, our Website and our content is provided “as is” and we make no representations and give no warranties or guarantees as to the suitability, accuracy or quality of the Website. We do not guarantee that the Website will be free from errors or defects, or that the Website will be accessible at all times.
Your use of the Website is at your own risk and to the extent permitted by law, we exclude all liability of any kind, however arising, including any lost profit, lost opportunity, lost revenue, lost data, losses resulting from security failure, or any indirect or consequential loss resulting from your use of the Website. Our total liability is limited to $1, however where we cannot limit our liability to $1 by law then our liability will be limited to the cost of re-supply of the relevant services (being the provision of the Website to you), or refunding the amount paid by you to us in connection with the services (if any).
You agree to indemnify and release us and our related entities from and against all losses (as before mentioned) which we may incur in respect of any negligence, misuse of the Website, other act or omission, or any breach of these Terms and Conditions by you.
8. Security & access
You are solely responsible for any information that you transmit to us. Whilst we use reasonable endeavours to maintain the security of the Website to Australian standards, we do not guarantee the security of the Website, our records, or any information you submit to us. We disclaim all liability for any computer virus or technological problems or other loss that you may suffer as a result of the browsing or downloading of any files from our Website, or from any data breach, compromise or misuse of your data that is provided to us in connection with the Website.
In order to use the Website, you need to connect to the internet and you are solely responsible for your connection and all fees associated with such connection/access.
9. Privacy
By using this Website you acknowledge and agree that internet transmissions are never completely private or secure and understand that any message or information you send to the Website may be read or intercepted by others. You authorise us to use, store or otherwise process any information including personal information which relates to and/or identifies you, to the extent reasonably necessary for the provision of any goods and services requested by you, and for any other purposes we consider reasonable. Such use will be compliant with the terms of our Privacy Policy (accessible on the Website).
10. Groups
Where we use social media pages or groups run by us, such pages will only be used to advertise our products and services and to facilitate community interaction. Such terms found herein as they relate to providing information will apply to your use of our social media pages or groups.
11. Applicable law
These Terms and Conditions, and your use of our Website are governed by the laws of New South Wales, Australia and you agree to submit to the jurisdiction of the Courts of the State of New South Wales, Australia and Courts competent to hear appeals.
12. Definitions
Unless the context requires otherwise, the following words and phrases in these Terms and Conditions shall have the following meanings:
Website means U including all content, trade marks, and related services, products, websites, tools and applications;
you means the person or entity that accesses the Website and your has a corresponding meaning.
Privacy Policy
This privacy policy (Privacy Policy) sets out how Artist Guitars Pty Ltd ABN 59 160 522 574 and its related bodies corporate (as defined in the Corporations Act 2001 (Cth)) (we, our, us) collects, stores, uses, protects, shares and discloses your personal information.
This Privacy Policy applies to our website located at artistguitars.com.au and its related services, products, websites, social media pages, tools and applications (together the Website). By visiting or using the Website you agree to the collection, storage, usage and disclosure of your personal information by us in the manner described in this Privacy Policy.
Capitalised words in this Privacy Policy have the same meaning as in the Ecommerce Terms and Conditions available on the Website.
1. Types of Personal Information we collect
As part of delivering our services we may collect personal information about you as defined under the Privacy Act 1988 (Privacy Act). We will only collect personal information where it is reasonably necessary for the performance of our functions or activities. The personal information we collect may include the following:
• Account information: this includes information that we collect when you register to use our Website by creating an Account. The information we collect includes your name, email address, and other contact details and any other information you directly give us at the registration stage.
• Customer information: this includes information that you have provided to us when using the Website or otherwise placing an order for Products. The information we collect includes customer level data (such as your date of birth, age, billing address, delivery address and telephone number), order level data (such as order numbers and Products) and any other additional information you provide to us directly or indirectly through your use of the Website. We use such information to assist in providing our services to you (including the supply of Products).
• Profile information: this includes any information you choose to store on the Website that will assist us in delivering our services to you and includes information regarding any subscriptions.
• Financial information: this includes information such as payment card details and bank account details. We use this information to send to our third party payment gateways when you make payment through the Website.
• Website use information: When you use our Website, for example when you contact us, we collect information that enables the Website to be able to run.
• Marketing use information: this includes information provided to us using a marketing or newsletter sign up form.
• Surveys: information in connection with client surveys, questionnaires and promotions.
• Other information we collect related to your use of the Website: your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information and any other information provided by you to us via our Website or our online presence, or otherwise required by us or provided by you.
2. How we collect Personal Information
We may collect personal information either directly from you, or from third parties, including where:
• you register or sign up to the Website;
• you provide information directly to us through the Services or on a hardcopy form (for example if you place an order for Products in-store);
• you use the Website to enter in user content including when you purchase Products and checkout on the Website;
• you use the Website generally;
• you subscribe to any of our newsletters;
• you contact us through our Website, in person, by phone or in writing;
• you submit any of our online sign up forms;
• you deal with us generally via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
• you interact with our Website, social applications, services, content and advertising; and
• you invest in our business or enquire as to a potential purchase of our business.
We may also collect your personal information from third parties including:
• referral agencies;
• government agencies and insurers;
• third parties who produce any content, advertising, and marketing campaigns for us that you may interact with; and
• our other service providers and publicly available sources.
Where we collect your personal information from a third party, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. By providing personal information about another person to us, you represent that you are legally permitted to do so, and we will not be responsible for verifying any such authorisation.
Social media and cookies
We may also collect personal information from you when you use or access our Services or our social media pages. This may be done through use of web analytics tools, 'cookies' or other similar tracking technologies that allow us to track and analyse your Services usage. Please review our Cookies Policy for more information on how we handle and deal with cookies.
3. Use of your Personal Information
We collect and use your personal information for the following purposes:
• to operate the Website and provide services, products or information to you including to:
- assist in streaming and personalising information for you;
- enable us to process your orders for Products;
- enable us to process your personal data;
- to manage our relationship with you, including information about similar products or terms and conditions or send you an email reminder that a task you have performed on our Website remains uncompleted such an incomplete form or cart;
- enable you to communicate with us regarding your use of the Website;
- confirm your identity;
- to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing the services to you;
- communicate with you about your Account, or any transaction;
• to administer contracts including to negotiate, execute and or manage a contract with you;
• to be de-identified for the purposes of generating statistical data and improving the Website;
• for record keeping and administrative purposes, including accounting purposes;
• to administer, operate, protect, improve and optimise the website and our service offerings and customer experience;
• for advertising and marketing purposes (including for analytics);
• to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
• to enable you to take part in a competition;
• to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act 2003 (Cth)). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
• for quality, training and coaching purposes;
• to send you administrative messages, reminders, technical notices, updates, security alerts, and other information about our products and services requested by you; and
• to consider an application of employment from you.
You acknowledge and agree that we may also deal with your personal information in any other manner which is permitted by any agreement that we have in place with you, or otherwise in accordance with our other policies we have in place from time to time.
4. Disclosure of your Personal Information
We may disclose your personal information to third parties for the purposes contained in this Privacy Policy, including without limitation to:
Service Providers
We may share your personal information with service providers utilised by us in the provision of the Services to:
• develop and improve our Services;
• provide you with the Services;
• conduct quality assurance testing;
• provide support; and/or
• provide other services to us.
The service providers (and if necessary data processors) include:
• information technology service providers such as web host providers and analytical providers;
• mailing houses and such other suppliers that assist in delivering products and services;
• organisations who carry out credit, fraud and other security checks;
• payment processors;
• hosting services;
• content delivery services;
• IT support providers;
• marketing businesses engaged by us to disseminate materials to which recipients have consented; and
• specialist consultants.
We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services and associated purposes. We deal with third parties that are required to meet the privacy standards required by law in handling your personal information, and use your personal information only for the purposes that we give it to them.
Affiliates and Acquisitions
We may share some or all of your personal information with our parent company, subsidiaries, joint ventures, or other companies under a common control (Affiliates), in which case we will require our Affiliates to honour this Privacy Policy. In the event we are involved in a merger, acquisition or sale of assets we may disclose personal information collected by us to such entities that we propose to merge with or be acquired by, and will assume the rights and obligations regarding your personal information as described in this Privacy Policy.
Third parties with your consent and in other circumstances
We may also disclose your personal information to third parties to whom you expressly ask us to send the personal information to, or to third parties where permitted under the Privacy Act or where required in order to provide our Services to you. This also includes:
• your authorised representatives;
• government and regulatory authorities and other similar organisations, as required or authorised by law or as required as part of the Services; and
• such entities that we propose to merge with or be acquired by.
We may need to disclose your information to third parties outside of Australia and service providers located internationally in order to enable us to provide the Services, this includes service providers and contractors who are located overseas (telephone answering service, data analytics, IT services) and data processing services.
Where we use a supplier outside of Australia, we will take reasonable steps in the circumstances to ensure that such overseas recipient does not breach the Australian Privacy Principles (except where such steps are not required under the Privacy Act).
We may also aggregate and/or make anonymous your personal information including sensitive information to make it available for the purposes of generating statistical data for the conducting of research and improving the Services.
Where you leave a review of our Products, or if you tag us in any of your own material (including any social media post on your personal account) you grant us a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate and create derivative works from, distribute and display such content through the world in any media.
5. Emails & Marketing
In order to provide the Services to you, you agree to receiving emails and other marketing materials from us for the following purposes:
• notifications about activity on the Services (which are set on by default) including order updates, recommendations, and general updates;
• communication from us or our representatives in connection with the Services; and
• marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing. This includes where you have signed up to our marketing or promotional newsletters.
By default you will receive these email notifications to your email address you nominate at registration.
6. Storage & security
We use third-party cloud providers that provide hosting, data storage and other services.
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measure to protect these systems. However, we cannot guarantee the security of your personal information.
We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
7. Links
Our Services may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
8. Requesting access or correcting your Personal Information
Subject to the Privacy Act, you have a right to access and correct any personal information about you that we may hold. If you wish to request access to the personal information, we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
If we receive a request from you to access or correct personal information we will respond to you within a reasonable time after receiving your request and in the manner requested by you, if it is reasonable and practicable for us to do so. We may charge a reasonable fee for giving access to the information.
9. If we can’t collect your Personal Information
If you do not provide us with the personal information described above, some or all of the following may happen:
• we may not be able to provide the Website to you, either to the same standard or at all;
• we may not be able to provide the Products to you or handle your order effectively;
• we may not be able to provide you with information about the Website that you may want; or
• we may be unable to tailor the content of our Website to your preferences and your experience of our services may not be as enjoyable or useful.
10. Notifiable data breach
In the event that there is a data breach and we are required to comply with the notification of eligible data breaches provisions in Part IIIC of the Privacy Act or any other subsequent sections or legislation which supersede this Part IIIC, we will follow our relevant notifiable data breach procedures in compliance with the Privacy Act and relevant laws.
11. Updates
This Privacy Policy may be updated by us from time to time, and the updated Privacy Policy will apply from the date it is published on our website or otherwise communicated to you. Each time you use our Website you should revisit this Privacy Policy and familiarise yourself with any changes. Continued use of our Services (including our website) shall indicate your acceptance of any changes.
12. Enquiries, requests & complaints
Enquiries regarding this Privacy Policy or the personal information we may hold on you, should be addressed with the Privacy Officer, whose contact details are below.
If you think your personal information, held by us, may have been compromised in any way or you have any other privacy related complaints or issues, you should also raise the matter with the Privacy Officer.
We will ensure your claims are investigated and a formal response will be provided to you, within a reasonable time, considering the circumstances of your claims. If any corrective action is determined to be required, as a result of that investigation, we will take all reasonable steps to rectify the situation and advise you of such, again within a reasonable time considering the circumstances.
If we do not resolve your enquiry, concern or complaint to your satisfaction or you require further information in relation to any privacy matters, please contact the Office of the Australian Information Commission, whose contact details are below.
Office of the Australian Information Commission
| Telephone | 1300 363 992 |
| enquiries@oaic.gov.au | |
| Office | Level 3, 175 Pitt Street, Sydney NSW 2000 |
| Address | GPO Box 5218, Sydney NSW 2001 |
| Postal Address | 1300 363 992 |
| Website | www.oaic.gov.au |
Contacting us
| Entity | Artist Guitars Pty Ltd ABN 59 160 522 574 |
| Contact | Please contact us by submitting a contact us form on the Website. |
COOKIES POLICY
This cookie policy (Cookie Policy) sets out how Artist Guitars Pty Ltd ABN 59 160 522 574 and its related bodies corporate (as defined in the Corporates Act 2001 (Cth)) (we, our, us) handles and uses cookies.
Capitalised terms used in this Cookies Policy have the same meaning as given in our Privacy Policy. Please ensure you carefully read our Privacy Policy in addition to this Cookies Policy.
What is a cookie
We use cookies and URL information to gather information regarding the date and time of your visit and the information for which you searched and which you viewed on the Website. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a web site. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Website. Persistent Cookies can be removed by following Internet browser help file directions. Cookies may enable automatic logins when you visit in the future and may enable content customisation.
Some cookies are necessary to allow you to browse our Website, use its features, and access secure areas. The use of these cookies is essential for our Website to work.
We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:
• User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of our Website.
• Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
• Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
• User interface customisation persistent cookies are used to store a user’s preference regarding a service across web pages.
We use many tools to help us improve our Website. To this end, we use reporting and analytics cookies to collect information about how you use our Website and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:
• First party analytics cookies - we use these cookies to estimate the number of unique visitors, to improve our Website and to detect the most searched for words in search engines that lead to our Website. We use these cookies to learn how our Website is performing and make relevant improvements to improve your browsing experience.
• Third party analytics cookies - we also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our Website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with our Website. For more information on Google Analytics, visit Google’s information page. For instructions on how opt out of Google Analytics, see below.
Advertising cookies are used on our Website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our Website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our Website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising here.
Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our Website to improve the experience of browsing and interacting with our Website. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.
We also use third party vendor re-marketing tracking cookies, including:
• the Google Adwords tracking cookie;
• the Facebook Pixel; and
• SmartrMail tracking cookie.
You can opt out of Google's use of cookies or device identifiers by visiting Google's Ads Settings. Alternatively, you may visit the Network Advertising Initiative opt-out page or control the use of device identifiers by using your device’s settings.
Third parties, including Google may use cookies, web beacons, and other storage technologies to collect or receive information from the Service and elsewhere on the internet and use that information to provide measurement services and target ads. You can opt out of the collection and use of information for ad targeting using aboutads.info/choices
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
To opt out of these communications please visit the Network Advertising Initiative opt out page.
How long will cookies remain on my computer or mobile device?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
How do I control cookies?
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
