
D'Addario EXL110 10-46 Electric Guitar Strings Light 3 Pack
$37.99 $27.99
The Artist Solaris is an inspired design with modern playability, contemporary appointments and versatile pickup options for the discerning tone-chaser.
The solid Mahogany body features a high-grade Flame Maple cap and is finished in a gloss Grey Poly. The carved top and Flame Cap are an iconic pairing, and the double-cutaway provides superior neck access. The neck itself is also a single-piece of ergonomically carved Mahogany, set in, with a 43mm bone nut and 12” radius. The neck features 24 frets on an eco-rosewood fretboard across a 25” scale length, with a 3-aside headstock and locking tuners.
The first-class appointments don’t stop there, as the Solaris also comes equipped with a tremolo capable of everything from wavering surfy trem, to huge bends, whilst maintaining tuning stability. We install our black Artist Bullbucker pickups in the Solaris, and although it may look basic with just a single Volume and Tone control, do not be deceived by its simplicity. The 5-way switch gives you the ability to split the coils of the Bullbckers in positions 2 and 4, allowing you a massive tonal range with plenty of options for any sound!
We use premium wiring and 500K pots on the Solaris, and with elegant dot inlays this stylish, top-spec instrument is a dream to play.
The Artist Solaris comes factory-strung with D'Addario 10-46 gauge strings.
Model: Solaris
Body:
Neck:
Hardware:
Pickups:
(17455)
Solaris Intonation & Tuning Stability
By: Ian Somerville on 13 October 2023This guitar is very well appointed for the price.(It is a factory second although the build appeared like new) I had a number of issues however: The nut was too high hence action was high.The intonation was totally off.Tuning with the trem block was highly unstable.The following rectified these issues: 1 I had my guitar tech lower the nut,adjust the neck truss rod and set up the intonation.Which resuled in significant improvement.As far as tuning stability is concerned I used the old trick of placing a hardwood block behind the tremolo block and releasing the springs a turn so the block was tight in the bridge pocket.Obviously I don't use a tremolo but with this mod the tuning stability was substantially improved.At a price around $300.00 and after spending $110.00 on tech work it is an excellent gigging guitar.Overall great value despite required tech work and tremolo block.
Artist Guitars Response
Hi Ian, thank you for your honest review. We sincerely apologise for the issues that you have encountered with this. This is definitely covered under a 3-year warranty so we will organise a resolution for you right away. We've sent you an email so we can rectify this for you ASAP. Looking forward to hearing back from you soon.
Blown away again
By: Brendan on 11 October 2023I recently purchased a Grungemaster and was so blown away by the bang-for-buck that I had to try another artist guitar model just to make sure my Grungemaster wasn’t the best fluke ever. So I bought the Solaris, and I’m so excited to report that artist guitars are no fluke… the second artist guitar I have purchased rocked my socks just like the first one! The Solaris looks STUNNING. I owned a brand name guitar that was almost identical to the Solaris, and I’d say that the Solaris looks as good as the brand name instrument. I know my way around a humbucker, and I generally am not a fan of a clean sounding humbucker so I didn’t expect heaps from these. However, the bullbucker pickups in this model have a surprising clean clarity and the coil splits allow for some nice chime. They do dirty exceptionally well - both amp and pedal gain. I ran this thing through 2 amps and a number of drive/fuzz stomp boxes and it was easy to get a great sound from all the gear I played it through. I love the bone nut and how straight the strings continue through to the tuners, I’m guessing the trem would stay well in tune if I used it. Hardware feels like quality - tuners hold tune very well and the bridge looks and feels solid. This instrument was very playable straight out of the box. The only ‘issue’ I identified is that the tone control pot is slightly off-centre in the knob recess - can’t un-notice it, but does not affect the playability or functionality of the control. Just like the first artist guitar I bought, I’ll adjust the action to taste. These guitars are phenomenal. The customer service is great too. After 2 successful artist guitar purchases, the thing I’m most excited about as a high school music teacher is getting some of these guitars into the hands of students and making the most of a school budget. They’re also affordable enough that I’ll be recommending students buy these instruments to learn on. If you’re a high school teacher reading this, forget about looking any further for school guitars… you’re in the right place. And, the Solaris is an amazing contender for your school instrument collection.
Artist Guitars Response
We are glad to hear that you are happy with our product. Thank you for sharing this feedback with us and for the support!
Stunning Guitar
By: Stunning Guitar on 5 July 2023When I opened the box, I was astounded - it looked as good as I guitar I paid thousands of dollars for, I could not believe how good the finish is. Another surprise was the set up of the action, normally I have to get the actioned lowered but I don't have to do it on this guitar. The neck is a little fat for me, so it would be good if you could get thinner neck profile, but I am sure I will get used to it. The fret ends need a bit more filing down and the intonation needs adjusting but these are very minor issue. The nut needs a bit of work - it slightly hangs over at one end and the guitar won’t stay in tune so a little bit of work needed. I give this guitar a 4.5 star rating.
Artist Guitars Response
We are glad to hear that you are happy with our product. Thank you for sharing this feedback with us and for the support!
Artist Guitars outshines with the Solaris!
By: Bronte Wake on 4 July 2023The Artist Solaris is great value for money and build quality is excellent. Apart from some minor action and intonation adjustment it was ready to play and enjoy! I set the tremolo to be slightly floating so I could pull up about a semi-tone, works well handles heavy diving or subtle trem effects and returns to tune - with the way I tune for trems! The locking tuners are a bonus and the headstock design allows the strings to pass thru the nut to the tuners in a straighter fashion, which helps the tremolo to work better! The 5-way pickup selector gives you the coil-split options on the 2nd (both humbuckers split) and 4th (neck humbucker spilt) positions giving you a tele or strat type tones! Great quality finish, great guitar to play, highly recommended!
Artist Guitars Response
We are glad to hear that you are happy with our product. Thank you for sharing this feedback with us and for the support!
Fabulous Guitar
By: Rick on 3 July 2023Just home from a 2 week road trip and the Solaris was waiting for me when I got home, delivered withing about a week of ordering ! Straight out of the box it plays and sounds great, nice tones and great sustain. I was a little worried abut the fret ends as I recently bought an AP58T and the frets needed a bit of work but this one has no issues, maybe the neck binding dictates a bit more attention to finishing ? As a suggestion, a wide / thin neck profile would make this guitar even better, but as it is I can see this as being my main guitar for jams and open mic nights.
Artist Guitars Response
Thank you for your review and suggestion. This really helps us improve our products more. Please do not hesitate to reach out to us if you have any questions.
Well worth the wait
By: Ron Baker on 15 February 2023The Solaris has been unavailable for several months. I received the message that it's back in stock and I placed a order right away. It arrived in less than forty eight hours, the packing was second to none. Comfortable neck, low action with no buzzing anywhere on the fret board. I play it through a Blackstar HT Studio valve and Vox VX50 amps. Powerful pickups with five positions deliver a wide range of great clean tones, meaty overdrives and all levels of distortion. Top it off with classy looks. I've owned two PRS SE models. The Solaris is a more than worthy comparison and only a third of the price. My seventh amazing guitar from Artist. Vox VX50.
Artist Guitars Response
We are pleased to hear that you are happy with the guitar and that this made the slightly longer wait worthwhile. We truly appreciate the review you have left for the guitar.
Truely great sound and playability!
By: Ernie Van Veen on 12 January 2023I pre-ordered the Artist Solaris Deluxe and received it just before Christmas... It was a Christmas present for myself. It was set up very nicely straight out of the box. It looks much better than I expected, it's light-weight and feels great in the hand. I spent a bit of time experimenting with the many pickup positions, both humbucker and split coil, and they all sound great, but my preferred position is the middle position in humbucker mode. It gives a beautiful bell-like tone that I can't get enough of. I love the look, feel and sound of this guitar so much that I am encouraged to play it more and more often. In my opinion, that is the mark of a great guitar. Regardless of the price this is a great instrument. No other maker offers a guitar of this quality for the money.
Artist Guitars Response
Thank you for your review! We are glad that you love this guitar. Please feel free to reach out to us if you have any questions, we're always happy to help
Brilliant, far above its value for money
By: Ryan on 9 January 2023Think high end epis, Mexican strats/high end squiers and those overpriced se models, then price them at half if not a 1/3 of the price, this is artist guitars, and the models I own are a testimont to that quality for money. Perfect mod platforms, or giggable and recordable as is, made from the right stuff, comfortable and correct feeling. The solaris is an exceptional guitar at sub $400, despite a few slight issues such as the pickup switching not ideal for me, and the eco rosewood needs a polish or a couple of weeks of play in. Mahogany body, maple top, great pickups and to top it all off 24 wonderful frets. The finish is so very nice, and although not my first choice, I reckon it is after seeing it. Purple, blue, green, it is such a joy to watch the grain shift and change in different lights. The back is the same, sometimes it's black sometimes is a beautiful wine cherry, it's a very pretty guitar. If someone blindfolded me, I wouldn't be able to tell you this wasn't a se, the sound is there in spades, and the feel, well it feels better, no doubt. If Artist chose a 5 way switching similar to se, with a coil tap for positions 1 + 3 to be the splits or humbucker modes, and a slightly bigger trem block, and a shorter straighter trem arm, it would be a perfect 5, but until then I'm gonna have to go 4.5 stars, oh look no 4.5, 5 it is.
Artist Guitars Response
Thank you so much for your review. We appreciate it.
Solaris grey guitar.
By: Robert Neilson on 4 January 2023I own 4 artist guitars. This is the most beautiful of all. Out of the box, there is nothing to do except minor tuning. The action, intonation were spot on, and the strings are a top brand. The finish is first class, and the tonal range is amazing between single coil and humbucker. I do not know how this can be so inexpensive. Thank you fo a really beauiful looking and sounding guitar!
Artist Guitars Response
We are pleased to hear of how much you like the guitar. Thank you for leaving a review of the guitar.
Artist Solaris The best guitar under $800 ! n
By: john nitis on 4 January 2023My Title will say it all. if your looking for a guitar that is absolutely awesome then the Artist Solaris is the best choice (now this is my opinion only ) I have played a number of guitars from ibanez to fender and cort now this guitar I was waiting for a little as the shipment was delayed But when I got it home ripped it out of the box didn't even require me to tune it just played like a dream its like it was made for me the action was low just the way I like it honestly, the best thing I ever did was buy the Solaris, the other guitars I've owned had to be set up the way I liked but the Artist Solaris Right out the box ROCKS
Artist Guitars Response
Thanks for the awesome review! We really appreciate the support. Please feel free to reach out if you need help!
Artist Solaris? The best guitar under $1,000!
By: Dan Djurdjevic on 31 December 2022I just unboxed my Artist Solaris, which arrived exactly as scheduled on my pre-order. I was expecting a lot. The guitar exceeded all my expectations. Set up beautifully out of the box, I was left to explore its beauty, quality craftsmanship, litany of splendid tones, ideal weight, perfect balance, and marvellous handling. With the perfect C neck, intuitive handling, optimal weight, glorious mahogany construction, stunning book-matched maple cap, perfect binding, unblemished finish, stable locking tuners and vibrato/trem system, versatile twin Bullbuckers + quality 5 way blade switch and comfortable access to 24 frets… this is likely the last guitar I will ever need to buy. It literally does everything. Five stars well-deserved! I’ve posted my unboxing video but really, I am more in love with it as moments pass. https://youtu.be/A1VA6khaXhE
Artist Guitars Response
WOW! Thanks so much for your awesome feedback! We are stoked to hear that you love this guitar. We really appreciate your support. Please do not hesitate to reach out to us if you have any questions, we are always here if you need help!
Artist Solaris? The best guitar under $1,000!
By: Dan Djurdjevic on 31 December 2022I just unboxed my Artist Solaris, which arrived exactly as scheduled on my pre-order. I was expecting a lot. The guitar exceeded all my expectations. Set up beautifully out of the box, I was left to explore its beauty, quality craftsmanship, litany of splendid tones, ideal weight, perfect balance, and marvellous handling. With the perfect C neck, intuitive handling, optimal weight, glorious mahogany construction, stunning book-matched maple cap, perfect binding, unblemished finish, stable locking tuners and vibrato/trem system, versatile twin Bullbuckers + quality 5 way blade switch and comfortable access to 24 frets… this is likely the last guitar I will ever need to buy. It literally does everything. Five stars well-deserved! I’ve posted my unboxing video but really, I am more in love with it as moments pass. https://youtu.be/A1VA6khaXhE
Artist Guitars Response
Thank you so much for the review. We appreciate it. Looking forward to more business with you. Cheers!
Artist Solaris? The best guitar under $1,000!
By: Dan Djurdjevic on 31 December 2022I just unboxed my Artist Solaris, which arrived exactly as scheduled on my pre-order. I was expecting a lot. The guitar exceeded all my expectations. Set up beautifully out of the box, I was left to explore its beauty, quality craftsmanship, litany of splendid tones, ideal weight, perfect balance, and marvellous handling. With the perfect C neck, intuitive handling, optimal weight, glorious mahogany construction, stunning book-matched maple cap, perfect binding, unblemished finish, stable locking tuners and vibrato/trem system, versatile twin Bullbuckers + quality 5 way blade switch and comfortable access to 24 frets… this is likely the last guitar I will ever need to buy. It literally does everything. Five stars well-deserved! I’ve posted my unboxing video but really, I am more in love with it as moments pass. https://youtu.be/A1VA6khaXhE
Artist Guitars Response
Thank you so much for the review. We appreciate it. If you need anything, please don't hesitate to contact us. Cheers!
Artist Solaris? The best guitar under $1,000!
By: Dan Djurdjevic on 31 December 2022I just unboxed my Artist Solaris, which arrived exactly as scheduled on my pre-order. I was expecting a lot. The guitar exceeded all my expectations. Set up beautifully out of the box, I was left to explore its beauty, quality craftsmanship, litany of splendid tones, ideal weight, perfect balance, and marvellous handling. With the perfect C neck, intuitive handling, optimal weight, glorious mahogany construction, stunning book-matched maple cap, perfect binding, unblemished finish, stable locking tuners and vibrato/trem system, versatile twin Bullbuckers + quality 5 way blade switch and comfortable access to 24 frets… this is likely the last guitar I will ever need to buy. It literally does everything. Five stars well-deserved! I’ve posted my unboxing video but really, I am more in love with it as moments pass. https://youtu.be/A1VA6khaXhE
Artist Guitars Response
Thank you so much for the review. We appreciate it. Looking forward to more business with you. Cheers!
Can’t go wrong. This is a great buy!
By: Matthew Daum on 25 December 2022My third Artist. PRS inspired and really happy how good this is. Action was great, neck didn’t need adjustment and I can’t fault the workmanship or the versatile sounds. This to my ears has a very complex and musical tone and sounds a bit better than similar products that I’ve tried in this genre of guitar at 2 - 3 times the price. This will do me for the experience, versatility and cool sounds for recording that makes me wonder how Artist do it for the money.
Artist Guitars Response
Thank you so much for the review. We appreciate it. We're always here if you need anything!
Can’t go wrong. This is a great buy!
By: Matthew Daum on 24 December 2022My third Artist. PRS inspired and really happy how good this is. Action was great, neck didn’t need adjustment and I can’t fault the workmanship or the versatile sounds. This to my ears has a very complex and musical tone and sounds a bit better than similar products that I’ve tried in this genre of guitar at 2 - 3 times the price. This will do me for the experience, versatility and cool sounds for recording that makes me wonder how Artist do it for the money.
Artist Guitars Response
Thank you so much for the review. We appreciate it!
Just Purchased This Guitar
By: Jeremy Dwyer on 17 December 2022I just received this NEW Solaris model yesterday. Very impressed with the overall look and feel. Nice weight and neck feels very comfortable to play. Fret ends are OK and neck finish is pretty good. Visually this is a very pretty guitar with the Grey Flame top (probably would not be my first choice if there were color options), but I do like it, recessed volume and tone controls. The neck has a nice dark wood finish. The locking tuners and pickup/coil splitting slider are a great addition (never had a guitar before with these in my 40+ years). The pickups sound great and coil splitting is easy with slider selector. Trem system seems to bend and return smoothly. The guitar has new strings. Locking tuners should help keep guitar in tune. A few minor negative issues out of the box, 1. The Trem arm did not fit properly, It did not have much tread to wind before being way too tight. I replaced with a black one that fits much better allowing easier arm tightening and arm tension adjustment. The black arm looks cool against the grey body. A push in bridge style arm version would make this guitar even better guys. 2. bridge height needed some adjusting as strings were buzzing on frets 1 & 2. Issue resolved with a quick adjustment (with supplied Allen Key) to all saddles. 3. The Dime Pots seem to work OK (500K as described) not sure if they are good quality and may need replacing? This is a good all rounder guitar on many levels which is why I bought it. This is my second guitar from Artist (first electric). Not sure how you can build such great guitars for such a low price. Get a Solaris for yourself.
Artist Guitars Response
Thank you very much for your honest review. We truly appreciate it.
D'Addario EXL110 10-46 Electric Guitar Strings Light 3 Pack
$37.99 $27.99
D'Addario EJ16 12-53 Phosphor Bronze Acoustic Guitar 3 Pack
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D'Addario EJ26 11-52 Phosphor Bronze Acoustic Guitar Strings 3 Pack
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• you submit any of our online sign up forms;
• you deal with us generally via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
• you interact with our Website, social applications, services, content and advertising; and
• you invest in our business or enquire as to a potential purchase of our business.
We may also collect your personal information from third parties including:
• referral agencies;
• government agencies and insurers;
• third parties who produce any content, advertising, and marketing campaigns for us that you may interact with; and
• our other service providers and publicly available sources.
Where we collect your personal information from a third party, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. By providing personal information about another person to us, you represent that you are legally permitted to do so, and we will not be responsible for verifying any such authorisation.
Social media and cookies
We may also collect personal information from you when you use or access our Services or our social media pages. This may be done through use of web analytics tools, 'cookies' or other similar tracking technologies that allow us to track and analyse your Services usage. Please review our Cookies Policy for more information on how we handle and deal with cookies.
3. Use of your Personal Information
We collect and use your personal information for the following purposes:
• to operate the Website and provide services, products or information to you including to:
• to administer contracts including to negotiate, execute and or manage a contract with you;
• to be de-identified for the purposes of generating statistical data and improving the Website;
• for record keeping and administrative purposes, including accounting purposes;
• to administer, operate, protect, improve and optimise the website and our service offerings and customer experience;
• for advertising and marketing purposes (including for analytics);
• to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
• to enable you to take part in a competition;
• to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act 2003 (Cth)). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
• for quality, training and coaching purposes;
• to send you administrative messages, reminders, technical notices, updates, security alerts, and other information about our products and services requested by you; and
• to consider an application of employment from you.
You acknowledge and agree that we may also deal with your personal information in any other manner which is permitted by any agreement that we have in place with you, or otherwise in accordance with our other policies we have in place from time to time.
4. Disclosure of your Personal Information
We may disclose your personal information to third parties for the purposes contained in this Privacy Policy, including without limitation to:
Service Providers
We may share your personal information with service providers utilised by us in the provision of the Services to:
• develop and improve our Services;
• provide you with the Services;
• conduct quality assurance testing;
• provide support; and/or
• provide other services to us.
The service providers (and if necessary data processors) include:
• information technology service providers such as web host providers and analytical providers;
• mailing houses and such other suppliers that assist in delivering products and services;
• organisations who carry out credit, fraud and other security checks;
• payment processors;
• hosting services;
• content delivery services;
• IT support providers;
• marketing businesses engaged by us to disseminate materials to which recipients have consented; and
• specialist consultants.
We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services and associated purposes. We deal with third parties that are required to meet the privacy standards required by law in handling your personal information, and use your personal information only for the purposes that we give it to them.
Affiliates and Acquisitions
We may share some or all of your personal information with our parent company, subsidiaries, joint ventures, or other companies under a common control (Affiliates), in which case we will require our Affiliates to honour this Privacy Policy. In the event we are involved in a merger, acquisition or sale of assets we may disclose personal information collected by us to such entities that we propose to merge with or be acquired by, and will assume the rights and obligations regarding your personal information as described in this Privacy Policy.
Third parties with your consent and in other circumstances
We may also disclose your personal information to third parties to whom you expressly ask us to send the personal information to, or to third parties where permitted under the Privacy Act or where required in order to provide our Services to you. This also includes:
• your authorised representatives;
• government and regulatory authorities and other similar organisations, as required or authorised by law or as required as part of the Services; and
• such entities that we propose to merge with or be acquired by.
We may need to disclose your information to third parties outside of Australia and service providers located internationally in order to enable us to provide the Services, this includes service providers and contractors who are located overseas (telephone answering service, data analytics, IT services) and data processing services.
Where we use a supplier outside of Australia, we will take reasonable steps in the circumstances to ensure that such overseas recipient does not breach the Australian Privacy Principles (except where such steps are not required under the Privacy Act).
We may also aggregate and/or make anonymous your personal information including sensitive information to make it available for the purposes of generating statistical data for the conducting of research and improving the Services.
Where you leave a review of our Products, or if you tag us in any of your own material (including any social media post on your personal account) you grant us a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate and create derivative works from, distribute and display such content through the world in any media.
5. Emails & Marketing
In order to provide the Services to you, you agree to receiving emails and other marketing materials from us for the following purposes:
• notifications about activity on the Services (which are set on by default) including order updates, recommendations, and general updates;
• communication from us or our representatives in connection with the Services; and
• marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing. This includes where you have signed up to our marketing or promotional newsletters.
By default you will receive these email notifications to your email address you nominate at registration.
6. Storage & security
We use third-party cloud providers that provide hosting, data storage and other services.
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measure to protect these systems. However, we cannot guarantee the security of your personal information.
We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
7. Links
Our Services may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
8. Requesting access or correcting your Personal Information
Subject to the Privacy Act, you have a right to access and correct any personal information about you that we may hold. If you wish to request access to the personal information, we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
If we receive a request from you to access or correct personal information we will respond to you within a reasonable time after receiving your request and in the manner requested by you, if it is reasonable and practicable for us to do so. We may charge a reasonable fee for giving access to the information.
9. If we can’t collect your Personal Information
If you do not provide us with the personal information described above, some or all of the following may happen:
• we may not be able to provide the Website to you, either to the same standard or at all;
• we may not be able to provide the Products to you or handle your order effectively;
• we may not be able to provide you with information about the Website that you may want; or
• we may be unable to tailor the content of our Website to your preferences and your experience of our services may not be as enjoyable or useful.
10. Notifiable data breach
In the event that there is a data breach and we are required to comply with the notification of eligible data breaches provisions in Part IIIC of the Privacy Act or any other subsequent sections or legislation which supersede this Part IIIC, we will follow our relevant notifiable data breach procedures in compliance with the Privacy Act and relevant laws.
11. Updates
This Privacy Policy may be updated by us from time to time, and the updated Privacy Policy will apply from the date it is published on our website or otherwise communicated to you. Each time you use our Website you should revisit this Privacy Policy and familiarise yourself with any changes. Continued use of our Services (including our website) shall indicate your acceptance of any changes.
12. Enquiries, requests & complaints
Enquiries regarding this Privacy Policy or the personal information we may hold on you, should be addressed with the Privacy Officer, whose contact details are below.
If you think your personal information, held by us, may have been compromised in any way or you have any other privacy related complaints or issues, you should also raise the matter with the Privacy Officer.
We will ensure your claims are investigated and a formal response will be provided to you, within a reasonable time, considering the circumstances of your claims. If any corrective action is determined to be required, as a result of that investigation, we will take all reasonable steps to rectify the situation and advise you of such, again within a reasonable time considering the circumstances.
If we do not resolve your enquiry, concern or complaint to your satisfaction or you require further information in relation to any privacy matters, please contact the Office of the Australian Information Commission, whose contact details are below.
Office of the Australian Information Commission
Telephone | 1300 363 992 |
enquiries@oaic.gov.au | |
Office | Level 3, 175 Pitt Street, Sydney NSW 2000 |
Address | GPO Box 5218, Sydney NSW 2001 |
Postal Address | 1300 363 992 |
Website | www.oaic.gov.au |
Contacting us
Entity | Artist Guitars Pty Ltd ABN 59 160 522 574 |
Contact | Please contact us by submitting a contact us form on the Website. |
This cookie policy (Cookie Policy) sets out how Artist Guitars Pty Ltd ABN 59 160 522 574 and its related bodies corporate (as defined in the Corporates Act 2001 (Cth)) (we, our, us) handles and uses cookies.
Capitalised terms used in this Cookies Policy have the same meaning as given in our Privacy Policy. Please ensure you carefully read our Privacy Policy in addition to this Cookies Policy.
What is a cookie
We use cookies and URL information to gather information regarding the date and time of your visit and the information for which you searched and which you viewed on the Website. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a web site. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Website. Persistent Cookies can be removed by following Internet browser help file directions. Cookies may enable automatic logins when you visit in the future and may enable content customisation.
Some cookies are necessary to allow you to browse our Website, use its features, and access secure areas. The use of these cookies is essential for our Website to work.
We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:
• User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of our Website.
• Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
• Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
• User interface customisation persistent cookies are used to store a user’s preference regarding a service across web pages.
We use many tools to help us improve our Website. To this end, we use reporting and analytics cookies to collect information about how you use our Website and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:
• First party analytics cookies - we use these cookies to estimate the number of unique visitors, to improve our Website and to detect the most searched for words in search engines that lead to our Website. We use these cookies to learn how our Website is performing and make relevant improvements to improve your browsing experience.
• Third party analytics cookies - we also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our Website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with our Website. For more information on Google Analytics, visit Google’s information page. For instructions on how opt out of Google Analytics, see below.
Advertising cookies are used on our Website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our Website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our Website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising here.
Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our Website to improve the experience of browsing and interacting with our Website. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.
We also use third party vendor re-marketing tracking cookies, including:
• the Google Adwords tracking cookie;
• the Facebook Pixel; and
• SmartrMail tracking cookie.
You can opt out of Google's use of cookies or device identifiers by visiting Google's Ads Settings. Alternatively, you may visit the Network Advertising Initiative opt-out page or control the use of device identifiers by using your device’s settings.
Third parties, including Google may use cookies, web beacons, and other storage technologies to collect or receive information from the Service and elsewhere on the internet and use that information to provide measurement services and target ads. You can opt out of the collection and use of information for ad targeting using aboutads.info/choices
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
To opt out of these communications please visit the Network Advertising Initiative opt out page.
How long will cookies remain on my computer or mobile device?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
How do I control cookies?
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
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