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Artist REC350FTB Rectangular Electric Guitar Hard Case w/ Lock
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- In Stock
- Tweed rectangular hard case
- Fits electric guitars securely
- Lockable for added security
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Artist REC350FTB Rectangular Electric Guitar Hard Case w/ Lock
Suitable for a wide variety of electric guitar models, the Artist REC350FTB is the perfect home for your instrument, whether it's a case queen or a road dog! It comes with a lockable latch (the key is inside the case), as well as a useful compartment for all your accessories and spare strings.
This case will fit the following electrics - Les Paul Jr., Strat's, Tele's, RG Ibanez, Jackson Soloist or similar, ESP and Schecter and most other similar models. It will also fit our Grungemaster, AG1 and AG100 guitars.
This case will not fit - SG, PRS, Jaguar, Jazzmaster, or anything non-standard.
(15076)
The Tech Features
Brand: Artist
Model: REC350FTB
Material: PVC + Plywood
Covering: Tweed Vinyl
Interior: Plush Wine Red
Hardware: Gold coloured
Weight: 5 Kg / 11 lb and 0.4 oz
Internal Dimensions:
- Length: 104 cm / 4015⁄16”
- Body: 48 cm / 187⁄8”
- Width: 33 cm / 13”
- Depth: 8 cm / 31⁄8”
We use Courier services to ship our goods to you as fast as possible. Once the package leaves our warehouse the time to your door depends on your location, and any reported delays in your area.
We ship all orders for free. All deliveries are insured so if an item arrives damaged we'll happily refund or replace it for you. Check our warranty page for more information.
Purchases with Artist Guitars come with a 3-year Warranty. Warranty is only valid to the original purchaser and in the original country of purchase. Please take note of your order number to help us verify your purchase in the event of a warranty claim.
If the issue can be fixed by replacing a part, we will send it to you free of charge. Spare parts are shipped from our office in Sydney, Australia. If more extensive work is required our Customer Happiness department will arrange a free return slip or courier collection to get your item returned for further assessment.
Also included in your warranty is our industry leading 100 Days Change of Mind Policy
If you're not completely satisfied with the quality of any of our products, we'll be happy to arrange a free return of your product for an exchange or full refund, including any shipping charges. This also covers instances where you may have bought the wrong size or if you simply change your mind.
If you do require a return, just Open a Support Ticket and we'll either send you a reply paid label for Australia Post or arrange for a collection by courier. This will depend on your location and the product you purchased. If you have any trouble you can contact us.
Customer Reviews
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StephenVerified Buyer
Excellent
Just got my new hardcase and it's perfect for my 95 tl52,great quality, well built and fast delivery
Store OwnerThanks for your review! We are always here if you have any questions.2 September 2026 -
Brendan ColesVerified Buyer
Guitar hard Case
Absolutely fantastic.terrific color,good price, excellent delivery.
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!25 August 2026 -
GrahamVerified Buyer
Great Buy!
This is a well made, well finished good quality case. Looks smart, fits my fender strat perfectly. Exactly what was needed for car travel.
Store OwnerWe’re grateful for your feedback and 5-star rating. Thank you for trusting us with your purchase.22 June 2026 -
StephenVerified Buyer
Electric Guitar Hard Case
Great value, very nice case.
Store OwnerWe appreciate you taking the time to leave such a positive review. Thank you for choosing us!16 June 2026 -
LeslieVerified Buyer
Great service as always.
Very quick and painless process. The cases is decent and my grungemaster fits nicely. Artist has become my goto for gear, not just for price but the service is always top notch!
Store OwnerThanks for your review! We really appreciate your continued support!13 June 2026
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PeteVerified Buyer
Nice Case
Great value for money case. Solid protection for my Telecaster, well finished and a nice price. Superfast free delivery as well. Thanks
Store OwnerWe’re grateful for your feedback and rating. Thank you for trusting us with your purchase.11 June 2026 -
Bradley NippsVerified Buyer
Great service and quality
Fantastic customer service and great quality products.
Store OwnerThanks for your review! We are always here if you have any questions.8 June 2026 -
Bradley NippsVerified Buyer
Great service and quality
Fantastic customer service and great quality products.
Store OwnerThanks for sharing your experience with us! Your support means a lot, and we hope to see you again soon.5 June 2026 -
Blake RobinsonVerified Buyer
Artist Hard case
Absolutely love this case , looks amazing and is great quality . Thank you artist
Store OwnerThanks for your review! Please feel free to reach out to us if you have any questions.16 April 2026 -
BenVerified Buyer
Excellent quality case
This case is fantastic, easily as good as other cases I’ve paid more than double for. Speedy free postage. Artist guitars always astounds me with their perfect service.
Store OwnerThanks for sharing your experience with us! Your support means a lot, and we hope to see you again soon.6 March 2026 -
JeffVerified Buyer
Guitar hard case
Your service once again was the best in the industry. 2 day turn around from placing order to receiving the hard case and I live in rural SA . Nobody does it better. The quality of the product was perfect. Will definitely continue to use you guys.
Store OwnerThank you for your review! Please do not hesitate to reach out to us if you have any questions.24 December 2025 -
Steve OrzaniVerified Buyer
Hard case
Well worth the money.
Store OwnerThanks so much for sharing your experience with us. We look forward to your next purchase.9 December 2025 -
BillVerified Buyer
Great Stuff
Zero complaints - a perfect case, sturdy and looks great. Would absolutely buy again.
Store OwnerThank you so much for your review. We really appreciate it.8 September 2025 -
Ken LouisVerified Buyer
Wonderful Support
The first tweed guitar case delivered with my AT53 purchase was slightly faulty & Artist Guitars had no hesitation in sending me a new one to replace it. Thankyou Artist - great products great support.
Store OwnerWe appreciate you taking the time to leave us a review. Thank you for the positive rating!1 August 2025 -
Ken LouisVerified Buyer
Wonderful Support
The first tweed guitar case delivered with my AT53 purchase was slightly faulty & Artist Guitars had no hesitation in sending me a new one to replace it. Thankyou Artist - great products great support.
Store OwnerThank you for your review! Please feel free to reach out to us if you have any questions.22 July 2025 -
Ken LouisVerified Buyer
Wonderful Support
The first tweed guitar case delivered with my AT53 purchase was slightly faulty & Artist Guitars had no hesitation in sending me a new one to replace it. Thankyou Artist - great products great support.
Store OwnerThank you for your review! Please feel free to reach out to us if you have any questions.21 July 2025 -
John ScarrattVerified Buyer
Artist Guitars & Cases
I am incredibly impressed with my Artist Guitars AT53 Black Relic Telecaster. I think the finish looks great and the build quality is amazing, especially for the low cost of this guitar. I can't believe how well it plays. Just a brilliant guitar overall. I have also recently purchased an AS62III in Tritone Sunburst Stratocaster, and I bought 3 hard cases and a soft case. And I'm very happy with all these purchases. Artist Guitars has excellent products, exceptional service and communication and superior after sales support. PS I also have an Artist Guitars AS72 in Red Paisley and it's superb. Thanks again for your wonderful products and service. Oh and prompt delivery. I highly recommend Artist Guitars to anyone. Regards, John
Store OwnerThanks so much for your review! Please do not hesitate to reach out to us if you have any questions.1 July 2025 -
George CairnsVerified Buyer
Fantastic quality and value
Purchased the Tweed hardcase for my partscaster Tele. Delivery was very fast and the case exceeds my expectations in every way - excellent quality, looks great and price was such great value. As always, Artist meets all my needs.
Store OwnerWe appreciate the time you have taken to write a review. Thank you.9 June 2025 -
AndrewVerified Buyer
Quality and Service
This is a nicely crafted case and as usual, Artist Guitars made the process quick and easy. Arrived in Perth within a week. Thanks!
Store OwnerThanks for your review! Please feel free to reach out to us if you have any questions.25 May 2025 -
Jack KirmondVerified Buyer
Great case
The case is great, the quality is very good . The case is too big for the guitar (rickenbacker copy) but it provides protection and security and that’s what was required.
Store OwnerThank you for your review! This is very helpful to all our customers. Please feel free to reach out to us if you have any questions.15 May 2025 -
ShaneVerified Buyer
Great look, great quality
I've always wondered what these would actually look like in my hands. After buying a AT92, I needed a case and took the plunge and found out. Welk, it looks great; very stylish, nice plush interior, and solidly built. A winner.
Store OwnerThanks for your review! Please feel free to reach out to us if you have any questions.9 May 2025 -
Billy WilsonVerified Buyer
Tweed case
Excellent case Fast delivery More than happy with Artist guitar Great products
Store OwnerThanks so much for sharing your feedback and review. We look forward to your next purchase.6 February 2025 -
David LewisVerified Buyer
Useful. Sturdy. Protection. Good looks. Great valu
This is an excellent case for the price. The tweed looks great and it feels strong. I use it for long car trips or if I’ve got a lot of stuff and need a flatter pack. The perfect companion to my artist guitar.
Store OwnerWe are glad to hear that you are happy with the item. Thank you so much for your review.4 December 2024 -
GeorgeVerified Buyer
Tweed case
Great value for money. Soft plush lining, classic looks suit my MiM strat. Fast delivery, no hassle ordering. Would purchase again
Store OwnerWe appreciate you taking the time to leave us a review. Thank you for the positive rating!2 December 2024 -
Grant WoodwardVerified Buyer
Great Cases
A very good case at a very good price, I have bought several, they are all great
Store OwnerThanks so much for sharing your experience with us. We look forward to your next purchase.8 November 2024 -
AlanVerified Buyer
Artist REC350FTB - Bang for Buck $$$ !!
The Artist REC350FTB is a very fine dedicated Fender electric guitar replacement hard case for any gigging guitarist.. It comes with a very stylish tweed exterior & stitched velor ends, the interior is lined throughout w very plush violet felt cushioning. The build quality appears very tidy indeed w strong, sturdy pine/ply construct materials. The trim finish is enhanced w neat gold inner cornerings & hinges, and the gold latched hardware w key latch centre locking is both stylish & very secure. The handle feels very comfortable & better still well positioned for good balance when on the move. Overall I am extremely happy w the solid construction & stylish vintage Tweed appeal of this Artist REC350FTB hard case for my faithful Telecaster electric guitar - A quality vintage Fender replacement hard case especially for the affordable price... Bang for Bucks $$$ - Rating AAA+
Store OwnerWe are glad to hear that you are happy with the item. Thank you so much for your review.3 September 2024 -
Craig BlackVerified Buyer
Absolutely gorgeous
This case is so good looking, it’s amazing. A great product at a brilliant price & delivered in delivered so quickly
Store OwnerThanks so much for sharing your experience with us. We look forward to your next purchase.30 August 2024 -
Bj McCauleyVerified Buyer
Awesome electric guitar case!!
Absolutely fantastic case!! Fits my fender strat in it no problems!! Lock works fantastic! Case is awesome quality! Highly recommend!!
Store OwnerThank you for your feedback! We really appreciate the support!9 August 2024 -
Garry JohnstonVerified Buyer
Yet again great service, communication and product
I’ve bought several items from these guys and each time the team has provided great service and delivery follow up. To me this shows that customer happinesses is embedded in their company culture and not just a slick bit of marketing speak. I’ll definitely shop with them again. Well done guys
Store OwnerThank you for your review! Please feel free to reach out to us if you have any questions.27 June 2024 -
Donna AlamangoVerified Buyer
Great Case
Couldn't be happier with my new Electric Guitar case. Great fast service once again. Thanks guys and gals!
Store OwnerWe appreciate the time you have taken to write a review. Thank you.23 May 2024 -
NathanVerified Buyer
Incredible quality case
This case does what it should. Solid construction, good support for the guitar and feels like quality.
Store OwnerWe are glad to hear that you are happy with the item. Thank you so much for your review.30 April 2024 -
david andrewsVerified Buyer
Nice Case
It's a good quality guitar case and excellent value for money. Equivalent to my Fender guitar case at less than half the price.
Store OwnerWe appreciate the time you have taken to write a review. Thank you.24 April 2024 -
Greg SmithVerified Buyer
Guitar Case
A well priced guitar case Gold .very flash looking. Really nice inside with the red padding Just a little neat for my Strat. I had to remove busking strap anchors. But it fits . A real strong protective case with good locks Highly recommend Greg.
Store OwnerWe appreciate the time you have taken to write a review. Thank you.23 April 2024 -
GavVerified Buyer
Lovely Tweed Case!
I purchased a tweed guitar case from Artist Guitars which came in just a few days, well packaged and with no fuss... my guitar is now well protected and looks lovely in amongst the red velvet :) there's just one small problem with one of the hinges being a little loose, but no biggie, otherwise it's very nice and great value really. Next is to buy an actual guitar from Artist, but my biggest problem is deciding which one???
Store OwnerThank you so much for your review. We really appreciate it.4 March 2024 -
Stephen HartVerified Buyer
Looks great
Overall a good case that looks great. I wanted something that I could use to transport my strat style guitar safely and this does the job.
Store OwnerThanks for your review! Please let us know if you have any questions.2 March 2024 -
Stephen HartVerified Buyer
Looks great
Overall a good case that looks great. I wanted something that I could use to transport my strat style guitar safely and this does the job.
Store OwnerThanks for your review! Please feel free to reach out to us if you have any questions.1 March 2024 -
Stephen HartVerified Buyer
Looks great
Overall a good case that looks great. I wanted something that I could use to transport my strat style guitar safely and this does the job.
Store OwnerThanks for your review! We are always here if you have any questions.28 February 2024 -
SteveVerified Buyer
Artist REC350FTB Electric Guitar Rectangular Hard
These are just the best bang for buck cases, Extremely well made, and a great price, will buy again. Artist, Great Service, Great Products ! 5Stars
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!6 February 2024 -
Louis SzathmaryVerified Buyer
Artist Tweed Strat Case
This is the second Tweed Strat case I've bought from Artist Guitars . They're a solid case and lighter than the Fender ones .
Store OwnerThanks for your review. We really appreciate it.29 January 2024 -
AnthonyVerified Buyer
Great Guitar Case
I have purchased a number of cases. These cases are of a great standard and quality. Buy with confidence.
Store OwnerWe are glad to hear that you are happy with our product. Thank you for sharing this feedback with us and for the support!26 January 2024 -
alanVerified Buyer
Tweed Case
A very good case, sturdy, appears well built, will provide good protection for your electric guitar. Also looks good and is a perfect fit for my Stratocaster. Another really good product at a very fair price, thanks guys, you are the best in the business.
Store OwnerThank you for your feedback! Please feel free to reach out to us if you have any questions.12 January 2024 -
Dave MallonVerified Buyer
Tweed style case.
I have a couple of these traditional style cases from “Artist Guitars” and they are great. They are well presented, easily as good as their more well known competitors like for like cases and make a nice stylish compliment to your favourite traditional instruments. Cannot fault them for general use purpose of protecting your instrument in storage or “some” travel requirements. As with the famous competitors like for like model, you would not fly with these. Car, van, storage, perfect.
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!28 November 2023 -
Terry KnowlerVerified Buyer
Hard Case Tweed
I now have 3 of these. I only use it for moving house. I have 1 telecaster with a Bigsby B16 and 2 starts. All the guitars fit nicely.
Store OwnerThank you so much for your review. We truly appreciate it.20 November 2023 -
DavidVerified Buyer
Rectangular hard case
Beautiful red plush interior with classic tweed style exterior
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!15 November 2023 -
Ryan DavisVerified Buyer
Great Value Case
Great case, I have bought several of these and they are very good quality for the money.
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!14 November 2023 -
STEVEN WILLIAMSVerified Buyer
JUST IN CASE
EVERYONE BUYS BLACK GUITAR CASES . SO I BOUGHT (3) OF THESE ARTIST TWEED 50's STYLE CASES . VERY WELL MADE . FANTASTIC PRICE . THEY WORK BOTH WITH MY TELECASTERS AND STRATS . I WILL BE BUYING ANOTHER (3) VERY SOON ! ARTIST GUITARS SHIPPED THESE TOO ME IN JUST (4) DAYS ALL THE WAY TO QUEENSLAND FOR FREE . TOP STUFF ! WELL DONE ! STEVE WILLIAMS !
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!7 September 2023 -
AnthonyVerified Buyer
Electric Guitar Rectangular Hard Case
Purchase with confidence. I have purchased a number of these cases over the years, they are of sound quality, finish and have lasted over time. A good price, great for storage far superior to a gig bag .
Store OwnerThanks for the feedback! Please feel free to reach out to us if you have any questions.2 August 2023 -
BrendonVerified Buyer
Great look, and feel
Awesome case for the price point. Bit of a tight fit for my LP, but does hold it although I may need some extra padding to support the neck. Delivery was a little late but Artist Guitars had contacted me after THEY had noticed something wasn't quite right. Cannot fault their customer service, A+. So far am very happy with the look, and feel of the case. Will definitely recommend to others and be back for more.
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!31 July 2023 -
StuartVerified Buyer
OG Style
Awesome case. Shades of old fender cases
Store OwnerThank you for your feedback! Please feel free to reach out to us if you have any questions.21 July 2023 -
GregVerified Buyer
Another awesome case
Once again, I’m super impressed by these cases. This has a classic look, which compliment most classic looking guitars. I really like these cases. The price just simply makes them unbeatable!
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!5 July 2023 -
Alex McCallVerified Buyer
Tweed case
This is a great looking case inside and out. Appears to offer great protection for my guitar.
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!15 June 2023 -
Craig DonkinVerified Buyer
Text Hard Case - Tweed
Product as described, lightening fast delivery! Will buy again. Thanks for the service.
Store OwnerIt's our pleasure and thank you so much for taking the time to leave feedback. We really appreciate the support!12 June 2023 -
Pontiac JackVerified Buyer
Works with angled headstocks
I've been looking for decent quality cases to suit LP Junior and Melody Maker style guitars for a while. With most I've tried,the top edge of the headstock hits the bottom of the case. One whack and the headstock cracks. With this case there is about 1 - 1.5 cm clearance. This should be enough for your axe to survive attacks from the roughest roadies! Adding a little padding around the body is a good idea too. The hardware looks to be fairly good quality. We'll see how it survives life on the road.... If yours is a stay at home guitar,this case will be fine as is.
Store OwnerThanks for your review. This really helps us improve the quality of our products. Please do not hesitate to reach out to us if you have any questions, we are always happy to help.9 April 2023 -
JohnVerified Buyer
Decent case but poor quality
Overall the case was nice and it provided good protection, the quality of the handle is horrible though, I got this case about two years ago and within a month or two of little use the handle seam was falling of, they were cosmetics and were actually glued on. Overall decent case but I wouldn’t recommend as my friends who have the same case have also got the same problem with the low quality material.
Store OwnerI really am sorry to hear about this. We do have a 3-year warranty for our items so in this case, with problems on the handle, we have you covered. Please feel free to reach out to us by sending an email or calling us and we would be mor than happy to assist you. We have tried searching for your order via the email you have provided, however, we are not able to find an order.7 March 2023 -
DuncanVerified Buyer
Seriously sexy
Great value case that wouldn't look out of place on a 70's cop show in the back of a pimped out Lincoln lowrider.
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!24 January 2023 -
Roger NashVerified Buyer
Guitar case
I ordered the Tweed rectangular guitar case and i couldnt be more pleased with it .It has a plush wine red interior and looks fantastic .The Tweed exterior looks great and the workmanship is first class .Its amazing value for the price of $109 and i would highly recomend it .
Store OwnerThank you so much for the review. We appreciate it. We're always here if you need anything!26 December 2022 -
Chris RVerified Buyer
Definitely my prettiest case, but...
I LOVE the way this case looks. The tweed, the plush red interior, gold appointments - absolutely gorgeous. HOWEVER, it's just a little too long, and there's no real support for the neck to hold the guitar in place. The internal foam structure is also quite flimsy and started wiggling after a single trip out. Extra foam or padding is definitely needed to house your guitar to stop it floating around the case. Also, the actual panelling is thin, flexy and can't take much pressure on it. I ended up hearing a crack as a heavy bag was placed on top of it whilst sitting on my trolley. (Lucky it wasn't my guitar! lol) As a result, my verdict is that this is great as a storage case for home (store it vertically or if flat, just don't load too much weight on it) Definitely NOT roadworthy for gigs or travelling on a regular basis. Still... it's so pretty!
Store OwnerThank you so much for taking the time to share this feedback. We really appreciate the support!12 October 2022 -
Paul AllasVerified Buyer
Guitar hardcases.
I've already bought 4 Artist cases. Top value for money and I plan on getting some more soon. Very well put together, sturdy and plush . Can't say enough good things so I'll just say I recommend them highly.
Store OwnerThanks for your feedback! We really appreciate your continued support. Please reach out to us if you need further assistance, we're always happy to help!5 October 2022 -
Barry CharlesVerified Buyer
Perfect Guitar case
Excellent in every way. Fast delivery, XXXXX
Store OwnerThank you so much for taking the time to share this feedback. We really appreciate the support!8 August 2022 -
LeonVerified Buyer
Shorter than ideal for my 3/4 bass
Although this case is recommended for 3/4 size basses, It has one drawback. Its internal length of 104 cm is nominally shorter than the length of my MiniP bass. The result is that, when I put the guitar in the case, the D string's tuning key rests on the padding at the end of the case. That causes the tuning key to turn slightly, so that the G string needs to be re-tuned when I take it out of the case. If your guitar is nominally longer than the internal length of the case, I recommend that you look for a longer case. In other respects, this case meets my needs.
Store OwnerThank you so much for leaving this feedback. This definitely helps us in improving our products and services.25 July 2022 -
PeterVerified Buyer
Best Value Retro Guitar Case
These are my go to guitar case when I can afford them. They're much better made than the black REC350BK (which the tolex likes to peel at the edges where it's attached). The edges on these look like they're sewn in (or at least have some stitching to stop the peeling). I generally buy either these or the REC300RC for my guitars that have a strat headstock (Strats, tele's etc). Comes with a retro tweed and brown outer tolex. Inside there's fluffy red velour with some hidey hole compartments to keep all your knick-knacks like picks, cords etc.
Store OwnerThank you so much Peter. I am just out of words for the support you have given us.11 July 2022 -
Lachlan RichardsonVerified Buyer
Decent case, good value
Happy with the case and good value for the money. However I bought the REC350FTB for my Les Paul Junior as the website claimed it would fit one, yes, it fits in the case, and puts all the weight on the headstock, so in that way, no, it does not fit a Les Paul Junior, not without altering the case or adding a bunch of extra padding and support around the neck, then it won't close properly without putting a lot of downward pressure on the guitar. Fits my strat nicely though! But my search for an appropriate LP Jr hardcase continues unfortunately....
Store OwnerI am really sorry to hear about this. If you contact our team via email or call, we would be more than happy to honour our 100-day free returns promised.8 July 2022 -
Stephen WrightVerified Buyer
Well Pleased
Having previously owned a genuine Fender tweed case I was not expecting the quality of this case, which is so reasonably priced, to be so good. But I couldn't be happier with my purchase. It is sturdy, well finished and a treat to look at. Artist products have always given me satisfaction, and this one is no exception.
Store OwnerWe are glad to hear that you are happy with our product. Thank you for sharing this feedback with us and for the support!3 May 2022 -
StephenVerified Buyer
Good for home use
For the price point it is a good case for home use or just popping in the back of a car to jam with a mate. No where as good as my genuine tweed case but bang for buck it’s OK. Disappointing that the key locking aspect of this case is incapable of working but this seems to be normal as I bought a brown LP case last year with the same issue. Anyway, case arrived well packed. Opens it up, a small dribble of glue in the velvet style material and a small corner of it not glued. Definitely not a case for a bent headstock guitar. Will I buy another? Yes I will as they are good to just store better quality guitars and help keep the humidity out. So while not perfect, it’s a $109 with shipping so that’s hard to beat. It’s just not really a gigging case.
Store OwnerThank you so much for leaving this feedback. This definitely helps us in improving our products and services. I sent you an email so we would be able to know more of the problem you have with the locks of the cases.31 March 2022 -
Stratos PavlisVerified Buyer
solid case
It's a great fit for my mustang shape guitar. it is strong and light. It was delivered real quick. Very happy
Store OwnerWe're glad that you're very happy! Thank you so much for purchasing with us. Cheers!20 January 2022 -
Stephen PetersVerified Buyer
Brilliant looking hard case
I recently needed to upgrade a hard case for my Fender Strat as the old one was falling apart. Saw this beautiful tweed one on Artist Guitars. It's classy and built very well and matches perfectly my Fender tweed amp as well!
Store OwnerThanks for your review! Please let us know if you have any questions, we're always happy to help!12 January 2022 -
Dennis FreedmanVerified Buyer
Not awesome unfortunately
Great looking case. Great price. But the support for the neck of your guitar is only good if your headstock doesn't tilt back. So perfect for strats and teles. I bought it to put my Les Paul guitars in. However, as they are both tilted headstocks, the neck support of the case doesnt support the neck in any way and all the weight in on the headstock. I can't use this case for those guitars without fear of snapping something. It's a shame as I own two Artist guitars, multiple stands and even their tuners. all exceeded expectations. This case however does not
Store OwnerHi, thanks for your honest review. We are so sorry if the case did not meet your expectations. Please check your email to discuss this further.12 January 2022 -
Con CominoVerified Buyer
Artist REC350FTB Electric Guitar Rectangular Hard
I recently purchased this case. It perfectly fits my GNOSIS6 which I had earlier purchased from Artist Guitars. The case is very nice looking with the tweed tone outside and the interior red lining. I will probably buy more of these cases in the future. By the way the GNOSIS6 also rocks. My Luthier was surprised that you could buy a guitar like this for only $249.00.
Store OwnerThanks a lot for your feedback on the Hardcase and the Gnosis6 guitar. This really means a lot to us and we're very happy to hear that you're satisfied with them. If you have any questions or concerns, please feel free to reach out. We're always more than happy to be of service to you. Cheers!26 November 2021 -
Colin HadleyVerified Buyer
Tweed case
Great case, guitar fits perfectly, well made with great detail to construction
Store OwnerHi there. Thanks so much for your great feedback on the hard case. We really appreciate it!26 October 2021 -
Graham JohnstonVerified Buyer
Excellent value for money
First I emailed Artist asking for advice as to which case would fit my guitars. They got back to me almost immediately. I placed my order and was warned about potential delays due to lockdown/parcel delivery. Must to my surprise I got the package within a matter of days. The case is great, it fits most of my guitars. I have some kit builds (Tele and SG from Pitbull) and it fits both of those as well as my strat. My Les Paul is a bit of a squeeze to close the lid. Very happy with the case!
Store OwnerThanks a lot for your feedback. This means a lot to us. We're always here to be of service to you so please feel free to reach out. Cheers!23 October 2021 -
Glenn FawcettVerified Buyer
Guitar case
I purchased 2 guitars cases & received exactly what I ordered , quick process of order,prompt delivery & products in perfect condition,my guitars can now live happily ever after.
Store OwnerThank you so much for the support. We really appreciate the feedback!10 September 2021 -
M NelsonVerified Buyer
Quality at an amazing price
This is my first guitar hard case purchase from Artist. What a pleasant surprise: solid, strong, well made, and half the price of similar cases. And my slimline Tele fits perfectly! Highly recommended.
Store OwnerThank you so much for the review. Cheers1 September 2021 -
Fred LawrenceVerified Buyer
Great Case
Terrific Case my Artist Tele fits great .
Store OwnerThanks for the feedback and all the support27 August 2021 -
Paul WhelanVerified Buyer
Artist REC350FTB
I absolutely love this guitar case and will purchase another one in the near future. I have purchased products from Artist before and have always been looked after well. Thank you Artist team.
Store OwnerYou are most welcome and we really appreciate your continued support!18 August 2021 -
Joshua c kleingeldVerified Buyer
Great!!
This case is really lovely really nice tweed and faux vintage lining really nice holds a st62 perfectly or a tc Im getting a tc style guitar from artist later in the year and will surely pair it with another one of these cases the photos on this site don't quite do it justice
Store OwnerThank you for sharing this with us and will definitely help other customers!26 July 2021 -
Graeme OsborneVerified Buyer
REC350FTB Electric Guitar Rectangular Hard Case
After numerous purchases from Artist, the fast and efficient delivery of the goods as well as the professional service is second to none. The goods purchased are also of the highest quality and at a bargain price.
Store OwnerThank you so much for the review and we're happy to know that you're satisfied with your hard case. Feel free to reach out if you have any questions or need help with anything. Cheers.27 May 2021 -
Faith WhiteVerified Buyer
Guitar stand
Once again, just what I ordered and it was delivered in 3 days. Wonderful as usual!
Store OwnerThanks for the positive review and for all your support.18 May 2021 -
Brian RyanVerified Buyer
Tweed Look Electric Guitar Case
This is a nicely made Tweed look case that is good value for money.
Store OwnerThank you so much and we're glad you like your tweed hard case. Cheers.30 April 2021 -
JackVerified Buyer
Great for price
It’s good for a reasonable price
Store OwnerThank you very much for your cool feedback. We're glad you like it!13 February 2021 -
JackVerified Buyer
Great for price
It’s good for a reasonable price
Store OwnerThank you very much. We hope you enjoy it!13 February 2021 -
JackVerified Buyer
Great for price
It’s good for a reasonable price
Store OwnerThanks very much for the feedback. We really appreciate it.13 February 2021 -
JackVerified Buyer
Great for price
It’s good for a reasonable price
Store OwnerThank you so much for taking the time to leave a review Jack!10 February 2021 -
TerryVerified Buyer
ARTIST REC350FTB Tweed case
I have bought 2 of these now as I was very surprised at the quality of the first one. It looks awesome, it does what a case should do, it is under $100 delivered and they have Afterpay as well. I did have to wait, but it was worth it for me. It also fit my Stratocaster and Telecaster. They also have real people who get back to you quickly with answers. The case is evenly weighted for carrying with a guitar in it. I found the Stratocaster fit better ( more snug) as the Telecaster had more free play. For $99 delivered, it’s a great case.
30 December 2020 -
John DowdallVerified Buyer
REC350FTBGuitar Case.
Excellent quality and value.
19 December 2020 -
Richard ArnoldVerified Buyer
Guitar case
I bought this case for a telecaster I've built. Fits very well and looks vintage and is very well made and looks great.
18 December 2020 -
Garrick HicksVerified Buyer
A Case for the Positive!
Very nice case, retro and funky. Considering price this is a very good quality case. Would recommend. Purple fluff...yeah baby!
19 November 2020 -
AnonymousVerified Buyer
REC350FTB Electric Guitar Hard Case
Another great buy! Wanted this hard case with plush lining for my Tele which this fits perfectly but the bonus was it even fits my PRS 24 just as well! Tried my Brian May "Red Special" but not quite wide enough, could squash it in but its tight and might blow out the sides or latches! "But TWO out of THREE ain't bad" see what I did there :)
10 November 2020 -
HeathVerified Buyer
Excellent case
This case is well made, sturdy and looks great. Fits strat and tele really well.
16 October 2020 -
Jamie KasdaglisVerified Buyer
happy customer
I order a retro electric Guitar case. The delivery was quick and in perfect condition, the case looked as good as it did in the pictures. Very happy.
11 September 2020 -
PeterVerified Buyer
A set of fast cases
I purchased two guitar cases from Artist and they arrived in 3 days ... Sydney to the Sunshine Coast .. the cases were the Tweed Rectangular type lined with plush red material and were good value for money.
7 September 2020 -
AnonymousVerified Buyer
Excellent quality, excellent price, beautiful fit
This guitar case is simply outstanding value. I bought it for my 27” scale baritone telecaster which is slightly oversized. The guitar fitted the case like a glove. It also fits a standard Tele or Strat (the design accommodates it very well indeed - I can store my TC59 in it just as well). It looks amazing, the build quality is exceptional and the lining is plush and protective. I don’t think you need to look elsewhere for a guitar case. I certainly wouldn’t.
3 August 2020 -
Stuart McKleaineVerified Buyer
For the price.
It's lockable. My particular specimen is out of square, but it still functions. I got it as a package with a TC59. Looking at the condition of one of my other orders, I'm glad I went with it. The four stars are due to it not being square. For the price you can't go wrong.
24 April 2020 -
RussellVerified Buyer
Electric Guitar case
Fantastic lockable case that is both functional and stylish
1 March 2020 -
DanielVerified Buyer
Great product
Absolutely stunning case with an amazing inside finish with the red Velvet which is soft as ever :)
15 February 2020 -
robert mccarrollVerified Buyer
Now i got protection
Great case my artist tele fits perfect, as for artist themselves they are what every good music store should be
8 February 2020 -
AnonymousVerified Buyer
Artist REC350FTB Tweed look Case
Worth every cent. Does the job, looks the part. Good case for my other TC59. ** Gerry From Port Kembla**
31 January 2020 -
henry stancelewskiVerified Buyer
Rec350ftb guitar case
I recently purchased a guitar hard case, when i recieved it i was surprised how good the quality was on it. Very sturdy construction and finished beautifully inside and out. Great value for the price. Love it.
24 January 2020 -
Andy PriestVerified Buyer
Tweed guitar casess.
Good product at a good price and fast delivery.
18 December 2019 -
Doug CooperVerified Buyer
Nice Case
I love the dark red plush interior , this case fits a Tele or Strat perfectly snug with no movement
29 November 2019 -
Dene RoedigerVerified Buyer
Guitar Case
Thank you for the excellent quality oh this electric guitar hardcase. It's brilliant, and great value for money
28 June 2019 -
jeff catlowVerified Buyer
Case
great service and product 2nd guitar case i've purchased and pleased will the products
22 May 2019 -
Maurie RoshierVerified Buyer
REC350FTB Electric Guitar Case
I ordered this guitar case around midday on a Monday the 6th and it arrived on Tues 7th at 9am in good condition. You couldnt ask for better service than that. Oh and the Guitar case was a beauty my Fender Telly fitted comfortably inside Well done Artist Guitars great service Cheers Maurie Roshier
16 May 2019 -
RossVerified Buyer
Tweed Strat Case
Received this really quickly. Thanks guys, faster than I expected. It fills the bill perfectly as a case for a working strat, that I bought 2nd hand without a case.
15 May 2019 -
Marcus SchniererVerified Buyer
Very nice guitar case
Purchased a case for my Fender tele. Fitted perfectly. Arrived on time, in pristine condition. Quality is very good for the price. I'm happy and would buy from Artist guitars again.
15 May 2019 -
John DowdallVerified Buyer
REC300RC Guitar Case.
This is the 3rd if this type of case I've bought. Excellent quality as usual! Incredibly fast delivery.
9 May 2019 -
AdamVerified Buyer
Top service
Hello i purchased a guitar case recently.it was delivered in perfect order&on time.how many can say that.Compliments to Artist Co.
6 May 2019 -
David StuttardVerified Buyer
Rec350ftb guitar case.
Great looking case, plenty of room for accessories certainly enhances the guitar I made from your kit. Highly recommend all your gear.
8 February 2019 -
Rob McCarthyVerified Buyer
Excellent case. Value for money.
This rectangular hard case is just right for my recently purchased "Grungemaster" electric guitar which I also bought online from Artist. I'm wrapped in both items.!
2 November 2018 -
JayVerified Buyer
Great case for the price
I recently purchased the tweed hard case. It is a great product for the price. The case is well constructed, durable and has a great retro look. Fits a stratocaster and tele well. Delivery was fast . I'm very impressed and commend Artist for its high level of service and supply of affordable, high quality gear.
24 October 2018
Pay in 4 interest-free payments
Available for purchases of $30 to $2,000. No sign-up fees or late fees.
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1.Choose PayPal at checkout to pay later with Pay in 4.
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2.Complete your purchase with an initial 25% payment.
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3.Remaining payments are taken automatically. It’s easy!
Shop Now. Pay Later.
Always interest-free.
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Log into or create your Afterpay account, with instant approval decision
Your purchase will be split into 4 payments, payable every 2 weeks
All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of country offering Afterpay
Late fees and additional eligibility criteria apply. The first payment may be due at the time of purchase
For complete terms visit afterpay.com/terms
Terms & Conditions
This website artistguitars.com.au and all content, trade marks and its related services, products, websites, tools and applications (Website) is owned and operated by Artist Guitars Pty Ltd ABN 59 160 522 574 (our, us, we, Artist Guitars). By accessing and using our Website you agree to comply with the following terms and conditions (Terms and Conditions). We may update our Terms and Conditions from time to time without notice to you. Each time you use our Website you should revisit these Terms and Conditions and your continued use of the Website constitutes your acceptance of them.
1. Using our website
We provide our Website to facilitate the supply of our products, to help us connect with you and to provide general information and relevant content that you may be interested in. You must not use the Website for any purpose other than its intended purpose, and you must not harm our Website in any way. When using the Website you must not act fraudulently, or provide us with false, inaccurate, infringing or misleading information. Parts of our Website may allow you to comment or submit your content, and in doing so you must not post anything that is inflammatory, racist, abusive, harassing, obscene, sexually explicit or that violates any Australian law or the rights of any person.
Where you use our Website to browse our products, and/or place an order our Ecommerce Terms and Conditions will apply to you.
Content on our Website is provided solely for your reference purposes. We include information for your convenience as a general summary of matters current at the time of posting that may interest you. The contents do not constitute medical and/or financial and/or legal professional advice and are not intended to be a substitute for medical and/or professional advice and should not be relied upon as such. We make no warranties that the information published by us is correct. You should seek professional advice in relation to any matters that you have.
The information you provide us and your use of the Website must not:
• create liability for us;
• infringe any third party’s privacy rights;
• infringe any third party's copyright, patent, trademark, trade secret, intellectual property or other proprietary rights or rights of publicity or privacy;
• violate any applicable laws (including those governing privacy, consumer protection, unfair competition, criminal law, racism or antidiscrimination or trade practices law); or
• be defamatory, trade libellous, unlawfully discriminatory, threatening or harassing.
If you provide us with any feedback, ideas, modifications, suggestions, improvements or other content you agree that we may, at any time, without restrictions exploit, copy, republish, edit, or otherwise use such content on any medium worldwide (including on the internet). We will not be required to pay you any compensation for such content (regardless of our use). We have no obligation to review any content or otherwise remove any content that may be unlawful, offensive, threatening, defamatory or obscene.
Any reviews submitted to us will be our property on and from its creation and we will be able to deal with it unrestricted. Without limiting this right, we may remove any review, and use any review on our Website or on any medium online worldwide (including social platforms) at our discretion (regardless of the content). To the extent necessary you must assign all rights, title and interest in such reviews as required by this clause.
Your use of this Website is by personal, non-exclusive licence granted by us strictly in accordance with these Terms and Conditions. This Website is only available to, and may only be used by, persons who can form legally binding contracts under applicable laws. If you do not qualify, you must not use the Website.
2. Intellectual property
We remain the owner of the Website and all intellectual property rights associated with the Website (including without limitation trade marks, logos, names, designs, content, videos, logos, images and source code) and any improvements or modifications to such intellectual property. We ask that you do not copy, reproduce or modify any of our Website for any purpose except where we give you our prior written consent or sharing is otherwise permitted (as noted below).
When you provide us with information you agree to allow us to distribute or use that information as we consider necessary and in accordance with our Privacy Policy accessible on the Website.
We are not responsible for any loss that may occur from you submitting your information to us.
3. Your account
We may require you to set up an account with a username and password to gain access to parts of the Website. If we do, you will be responsible for keeping the combination of these details confidential and any actions that occur through your account (whether directly or indirectly) you are responsible for.
If we permit you to connect to the Website using a third-party service (e.g. Facebook or Google+), you grant us permission to access, store, and use the information from that service as permitted by that service.
4. Access and termination
We reserve the right, at any time and without prior notice, to remove or disable your access to the Website or any part of it, including your Account, for any reason and you agree that we are not liable for any loss suffered by you or any third party as a result of the removal or disablement of the Website.
These Terms and Conditions will continue to apply until terminated or superseded by us. You can terminate your agreement with us by discontinuing your use of the Website at any time. You do not need to inform us if you choose to discontinue use of the Website.
5. Sharing
We may make content available for you to share on the Website. Where such content is made available, you must ensure that such sharing is properly credited to us including a link back to us, and comply with any other instructions we may specify. Your licence to share such content is by revocable and limited right. Where you share our content, you do so at your own risk. We will not be liable in any respects for any content that you share.
6. Links
Our Website may contain links to or from other third-party websites which we have no control over. We are not responsible for the content or use of these other websites (including any virus, or disturbing or harmful content) and you access them at your own risk.
You acknowledge and agree that by utilising any third-party services through our Website (such as PayPal or any other payment provider) you are bound by the terms and conditions of that third party.
You acknowledge and agree that you are solely responsible for ensuring that you have read and understood any applicable third-party (such as PayPal) terms and conditions when using the Website. We will not be liable for any loss or damage suffered by you in connection with such third party terms, regardless of whether we bring these to your attention or not. You are solely responsible for obtaining a copy of and reviewing such third party terms. We are not party to any transaction between you and a third party. For example, if you incur a debt to a third party payment provider in connection with a purchase through the Website, you are solely liable for that debt and you acknowledge that we are unrelated to, and have no control over that third party payment provider.
In the event we provide linking services with third parties, you authorise us to undertake to provide details as necessary to that third party.
7. Liability and indemnity
Although our content has been drafted with due care and diligence, our Website and our content is provided “as is” and we make no representations and give no warranties or guarantees as to the suitability, accuracy or quality of the Website. We do not guarantee that the Website will be free from errors or defects, or that the Website will be accessible at all times.
Your use of the Website is at your own risk and to the extent permitted by law, we exclude all liability of any kind, however arising, including any lost profit, lost opportunity, lost revenue, lost data, losses resulting from security failure, or any indirect or consequential loss resulting from your use of the Website. Our total liability is limited to $1, however where we cannot limit our liability to $1 by law then our liability will be limited to the cost of re-supply of the relevant services (being the provision of the Website to you), or refunding the amount paid by you to us in connection with the services (if any).
You agree to indemnify and release us and our related entities from and against all losses (as before mentioned) which we may incur in respect of any negligence, misuse of the Website, other act or omission, or any breach of these Terms and Conditions by you.
8. Security & access
You are solely responsible for any information that you transmit to us. Whilst we use reasonable endeavours to maintain the security of the Website to Australian standards, we do not guarantee the security of the Website, our records, or any information you submit to us. We disclaim all liability for any computer virus or technological problems or other loss that you may suffer as a result of the browsing or downloading of any files from our Website, or from any data breach, compromise or misuse of your data that is provided to us in connection with the Website.
In order to use the Website, you need to connect to the internet and you are solely responsible for your connection and all fees associated with such connection/access.
9. Privacy
By using this Website you acknowledge and agree that internet transmissions are never completely private or secure and understand that any message or information you send to the Website may be read or intercepted by others. You authorise us to use, store or otherwise process any information including personal information which relates to and/or identifies you, to the extent reasonably necessary for the provision of any goods and services requested by you, and for any other purposes we consider reasonable. Such use will be compliant with the terms of our Privacy Policy (accessible on the Website).
10. Groups
Where we use social media pages or groups run by us, such pages will only be used to advertise our products and services and to facilitate community interaction. Such terms found herein as they relate to providing information will apply to your use of our social media pages or groups.
11. Applicable law
These Terms and Conditions, and your use of our Website are governed by the laws of New South Wales, Australia and you agree to submit to the jurisdiction of the Courts of the State of New South Wales, Australia and Courts competent to hear appeals.
12. Definitions
Unless the context requires otherwise, the following words and phrases in these Terms and Conditions shall have the following meanings:
Website means U including all content, trade marks, and related services, products, websites, tools and applications;
you means the person or entity that accesses the Website and your has a corresponding meaning.
Privacy Policy
This privacy policy (Privacy Policy) sets out how Artist Guitars Pty Ltd ABN 59 160 522 574 and its related bodies corporate (as defined in the Corporations Act 2001 (Cth)) (we, our, us) collects, stores, uses, protects, shares and discloses your personal information.
This Privacy Policy applies to our website located at artistguitars.com.au and its related services, products, websites, social media pages, tools and applications (together the Website). By visiting or using the Website you agree to the collection, storage, usage and disclosure of your personal information by us in the manner described in this Privacy Policy.
Capitalised words in this Privacy Policy have the same meaning as in the Ecommerce Terms and Conditions available on the Website.
1. Types of Personal Information we collect
As part of delivering our services we may collect personal information about you as defined under the Privacy Act 1988 (Privacy Act). We will only collect personal information where it is reasonably necessary for the performance of our functions or activities. The personal information we collect may include the following:
• Account information: this includes information that we collect when you register to use our Website by creating an Account. The information we collect includes your name, email address, and other contact details and any other information you directly give us at the registration stage.
• Customer information: this includes information that you have provided to us when using the Website or otherwise placing an order for Products. The information we collect includes customer level data (such as your date of birth, age, billing address, delivery address and telephone number), order level data (such as order numbers and Products) and any other additional information you provide to us directly or indirectly through your use of the Website. We use such information to assist in providing our services to you (including the supply of Products).
• Profile information: this includes any information you choose to store on the Website that will assist us in delivering our services to you and includes information regarding any subscriptions.
• Financial information: this includes information such as payment card details and bank account details. We use this information to send to our third party payment gateways when you make payment through the Website.
• Website use information: When you use our Website, for example when you contact us, we collect information that enables the Website to be able to run.
• Marketing use information: this includes information provided to us using a marketing or newsletter sign up form.
• Surveys: information in connection with client surveys, questionnaires and promotions.
• Other information we collect related to your use of the Website: your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information and any other information provided by you to us via our Website or our online presence, or otherwise required by us or provided by you.
2. How we collect Personal Information
We may collect personal information either directly from you, or from third parties, including where:
• you register or sign up to the Website;
• you provide information directly to us through the Services or on a hardcopy form (for example if you place an order for Products in-store);
• you use the Website to enter in user content including when you purchase Products and checkout on the Website;
• you use the Website generally;
• you subscribe to any of our newsletters;
• you contact us through our Website, in person, by phone or in writing;
• you submit any of our online sign up forms;
• you deal with us generally via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
• you interact with our Website, social applications, services, content and advertising; and
• you invest in our business or enquire as to a potential purchase of our business.
We may also collect your personal information from third parties including:
• referral agencies;
• government agencies and insurers;
• third parties who produce any content, advertising, and marketing campaigns for us that you may interact with; and
• our other service providers and publicly available sources.
Where we collect your personal information from a third party, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. By providing personal information about another person to us, you represent that you are legally permitted to do so, and we will not be responsible for verifying any such authorisation.
Social media and cookies
We may also collect personal information from you when you use or access our Services or our social media pages. This may be done through use of web analytics tools, 'cookies' or other similar tracking technologies that allow us to track and analyse your Services usage. Please review our Cookies Policy for more information on how we handle and deal with cookies.
3. Use of your Personal Information
We collect and use your personal information for the following purposes:
• to operate the Website and provide services, products or information to you including to:
- assist in streaming and personalising information for you;
- enable us to process your orders for Products;
- enable us to process your personal data;
- to manage our relationship with you, including information about similar products or terms and conditions or send you an email reminder that a task you have performed on our Website remains uncompleted such an incomplete form or cart;
- enable you to communicate with us regarding your use of the Website;
- confirm your identity;
- to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing the services to you;
- communicate with you about your Account, or any transaction;
• to administer contracts including to negotiate, execute and or manage a contract with you;
• to be de-identified for the purposes of generating statistical data and improving the Website;
• for record keeping and administrative purposes, including accounting purposes;
• to administer, operate, protect, improve and optimise the website and our service offerings and customer experience;
• for advertising and marketing purposes (including for analytics);
• to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
• to enable you to take part in a competition;
• to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act 2003 (Cth)). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
• for quality, training and coaching purposes;
• to send you administrative messages, reminders, technical notices, updates, security alerts, and other information about our products and services requested by you; and
• to consider an application of employment from you.
You acknowledge and agree that we may also deal with your personal information in any other manner which is permitted by any agreement that we have in place with you, or otherwise in accordance with our other policies we have in place from time to time.
4. Disclosure of your Personal Information
We may disclose your personal information to third parties for the purposes contained in this Privacy Policy, including without limitation to:
Service Providers
We may share your personal information with service providers utilised by us in the provision of the Services to:
• develop and improve our Services;
• provide you with the Services;
• conduct quality assurance testing;
• provide support; and/or
• provide other services to us.
The service providers (and if necessary data processors) include:
• information technology service providers such as web host providers and analytical providers;
• mailing houses and such other suppliers that assist in delivering products and services;
• organisations who carry out credit, fraud and other security checks;
• payment processors;
• hosting services;
• content delivery services;
• IT support providers;
• marketing businesses engaged by us to disseminate materials to which recipients have consented; and
• specialist consultants.
We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services and associated purposes. We deal with third parties that are required to meet the privacy standards required by law in handling your personal information, and use your personal information only for the purposes that we give it to them.
Affiliates and Acquisitions
We may share some or all of your personal information with our parent company, subsidiaries, joint ventures, or other companies under a common control (Affiliates), in which case we will require our Affiliates to honour this Privacy Policy. In the event we are involved in a merger, acquisition or sale of assets we may disclose personal information collected by us to such entities that we propose to merge with or be acquired by, and will assume the rights and obligations regarding your personal information as described in this Privacy Policy.
Third parties with your consent and in other circumstances
We may also disclose your personal information to third parties to whom you expressly ask us to send the personal information to, or to third parties where permitted under the Privacy Act or where required in order to provide our Services to you. This also includes:
• your authorised representatives;
• government and regulatory authorities and other similar organisations, as required or authorised by law or as required as part of the Services; and
• such entities that we propose to merge with or be acquired by.
We may need to disclose your information to third parties outside of Australia and service providers located internationally in order to enable us to provide the Services, this includes service providers and contractors who are located overseas (telephone answering service, data analytics, IT services) and data processing services.
Where we use a supplier outside of Australia, we will take reasonable steps in the circumstances to ensure that such overseas recipient does not breach the Australian Privacy Principles (except where such steps are not required under the Privacy Act).
We may also aggregate and/or make anonymous your personal information including sensitive information to make it available for the purposes of generating statistical data for the conducting of research and improving the Services.
Where you leave a review of our Products, or if you tag us in any of your own material (including any social media post on your personal account) you grant us a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate and create derivative works from, distribute and display such content through the world in any media.
5. Emails & Marketing
In order to provide the Services to you, you agree to receiving emails and other marketing materials from us for the following purposes:
• notifications about activity on the Services (which are set on by default) including order updates, recommendations, and general updates;
• communication from us or our representatives in connection with the Services; and
• marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing. This includes where you have signed up to our marketing or promotional newsletters.
By default you will receive these email notifications to your email address you nominate at registration.
6. Storage & security
We use third-party cloud providers that provide hosting, data storage and other services.
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measure to protect these systems. However, we cannot guarantee the security of your personal information.
We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
7. Links
Our Services may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
8. Requesting access or correcting your Personal Information
Subject to the Privacy Act, you have a right to access and correct any personal information about you that we may hold. If you wish to request access to the personal information, we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
If we receive a request from you to access or correct personal information we will respond to you within a reasonable time after receiving your request and in the manner requested by you, if it is reasonable and practicable for us to do so. We may charge a reasonable fee for giving access to the information.
9. If we can’t collect your Personal Information
If you do not provide us with the personal information described above, some or all of the following may happen:
• we may not be able to provide the Website to you, either to the same standard or at all;
• we may not be able to provide the Products to you or handle your order effectively;
• we may not be able to provide you with information about the Website that you may want; or
• we may be unable to tailor the content of our Website to your preferences and your experience of our services may not be as enjoyable or useful.
10. Notifiable data breach
In the event that there is a data breach and we are required to comply with the notification of eligible data breaches provisions in Part IIIC of the Privacy Act or any other subsequent sections or legislation which supersede this Part IIIC, we will follow our relevant notifiable data breach procedures in compliance with the Privacy Act and relevant laws.
11. Updates
This Privacy Policy may be updated by us from time to time, and the updated Privacy Policy will apply from the date it is published on our website or otherwise communicated to you. Each time you use our Website you should revisit this Privacy Policy and familiarise yourself with any changes. Continued use of our Services (including our website) shall indicate your acceptance of any changes.
12. Enquiries, requests & complaints
Enquiries regarding this Privacy Policy or the personal information we may hold on you, should be addressed with the Privacy Officer, whose contact details are below.
If you think your personal information, held by us, may have been compromised in any way or you have any other privacy related complaints or issues, you should also raise the matter with the Privacy Officer.
We will ensure your claims are investigated and a formal response will be provided to you, within a reasonable time, considering the circumstances of your claims. If any corrective action is determined to be required, as a result of that investigation, we will take all reasonable steps to rectify the situation and advise you of such, again within a reasonable time considering the circumstances.
If we do not resolve your enquiry, concern or complaint to your satisfaction or you require further information in relation to any privacy matters, please contact the Office of the Australian Information Commission, whose contact details are below.
Office of the Australian Information Commission
| Telephone | 1300 363 992 |
| enquiries@oaic.gov.au | |
| Office | Level 3, 175 Pitt Street, Sydney NSW 2000 |
| Address | GPO Box 5218, Sydney NSW 2001 |
| Postal Address | 1300 363 992 |
| Website | www.oaic.gov.au |
Contacting us
| Entity | Artist Guitars Pty Ltd ABN 59 160 522 574 |
| Contact | Please contact us by submitting a contact us form on the Website. |
COOKIES POLICY
This cookie policy (Cookie Policy) sets out how Artist Guitars Pty Ltd ABN 59 160 522 574 and its related bodies corporate (as defined in the Corporates Act 2001 (Cth)) (we, our, us) handles and uses cookies.
Capitalised terms used in this Cookies Policy have the same meaning as given in our Privacy Policy. Please ensure you carefully read our Privacy Policy in addition to this Cookies Policy.
What is a cookie
We use cookies and URL information to gather information regarding the date and time of your visit and the information for which you searched and which you viewed on the Website. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a web site. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Website. Persistent Cookies can be removed by following Internet browser help file directions. Cookies may enable automatic logins when you visit in the future and may enable content customisation.
Some cookies are necessary to allow you to browse our Website, use its features, and access secure areas. The use of these cookies is essential for our Website to work.
We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:
• User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of our Website.
• Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
• Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
• User interface customisation persistent cookies are used to store a user’s preference regarding a service across web pages.
We use many tools to help us improve our Website. To this end, we use reporting and analytics cookies to collect information about how you use our Website and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:
• First party analytics cookies - we use these cookies to estimate the number of unique visitors, to improve our Website and to detect the most searched for words in search engines that lead to our Website. We use these cookies to learn how our Website is performing and make relevant improvements to improve your browsing experience.
• Third party analytics cookies - we also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our Website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with our Website. For more information on Google Analytics, visit Google’s information page. For instructions on how opt out of Google Analytics, see below.
Advertising cookies are used on our Website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our Website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our Website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising here.
Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our Website to improve the experience of browsing and interacting with our Website. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.
We also use third party vendor re-marketing tracking cookies, including:
• the Google Adwords tracking cookie;
• the Facebook Pixel; and
• SmartrMail tracking cookie.
You can opt out of Google's use of cookies or device identifiers by visiting Google's Ads Settings. Alternatively, you may visit the Network Advertising Initiative opt-out page or control the use of device identifiers by using your device’s settings.
Third parties, including Google may use cookies, web beacons, and other storage technologies to collect or receive information from the Service and elsewhere on the internet and use that information to provide measurement services and target ads. You can opt out of the collection and use of information for ad targeting using aboutads.info/choices
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
To opt out of these communications please visit the Network Advertising Initiative opt out page.
How long will cookies remain on my computer or mobile device?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
How do I control cookies?
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
