New Zealand
United Kingdom
Nux MP2 Mighty Plug Guitar & Bass Amplug w/ Bluetooth
- Out of Stock | Next Shipment Due in Approx October
- Headphone amp plug for guitar and bass (silent practice)
- 13 amp models, 20 IR cabinets, 19 effects
- Built-in drum patterns
- 6.35mm plug
- Bluetooth + MightyAmp app
- USB audio streaming
- Built-in rechargeable LiPo battery 3.7V/1000mAh
- Around 3 hours of playtime
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Nux MP2 Mighty Plug Guitar and Bass Amplug with Bluetooth
Mighty Plug is a handy silent-play gear for both guitarists and bassists, featuring various effects, modeling amplifiers, and Impulse Response (IR) cabinet models. With built-in acoustic guitar IR models and acoustic amps, you can play regular electric guitar to simulate acoustic guitar. The embedded Drum patterns can let you play along with your favorite music styles.
Guitar Mode: There are 3 channels and an Acoustic Guitar simulator for electric guitars.
Bass Mode: There are 3 channels for bass guitar. 6 effect modules and 25 variety effects in total.
You can choose the Bluetooth connection AUDIO mode to play along with your favorite music only. Or APP mode to control the effects and customize your presets, and store it. You can also playback any music when APP mode is selected. The audio mode option is useful when you connect any Bluetooth device that you can not install the Mighty Amp application.
You can record your instrument without using any audio interface. Mighty Plug has a built-in audio streaming function, so you can connect the Amplug directly to your computer with a Micro B USB cable, and it is ready to play and record. A driver free* solution that helps you to produce music with direct connection. You can use the headphones output for monitoring, you will hear both your guitar and the audio from your computer.
Mighty Plug Mobile App: There are loads of pre-amp models and guitar cabinet IRs and effects available with our FREE MightyAmp app. And the best part is that you can save all the changes you made to a channel for further use.
Perfect For All Styles Ultimate Compatibility: Mighty Plug works perfectly with active/passive electric guitar and bass, and acoustic-electric guitars with piezo or magnetic pickup. The signal is crystal clear.
Also, the compact and light-weight design allows you to play comfortably on any guitar and bass body types, including acoustic guitars and ukuleles.
(16343)
The Tech Features
Brand: Nux
Model: MP2
Modes: Guitar, Bass
Additional Features:
- Acoustic Guitar Simulator with Impulse Response Acoustic Guitar Emulation
- 13 Amplifier Models
- 19 Variety of Effects
- 20 Impulse Response Files (Speaker Cabinet and Acoustic Guitar)
- Physical Amplifier Modeling Algorithm
- Noise Gate
Drum Beats: 10 Patterns and Metronome
Bluetooth: Dual Mode Bluetooth 4.2
Battery: Rechargeable Li Battery
Playing Time: Approximately 3 Hours
We use Courier services to ship our goods to you as fast as possible. Once the package leaves our warehouse the time to your door depends on your location, and any reported delays in your area.
We ship all orders for free. All deliveries are insured so if an item arrives damaged we'll happily refund or replace it for you. Check our warranty page for more information.
Purchases with Artist Guitars come with a 3-year Warranty. Warranty is only valid to the original purchaser and in the original country of purchase. Please take note of your order number to help us verify your purchase in the event of a warranty claim.
If the issue can be fixed by replacing a part, we will send it to you free of charge. Spare parts are shipped from our office in Sydney, Australia. If more extensive work is required our Customer Happiness department will arrange a free return slip or courier collection to get your item returned for further assessment.
Also included in your warranty is our industry leading 100 Days Change of Mind Policy
If you're not completely satisfied with the quality of any of our products, we'll be happy to arrange a free return of your product for an exchange or full refund, including any shipping charges. This also covers instances where you may have bought the wrong size or if you simply change your mind.
If you do require a return, just Open a Support Ticket and we'll either send you a reply paid label for Australia Post or arrange for a collection by courier. This will depend on your location and the product you purchased. If you have any trouble you can contact us.
Customer Reviews
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Richard LawrenceVerified Buyer
Nux mp2 mighty plug
Awesome little unit. Allows practice while not annoying the lovely wife.
Store OwnerWe appreciate you taking the time to leave us a review. Thank you for the positive rating!14 May 2025 -
John GoodsonVerified Buyer
Great for students
This is a super handy little device, and especially great for a noisy music classroom environment. Even I sound great in the headphones when I playing though this jobby, and that's generally not something I'm used to. Messing with the effects using the Bluetooth app on a phone is a great way to learn how pedal effects work, and is also a heaps big bunch of sonic fun. I got a small number for a class setting; I shaping up to get some more.
Store OwnerThanks for your review! Please feel free to reach out to us if you have any questions.28 March 2025 -
Tim NawrockiVerified Buyer
Great for practicing any time
It does exactly what I was looking for - a silent amp for practicing anywhere, any time without annoying anyone! The pre-sets are OK and I've had a bit of fun playing around with the settings in the app to dial in specific tones.
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!2 January 2025 -
Nash spakrsVerified Buyer
It’s great but would be better if it were a speake
This handy little device is great for guitar and bass players, unfortunately this NUX mp2 mighty plug only works when connected to either a headset/speakers, this device does not work as a speaker by itself
Store OwnerWe appreciate the time you have taken to write a review. Thank you.8 August 2024 -
GeorgeVerified Buyer
Nux MP2 - great design
Awesome device with heaps of features, including an open software interface allowing developers to create enhanced apps including Mightier Amp.
Store OwnerThanks for your feedback! Please do not hesitate to reach out to us if you have any questions.26 July 2024
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JoshVerified Buyer
Outstanding
An outstanding addition to my kit. Versatile, features galore, absolutely great.
Store OwnerThanks for your review! Please do not hesitate to reach out to us if you have any questions.13 December 2023 -
ShaneVerified Buyer
MP2 Mighty plug
Great product and excellent customer service. Could not be happier
Store OwnerWe are pleased to hear that you have had a great experience in purchasing with us. Thank you so much for the review.19 September 2023 -
ShannonVerified Buyer
Nux mp-2
Awesome product, works as expected and dispatched fast
Store OwnerThank you so much for taking the time to leave feedback. We really appreciate the support!9 February 2023 -
Geoffrey WeirVerified Buyer
Excellent product
Bought as Xmas present as I bought myself one not long ago so I know exactly what to expect
Store OwnerWe are glad to hear that you are happy with our product. Thank you for sharing this feedback with us and for the support!6 December 2022 -
PipVerified Buyer
I'd rate it 5½ stars if I could.
Bought my NUX MP-2 in September before the price went up. Chose it over then just newly releasing MP-3 as I didn't need the additional few features of the latter for my functional purpose. What can I say that hasn't been said about this fabulous tool already? This is just another amazing piece of kit from NUX. Oh boy, have things come a long way since the basic single voice AmPlugs of just a few years ago. Plenty of You Tube reviews and demos on this, so I won't reiterate any of that here. There's truly enough in the NUX MP-2 to keep any guitarist happy with quite practice or recording. I'd buy the same again. Pragmatic practice and/or recording tool. I'd give it 5½ stars if I could. Another NUX innovative and quality product.
Store OwnerThank you so much for taking the time to leave us an awesome review! We appreciate it. If you need anything, please don't hesitate to contact us. Cheers!5 November 2022 -
Neil BakerVerified Buyer
Nux mighty plug
Excellent product absolutely love it, highly recommended
Store OwnerThank you so much for taking the time to share this feedback. We really appreciate the support!29 September 2022 -
IanVerified Buyer
Please consider this product
This is the most amazing home practice and private play a long bit of kit. Bass sounds absolutely fantastic through this
Store OwnerThank you so much for taking the time to share this feedback. We really appreciate the support!6 September 2022 -
George MacraeVerified Buyer
Nux Mighty plug
Sound is really good I've plugged into my harmonica mic and play my harp through it, it's absolutely brilliant
Store OwnerThank you so much for taking the time to share this feedback. We really appreciate the support!17 August 2022 -
GRANTVerified Buyer
Ideal for silent practice.
Perfect to bluetooth to your phone for silent practice. Late night jam without annoying your wife is a bonus. Loved it so much I ordered the MP-3. Cleans and crunch sound amazing but the heavier tones not so much. The new MP3 plug allows for uploading your personal IR's so all the tones now sound great (including the high gain ones) Also managed to connect a Midi wireless controller to change pre-sets so I now play and switch with ease.
Store OwnerThank you for the review. We are glad to hear that the product is what you are looking for.3 August 2022 -
Graham PetrieVerified Buyer
Nu-x mighty plug 2
A very good piece of equipment. Having one less lead when practising makes it a lot easier. The app for programming works well with lots of options to choose from.
Store OwnerWe truly appreciate the time you have taken to leave a review for the product. Thank you so much.23 June 2022 -
Mark JuryVerified Buyer
Nux Mighty Plug turns Electric guitar into acousti
I’m learning acoustic guitar (beginner) and read on internet that it’s easier to learn acoustic on electric guitar due to various reasons (it actually is). So my new electric guitar now sounds like a Martin (or Gibson or Taylor) acoustic guitar without the bulk (or price tag) thanks to the Nux Mighty Plug. I’m also having fun playing guitar with multiple electric guitar effects. Now I’m playing acoustic and electric. Also connect a lead from the MP to portable speaker or surround sound input and you now have a guitar amp. MP comes with 7 preset setups including acoustic so you don’t need the app to use. App allows you to explore and change different sounds, provides drums, backing tracks etc so still recommended. One thing to be aware of, in my experience, not all headphones will sound ‘loud’ if at full volume on MP and guitar. My guess that it’s the low output of the guitar magnetic pickup. Problem was solved by using headphones without inline volume control and I believe 32 ohm impedance. You might need to experiment with different headphones to get the desired volume output. All in all it works really well and is great for me learning guitar and living in an apartment.
Store OwnerThank you for the review. We are glad to hear that the product is working great for you.2 June 2022 -
Shane ClayworthVerified Buyer
Brilliant bit of gear
Very impressed by this great unit. Solved a practice problem for me, but has delivered much more. Solid build, wide variety of great tones that sound fantastic, noise free, highly configurable, solid bluetooth, easy recording through the audio interface. Nux have packed ALOT into this unit, and done it well. And of course, Artists sales and service aced it again with simple, super quick delivery. Highly recommend this terrific little unit. It will surprise you.
Store OwnerThank you so much for taking the time to share this feedback. We really appreciate the support!24 April 2022 -
PaulVerified Buyer
Mighty mighty guitar plug
If you are looking for a portable practice solution look no further. The mighty plug from NuX ticks the boxes for me.Here’s my setup. I have a traveller guitar and i plug the mp2 into the guitar and I run an 1/8” cable from the headphones socket to a JBL clip3 Bluetooth speaker which I clip to my belt and I can walk around playing guitar with a minimalist setup.It works it really does.No batteries whatsoever!!Built in recharging battery lasts a long time.I use Spotify to stream backing tracks and play along.Couldn’t be happier. Thanks as always Artist guitars for selling a quality product.
Store OwnerThank you so much for the review. We really appreciate it.10 April 2022 -
KenVerified Buyer
NU-X mighty plug 2
Haven’t used all the features yet but so far so good. Makes it easier to just pick up the guitar and play without disturbing those around me.
Store OwnerThank you so much for the great review! If you need anything, please don't hesitate to contact us. Cheers!20 January 2022 -
peterVerified Buyer
Small but Mighty
A great little addition to your guitar arsenal. A terrific range of sounds are possible and all through your headphones so that you don't disturb others. The associated app is very handy.
Store OwnerThank you so much for leaving this feedback. This definitely helps us in improving our products and services.18 January 2022 -
JasonVerified Buyer
Excellent to keep a learner happy and his parents
This little plug is easy to use and with the effects lets learners and accomplished guitarists play to their hearts content using headphones without upsetting all those around them. The app is intuitive and also easy to use.
Store OwnerHi! Thank you so much for the great review! If you need anything, please don't hesitate to contact us. Cheers!13 January 2022 -
Thomas YanVerified Buyer
Great little thing that can do a lot
I have used two generations of Vox's AmPlug in the past and this NUX MP2 is a vast improvement. The Mighty Amp app works well and it is such a convenient way to adjust the settings rather than having to bend down to the floor to reach for the knobs and buttons or tethered to a computer. The various amp simulations sound good along with a nice selection of effects. Bluetooth audio streaming makes it the perfect jamming / practice tool. It is also a class-compliant USB audio interface which you can connect to PC/Mac/iPad/iPhone for recording. There is one caveat with iOS devices, you need the newer Apple Lightning to USB 3 Camera Adapter with external power supply connected. A pity since obviously the MP2 itself does not require external power from the USB port to operate.
Store OwnerThank you so much for taking the time to share this feedback. We really appreciate the support!5 December 2021 -
Geoff AmblerVerified Buyer
Little beauty
For a hundred bucks and a set of headphones, this is an amazingly versatile piece of silent play kit. The range of effects is awesome, and I can hack away without embarrassment or añgry calls from the neighbors
Store OwnerHi, thanks for your feedback. We really appreciate the support!9 November 2021 -
CarolVerified Buyer
Nux mp2 mighty plug
Awsome
Store OwnerThank you so much!26 October 2021 -
Nick TanVerified Buyer
Quick delivery and a great price.
How good is this little device! It now stays permanently on my Les Paul as a practice device. Being able to stream Bluetooth to it helps a lot in backing tracks. The inbuilt metronome is very useful. Amp modelling is great at this price point. I wished however that it had a tuner included. But bloody good stuff for what I paid for it.
Store OwnerThank you so much for taking the time to share this feedback. We really appreciate the support!14 October 2021 -
PaulVerified Buyer
Nux mighty plug mp2
Because of this fantastic piece of gear I have access to so many sounds that sound good really good!! Here’s my sick setup.I own a small Sony Bluetooth speaker.I run a 1/8”cable from the headphone Jack of the mp2 to the aux in on the speaker and Voila instant sounds to turn inside out for. Best part?NO BATTERIES NEEDED as both have their own rechargeable battery built in. I can now walk around with the speaker hooked onto my pocket and my guitar and rock out with backing tracks!!! Thanks to Artist guitars for continuous outstanding service.I am a customer long term and will spread the word to others.
Store OwnerThank you so much for all your support and we're glad to know that you're happy with your order25 August 2021 -
Martin John ZwartVerified Buyer
Nux Mighty Plug
What a fantastic addition to all your other musical equipment, this has it all and with the app it makes it so easy to use and the fact that you can play it anywhere anytime without bothering anyone. A couple of times I’ve woken up in the middle of the night and just felt like playing something on my guitar and with this you have everything you need at your fingertips, I’m blown away with this Mighty Plug and the thought that you can play a bass through it as well is just another bonus. I’ll be holding on to this for a long time to come and showing all my mates how great this thing is. And for Artists Guitars as always such great service they are my go to store first for everything, so thank you guys
20 August 2021 -
Martin John ZwartVerified Buyer
Nux Mighty Plug
What a fantastic addition to all your other musical equipment, this has it all and with the app it makes it so easy to use and the fact that you can play it anywhere anytime without bothering anyone. A couple of times I’ve woken up in the middle of the night and just felt like playing something on my guitar and with this you have everything you need at your fingertips, I’m blown away with this Mighty Plug and the thought that you can play a bass through it as well is just another bonus. I’ll be holding on to this for a long time to come and showing all my mates how great this thing is. And for Artists Guitars as always such great service they are my go to store first for everything, so thank you guys
20 August 2021 -
FrankVerified Buyer
Nux Mighty plug
Great guitar plug to practice with or just to play any where. Great sounds great price
Store OwnerThanks a lot for your feedback. This is highly appreciated. Feel free to contact us if you have any questions or need help.31 July 2021 -
Toby WhittingtonVerified Buyer
wow - just wow!
This little plug is amazing, the sound it produces is great, through headphones, an amp and even my small bluetooth speaker, it's great! had I known how good this was going to be, I might have skipped on buying an amp and put more budget into my bass. I think this is a must-have for any electric guitar or bass player!
Store OwnerWe appreciate the feedback and thank you for all the support.27 July 2021 -
Leon FryerVerified Buyer
Amp in my Pocket
what a great bit of kit! i've got kids so don't like to make too much noise at night time, I just plug the Nux MP2 in and its like I've got the guitar going to a proper amp! Set up was easy, phone interface works well... what's not to like?
Store OwnerThank you so much for the awesome review. Cheers!13 July 2021 -
David mcVerified Buyer
NUX MP2
Recently purchased this terrific little gadget. I have toddler twins so cranking up the amps after 6pm is a no go. The NUX let's me satisfy my inner rock star needs without annoying the rest of the family. Easy to set up, crystal clear sound, decent volume, and enough effects and modelling to keep you happy. Highly recommended.
Store OwnerThank you so much for the review and don't hesitate to reach out if you have any questions or concerns. Cheers!11 May 2021 -
AnonymousVerified Buyer
Great variety of sound. Great value.
We've got two of these in the house now. Got one for my daughter for xmas secretly hoping she wouldn't like it so I could have it, but she loves it. I do too. The four guitar settings are very versatile. Clean sound is nice, plexi overdrive sound is great, fireman lead sound very nice and the accoustic sim is a lot of fun. I've also managed to get some very usable overdriven clean sounds from the three bass settings, so effectively I've got 7 settings for my guitar. You may have to tweak the levels a bit to sound nice with your headphones but that's not too hard and has more to do with the small headphone speakers than anything because if you plug the output signal into an amp (even a home stereo) it sounds great. Very glad I bought this product.
Store OwnerWe truly appreciate your review and we are always happy to hear that our customers enjoy our products. Feel free to reach out to sales@artistguitars.com.au us if you have any questions or concerns. Cheers!12 February 2021 -
Brett WightmanVerified Buyer
Simply the Best amp plug on the market !
I bought this amp plug after seeing all the reviews and demos on youtube. It is truly amazing that you get all those features in a tiny guitar plug for Electric Guitar or Bass guitar.
27 January 2021 -
AnonymousVerified Buyer
Better than expected
Don't get me wrong, I wasn't expecting to get rubbish when spending $99 lol. I actually bought the unit so I could do quiet practice when the family was in bed, and the MP2 does work brilliantly for that - just plug it in and Bluetooth/connect directly to your headphones, or better yet Bluetooth to your phone to use the app with your headphones connected to your phone. And that is where the bonus was in my eyes for the price you pay. Sure it says in the blurb that it does have the effects and amp models built in, as well as other stuff like an acoustic guitar simulator, but to be serious I read all that and thought it costs $99 so didn't really think the extras would be much good. Happy to say I was wrong (don't tell my wife I admitted that), they actually work quite well when you take into account the size of the unit. Of course they aren't perfect but they get the job done and when you consider that you paid $99 for something you can literally carry in your pocket the effects are more like a brilliant free bonus. I can pick up my guitar & headphones at midnight, phone in one pocket and plug in the other and head out under the stars to practice. The rechargeable battery means no fiddling around either, just plug it into a power bank and stay out all night lol. My only nit pick with the Mighty Plug is the length of the supplied USB cable as I think most people will find it's too short to be really useful, but that will depend totally on each person's PC setup. These days though that's a quick fix anyway as there are tons of places to pick up a reasonably priced USB cable of a decent length.
20 December 2020 -
JeffVerified Buyer
Great product, excellent service
As per usual Artist Guitar delivered the product within 3 days (country NSW). The NUX MP2 - what a great little product. Easy to use. I suggest using the QRCode in the documentation to quickly locate the correct app for the phone. The one app handles multiple NUX devices. The app store has multiple apps and it isn't clear which one is the correct one. Great selection of 'pedals' to experiment with but can't change the order of the 'pedals'. The only other downers is that 1) some of the sounds a very soft - not much louder than when the guitar is unplugged - but this is easy fixed by adjust some setting in the app 2) that the jam tracks do not play through the headphones.
23 November 2020 -
AnonymousVerified Buyer
Great stuff
I'd been looking around for something portable I could plug my guitar and headphones into when out camping or at the beach and this does the trick and then some! Best buy I've made in a while. I was surprised to find I can use this little wonder as an USB interface to record directly on my PC! an interface alone will cost you more than this little plug! amazing value.
14 November 2020 -
Tat LaiVerified Buyer
Nux MP2 Mighty Plug - the mightiest plug I have ev
I won't go into details of its features, however this is the best sounding "amplug" type of guitar headphones amp I have ever tried. Bluetooth connects without hassle every time, the app is easy to use and it is very easy to dial in a usable tone in a matter of minutes. I do wish there are physical gain/tone/volume dials on the unit itself but this is really nit-picking, especially when the price is taken into account.
13 November 2020 -
SubilonVerified Buyer
Nux does it again!!!
I sure wish I could’ve had this when I was a kid.The best amp modelling Bluetooth ir response Plus effects drum machine and audio streaming.And it all fits in your pocket.Oug of the box I managed to tweak by sounds through the app and boo-bam I was ready to go.A very reasonable price tag attached too.Grab one now they are sooo worth it.Cant wait to take my traveller guitar headphones and this guy out for a play.So good I will probably get an extra one as backup.
20 October 2020 -
AnonymousVerified Buyer
Very Surprised and Pleased
I just received one of these little units and for the price was not honestly expecting much, once again I was very surprised. This little beast has so much built in and with the APP so easy to use. Now I can practice without disturbing others no matter where I am.
4 September 2020
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You agree to indemnify and release us and our related entities from and against all losses (as before mentioned) which we may incur in respect of any negligence, misuse of the Website, other act or omission, or any breach of these Terms and Conditions by you.
8. Security & access
You are solely responsible for any information that you transmit to us. Whilst we use reasonable endeavours to maintain the security of the Website to Australian standards, we do not guarantee the security of the Website, our records, or any information you submit to us. We disclaim all liability for any computer virus or technological problems or other loss that you may suffer as a result of the browsing or downloading of any files from our Website, or from any data breach, compromise or misuse of your data that is provided to us in connection with the Website.
In order to use the Website, you need to connect to the internet and you are solely responsible for your connection and all fees associated with such connection/access.
9. Privacy
By using this Website you acknowledge and agree that internet transmissions are never completely private or secure and understand that any message or information you send to the Website may be read or intercepted by others. You authorise us to use, store or otherwise process any information including personal information which relates to and/or identifies you, to the extent reasonably necessary for the provision of any goods and services requested by you, and for any other purposes we consider reasonable. Such use will be compliant with the terms of our Privacy Policy (accessible on the Website).
10. Groups
Where we use social media pages or groups run by us, such pages will only be used to advertise our products and services and to facilitate community interaction. Such terms found herein as they relate to providing information will apply to your use of our social media pages or groups.
11. Applicable law
These Terms and Conditions, and your use of our Website are governed by the laws of New South Wales, Australia and you agree to submit to the jurisdiction of the Courts of the State of New South Wales, Australia and Courts competent to hear appeals.
12. Definitions
Unless the context requires otherwise, the following words and phrases in these Terms and Conditions shall have the following meanings:
Website means U including all content, trade marks, and related services, products, websites, tools and applications;
you means the person or entity that accesses the Website and your has a corresponding meaning.
Privacy Policy
This privacy policy (Privacy Policy) sets out how Artist Guitars Pty Ltd ABN 59 160 522 574 and its related bodies corporate (as defined in the Corporations Act 2001 (Cth)) (we, our, us) collects, stores, uses, protects, shares and discloses your personal information.
This Privacy Policy applies to our website located at artistguitars.com.au and its related services, products, websites, social media pages, tools and applications (together the Website). By visiting or using the Website you agree to the collection, storage, usage and disclosure of your personal information by us in the manner described in this Privacy Policy.
Capitalised words in this Privacy Policy have the same meaning as in the Ecommerce Terms and Conditions available on the Website.
1. Types of Personal Information we collect
As part of delivering our services we may collect personal information about you as defined under the Privacy Act 1988 (Privacy Act). We will only collect personal information where it is reasonably necessary for the performance of our functions or activities. The personal information we collect may include the following:
• Account information: this includes information that we collect when you register to use our Website by creating an Account. The information we collect includes your name, email address, and other contact details and any other information you directly give us at the registration stage.
• Customer information: this includes information that you have provided to us when using the Website or otherwise placing an order for Products. The information we collect includes customer level data (such as your date of birth, age, billing address, delivery address and telephone number), order level data (such as order numbers and Products) and any other additional information you provide to us directly or indirectly through your use of the Website. We use such information to assist in providing our services to you (including the supply of Products).
• Profile information: this includes any information you choose to store on the Website that will assist us in delivering our services to you and includes information regarding any subscriptions.
• Financial information: this includes information such as payment card details and bank account details. We use this information to send to our third party payment gateways when you make payment through the Website.
• Website use information: When you use our Website, for example when you contact us, we collect information that enables the Website to be able to run.
• Marketing use information: this includes information provided to us using a marketing or newsletter sign up form.
• Surveys: information in connection with client surveys, questionnaires and promotions.
• Other information we collect related to your use of the Website: your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information and any other information provided by you to us via our Website or our online presence, or otherwise required by us or provided by you.
2. How we collect Personal Information
We may collect personal information either directly from you, or from third parties, including where:
• you register or sign up to the Website;
• you provide information directly to us through the Services or on a hardcopy form (for example if you place an order for Products in-store);
• you use the Website to enter in user content including when you purchase Products and checkout on the Website;
• you use the Website generally;
• you subscribe to any of our newsletters;
• you contact us through our Website, in person, by phone or in writing;
• you submit any of our online sign up forms;
• you deal with us generally via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
• you interact with our Website, social applications, services, content and advertising; and
• you invest in our business or enquire as to a potential purchase of our business.
We may also collect your personal information from third parties including:
• referral agencies;
• government agencies and insurers;
• third parties who produce any content, advertising, and marketing campaigns for us that you may interact with; and
• our other service providers and publicly available sources.
Where we collect your personal information from a third party, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. By providing personal information about another person to us, you represent that you are legally permitted to do so, and we will not be responsible for verifying any such authorisation.
Social media and cookies
We may also collect personal information from you when you use or access our Services or our social media pages. This may be done through use of web analytics tools, 'cookies' or other similar tracking technologies that allow us to track and analyse your Services usage. Please review our Cookies Policy for more information on how we handle and deal with cookies.
3. Use of your Personal Information
We collect and use your personal information for the following purposes:
• to operate the Website and provide services, products or information to you including to:
- assist in streaming and personalising information for you;
- enable us to process your orders for Products;
- enable us to process your personal data;
- to manage our relationship with you, including information about similar products or terms and conditions or send you an email reminder that a task you have performed on our Website remains uncompleted such an incomplete form or cart;
- enable you to communicate with us regarding your use of the Website;
- confirm your identity;
- to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing the services to you;
- communicate with you about your Account, or any transaction;
• to administer contracts including to negotiate, execute and or manage a contract with you;
• to be de-identified for the purposes of generating statistical data and improving the Website;
• for record keeping and administrative purposes, including accounting purposes;
• to administer, operate, protect, improve and optimise the website and our service offerings and customer experience;
• for advertising and marketing purposes (including for analytics);
• to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
• to enable you to take part in a competition;
• to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act 2003 (Cth)). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
• for quality, training and coaching purposes;
• to send you administrative messages, reminders, technical notices, updates, security alerts, and other information about our products and services requested by you; and
• to consider an application of employment from you.
You acknowledge and agree that we may also deal with your personal information in any other manner which is permitted by any agreement that we have in place with you, or otherwise in accordance with our other policies we have in place from time to time.
4. Disclosure of your Personal Information
We may disclose your personal information to third parties for the purposes contained in this Privacy Policy, including without limitation to:
Service Providers
We may share your personal information with service providers utilised by us in the provision of the Services to:
• develop and improve our Services;
• provide you with the Services;
• conduct quality assurance testing;
• provide support; and/or
• provide other services to us.
The service providers (and if necessary data processors) include:
• information technology service providers such as web host providers and analytical providers;
• mailing houses and such other suppliers that assist in delivering products and services;
• organisations who carry out credit, fraud and other security checks;
• payment processors;
• hosting services;
• content delivery services;
• IT support providers;
• marketing businesses engaged by us to disseminate materials to which recipients have consented; and
• specialist consultants.
We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services and associated purposes. We deal with third parties that are required to meet the privacy standards required by law in handling your personal information, and use your personal information only for the purposes that we give it to them.
Affiliates and Acquisitions
We may share some or all of your personal information with our parent company, subsidiaries, joint ventures, or other companies under a common control (Affiliates), in which case we will require our Affiliates to honour this Privacy Policy. In the event we are involved in a merger, acquisition or sale of assets we may disclose personal information collected by us to such entities that we propose to merge with or be acquired by, and will assume the rights and obligations regarding your personal information as described in this Privacy Policy.
Third parties with your consent and in other circumstances
We may also disclose your personal information to third parties to whom you expressly ask us to send the personal information to, or to third parties where permitted under the Privacy Act or where required in order to provide our Services to you. This also includes:
• your authorised representatives;
• government and regulatory authorities and other similar organisations, as required or authorised by law or as required as part of the Services; and
• such entities that we propose to merge with or be acquired by.
We may need to disclose your information to third parties outside of Australia and service providers located internationally in order to enable us to provide the Services, this includes service providers and contractors who are located overseas (telephone answering service, data analytics, IT services) and data processing services.
Where we use a supplier outside of Australia, we will take reasonable steps in the circumstances to ensure that such overseas recipient does not breach the Australian Privacy Principles (except where such steps are not required under the Privacy Act).
We may also aggregate and/or make anonymous your personal information including sensitive information to make it available for the purposes of generating statistical data for the conducting of research and improving the Services.
Where you leave a review of our Products, or if you tag us in any of your own material (including any social media post on your personal account) you grant us a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate and create derivative works from, distribute and display such content through the world in any media.
5. Emails & Marketing
In order to provide the Services to you, you agree to receiving emails and other marketing materials from us for the following purposes:
• notifications about activity on the Services (which are set on by default) including order updates, recommendations, and general updates;
• communication from us or our representatives in connection with the Services; and
• marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing. This includes where you have signed up to our marketing or promotional newsletters.
By default you will receive these email notifications to your email address you nominate at registration.
6. Storage & security
We use third-party cloud providers that provide hosting, data storage and other services.
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measure to protect these systems. However, we cannot guarantee the security of your personal information.
We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
7. Links
Our Services may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
8. Requesting access or correcting your Personal Information
Subject to the Privacy Act, you have a right to access and correct any personal information about you that we may hold. If you wish to request access to the personal information, we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
If we receive a request from you to access or correct personal information we will respond to you within a reasonable time after receiving your request and in the manner requested by you, if it is reasonable and practicable for us to do so. We may charge a reasonable fee for giving access to the information.
9. If we can’t collect your Personal Information
If you do not provide us with the personal information described above, some or all of the following may happen:
• we may not be able to provide the Website to you, either to the same standard or at all;
• we may not be able to provide the Products to you or handle your order effectively;
• we may not be able to provide you with information about the Website that you may want; or
• we may be unable to tailor the content of our Website to your preferences and your experience of our services may not be as enjoyable or useful.
10. Notifiable data breach
In the event that there is a data breach and we are required to comply with the notification of eligible data breaches provisions in Part IIIC of the Privacy Act or any other subsequent sections or legislation which supersede this Part IIIC, we will follow our relevant notifiable data breach procedures in compliance with the Privacy Act and relevant laws.
11. Updates
This Privacy Policy may be updated by us from time to time, and the updated Privacy Policy will apply from the date it is published on our website or otherwise communicated to you. Each time you use our Website you should revisit this Privacy Policy and familiarise yourself with any changes. Continued use of our Services (including our website) shall indicate your acceptance of any changes.
12. Enquiries, requests & complaints
Enquiries regarding this Privacy Policy or the personal information we may hold on you, should be addressed with the Privacy Officer, whose contact details are below.
If you think your personal information, held by us, may have been compromised in any way or you have any other privacy related complaints or issues, you should also raise the matter with the Privacy Officer.
We will ensure your claims are investigated and a formal response will be provided to you, within a reasonable time, considering the circumstances of your claims. If any corrective action is determined to be required, as a result of that investigation, we will take all reasonable steps to rectify the situation and advise you of such, again within a reasonable time considering the circumstances.
If we do not resolve your enquiry, concern or complaint to your satisfaction or you require further information in relation to any privacy matters, please contact the Office of the Australian Information Commission, whose contact details are below.
Office of the Australian Information Commission
| Telephone | 1300 363 992 |
| enquiries@oaic.gov.au | |
| Office | Level 3, 175 Pitt Street, Sydney NSW 2000 |
| Address | GPO Box 5218, Sydney NSW 2001 |
| Postal Address | 1300 363 992 |
| Website | www.oaic.gov.au |
Contacting us
| Entity | Artist Guitars Pty Ltd ABN 59 160 522 574 |
| Contact | Please contact us by submitting a contact us form on the Website. |
COOKIES POLICY
This cookie policy (Cookie Policy) sets out how Artist Guitars Pty Ltd ABN 59 160 522 574 and its related bodies corporate (as defined in the Corporates Act 2001 (Cth)) (we, our, us) handles and uses cookies.
Capitalised terms used in this Cookies Policy have the same meaning as given in our Privacy Policy. Please ensure you carefully read our Privacy Policy in addition to this Cookies Policy.
What is a cookie
We use cookies and URL information to gather information regarding the date and time of your visit and the information for which you searched and which you viewed on the Website. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a web site. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Website. Persistent Cookies can be removed by following Internet browser help file directions. Cookies may enable automatic logins when you visit in the future and may enable content customisation.
Some cookies are necessary to allow you to browse our Website, use its features, and access secure areas. The use of these cookies is essential for our Website to work.
We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:
• User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of our Website.
• Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
• Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
• User interface customisation persistent cookies are used to store a user’s preference regarding a service across web pages.
We use many tools to help us improve our Website. To this end, we use reporting and analytics cookies to collect information about how you use our Website and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:
• First party analytics cookies - we use these cookies to estimate the number of unique visitors, to improve our Website and to detect the most searched for words in search engines that lead to our Website. We use these cookies to learn how our Website is performing and make relevant improvements to improve your browsing experience.
• Third party analytics cookies - we also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our Website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with our Website. For more information on Google Analytics, visit Google’s information page. For instructions on how opt out of Google Analytics, see below.
Advertising cookies are used on our Website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our Website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our Website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising here.
Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our Website to improve the experience of browsing and interacting with our Website. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.
We also use third party vendor re-marketing tracking cookies, including:
• the Google Adwords tracking cookie;
• the Facebook Pixel; and
• SmartrMail tracking cookie.
You can opt out of Google's use of cookies or device identifiers by visiting Google's Ads Settings. Alternatively, you may visit the Network Advertising Initiative opt-out page or control the use of device identifiers by using your device’s settings.
Third parties, including Google may use cookies, web beacons, and other storage technologies to collect or receive information from the Service and elsewhere on the internet and use that information to provide measurement services and target ads. You can opt out of the collection and use of information for ad targeting using aboutads.info/choices
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
To opt out of these communications please visit the Network Advertising Initiative opt out page.
How long will cookies remain on my computer or mobile device?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
How do I control cookies?
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
