
D'Addario EXL110 10-46 Electric Guitar Strings Light 3 Pack
$37.99 $27.99
The Artist Vintage Hybrid V 5 string Bass is an innovation model that blends the traditional P-style Bass and J-style Bass features.
It comes with a gloss finished Ash body, black 3-ply scratchplate, matte finish natural Canadian Maple neck and headstock, 20 frets, Eco-Rosewood fretboard with dot inlays and a Bone nut. It also has open-geared chrome tuners.
With a newly designed active preamp circuit that delivers deeply exhilarating active and passive tones, our Artist Vintage Hybrid V 5 string Bass can deliver both a classic vintage sound with modernity that modern bassist's demand. Passive P style and J style pickups with the added EQ control from the active preamp plus cut/boost bass and treble controls. There is also a separate battery chamber for easy battery replacement.
Brand: Artist
Model: VHYB5
Neck Construction: Bolt-on
Body: Ash, gloss finish
Neck: Canadian Maple, natural matte finish
Fingerboard: Eco-Rosewood, 20 Fret, Bone Nut
Pickups: P-Bass Neck Alnico V Magnet, J-Bass Bridge Alnico V Magnet
Controls: 2x Volume, 2x Active Tones (bass & treble cut/boost)
Hardware: Chrome
Machine heads: Vintage P-style Bass open-geared.
Neck Profile:
Optional Hardcases: REBC300RC, REBC350FTB
Optional Bags: HGBAGEBASS, BAGEB
(14217)
Artist Vintage-Hybrid 5 String - It's a Winner
By: Paul on 30 August 2023Outstanding bass for the money - you'd be hard pressed finding anything substantially better for twice the price. Highly recommended.
Artist Guitars Response
We are glad to hear that you are happy with our product. Thank you for sharing this feedback with us and for the support!
Artist Bass delivers
By: Jan (John) Sojka on 31 July 2023I got this bass guitar for a friend and as we plugged it in, he is amazed at the sound , quality and value. The guitar came over to Western Australia very quickly and in perfect condition. The only complaint is that you don't yet make a 4 or 5 string version left-handed - hint hint.
Artist Guitars Response
We are happy to hear that you like our product. Thank you so much for the support!
A very fun bass for those starting an adventure o
By: Zhi on 25 May 2023Minor action and intonation tweak but otherwise a great bass! Looking for a 5-string bass on a budget less than $300? This is the one.
Artist Guitars Response
Thank you so much for taking the time to leave feedback. We really appreciate the support!
Vintage Hybrid Bass Guitar
By: shane searle on 3 March 2023My son's bass turn up today Wow super fast delivery what an Amazing product you guys have put out there. Set up was spot on The finish on this Bass is superb for under $300 i don't know how you do it This my Third Instrument from Artist cant fault them so well made and play and sound Awesome
Artist Guitars Response
We are glad to hear that you are happy with our product. Thank you for sharing this feedback with us and for the support!
What a unit!!
By: Aaron on 19 February 2023Had this bass > 3 years now. Still has original factory strings, and has remained resonant and bright with good articulation. The sustain on this thing is nuts!! Can easily last 8 bars or more if you let it ring! Mainly use the P-coils at church. Good amount of brightness and hum cancelling! A few quirky workmanship slipups with screw placement on the pickguard etc but still sounds like a bass worth 4x the value or more. Neck is comfortable with no sharp edges. In all, wonderful, affordable way to get into the world of 5 string thumping!
Artist Guitars Response
Thank you so much for leaving this feedback. This definitely helps us in improving our products and services.
Delivery time lacking!
By: Luis del Valle on 25 January 2023I originally ordered this 5 string on Saturday 14 January thinking that it would probably take at least one week. On 23 Jan it was still in Sydney. It arrived this morning (Wed 25 Jan). I was going to wait one more day and if it didn't arrive, I was going to cancel the order, regardless of where it was. I know postage is free from Artist (thanks guys) but I've had deliveries from the UK and the USA arrive quicker. What's the bass like? Stuffed if I know; it's still in the box and probably will be for days. I'll come back with a performance review in a couple of weeks. Cheers. Luis
Artist Guitars Response
I am really sorry for the inconvenience. We do try our best to have orders delivered the fastest way possible and I can see that it is within the ETA of Couriers Please of 25 Jan 2023 to 27 Jan 2023. Please do let us know if there are issues with the bass and we will be more than happy to help.
Value for money
By: Alan on 28 October 2022According to my wife, I own too many basses — yeah, okay, the count is two 6-stringers, three 5-stringers, and a couple of 4-string U-basses, so perhaps she has a point. Anyway, I bought this VHYB5 purely as a “practice” bass — one I can just leave lying around in my music room so I can grab it at a moment’s notice when I feel the urge/inspiration. Anyway, I wasn’t expecting a Fodera (or even a Fender) for the price :-), but the truth is that I’ve been pleasantly surprised. After installing a good set of flats (my string type of choice for all my gear), and doing a decent set-up (primarily action, but also some intonation tweaking), I ended up with a reasonably-decent bass. Finish was good, frets were well done, all the electronics worked. Adequate tonal variation with the various knobs, and an acceptably-smooth action. I found I needed to turn my amp up a bit volume-wise in comparison to my other basses (particularly in passive mode), but that’s just a tweak. Played through a good amp (my main combo is a Fender Stage 800), the tone is well-rounded, and that low “B” string is sweet. In fact, I actually played it at band rehearsal last night, which is something I normally never do with a “practice” unit, and it worked well — wouldn’t hesitate to use for a live gig in an emergency. Of course, it will never replace my beloved Fender Jazz, but this VHYB5 does punch above its weight. Oh, and talking of weight, this is a pretty heavy instrument (a little over 5 kgs), so probably not suitable for a kid, or those of slighter build. ….. Overall, a good-value bass for the $$$.
Artist Guitars Response
Thank you so much for the detailed review, Alan! We really appreciate it. If you need anything, please don't hesitate to contact us. Cheers!
Great value bass IF you're lucky with the lucky di
By: pb on 20 October 2022I purchased one of these instruments (along with a set of Elixir strings) and was really delighted and relieved that the wood was in really good order, the machines and bridge worked well, the frets were dressed well, the neck straight and overall it was an especially great value bass. EXCEPT! The electronics had a significant fault that, because of the sealed nature of the pre-amp, couldn't be repaired, only replaced (i.e. the WHOLE guitar). Given that the bass itself was such a good specimen, I didn't want to send it back for replacement, because my luck with all of the above features, might not be so good a second (or worse, third) time. I tried to negotiate to just get a replacement for the electronics, and was happy to wait for however long it might take to acquire a replacement from the manufacturer, but the Artist Guitars policies would not accommodate this. Because the physical bass is so good, I ended up accepting a partial refund and I will purchase a new set of pickups and pre-amp elsewhere. So, if you are lucky in the first instance, you will have a GREAT VALUE BASS for the cost. If not . . . . . . I wish you the best of luck, because, if you are lucky, you will be REALLY happy.
Artist Guitars Response
Thank you so much for leaving this feedback. This definitely helps us in improving our products and services.
Excellent value!
By: Randall on 11 April 2022I was looking for an economical option to explore 5 strings and I was surprised at the price of the this bass, seemed a bit "too good to be true". So I wasn't expecting much, but wow... what I nice bass. She's a bit on the heavy side (aren't we all), but the sound and action are great. Highly recommended...
Artist Guitars Response
We are glad to hear that you are happy with our product. Thank you for sharing this feedback with us and for the support!
Unbelievable Bass
By: Chris Adey on 10 April 2022This was my third Artist Guitar, all I have done is opened the box, installed the battery and tuned it up. Perfectly set up. Great bass, accurate sounding pickups and superb quality. 10/10
Artist Guitars Response
We are happy to hear that you loved the bass guitar. Thank you so much for your great review.
Low end delight!
By: Stephen on 8 February 2022This is my third bass from Artist and my first 5-string. Straight out of the box this bass is a delight. The action is good and the intonation is perfectly set up. I barely had to tune it. Great tone acoustically and when plugged in. Not too heavy and pretty well balanced and the finish is flawless. This could well become my go-to gigging bass.
Artist Guitars Response
We are glad to hear that you are once again happy with the bass guitar. We truly appreciate your review.
Bass guitar
By: Ben Colasimone on 28 December 2021I ordered this bass a few weeks ago and when I got it..... Oh my god ....... It's amazing........ The looks, feel, and sounds...... It's all amazing........ It has become my main go to bass...... Definitely will be thinking about maybe getting another bass from this fantastic company in the near future :)....... Very pleased with my bass :)
Artist Guitars Response
We are really happy to hear that you loved the bass guitar and that you are really enjoying it. Thank you so much for leaving a review.
Blown Away
By: Jacob on 13 October 2021I went into purchasing this bass optimistic but not expecting the world. A guitar player of about 14 years, I needed my own bass for some home recording but didn't want to shell out over a grand for something I wouldn't be using outside of my computer desk, at the same time needing a certain level of quality. Can confidently say that it went far beyond my expectations. Great set up out of the box and ready to go, plays great. Tuning stability and intonation spot on, the fretwork is greatly done. Could summarise by saying that everything you expect to be an issue with an affordable instrument is not an issue with Artist Guitars. Honestly, the only somewhat negative I have is that it's a pretty heavy instrument. I'm used to light electric guitars though so that certainly has something to do with it. It's absolutely given me confidence and trust in their dedication to affordability and quality, and I have no doubt I'll be purchasing another Artist instrument in the near future. Add that with the quick turn around with shipping, and I would (and have already) recommended Artist to friends. Cheers you mob!
Artist Guitars Response
It is our pleasure and thank you so much for leaving us this feedback. We really appreciate the support!
Best bang for the buck bass!
By: Anonymous on 14 September 2021The VHYB5 has exceeded all my expectations. Given the price, I was not expecting such amazing quality both in build, tone and overall feel. Just to preface, I am a guitar player and not used to the heavy gauges of bass strings, yet with the products set up from the factory and tuning it up myself, this bass plays so easy. Your hand just glides on the neck and the frets are filed down perfectly to avoid any cuts from fret sprouts. The action they provide is also comfortable to play with from the get go. Moreover, the tone from the pickups are great! With the option to play both in active of passive, as well as fine control of the EQ, this bass deems to be a pretty versatile instrument. If you are considering purchasing this bass, get it! I originally intended to only use this bass to record simple bass-lines for my tracks as I was growing tired of programming them into my sessions. But now, with the bass in my hands, I catch myself grabbing it almost as often as I do my guitar to just jam out. The team over at Artists Guitars have outdone themselves here. Although this may not be an American made Fender or Music Man, this bass is the perfect bass for beginners and intermediate players or for those that want a 5 string to add to their collection. You could probably even get it to the level of the Fenders or Music Mans with some modding, but that's up to you ;) TL;DR - This bass is amazing, get one for yourself!
Artist Guitars Response
Thank you so much for taking the time to leave this feedback! We really appreciate your support!
Way better than I expected
By: Howard on 23 July 2021I am mainly a guitarist and owned quite a few high-end MIA instruments in the past. I've gotta say I am really impressed with this bass! The fret work is excellent and the neck is silky smooth. I was able to set the action very low without buzz. The stock hardware are mediocre, but this is expected at this price. The bass is also balanced quite well, no neck-dive even after I routed the body to remove some weight. I don't think you can buy a better Fiver at this price brand new.
Artist Guitars Response
Thanks a lot for your feedback. This means a lot to us. We're always here if you need assistance so feel free to contact us anytime. Cheers!
Very good
By: Peter Jones on 19 June 2021Good value
Artist Guitars Response
Thank you very much for your feedback on the guitar. This means a lot to us.
5 of the Best!
By: Darin Browne on 15 June 2021Ordered this 5 string bass, specifically to get the hybrid P-J settings. No disappointed, it is a beautiful east, flexible in sound and a joy to play. Never had a 5 string before, so the extra string does my head in at times, but it is a wonderful bass. Recommended whole heartedly
Artist Guitars Response
Thank you very much for your freedback on the Hardcase. This really means a lot to us. We look forward to more business with you in the future. Cheers!
I love it
By: Angus on 1 June 2021I recently recieved this beautiful beast of a bass and I love it, it has awesome tonal abilitys and is great for any genre of bass playing
Artist Guitars Response
Thanks so much for the review and we're glad to hear that you're happy with your bass guitar.
I love it
By: Angus on 30 May 2021I recently recieved this beautiful beast of a bass and I love it, it has awesome tonal abilitys and is great for any genre of bass playing
Artist Guitars Response
Thank you so much for the support Angus. We are stoked to hear that you are happy with the bass!
Review Artist VHYB5 Vintage Hybrid V 5 String P-J
By: Andrew Parkes on 22 May 2021I have wanted a 5-string bass for a while so I looked around a bit and found your webpage, saw the bass and thought it looks and sounds great and at a silly price. When it arrived I was very impressed by the quality of this, amazing. Even more amazing was the reaction of my wife when I unboxed it: She was a tad dubious about a bass for $300. She was astounded at the quaility. Then I plugged it into a GK and wow, the thing sounds awesome. Well done, what a ripper of a bass!!!!!!
Artist Guitars Response
Thank you kindly for your awesome feedback. This is highly appreciated. We are very happy that you are satisfied with the bass guitar. Cheers!
Great bass
By: Selin on 15 April 2021I have been shopping at Artist Guitars for about 5 years and the quality has always been improving. This bass looks amazing and sounds great, it’s comfortable and it came on time. Great job
Artist Guitars Response
Thank you for the kind words and for the review. We are glad you liked your bass guitar. Cheers!
Spectacularly good for the price
By: Michael M on 9 February 2021Just received my VHYB5 bass (a day early). Beautifully finished and weighted. The finish is as good as on any other name brand bass I,ve ever seen. It feels and plays just like a Fender. I haven’t had a chance to plug it in yet but I’m expecting it to sound excellent. The only thing I’ll mention is when de-tuning, there is a little lag in the machine heads (tuning down requires more turns than when tuning up). However, this may simply be a matter of a small adjustment but even if that’s just the way it is, it’s a tiny matter and in no way .detracts from the overall quality of the bass. $300 for ANY 5 string is good but this bass is VERY good quality for the price. Well done to all at Artist Guitars.
Artist Guitars Response
Thank you so much for taking the time to leave a review Michael. I am stoked to hear that you like the bass!
Sweet Bass
By: Kevin on 5 January 2021Just recieved my bass today. I've checked this thing over a thousand times and can't find one flaw. The neck is straight as a board (my preference). A quick tune up and play my heart happy. Only thing I'm gonna do asap is install my preferred strings and lower the action a bit. Awesome bass here. Awesome quality! I'm stoked over the overall tone the PJ setup puts out.
Built tough
By: Mark on 5 November 2020This Bass exceeded my expectations. Its built strong and can take a beating. The sound is fantastic and the P-J pick up know is very useful. Highly recommended.
best value you'll get out of a bass in the sub $10
By: Anonymous on 25 August 2020I own a 4 string Fender Player P Bass and Fender Vintera J Bass. I wanted to try out and practice on a 5 string bass, so I bought this model from Artist. For $300, this 5 string is a steal in terms of tonality, playability, and design. I could not believe how well this thing handled and sounded, so I went to a retailer music store and checked out the Sterling Music Man Ray 5. With just ONE humbucking pickup, it came around three times the price of this model. And man, I just keep thinking how much better it felt and sounded on the Artist PJ Bass. Seriously, you're not going to be disappointed AT ALL for the price this bass is selling at. The only Cons I do see with this Bass is: - Heavy. My shoulder was dying for the rest of the day from just a 2 hour session where I was standing the entire time. Use it while sitting and problem solved. - The B string is a little flabby, but manageable. - I had to adjust the action when it came out of the box. You will get a lot of buzzing if you do not know how to setup the bass to your own playability. Easy fix though, go YouTube and watch the tutorial. It's simple. I highly recommend this bass for anyone, whether you are a learner or a seasoned bassist. You will understand how greatly those big retailers and famous branded manufacturers are price hiking their instruments.
Learning The 5 String Bass
By: Anonymous on 7 August 2020In this money hungry world, where even the entry-level big name brands are out of the question for people like me on a very low income, the prices of Artist Guitars are an encouraging reminder that the pursuit of learning a musical instrument is accessible and affordable and that it is still possible to get well-made instruments for a good price. The free postage and returns are an extra bonus and reinforce to me that Artist Guitars stand by their products. All these things mean that I can realistically learn to play multiple instruments and not break the bank. I support Artist Guitars. In my opinion, they are the best value for money online instrument retailers on the market today. Recently I decided to learn bass guitar and decided on the 5 string bass. The Artist VHYB5 Vintage Hybrid V 5 String P-J Style 5 String Bass Guitar is awesome !!! It's well made; even heavy-duty. It's a joy to learn on and I'm amazed with its resonance and long sustain. It's also a work of art. In my opinion, this is a no-risk purchase. For me it was one of the best purchases I've ever made.
Awesome product
By: Dario Antoine on 31 July 2020I love this guitar this is the second one I bought artist guitar are awesome great price awesome sound would definitely recommend
5 string bass guitar
By: george enchev on 31 July 20205 string bass guitar is AWESOM ,thank you ARTIST
I am not a bass guitarist
By: Marc Bradley on 26 July 2020Wow I am not a bass guitar, but I wanted to add a bass to my studio set up , so I purchased this vintage 5 string Artist bass guitar with active pick ups. It is brilliant , straight out of the box , It played and sounded great. Now I am not a bass guitarist , so take the word of my bands bass guitarist. He has a $1500 bass and I took my bass to rehearsals, just to show the guys , he plugged it in and wow , he not only loved it but the rest of the band said it sounded better than his bass.The words I think were it lifted the sound.The playability right out of the box was impressive, as was the finish.Thanks Artist great work , I might add the customer service was and has always been really good, the bass was on back order and Artist kept up to date all the way, well done , I will buy again.
All Rounded..
By: BVS on 26 May 2020After years on the 4 strings,I try the 5 .. good bass in the classic body shape … P/U's got good range... neck smooth.. great for all playing all range of music styles...
Great bass, lots of fun to play
By: Anonymous on 18 February 2020I'm not a bass player but I've got a few different guitars at home including a 7 string so I wanted a 5 string bass to go along with anything I may try to (badly) record at home. I did some looking around at the second hand market, and even for this price most of those were either beginner bases or were pretty beat up. I found another bass very similar to this being sold overseas that I could have had shipped here, with the key difference being the passive/active push-pull feature in Artist's version which was very attractive, and more importantly the service with Artist has been excellent and shipping times are amazing. So I opted for this bass, which arrived super quick as I assumed it would - straight out of the box it played and sounded awesome! I've owned a couple of affordable Ibanez and Yamaha basses in the past and they are nowhere near as good as this. I was also surprised at the quality of the instrument for how cheap it is. No sharp fret ends, smooth neck, easy to play. I really love this! Thanks Artist guitars for the great guitar and great service as well. I hope to see the lineup of guitars increase over time
Artist VHYB5 Vintage Hybrid V 5 String P-J Style B
By: Craig Debus on 18 October 2019I received my Artist VHYB5 Vintage Hybrid V 5 String P-J Style Bass Guitar within 2 days after preorder restock. I'm very happy with this Bass, fantastic straight out of the box, but I did lower the action a little and had to intonated the G string a touch, other that its all good. Its sounds great, the active pick ups are great, the volume push pull knob allows switch between active and passive mode. I love the look and finish of the Bass..!!
P-J style 5 string bass
By: Jay on 5 July 2019A high quality bass that is a joy to play. Out of the box minimal set up was needed. The nut height and action was perfect for me, just a tweak of the intonation and it was ready to play. Didn't find a flaw anywhere, extremely well finished. It has a great variety of tones and easily handles several genres I play. I really like the round wound strings it shipped with, which are also made by Artist, I'll be ordering these. Fantastic bass, highly recommend it.
5 String Bass
By: Ian on 7 March 2019I thought I’d try a 5 string bass. What I didn’t expect was this beautiful instrument. Beautiful understated gloss finish over a natural wood colour. Amazing.
5 string base
By: Darryl Weckert on 4 July 2018Hi there I recently acquired a artist 5 string base. have only ever played a 4 string for the last 30 odd years. anyway I love the sound of it plays like a dream after a few tweaks and setting up. The price was great as well It is really good to see an Australian company produce good stuff like this. the electronics are excellent with the base. treble. balance and volume. I will be telling a lot of people about this produce. very happy
VHYB5
By: Johnathon foster on 24 April 2018Extremely well put together bass.. after a few setup tweaks for personal preference it plays and sounds fantastic.. the active electronics respond very well to minor adjustments. Fret work is very good and the bass is very sturdy. Definitely worth the money and will go on to be very loved. Great instrument
D'Addario EXL110 10-46 Electric Guitar Strings Light 3 Pack
$37.99 $27.99
D'Addario EJ16 12-53 Phosphor Bronze Acoustic Guitar 3 Pack
$49.99 $32.99
D'Addario EJ26 11-52 Phosphor Bronze Acoustic Guitar Strings 3 Pack
$49.99 $32.99
*A $6 monthly account fee applies
(only payable if a balance is owing) See full Ts & Cs
Add your favourites to cart
Select Afterpay at checkout
Log into or create your Afterpay account, with instant approval decision
Your purchase will be split into 4 payments, payable every 2 weeks
All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of country offering Afterpay
Late fees and additional eligibility criteria apply. The first payment may be due at the time of purchase
For complete terms visit afterpay.com/terms
This website artistguitars.com.au and all content, trade marks and its related services, products, websites, tools and applications (Website) is owned and operated by Artist Guitars Pty Ltd ABN 59 160 522 574 (our, us, we, Artist Guitars). By accessing and using our Website you agree to comply with the following terms and conditions (Terms and Conditions). We may update our Terms and Conditions from time to time without notice to you. Each time you use our Website you should revisit these Terms and Conditions and your continued use of the Website constitutes your acceptance of them.
1. Using our website
We provide our Website to facilitate the supply of our products, to help us connect with you and to provide general information and relevant content that you may be interested in. You must not use the Website for any purpose other than its intended purpose, and you must not harm our Website in any way. When using the Website you must not act fraudulently, or provide us with false, inaccurate, infringing or misleading information. Parts of our Website may allow you to comment or submit your content, and in doing so you must not post anything that is inflammatory, racist, abusive, harassing, obscene, sexually explicit or that violates any Australian law or the rights of any person.
Where you use our Website to browse our products, and/or place an order our Ecommerce Terms and Conditions will apply to you.
Content on our Website is provided solely for your reference purposes. We include information for your convenience as a general summary of matters current at the time of posting that may interest you. The contents do not constitute medical and/or financial and/or legal professional advice and are not intended to be a substitute for medical and/or professional advice and should not be relied upon as such. We make no warranties that the information published by us is correct. You should seek professional advice in relation to any matters that you have.
The information you provide us and your use of the Website must not:
• create liability for us;
• infringe any third party’s privacy rights;
• infringe any third party's copyright, patent, trademark, trade secret, intellectual property or other proprietary rights or rights of publicity or privacy;
• violate any applicable laws (including those governing privacy, consumer protection, unfair competition, criminal law, racism or antidiscrimination or trade practices law); or
• be defamatory, trade libellous, unlawfully discriminatory, threatening or harassing.
If you provide us with any feedback, ideas, modifications, suggestions, improvements or other content you agree that we may, at any time, without restrictions exploit, copy, republish, edit, or otherwise use such content on any medium worldwide (including on the internet). We will not be required to pay you any compensation for such content (regardless of our use). We have no obligation to review any content or otherwise remove any content that may be unlawful, offensive, threatening, defamatory or obscene.
Any reviews submitted to us will be our property on and from its creation and we will be able to deal with it unrestricted. Without limiting this right, we may remove any review, and use any review on our Website or on any medium online worldwide (including social platforms) at our discretion (regardless of the content). To the extent necessary you must assign all rights, title and interest in such reviews as required by this clause.
Your use of this Website is by personal, non-exclusive licence granted by us strictly in accordance with these Terms and Conditions. This Website is only available to, and may only be used by, persons who can form legally binding contracts under applicable laws. If you do not qualify, you must not use the Website.
2. Intellectual property
We remain the owner of the Website and all intellectual property rights associated with the Website (including without limitation trade marks, logos, names, designs, content, videos, logos, images and source code) and any improvements or modifications to such intellectual property. We ask that you do not copy, reproduce or modify any of our Website for any purpose except where we give you our prior written consent or sharing is otherwise permitted (as noted below).
When you provide us with information you agree to allow us to distribute or use that information as we consider necessary and in accordance with our Privacy Policy accessible on the Website.
We are not responsible for any loss that may occur from you submitting your information to us.
3. Your account
We may require you to set up an account with a username and password to gain access to parts of the Website. If we do, you will be responsible for keeping the combination of these details confidential and any actions that occur through your account (whether directly or indirectly) you are responsible for.
If we permit you to connect to the Website using a third-party service (e.g. Facebook or Google+), you grant us permission to access, store, and use the information from that service as permitted by that service.
4. Access and termination
We reserve the right, at any time and without prior notice, to remove or disable your access to the Website or any part of it, including your Account, for any reason and you agree that we are not liable for any loss suffered by you or any third party as a result of the removal or disablement of the Website.
These Terms and Conditions will continue to apply until terminated or superseded by us. You can terminate your agreement with us by discontinuing your use of the Website at any time. You do not need to inform us if you choose to discontinue use of the Website.
5. Sharing
We may make content available for you to share on the Website. Where such content is made available, you must ensure that such sharing is properly credited to us including a link back to us, and comply with any other instructions we may specify. Your licence to share such content is by revocable and limited right. Where you share our content, you do so at your own risk. We will not be liable in any respects for any content that you share.
6. Links
Our Website may contain links to or from other third-party websites which we have no control over. We are not responsible for the content or use of these other websites (including any virus, or disturbing or harmful content) and you access them at your own risk.
You acknowledge and agree that by utilising any third-party services through our Website (such as PayPal or any other payment provider) you are bound by the terms and conditions of that third party.
You acknowledge and agree that you are solely responsible for ensuring that you have read and understood any applicable third-party (such as PayPal) terms and conditions when using the Website. We will not be liable for any loss or damage suffered by you in connection with such third party terms, regardless of whether we bring these to your attention or not. You are solely responsible for obtaining a copy of and reviewing such third party terms. We are not party to any transaction between you and a third party. For example, if you incur a debt to a third party payment provider in connection with a purchase through the Website, you are solely liable for that debt and you acknowledge that we are unrelated to, and have no control over that third party payment provider.
In the event we provide linking services with third parties, you authorise us to undertake to provide details as necessary to that third party.
7. Liability and indemnity
Although our content has been drafted with due care and diligence, our Website and our content is provided “as is” and we make no representations and give no warranties or guarantees as to the suitability, accuracy or quality of the Website. We do not guarantee that the Website will be free from errors or defects, or that the Website will be accessible at all times.
Your use of the Website is at your own risk and to the extent permitted by law, we exclude all liability of any kind, however arising, including any lost profit, lost opportunity, lost revenue, lost data, losses resulting from security failure, or any indirect or consequential loss resulting from your use of the Website. Our total liability is limited to $1, however where we cannot limit our liability to $1 by law then our liability will be limited to the cost of re-supply of the relevant services (being the provision of the Website to you), or refunding the amount paid by you to us in connection with the services (if any).
You agree to indemnify and release us and our related entities from and against all losses (as before mentioned) which we may incur in respect of any negligence, misuse of the Website, other act or omission, or any breach of these Terms and Conditions by you.
8. Security & access
You are solely responsible for any information that you transmit to us. Whilst we use reasonable endeavours to maintain the security of the Website to Australian standards, we do not guarantee the security of the Website, our records, or any information you submit to us. We disclaim all liability for any computer virus or technological problems or other loss that you may suffer as a result of the browsing or downloading of any files from our Website, or from any data breach, compromise or misuse of your data that is provided to us in connection with the Website.
In order to use the Website, you need to connect to the internet and you are solely responsible for your connection and all fees associated with such connection/access.
9. Privacy
By using this Website you acknowledge and agree that internet transmissions are never completely private or secure and understand that any message or information you send to the Website may be read or intercepted by others. You authorise us to use, store or otherwise process any information including personal information which relates to and/or identifies you, to the extent reasonably necessary for the provision of any goods and services requested by you, and for any other purposes we consider reasonable. Such use will be compliant with the terms of our Privacy Policy (accessible on the Website).
10. Groups
Where we use social media pages or groups run by us, such pages will only be used to advertise our products and services and to facilitate community interaction. Such terms found herein as they relate to providing information will apply to your use of our social media pages or groups.
11. Applicable law
These Terms and Conditions, and your use of our Website are governed by the laws of New South Wales, Australia and you agree to submit to the jurisdiction of the Courts of the State of New South Wales, Australia and Courts competent to hear appeals.
12. Definitions
Unless the context requires otherwise, the following words and phrases in these Terms and Conditions shall have the following meanings:
Website means U including all content, trade marks, and related services, products, websites, tools and applications;
you means the person or entity that accesses the Website and your has a corresponding meaning.
This privacy policy (Privacy Policy) sets out how Artist Guitars Pty Ltd ABN 59 160 522 574 and its related bodies corporate (as defined in the Corporations Act 2001 (Cth)) (we, our, us) collects, stores, uses, protects, shares and discloses your personal information.
This Privacy Policy applies to our website located at artistguitars.com.au and its related services, products, websites, social media pages, tools and applications (together the Website). By visiting or using the Website you agree to the collection, storage, usage and disclosure of your personal information by us in the manner described in this Privacy Policy.
Capitalised words in this Privacy Policy have the same meaning as in the Ecommerce Terms and Conditions available on the Website.
1. Types of Personal Information we collect
As part of delivering our services we may collect personal information about you as defined under the Privacy Act 1988 (Privacy Act). We will only collect personal information where it is reasonably necessary for the performance of our functions or activities. The personal information we collect may include the following:
• Account information: this includes information that we collect when you register to use our Website by creating an Account. The information we collect includes your name, email address, and other contact details and any other information you directly give us at the registration stage.
• Customer information: this includes information that you have provided to us when using the Website or otherwise placing an order for Products. The information we collect includes customer level data (such as your date of birth, age, billing address, delivery address and telephone number), order level data (such as order numbers and Products) and any other additional information you provide to us directly or indirectly through your use of the Website. We use such information to assist in providing our services to you (including the supply of Products).
• Profile information: this includes any information you choose to store on the Website that will assist us in delivering our services to you and includes information regarding any subscriptions.
• Financial information: this includes information such as payment card details and bank account details. We use this information to send to our third party payment gateways when you make payment through the Website.
• Website use information: When you use our Website, for example when you contact us, we collect information that enables the Website to be able to run.
• Marketing use information: this includes information provided to us using a marketing or newsletter sign up form.
• Surveys: information in connection with client surveys, questionnaires and promotions.
• Other information we collect related to your use of the Website: your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information and any other information provided by you to us via our Website or our online presence, or otherwise required by us or provided by you.
2. How we collect Personal Information
We may collect personal information either directly from you, or from third parties, including where:
• you register or sign up to the Website;
• you provide information directly to us through the Services or on a hardcopy form (for example if you place an order for Products in-store);
• you use the Website to enter in user content including when you purchase Products and checkout on the Website;
• you use the Website generally;
• you subscribe to any of our newsletters;
• you contact us through our Website, in person, by phone or in writing;
• you submit any of our online sign up forms;
• you deal with us generally via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
• you interact with our Website, social applications, services, content and advertising; and
• you invest in our business or enquire as to a potential purchase of our business.
We may also collect your personal information from third parties including:
• referral agencies;
• government agencies and insurers;
• third parties who produce any content, advertising, and marketing campaigns for us that you may interact with; and
• our other service providers and publicly available sources.
Where we collect your personal information from a third party, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. By providing personal information about another person to us, you represent that you are legally permitted to do so, and we will not be responsible for verifying any such authorisation.
Social media and cookies
We may also collect personal information from you when you use or access our Services or our social media pages. This may be done through use of web analytics tools, 'cookies' or other similar tracking technologies that allow us to track and analyse your Services usage. Please review our Cookies Policy for more information on how we handle and deal with cookies.
3. Use of your Personal Information
We collect and use your personal information for the following purposes:
• to operate the Website and provide services, products or information to you including to:
• to administer contracts including to negotiate, execute and or manage a contract with you;
• to be de-identified for the purposes of generating statistical data and improving the Website;
• for record keeping and administrative purposes, including accounting purposes;
• to administer, operate, protect, improve and optimise the website and our service offerings and customer experience;
• for advertising and marketing purposes (including for analytics);
• to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
• to enable you to take part in a competition;
• to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act 2003 (Cth)). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
• for quality, training and coaching purposes;
• to send you administrative messages, reminders, technical notices, updates, security alerts, and other information about our products and services requested by you; and
• to consider an application of employment from you.
You acknowledge and agree that we may also deal with your personal information in any other manner which is permitted by any agreement that we have in place with you, or otherwise in accordance with our other policies we have in place from time to time.
4. Disclosure of your Personal Information
We may disclose your personal information to third parties for the purposes contained in this Privacy Policy, including without limitation to:
Service Providers
We may share your personal information with service providers utilised by us in the provision of the Services to:
• develop and improve our Services;
• provide you with the Services;
• conduct quality assurance testing;
• provide support; and/or
• provide other services to us.
The service providers (and if necessary data processors) include:
• information technology service providers such as web host providers and analytical providers;
• mailing houses and such other suppliers that assist in delivering products and services;
• organisations who carry out credit, fraud and other security checks;
• payment processors;
• hosting services;
• content delivery services;
• IT support providers;
• marketing businesses engaged by us to disseminate materials to which recipients have consented; and
• specialist consultants.
We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services and associated purposes. We deal with third parties that are required to meet the privacy standards required by law in handling your personal information, and use your personal information only for the purposes that we give it to them.
Affiliates and Acquisitions
We may share some or all of your personal information with our parent company, subsidiaries, joint ventures, or other companies under a common control (Affiliates), in which case we will require our Affiliates to honour this Privacy Policy. In the event we are involved in a merger, acquisition or sale of assets we may disclose personal information collected by us to such entities that we propose to merge with or be acquired by, and will assume the rights and obligations regarding your personal information as described in this Privacy Policy.
Third parties with your consent and in other circumstances
We may also disclose your personal information to third parties to whom you expressly ask us to send the personal information to, or to third parties where permitted under the Privacy Act or where required in order to provide our Services to you. This also includes:
• your authorised representatives;
• government and regulatory authorities and other similar organisations, as required or authorised by law or as required as part of the Services; and
• such entities that we propose to merge with or be acquired by.
We may need to disclose your information to third parties outside of Australia and service providers located internationally in order to enable us to provide the Services, this includes service providers and contractors who are located overseas (telephone answering service, data analytics, IT services) and data processing services.
Where we use a supplier outside of Australia, we will take reasonable steps in the circumstances to ensure that such overseas recipient does not breach the Australian Privacy Principles (except where such steps are not required under the Privacy Act).
We may also aggregate and/or make anonymous your personal information including sensitive information to make it available for the purposes of generating statistical data for the conducting of research and improving the Services.
Where you leave a review of our Products, or if you tag us in any of your own material (including any social media post on your personal account) you grant us a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate and create derivative works from, distribute and display such content through the world in any media.
5. Emails & Marketing
In order to provide the Services to you, you agree to receiving emails and other marketing materials from us for the following purposes:
• notifications about activity on the Services (which are set on by default) including order updates, recommendations, and general updates;
• communication from us or our representatives in connection with the Services; and
• marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing. This includes where you have signed up to our marketing or promotional newsletters.
By default you will receive these email notifications to your email address you nominate at registration.
6. Storage & security
We use third-party cloud providers that provide hosting, data storage and other services.
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measure to protect these systems. However, we cannot guarantee the security of your personal information.
We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
7. Links
Our Services may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
8. Requesting access or correcting your Personal Information
Subject to the Privacy Act, you have a right to access and correct any personal information about you that we may hold. If you wish to request access to the personal information, we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
If we receive a request from you to access or correct personal information we will respond to you within a reasonable time after receiving your request and in the manner requested by you, if it is reasonable and practicable for us to do so. We may charge a reasonable fee for giving access to the information.
9. If we can’t collect your Personal Information
If you do not provide us with the personal information described above, some or all of the following may happen:
• we may not be able to provide the Website to you, either to the same standard or at all;
• we may not be able to provide the Products to you or handle your order effectively;
• we may not be able to provide you with information about the Website that you may want; or
• we may be unable to tailor the content of our Website to your preferences and your experience of our services may not be as enjoyable or useful.
10. Notifiable data breach
In the event that there is a data breach and we are required to comply with the notification of eligible data breaches provisions in Part IIIC of the Privacy Act or any other subsequent sections or legislation which supersede this Part IIIC, we will follow our relevant notifiable data breach procedures in compliance with the Privacy Act and relevant laws.
11. Updates
This Privacy Policy may be updated by us from time to time, and the updated Privacy Policy will apply from the date it is published on our website or otherwise communicated to you. Each time you use our Website you should revisit this Privacy Policy and familiarise yourself with any changes. Continued use of our Services (including our website) shall indicate your acceptance of any changes.
12. Enquiries, requests & complaints
Enquiries regarding this Privacy Policy or the personal information we may hold on you, should be addressed with the Privacy Officer, whose contact details are below.
If you think your personal information, held by us, may have been compromised in any way or you have any other privacy related complaints or issues, you should also raise the matter with the Privacy Officer.
We will ensure your claims are investigated and a formal response will be provided to you, within a reasonable time, considering the circumstances of your claims. If any corrective action is determined to be required, as a result of that investigation, we will take all reasonable steps to rectify the situation and advise you of such, again within a reasonable time considering the circumstances.
If we do not resolve your enquiry, concern or complaint to your satisfaction or you require further information in relation to any privacy matters, please contact the Office of the Australian Information Commission, whose contact details are below.
Office of the Australian Information Commission
Telephone | 1300 363 992 |
enquiries@oaic.gov.au | |
Office | Level 3, 175 Pitt Street, Sydney NSW 2000 |
Address | GPO Box 5218, Sydney NSW 2001 |
Postal Address | 1300 363 992 |
Website | www.oaic.gov.au |
Contacting us
Entity | Artist Guitars Pty Ltd ABN 59 160 522 574 |
Contact | Please contact us by submitting a contact us form on the Website. |
This cookie policy (Cookie Policy) sets out how Artist Guitars Pty Ltd ABN 59 160 522 574 and its related bodies corporate (as defined in the Corporates Act 2001 (Cth)) (we, our, us) handles and uses cookies.
Capitalised terms used in this Cookies Policy have the same meaning as given in our Privacy Policy. Please ensure you carefully read our Privacy Policy in addition to this Cookies Policy.
What is a cookie
We use cookies and URL information to gather information regarding the date and time of your visit and the information for which you searched and which you viewed on the Website. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a web site. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Website. Persistent Cookies can be removed by following Internet browser help file directions. Cookies may enable automatic logins when you visit in the future and may enable content customisation.
Some cookies are necessary to allow you to browse our Website, use its features, and access secure areas. The use of these cookies is essential for our Website to work.
We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:
• User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of our Website.
• Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
• Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
• User interface customisation persistent cookies are used to store a user’s preference regarding a service across web pages.
We use many tools to help us improve our Website. To this end, we use reporting and analytics cookies to collect information about how you use our Website and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:
• First party analytics cookies - we use these cookies to estimate the number of unique visitors, to improve our Website and to detect the most searched for words in search engines that lead to our Website. We use these cookies to learn how our Website is performing and make relevant improvements to improve your browsing experience.
• Third party analytics cookies - we also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our Website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with our Website. For more information on Google Analytics, visit Google’s information page. For instructions on how opt out of Google Analytics, see below.
Advertising cookies are used on our Website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our Website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our Website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising here.
Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our Website to improve the experience of browsing and interacting with our Website. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.
We also use third party vendor re-marketing tracking cookies, including:
• the Google Adwords tracking cookie;
• the Facebook Pixel; and
• SmartrMail tracking cookie.
You can opt out of Google's use of cookies or device identifiers by visiting Google's Ads Settings. Alternatively, you may visit the Network Advertising Initiative opt-out page or control the use of device identifiers by using your device’s settings.
Third parties, including Google may use cookies, web beacons, and other storage technologies to collect or receive information from the Service and elsewhere on the internet and use that information to provide measurement services and target ads. You can opt out of the collection and use of information for ad targeting using aboutads.info/choices
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
To opt out of these communications please visit the Network Advertising Initiative opt out page.
How long will cookies remain on my computer or mobile device?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
How do I control cookies?
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
Copyright © 2023 Artist Guitars Pty Ltd. All Rights Reserved.