
D'Addario EXL110 10-46 Electric Guitar Strings Light 3 Pack
$37.99 $27.99
The TL69BND Thinline Electric is here. It combines the elegant looks of the TC59 but with a thinline body and a single f-hole on its Mahogany Body. The guitar also comes loaded with our Bullbucker pickups. It's also lighter than the TC59, which is awesome!
Sporting Artist's in-house designed and manufactured ""Bullbucker"" humbucking pickups, the range of sound possibilities that can be achieved from the '69 whether it be jazz, blues, rock or country, is quite astounding. The ""Bullbuckers"" are fantastic pickups in their own right and are starting to make some very positive noise amongst guitar players. These ""Bullbuckers"" also coil-split using a push-pull pot for extra tonal versatility.
The vintage style maple neck is very comfortable, and the modern bridge which allows for each string's intonation to be adjusted separately guarantees that you can set your guitar up to its optimal level - such a necessary and useful innovation.
To top it all off this wonderful little axe has locking machine heads that make sure that tuning is never far from perfect.
Brand: Artist
Model: TL69BND
Construction: Bolt-on
Wood:
Nut:
Bridge: Modern Style Bridge with Brass Saddles(Individually Adjustable)
Neck Profile:
Pickups:
Controls: 1 x Volume Knob, 1 x Push/Pull Tone Knob for Coil-Splitting, 3-way Switch
Machine Heads: Locking Machine Heads
Finish: Butterscotch Blonde Gloss
Weight: 3.5kg to 3.8kg / 7 lb and 11.4 oz. to 8 lb and 6 oz. approx.
Optional Hardcases: REC300RC, REC350BK, REC350FTB, EC500
Optional Bags: HGBAGST, BAGST
(16419)
TL69 thinline
By: Richard Dihm on 29 October 2023Done it again Artist .A great instrument .Powerful pickups clear to dirty. Wonderful feel straight from the box just raised the action slighty and there it was,.Thanks guys.
Artist Guitars Response
Thanks for your review! We are always here if you have any questions.
Blown Away!!
By: Pete M on 24 August 2023I bought this as a light-weight gigging guitar so I'm not taking my more expensive guitars on the road. I'm blown away by how good this feels to play and sounds! While it wasn't good to go straight out of the box, all I had to do was give the truss rod a few turns to straighten the neck, a quick intonnation adjustment on the bridge and this guitar plays better than my Mexican Tele. What I'm most impressed with, is the coil split on the humbuckers; I don't have to swap guitars to go from the classic Chicken Fried Tele twang to a blistering Tony Iomi lead tone... I just love it!! Furthermore, the shipping times and post sales service from the Artist Guitars team rivals the big players like Mannys without having to pay high retail prices. Thanks guys :)
Artist Guitars Response
Thank you so much for the review. It is truly appreciated.
Better than Butterscotch
By: Tim on 22 August 2023You cannot fault this guitar for the price. Setup good out of the box, weight is comfortable and tone is just a matter of how you work your amp and pedals. As a average player I know there are better guitars but for my level I can honestly say it's giving me lots of good tmes. And the support team are really on the ball, helpful and friendly. How can you go wrong with a 100 day return policy. Recommended.
Artist Guitars Response
Thank you so much for your review. We truly appreciate it.
Artist TL69 Update
By: Michael on 20 August 2023Update from previous review I have had the TL69 Thinline for 5 months and after some experimentation with open tunings (I settled on Open C) and changing from a Boss Katana 50 Mk2 to a Blackstar Debut 50R the TL69 is a extremely versatile Guitar with Coil Splitting capability it has all the tones and sounds you need it complements all my other Artist Guitars and my Epiphone Sheraton perfectly, if you are looking for a Tele style guitar with out the weight this is the one to go for at $408.00 with a Tweed Case you can't go wrong give it a go you won't be disappointed.
Artist Guitars Response
Thanks so much for your positive feedback. We really appreciate the support. Please feel free to reach out to us if you have any questions.
Tele
By: John Annakis on 21 July 2023I own a number of Martins and Fenders but I discovered Artist Tele via my brother who raves about them. What a Tele sound and effects via split coil, the neck is excellent, the lockable tuner heads nice and quality of American Ash for the price I can’t believe it. Now looking at purchasing the Strat and a slide guitar.
Artist Guitars Response
Thank you for choosing us for your musical needs. Please don't hesitate to reach out if you need any assistance in the future. Cheers!
Scorching Butterscotch
By: Gary Ward on 26 April 2023Great experience overall. Guitar delivered quickly, no problems at all. Now my 12 year old son is ripping around, inspired,
Artist Guitars Response
We are glad to hear that your son is happy with our product. Thank you for sharing this feedback with us and for the support!
Well I'm convinced
By: Scott Murray on 23 March 2023Yep Artist have done it again, I have four tele's and each one has a different sound and tone, this makes number five. This thing "ROCKS"! Both in single and humbucker mode. I've been playing for 45 years and this thing is up there with the best in the market. once personal preferences like string height and such were done, it played just like the big name brand the body emulates, only with a hell of a lot more grunt and presence. The workmanship of the build can't be faulted, right from the neck to the body. No sharp fret ends, no high frets, the bridge is great and the nut perfect. So if you are thinking of getting one of these........ don't think, just get it, you will not be disappointed. weather you're an intermediate or pro this guitar will surprise you. I put his guitar through a high end Fender amp and it sang like a choir of angels welcoming the second coming.
Artist Guitars Response
We are glad to hear that you are happy with our product. Thank you for sharing this feedback with us and for the support!
Artist TL69 Thinline Butterscotch
By: michael on 16 March 2023This is my 3rd Artist Guitar (I'm still waiting for my 4th to arrive) like the 2 previous guitars the TL69 Thinline is amazing feels great in the hand not to heavy I have owned Gibson Les Pauls in the past and found them too heavy the maple neck is fantastic (just like the ST62II Black Guitar) there is no need to spend $2,000 plus on a good guitar gone are the days of cheap and nassty they on par with Epiphones (I own a Sheraton Pro 2which is fantastic in it's own right) if you want a great sounding guitar that feels good in the hand this is the job for you (taking a quote from Peter Northcote) I'm sure one of the many Artist Guitars will suit most players needs .
Artist Guitars Response
We are glad to hear that your recent purchase lives up to your expectations as the previous ones. We truly appreciate your continued business and support with us. Thanks for the review.
Deserves an extra star.
By: Ron Baker on 14 March 2023Everything about the TL69 suits my playing and the sounds I want for the songs I play. On 27 February, I posted a detailed positive review, it's at the top of the list.
Artist Guitars Response
We are glad to hear that you are happy with our product. Thank you for sharing this feedback with us and for the support!
Ticks all the boxes
By: Ron Baker on 27 February 2023My Thin line Tele arrived in less than forty eight hours, brilliant. The usual high quality of Artist guitars. The chunky C shape neck with smooth satin back is really comfortable. Intonation and action are spot on straight out of the box. The humbuckers are punchy with no unwanted noise., coil splitting delivers the signature Tele single coil tones. Bone nut and locking tuners. Quality, features and playability of guitars several times the price. Thoroughly recommend this class axe.
Artist Guitars Response
We are so happy that your guitar arrived really quickly. Thank you for your great review of the guitar. We appreciate it.
REALLY NICE GUITAR
By: David Alexander on 19 February 2023I got my thinline Tele last Wednesday and took it to band practice last Saturday. The guitar did a very creditable job and the rest of the guys were very happy with the sound, particularly as the guitar has coil splitting and in non humbucker mode it worked well the the other guitarist's Les Paul. Just one small thing - the quality control guy didn't tighten the tuner locks and I couldn't work out why the guitar was not keeping in tune. Small problem and very easily fixed. GREAT guitar and I'm very happy with it. It's as good as my Les Paul, Custom Shop Strat, and Reverend Rick Vito - Well done Artist
Artist Guitars Response
Thanks for your awesome feedback! This really helps us improve more. If you have further questions, please do not hesitate to reach out to us, we are always happy to help!
Great guitar
By: Allan L. on 13 January 2023The mahogany is heavy, and I replaced the bullbuckers (see my pickup review) with some great locally made by Rick At Brisbane’s Vertigo Guitars humbuckers and got rid of the coil tap. Locking spretzel style tuners and bucket bridge plate retained. Wholla - this guitar rocks. Bassist and drummer noticed double humbucker fullness that isn’t there on my single coil teles and it’s got more versatile cleans than my SG. ! Great feel of midway c/u neck shape, intonation and clarity all the way up the neck and that semi hollow twang as well as grunt. It’s a solid, well made and very musical instrument. Just replace the pickups and don’t go too cheap because it’s going to be a keeper.
Artist Guitars Response
Thank you so much for the review. We appreciate it. If you need anything, please don't hesitate to contact us. Cheers!
Finally my dream guitar - better than expected for
By: Barry Stevens on 15 December 2022Wow, was I over the moon with the sound (6 varieties actually) Country & Jazz my favourites - awesome guitar and awsesome service (and of course the price). Beats a Squire hands down.
Artist Guitars Response
Thank you very much for the feedback. We appreciate it!
Amazing Quality And Value for Money
By: Will Perth on 13 December 2022I just received my guitar today and boy was I really pleased. The guitar was in mint condition. Flawless neck with no sharp edges and a smooth fretboard. I took it immediately to my local guitar store to have it setup, not that it required a setup. I just like a particular type/brand of strings. Both my tech and me couldn’t believe the quality and finish on this guitar. I’m not an expert on tone and I have no complaints on that front either. All I can say it that Christmas came early for me. The only complaint is that the guitar arrived a week later than promised and that’s probably because it had to be sent over to WA from NSW. Thank you Artist Guitars!
Artist Guitars Response
Thank you so much for the great review on the guitar. We are glad to hear that you are happy with it.
Really can't fault it!
By: Matt on 14 November 2022Tried to find a reason to send this back! Purchased on a whim and didn't need another guitar. 2 weeks in can't put it down. Minimal adjustment to the nut and it's magic. Truly awesome neck, love the rolled fingerboard edge and how chunky it is. Pickups do the job; coil split is effective giving six different tones. Frets nice, intonation spot on, Another keeper!
Artist Guitars Response
We are glad to hear that you are happy with our product. Thank you for sharing this feedback with us and for the support!
Artist TL69BND Thinline Electric Guitar
By: Reg Jones on 15 September 2022was surprised at the quality of this guitar for the low price. The guitar was basically ready for stage work. I did some minor tweaking for my own style. 1 slightly finished end of frets off then polished frets the intonation was just about perfect. I love this guitar it will be on stage with my Fender Telecaster and my modified Fender Squire.
Artist Guitars Response
Thanks so much for your review. We are glad to know that you love the guitar. Please do not hesitate to reach out if you have any questions, we are always happy to help.
This Tele is awesome!!!
By: Paul on 12 September 2022I’ve been a strat player all my life and have recently got into telecasters and just love the simplicity and feel of them.This thinline model is just as goo as my squier standard custom Tele.My title says it all.Bullbuckers,coil splitting and a beautiful lush tone from an amazing guitar company.I got this from the bargain bin.I’ve bought the gnosis,grungemaster,the eb2 budget and the 3/4 size electric and I love them all.I Hope to get the Solaris when it arrives.Yep Artist has done it again.Great work guys. Oh btw the action is perfect on these.Just get it.
Artist Guitars Response
We are glad to hear that you are happy with our products and services. Thank you for sharing this feedback with us and for the support!
Amazing Aussie company
By: Dr Peter McKenzie on 2 September 2022Thank you guys for an amazing purchase of my new Artist TC69BND Thinline, the quality and 'feel' of the unit is outstanding. It is absolutely amazing )again) how this Aussie company can organise/design a such an affordable musical instrument which the aspiring muso can well afford! I am deeply impressed with the build quality which is equal to others priced well beyond its price range. Congratulations guys , you bring music well into the affordable area for all Aussie musos!.
Artist Guitars Response
It is our pleasure and thank you so much for leaving us this feedback. We really appreciate the support!
Thin..
By: BVS on 3 August 2022Great guitar!.. really enjoy playing this ,more than solid body TL.. lightweight & playing setup is good.. Again A/G's Thanks!.. (PS, i think this model will be great ele.12 string guitar..! just a ideal ..)
I can't get over how good it is
By: Patrick Hernandez on 13 February 2022So I've owned a few different Artist guitars over the last few years. Couple of the semi hollow 58's and grungemasters which impressed me but got traded along as my collection changed. Just recently I ended up with a TL69. I initially thought I'd probably modify it with the Seymour Duncan's I had lying around and then use it as a backup guitar. But when I actually played the thing I just couldn't stop smiling. Literally everytime I play it I just shake my head in disbelief that it's only bloody $299! How's that even possible? The bullbuckers pickups are spot on. Nice and warm on the neck and crisp on the bridge and the coil split really enables you to cut through the mix. The neck is a little fatter than a fender tele modern C which is perfect for me. The only thing I'll pick on and I'm being a bit picky here is the locking tuners aren't amazing. Tuning stability is still fine but they don't feel the highest quality but that's about it. I can honestly say if I had to choose between the TL69 and a fender player series HH tele whckh retail for 4 times what the TL69 go for, I'd 100% choose this one. Well done Artist. Well done indeed. Can I respectfully request that you bring out a blonde thinline single coil model as well? I'd buy it in a heartbeat.
Artist Guitars Response
Thanks so much for your awesome review! We really appreciate the support. I assure you we are constantly expanding our product range and I will forward your request to our team. Cheers!
TL69BND as a Christmas Present
By: Benjamin on 7 February 2022My wonderful wife got me this guitar as a Christmas present. We listened to Peter Northcote's video on the Artist website and she simply liked the sound of this beauty. And on Christmas day I found it under the tree. What a present. And what a guitar. It comes with some great features like locking tuners and the wonderful Artist Humbuckers which I have in a few guitars already. Coil splitting is included and gives this guitar even more sound options. I really like the maple neck. The finish is great even though I have to say that the finish inside the sound hole is not perfect. But when I consider the price and the overall high quality of this guitar I couldn't be bothered about some minor there. After a couple of years of intensive playing there will be plenty of other marks on this guitar. But for me a lot more important than the great finish and looks is the amazing sound this guitar can create. We have a few other Artist Guitars in the house with the same Artist humbuckers including a semi-hollow and still the Butterscotch sounds completely different again. In my opinion it excels with everything Rockabilly and Rock'n Roll but with the right settings you can definitely rock full on. Considering the unbelievable price of this guitar I think it is an absolute bargain and it will be difficult to find something comparable on the market with so many nice add-ons like said locking tuners. My guitar came nicely set up but I gave it set up anyway. It wasn't necessary but I think I managed to improve the playability even more. It's a wonderful instrument that I get out of the case quite a bit.
Artist Guitars Response
We really appreciate it for taking the time to leave feedback and glad to know that you are satisfied with our products and services.
Thinline sublime at this price point
By: Brian Thomas on 1 January 2022Just got my Artist Tele style Thinline and took it to a rehearsal the next day - sounds and plays great and initial impressions is that the coil split seems to work well. Only negative is that with my strap it dives rather than being perfectly balanced - early days but looks brilliant for the price especially with locking tuners and Coil split.
Artist Guitars Response
Thanks for your great review! Please do not hesitate to reach out if you have any questions, we are always happy to help!
TL69 Absolute bang for buck
By: Craig on 22 December 2021I just received my TL69 and what a great guitar, straight out of the box. The finish and attention to detail is amazing. The neck feels great in my hand as is easy to play. The fret ends are perfect. This things is set up ready to go. Intonation is spot on. Not my first set of Bullbucker pickups and again these deliver. So much guitar for the money. Awesome customer service too, so easy to deal with. Won't be my last Artist guitar that is for sure.
Artist Guitars Response
We are glad to hear that you are happy with our product. Thank you for sharing your experience.
TL69: Amazing Value, Amazing Guitar
By: Tim Kierse on 2 September 2021Short version - great guitar, excellent fit and finish, superb playability and terrific tone, has buckets of sustain. Coil-tapped humbuckers provides tonne of versatility. Longer version - Let me start this review by saying up-front that I'm a guitar teacher and performing musician and have a cupboard full of 'brand-name' guitars. On behalf of my students I've purchased several student style guitar packages and have seen a few older Artist guitars brand-name copies come through the door in the hands of my eager students. However this is the first time I've bought one to use for myself and I have to say I am more than pleasantly surprised. Most guitars straight out of the box require a fair bit of setup to get them playing right but this one was fine, was even in tune! The fit and finish of the instrument is almost perfect with the only issue being a 10 cent coin-sized spot of paint overspray visible in the f-hole. The fit of the neck to the body is super-tight, not even a hair-width gap. No issues with the frets which are nicely finished with no nasty sharp bits or overhang, so young fingers are safe. Also of not is considering for a child is it's weight, or lack of it. It's not a heavy guitar weighing about 3.5 kgs and will suit kids down to 10 or 11 years of age. The guitar sounds brilliant too. If you're keen you can look up my FB page (Ironbark Music Services) for a couple of short vids showing the guitar. Based on my experience with this TL69 I would recommend anyone in the market for a quality, value instrument should consider Artist Guitars. Their after-sales service is excellent too. Occasionally I've had to return a student-level guitar and the process has been painless. Also, if you have only one or two questions they are very prompt to reply via their web page's chat feature.
Artist Guitars Response
Thank you so much for taking the time to write this detailed review. We appreciate it a lot and all your support. Cheers!
Great guitar should go on must buy list
By: Fred Lawrence on 26 August 2021This guitar is exceptional , locking tuners, split coils , individual string intonation bridge, terrific finish and a great neck. How Artist Guitars can make such a great guitar for the price amazes me and to cap it off they includesd a lead and a couple of picks. You have to time your buying right as this model sells out quickly.
Artist Guitars Response
Thank you for the review and we're happy to hear that you're satisfied with your new guitar!
TL69BND Thinline
By: Doug Buchanan on 17 April 2021Waited three months before posting this review as I didn't want first impressions to make me look foolish. This guitar is absolutely exceptional for the price. Where it counts, on sound and playability, it blows anything else below $1000 out of the water. Smooth neck, nice tuners and great pick-ups make for a tele-style guitar that it seems is too cheap for the quality. I only hope that my enjoyment is not bought with the tears of cheap child labour.
Artist Guitars Response
Thank you so much for taking the time to leave a review Doug. We really appreciate your support and I can assure you that our factory does not use and strongly condemn child labour. :)
Ridiculously Awesome
By: Yuri Steven on 6 April 2021This guitar just arrived today, the 4th guitar i bought from Artist. The only thing i had to do was lower the action. Will probably polish the frets at some stage too if i'm going to be picky. This thing is just awesome to play, absolutely superb guitar and outstanding value for money. I was a bit worried that the yellow color might be a bit bright, but it's not, it's a really nice butterscotch yellow, very attractive!
Artist Guitars Response
We really appreciate your continued support with us Yuri. Thank you so much for the awesome feedback!
Excellent customer service
By: Anonymous on 27 January 2021guitar arrived with some issues, which were quickly and effectively resolved by artist - highly recommended for excellent customer service and support.
Lovely guitar
By: Patrick Saunders on 21 January 2021I ordered this 13/Jan and received it 19/Jan. I am returning to guitar after a long time away so am re-learning how to play - yes very sore fingers. Guitar finish is excellent, cannot fault quality of the guitar in any way. The only minor issue I had is that the 2 lower strings (High E, B) were not wound around the peg sufficiently. When I tuned these strings up they pulled off the pegs and were too short to reattach. I did report this to support and they were very apologetic and were kind enough sent me replacement strings (even though I had bought some locally as I didn't want to wait). If I have any other issues in the next 3 years (warranty period!) I will be sure to report it. But considering this guitar is constantly sold out I don't think there is doubt about the quality of the product, nor the support.
Great guitar!
By: Anonymous on 15 January 2021I was torn between getting this and an entry-level t-style guitar of another brand BUT I am absolutely happy that I went the Artist TL69BND. I was very impressed with TC69 reviews on YouTube and have been waiting for the Thinline version for a lighter axe. It's definitely the most bang-for-buck guitar at this price point, considering its split-able coils and incredible finish. Out of the box, it's set up nice and plays like butter. I honestly don't know how Artist produces guitars like this and sells them at these price points – absolutely floored! I am also very happy with Artist guitars' customer service since I've been asking about the pickups on this vs other Artist signature guitars (bullbuckers!). Can't wait to keep practice with my new TL69BND and ordering a Cherry58 in the future!
Nice guitar at a really nice price.
By: David Brownbill on 12 January 2021My thought process for buying this guitar was 1. I've wanted a tele type guitar for many years 2. the reviews for the solid body looked great 3. at that price it would be rude not to. I've been playing it for the last couple of weeks and am delighted with the feel, the quality and the sound of this guitar. It's nicely balanced, the neck is nicely rounded and how can you go wrong with a Butterscotch colour scheme. Thanks
Artist TL69BND
By: Gregory White on 4 January 2021I guess I got one of the first . Out of the box , the guitar played well . Fit and finish is excellent .. no need for intonation or action adjustment . No need to change strings immediately . The inclusions of splittable "Bullbuckers" and locking tuners are great at the price point . Can you believe my only gripe is that one of the string trees was slightly off line .. a five second fix ! Highly recommended
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You agree to indemnify and release us and our related entities from and against all losses (as before mentioned) which we may incur in respect of any negligence, misuse of the Website, other act or omission, or any breach of these Terms and Conditions by you.
8. Security & access
You are solely responsible for any information that you transmit to us. Whilst we use reasonable endeavours to maintain the security of the Website to Australian standards, we do not guarantee the security of the Website, our records, or any information you submit to us. We disclaim all liability for any computer virus or technological problems or other loss that you may suffer as a result of the browsing or downloading of any files from our Website, or from any data breach, compromise or misuse of your data that is provided to us in connection with the Website.
In order to use the Website, you need to connect to the internet and you are solely responsible for your connection and all fees associated with such connection/access.
9. Privacy
By using this Website you acknowledge and agree that internet transmissions are never completely private or secure and understand that any message or information you send to the Website may be read or intercepted by others. You authorise us to use, store or otherwise process any information including personal information which relates to and/or identifies you, to the extent reasonably necessary for the provision of any goods and services requested by you, and for any other purposes we consider reasonable. Such use will be compliant with the terms of our Privacy Policy (accessible on the Website).
10. Groups
Where we use social media pages or groups run by us, such pages will only be used to advertise our products and services and to facilitate community interaction. Such terms found herein as they relate to providing information will apply to your use of our social media pages or groups.
11. Applicable law
These Terms and Conditions, and your use of our Website are governed by the laws of New South Wales, Australia and you agree to submit to the jurisdiction of the Courts of the State of New South Wales, Australia and Courts competent to hear appeals.
12. Definitions
Unless the context requires otherwise, the following words and phrases in these Terms and Conditions shall have the following meanings:
Website means U including all content, trade marks, and related services, products, websites, tools and applications;
you means the person or entity that accesses the Website and your has a corresponding meaning.
This privacy policy (Privacy Policy) sets out how Artist Guitars Pty Ltd ABN 59 160 522 574 and its related bodies corporate (as defined in the Corporations Act 2001 (Cth)) (we, our, us) collects, stores, uses, protects, shares and discloses your personal information.
This Privacy Policy applies to our website located at artistguitars.com.au and its related services, products, websites, social media pages, tools and applications (together the Website). By visiting or using the Website you agree to the collection, storage, usage and disclosure of your personal information by us in the manner described in this Privacy Policy.
Capitalised words in this Privacy Policy have the same meaning as in the Ecommerce Terms and Conditions available on the Website.
1. Types of Personal Information we collect
As part of delivering our services we may collect personal information about you as defined under the Privacy Act 1988 (Privacy Act). We will only collect personal information where it is reasonably necessary for the performance of our functions or activities. The personal information we collect may include the following:
• Account information: this includes information that we collect when you register to use our Website by creating an Account. The information we collect includes your name, email address, and other contact details and any other information you directly give us at the registration stage.
• Customer information: this includes information that you have provided to us when using the Website or otherwise placing an order for Products. The information we collect includes customer level data (such as your date of birth, age, billing address, delivery address and telephone number), order level data (such as order numbers and Products) and any other additional information you provide to us directly or indirectly through your use of the Website. We use such information to assist in providing our services to you (including the supply of Products).
• Profile information: this includes any information you choose to store on the Website that will assist us in delivering our services to you and includes information regarding any subscriptions.
• Financial information: this includes information such as payment card details and bank account details. We use this information to send to our third party payment gateways when you make payment through the Website.
• Website use information: When you use our Website, for example when you contact us, we collect information that enables the Website to be able to run.
• Marketing use information: this includes information provided to us using a marketing or newsletter sign up form.
• Surveys: information in connection with client surveys, questionnaires and promotions.
• Other information we collect related to your use of the Website: your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information and any other information provided by you to us via our Website or our online presence, or otherwise required by us or provided by you.
2. How we collect Personal Information
We may collect personal information either directly from you, or from third parties, including where:
• you register or sign up to the Website;
• you provide information directly to us through the Services or on a hardcopy form (for example if you place an order for Products in-store);
• you use the Website to enter in user content including when you purchase Products and checkout on the Website;
• you use the Website generally;
• you subscribe to any of our newsletters;
• you contact us through our Website, in person, by phone or in writing;
• you submit any of our online sign up forms;
• you deal with us generally via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
• you interact with our Website, social applications, services, content and advertising; and
• you invest in our business or enquire as to a potential purchase of our business.
We may also collect your personal information from third parties including:
• referral agencies;
• government agencies and insurers;
• third parties who produce any content, advertising, and marketing campaigns for us that you may interact with; and
• our other service providers and publicly available sources.
Where we collect your personal information from a third party, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. By providing personal information about another person to us, you represent that you are legally permitted to do so, and we will not be responsible for verifying any such authorisation.
Social media and cookies
We may also collect personal information from you when you use or access our Services or our social media pages. This may be done through use of web analytics tools, 'cookies' or other similar tracking technologies that allow us to track and analyse your Services usage. Please review our Cookies Policy for more information on how we handle and deal with cookies.
3. Use of your Personal Information
We collect and use your personal information for the following purposes:
• to operate the Website and provide services, products or information to you including to:
• to administer contracts including to negotiate, execute and or manage a contract with you;
• to be de-identified for the purposes of generating statistical data and improving the Website;
• for record keeping and administrative purposes, including accounting purposes;
• to administer, operate, protect, improve and optimise the website and our service offerings and customer experience;
• for advertising and marketing purposes (including for analytics);
• to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
• to enable you to take part in a competition;
• to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act 2003 (Cth)). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
• for quality, training and coaching purposes;
• to send you administrative messages, reminders, technical notices, updates, security alerts, and other information about our products and services requested by you; and
• to consider an application of employment from you.
You acknowledge and agree that we may also deal with your personal information in any other manner which is permitted by any agreement that we have in place with you, or otherwise in accordance with our other policies we have in place from time to time.
4. Disclosure of your Personal Information
We may disclose your personal information to third parties for the purposes contained in this Privacy Policy, including without limitation to:
Service Providers
We may share your personal information with service providers utilised by us in the provision of the Services to:
• develop and improve our Services;
• provide you with the Services;
• conduct quality assurance testing;
• provide support; and/or
• provide other services to us.
The service providers (and if necessary data processors) include:
• information technology service providers such as web host providers and analytical providers;
• mailing houses and such other suppliers that assist in delivering products and services;
• organisations who carry out credit, fraud and other security checks;
• payment processors;
• hosting services;
• content delivery services;
• IT support providers;
• marketing businesses engaged by us to disseminate materials to which recipients have consented; and
• specialist consultants.
We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services and associated purposes. We deal with third parties that are required to meet the privacy standards required by law in handling your personal information, and use your personal information only for the purposes that we give it to them.
Affiliates and Acquisitions
We may share some or all of your personal information with our parent company, subsidiaries, joint ventures, or other companies under a common control (Affiliates), in which case we will require our Affiliates to honour this Privacy Policy. In the event we are involved in a merger, acquisition or sale of assets we may disclose personal information collected by us to such entities that we propose to merge with or be acquired by, and will assume the rights and obligations regarding your personal information as described in this Privacy Policy.
Third parties with your consent and in other circumstances
We may also disclose your personal information to third parties to whom you expressly ask us to send the personal information to, or to third parties where permitted under the Privacy Act or where required in order to provide our Services to you. This also includes:
• your authorised representatives;
• government and regulatory authorities and other similar organisations, as required or authorised by law or as required as part of the Services; and
• such entities that we propose to merge with or be acquired by.
We may need to disclose your information to third parties outside of Australia and service providers located internationally in order to enable us to provide the Services, this includes service providers and contractors who are located overseas (telephone answering service, data analytics, IT services) and data processing services.
Where we use a supplier outside of Australia, we will take reasonable steps in the circumstances to ensure that such overseas recipient does not breach the Australian Privacy Principles (except where such steps are not required under the Privacy Act).
We may also aggregate and/or make anonymous your personal information including sensitive information to make it available for the purposes of generating statistical data for the conducting of research and improving the Services.
Where you leave a review of our Products, or if you tag us in any of your own material (including any social media post on your personal account) you grant us a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate and create derivative works from, distribute and display such content through the world in any media.
5. Emails & Marketing
In order to provide the Services to you, you agree to receiving emails and other marketing materials from us for the following purposes:
• notifications about activity on the Services (which are set on by default) including order updates, recommendations, and general updates;
• communication from us or our representatives in connection with the Services; and
• marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing. This includes where you have signed up to our marketing or promotional newsletters.
By default you will receive these email notifications to your email address you nominate at registration.
6. Storage & security
We use third-party cloud providers that provide hosting, data storage and other services.
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measure to protect these systems. However, we cannot guarantee the security of your personal information.
We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
7. Links
Our Services may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
8. Requesting access or correcting your Personal Information
Subject to the Privacy Act, you have a right to access and correct any personal information about you that we may hold. If you wish to request access to the personal information, we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
If we receive a request from you to access or correct personal information we will respond to you within a reasonable time after receiving your request and in the manner requested by you, if it is reasonable and practicable for us to do so. We may charge a reasonable fee for giving access to the information.
9. If we can’t collect your Personal Information
If you do not provide us with the personal information described above, some or all of the following may happen:
• we may not be able to provide the Website to you, either to the same standard or at all;
• we may not be able to provide the Products to you or handle your order effectively;
• we may not be able to provide you with information about the Website that you may want; or
• we may be unable to tailor the content of our Website to your preferences and your experience of our services may not be as enjoyable or useful.
10. Notifiable data breach
In the event that there is a data breach and we are required to comply with the notification of eligible data breaches provisions in Part IIIC of the Privacy Act or any other subsequent sections or legislation which supersede this Part IIIC, we will follow our relevant notifiable data breach procedures in compliance with the Privacy Act and relevant laws.
11. Updates
This Privacy Policy may be updated by us from time to time, and the updated Privacy Policy will apply from the date it is published on our website or otherwise communicated to you. Each time you use our Website you should revisit this Privacy Policy and familiarise yourself with any changes. Continued use of our Services (including our website) shall indicate your acceptance of any changes.
12. Enquiries, requests & complaints
Enquiries regarding this Privacy Policy or the personal information we may hold on you, should be addressed with the Privacy Officer, whose contact details are below.
If you think your personal information, held by us, may have been compromised in any way or you have any other privacy related complaints or issues, you should also raise the matter with the Privacy Officer.
We will ensure your claims are investigated and a formal response will be provided to you, within a reasonable time, considering the circumstances of your claims. If any corrective action is determined to be required, as a result of that investigation, we will take all reasonable steps to rectify the situation and advise you of such, again within a reasonable time considering the circumstances.
If we do not resolve your enquiry, concern or complaint to your satisfaction or you require further information in relation to any privacy matters, please contact the Office of the Australian Information Commission, whose contact details are below.
Office of the Australian Information Commission
Telephone | 1300 363 992 |
enquiries@oaic.gov.au | |
Office | Level 3, 175 Pitt Street, Sydney NSW 2000 |
Address | GPO Box 5218, Sydney NSW 2001 |
Postal Address | 1300 363 992 |
Website | www.oaic.gov.au |
Contacting us
Entity | Artist Guitars Pty Ltd ABN 59 160 522 574 |
Contact | Please contact us by submitting a contact us form on the Website. |
This cookie policy (Cookie Policy) sets out how Artist Guitars Pty Ltd ABN 59 160 522 574 and its related bodies corporate (as defined in the Corporates Act 2001 (Cth)) (we, our, us) handles and uses cookies.
Capitalised terms used in this Cookies Policy have the same meaning as given in our Privacy Policy. Please ensure you carefully read our Privacy Policy in addition to this Cookies Policy.
What is a cookie
We use cookies and URL information to gather information regarding the date and time of your visit and the information for which you searched and which you viewed on the Website. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a web site. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Website. Persistent Cookies can be removed by following Internet browser help file directions. Cookies may enable automatic logins when you visit in the future and may enable content customisation.
Some cookies are necessary to allow you to browse our Website, use its features, and access secure areas. The use of these cookies is essential for our Website to work.
We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:
• User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of our Website.
• Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
• Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
• User interface customisation persistent cookies are used to store a user’s preference regarding a service across web pages.
We use many tools to help us improve our Website. To this end, we use reporting and analytics cookies to collect information about how you use our Website and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:
• First party analytics cookies - we use these cookies to estimate the number of unique visitors, to improve our Website and to detect the most searched for words in search engines that lead to our Website. We use these cookies to learn how our Website is performing and make relevant improvements to improve your browsing experience.
• Third party analytics cookies - we also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our Website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with our Website. For more information on Google Analytics, visit Google’s information page. For instructions on how opt out of Google Analytics, see below.
Advertising cookies are used on our Website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our Website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our Website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising here.
Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our Website to improve the experience of browsing and interacting with our Website. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.
We also use third party vendor re-marketing tracking cookies, including:
• the Google Adwords tracking cookie;
• the Facebook Pixel; and
• SmartrMail tracking cookie.
You can opt out of Google's use of cookies or device identifiers by visiting Google's Ads Settings. Alternatively, you may visit the Network Advertising Initiative opt-out page or control the use of device identifiers by using your device’s settings.
Third parties, including Google may use cookies, web beacons, and other storage technologies to collect or receive information from the Service and elsewhere on the internet and use that information to provide measurement services and target ads. You can opt out of the collection and use of information for ad targeting using aboutads.info/choices
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
To opt out of these communications please visit the Network Advertising Initiative opt out page.
How long will cookies remain on my computer or mobile device?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
How do I control cookies?
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
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