
D'Addario EXL110 10-46 Electric Guitar Strings Light 3 Pack
$37.99 $27.99
Get behind the invention and build your very OWN iconic guitar with these ready-to-go kits. They are unfinished so that you can spray or colour these yourself and cut the headstock to your desired shape.
They include Ready-to-spray unbound bolt-on-neck, bound and unfinished Solid Mahogany body with Maple Cap and Flame Veneer, two ceramic humbuckers, cream scratch plate, cream back plates, pots, gold coloured knobs, chrome plated tunomatic bridge, Stop-Tail, strings. The body is Raw wood and does not have any coating giving you the option of how you would want to stain or apply the finish on the kit.
These kits are full size.
Brand: Artist
Model: LPFDIY
Features:
Optional Hardcases: LP400BK, LP500BR
Optional Gig Bags: HGBAGST, BAGST
(15684)
Git kit
By: Dean on 21 November 2023I have received the item. As it's my first kit, I was unaware of all the tools needed. So I'm still in the process of acquiring them. The kit and wood look nice for the price. I'm very much looking forward to starting this kit. I will most likely get another kit off you. I like the fact that the company is Australian.
Artist Guitars Response
We are glad to hear that you are happy with the purchase. We look forward to seeing the outcome of your build. Thank for the review.
Very happy
By: Peter on 11 November 2023Set up today very easy after much study while finishing the body. I did what a previous review did, 3 coats of tung oil then wipe on poly. I did about 16 coats. Mahogany came up a nice mid brown and the maple top a buttery yellow. Set up feels fantastic already for early days. I'll pay more attention when I restring with extra light strings. Sounds great. Seems like the tone pots have more range than my Epiphone. I can't imagine a better value new guitar. Plus the love of your own creation. I will definitely be making more. Highly recommended.
Artist Guitars Response
Thank you for your review! We really appreciate the support. We are always here if you have any questions.
Great buy
By: Margaret Green on 7 November 2023I have recently purchased two DIY guitars for xmas gifts.. the service was excellent.. easy.. fast.. and fast delivery.. im sure the guys are going to love them. I will definately purchase from these guys again.
Artist Guitars Response
Thank you for your review! Please do not hesitate to reach out to us if you have any questions.
Great buy
By: Margaret Green on 6 November 2023I have recently purchased two DIY guitars for xmas gifts.. the service was excellent.. easy.. fast.. and fast delivery.. im sure the guys are going to love them. I will definately purchase from these guys again.
Artist Guitars Response
Thank you so much for taking the time to leave such a positive review! We're thrilled that we were able to meet your expectations and provide you with a great experience. We look forward to serving you again soon.
IMPRESSIVE
By: Stephen Shoesmith on 11 September 2023Great product,really impressed with the quality, this was my first diy kit and i was please to see the level of care and workmanship with the product, it was easy to follow the instructions, can't wait to try another kit
Artist Guitars Response
Thank you so much for taking the time to leave feedback. We really appreciate the support!
Awesome Quality Kit
By: Greg M on 19 April 2023Always wanted a Gibson Les Paul Victoria Slash Model, but I don't exactly have that kinda cash laying around. So, I found these kits online, and thought I'd see how I go building my own guitar. I've never built a guitar before, and I'm a dyed in the wool Les Paul user, so I was a little nervous about the project. I received the kit within 2 weeks of ordering, and the quality of the kit was amazing. Granted, I did use other pick ups, but after much sanding, sweating and painting, I have a replica that if it had a glue in neck, you'd be hard pressed to tell the difference between the kit and the real deal. In fact I've had a couple of professional musicians look it over, and then have a second look. These kits are Awesome. So much so, that I've just purchased my Second kit, and am about to go through it all again. Thank you Artist Guitars for making such an amazing quality kit!
Artist Guitars Response
Thank you so much for your awesome feedback! We really appreciate the support. Please feel free to reach out to us if you have any questions, we are always happy to help.
Brilliant Guitar Kit
By: John on 3 January 2023I just finished building the Les Paul Flame Top Kit. It was a great experience and the guitar looks, plays and sounds great. All the things you’ll read in other reviews about the instructions being a little hit and miss are true. But these vagaries forced me to research online, check things against my factory-built guitars and engage with some trial and error. I learnt a lot more than if I’d had a comprehensive and complete set of instructions. Everything else in the kit was spot on. The neck and body quality were excellent. The fit between the neck and body was tight. All the parts were in the box. I applied several coats of tung oil followed by two coats of wipe on polyurethane, and the timbers came up really nicely. It’s certainly not the same quality as my Gibson, but it plays well and sounds good, and it was a great experience to assemble and then set up a guitar from scratch. I thoroughly recommend giving one of these kits a go.
Artist Guitars Response
Thank you so much for the review! If you need anything, please don't hesitate to contact us. Cheers!
Flame Top Les Paul Guitar Kit
By: Paavo Jumppanen on 1 January 2023Finally mostly finished constructing the Les Paul guitar kit after finishing the neck and body with French Polish (blonde shellac). After stringing with D'Addario NYXL strings and setting up the action, intonation and pickup heights I was mightily impressed with how it sounds. Sounds wonderful. My only complaint with the kit was that it is missing (in my case at least) 6 small screws so until I get some more I cannot finish it. There are a couple of minor things that could be improved. The apex hole for the screw on the truss rod cover was mis-aligned so I needed to drill a new one. Not all the other holes for the covers and jack lined up perfectly either but was good enough to assemble. The bolt on the pick guard is long enough to be in contact with the body (is this by design) but does not have a cover so will scratch the finish of the body underneath over time so I think a shorter bolt with some sort of soft plastic / rubber protection would be beneficial. I think the assembly manual shows the bridge and neck volume/tone controls reversed although the description of their position seems correct. Having some indication on the switch as to which way is up would also be useful as I had to dig out a multi-meter to ensure I had it the right way around. The wording could be better as it describes the bridge volume and tone controls as being at the top, which is correct in reference to the picture but is actually the bottom when the guitar is held in its normal position so it is a bit ambiguous. Finally, some mention or picture indicating which screws are for which parts would be helpful. I made a few mistakes that I had to back track with regard to the screw selection that could have been avoided if the manual indicated which screws to use. Despite all that I'm still giving it a 5 star rating because of the incredible value for money this kit represents.
Artist Guitars Response
WOW! Thanks so much for the awesome feedback! We really appreciate your detailed and honest feedback as it is really helpful to improve the quality of our products and services. Please do not hesitate to reach out if you need further assistance, we're always happy to help.
Just A Few Creases Needing To Be Ironed Out
By: Stephen Kitney on 1 June 2022Let me start off by saying that overall, for the price range, this is a pretty decent guitar. I went down the more complicated road of dual colour staining to bring out the flame. The guitar needed a fair bit of sanding to get rid of what I can only assume to be glue residue from the factory. This was preventing the stain penetrating the wood. I was quite apprehensive as the Flame Maple veneer is quite thin. After successfully staining and finishing the guitar with Tru Oil and wax, it came time to assemble. First of all, the instruction manual can be a bit vague in some parts especially when it comes to running the earth wire to the bridge post. The manual has the wrong picture showing the hole in a completely different place to where it actually is on the kit. Second, I was supplied with a cream plastic jack hole cover where as the manual and also the Artist Guitars website show a metal one. The plastic cover just looks cheap and nasty in my opinion. The screws supplied all come in one bag with no way to tell which screw is for which plate/cover/pickup etc. My kit was also missing the 3 screws for the truss rod cover plate. Last of all, the cheap strings that are supplied just come wound as one lot with no way to differentiate between each string. On a positive note, the guitar does sound and play quite well for the price range. I just think that these minor speed humps should be ironed out to make the experience a bit better for the novice builder.
Artist Guitars Response
Thank you so much for leaving this feedback. This definitely helps us in improving our products and services.
Very pleasantly surprised
By: Joel Robotham on 8 February 2022I've never built a guitar before and I did not have high expectations for this project. However, I took my time preparing the timber, sanding, highlighting the flame with leather dye, spraying a cherry sunburst, coating with clear lacquer....more sanding....more sanding....polishing...building the guitar. Easy to put together apart from the lack of a hole leading from the pick up cavity for the ground wire. This could have been a MAJOR issue as I didn't realise until after I had completed all that work on the finish and one slip of the drill could have been a disaster. However, all went well. Then I got to experiment with setting up an electric guitar myself for the first time. I have never been game to do this with my rather expensive Strat, but I had a go and by either skill or luck I managed to come out with a really playable instrument that sounds awesome, sustains beautifully and has a ripping fast action. Love it, love it, love it. Just ordered the hard case from Artists to protect this very cool instrument. Highly recommended. Good fun all round. The only reason I don't give 5 stars is because I had to drill that hole.
Artist Guitars Response
Hi! Thank you so much for taking the time to leave a good review! We appreciate it. Cheers!
Great starter kit
By: Martin Archer on 2 October 2021Bought the kit online, and the order came within a week. The kit was easy to put together, even though there were a few hiccups - the hole for the ground wire to connect to the bridge had not been drilled, but that was an easy fix. There was also some minor imperfections in the top, however I contacted the guys and got immediate support which helped resolve the issue. Once stained and assembled the guitar looks and sounds incredible - I'm so happy with the product and happy with the fact its unique, no other guitar looks quite like mine! Well worth the cost!
Artist Guitars Response
Thank you so much for taking the time to leave this review. We are unable to change the "0" star rating as you requested but we are glad to know that you are happy on how the DIY kit turned out.
Awesome kits
By: Richard Livingston on 3 September 2021I have just purchased another 6 kits in August. That makes a total of18 kits all up in the last 18 months and the kit quality is very high and consistent. Having such a good quality product makes it a very enjoyable experience making these LP guitars. I totally recommend them.
Artist Guitars Response
Thank you for all your support and we're happy that you are loving our DIY kits
Very good.
By: Anonymous on 1 April 2021Everything in it's right place and all parts accounted for, Kit went together easily and worked first attempt. Not sure about the small pots, I'm, not a fan of mini pots but they work and that will do. Neck is especially excellent and I have no complaints, The Flame maple veneer is very thin so be careful sanding as you can easily go through the veneer especially near the edges. I'll give it a 9/10, it loses a point for the mini pots and thin veneer but is overall a very good kit, much better than most. Thank you Artist guitars, once again you've Produced a fantastic product.
Artist Guitars Response
We appreciate the information review and thank you for leaving one. If you need any assistance or have a question, please do not hesitate to contact us.
As perfects as it gets.
By: Anonymous on 3 December 2020Honestly, I'm blown away by the wood work on this kit, literally cannot believe this is apparently a DIY guitar. The neck fit is absolutely perfect to the micron, and the hardware is all perfectly matched to all the routing and drilled holes are where they should be. I Can absolutely vouch for this kit's quality control.
A great guitar kit
By: Anonymous on 24 June 2020This is a really well put together kit. It is suitable for beginners, as the finish is good, the frets needed little to no work, and the wood is well finished. Contrary to other reviews I have read about similar kits, this did NOT have a paper - thin veneer, but a genuine maple cap over the mahogany body. It also has binding around the top edge, and looks great once finished. All the surfaces needed little priming to finish. The electrical connectors were very simple, and the instructions are easy to follow. Someone building their first guitar would do well to use this as their first project. I managed to complete a sunburst finish, and I am very happy with the result. The pickups are surprisingly good for standard issue with a kit, and have good tone and sustain. Overall this kit exceeded my expectations, and I strongly recommend it to anyone after an LP as a finished and very playable project.
Impressed
By: Gary Thompson on 20 May 2020I have always wanted a LP Gibson and this is the next best thing to having one, With all the right gear from Artist Guitar i can build one that sounds and plays just as good as the original, The best thing also is that i can do it in the colour i like and also get the sound i want. I would never molest a real Gibson as that would ruin its value Next on the list will be the Fender but would like the hollow body Gibson eventually. The best think is the time and effort you but into building one you appreciate it more and also understand what goes into building one. Thank to the people at Artist guitars for a great product.
Excellent Quality Product
By: Richard Livingston on 1 April 2020The quality of these products is excellent. I have purchased 6 so far and am very happy. I did have some minor issues with 2 of the kits but Jason replaced these very quickly with 2 new kits which are fantastic. I recommend these kits and will be buying more in the future.
Great value !
By: sam on 6 March 2020No parts missing & everything went together like it said. Love the the raw finish on guitar especially the front body grain on LP style. Quality of PUPs & electronics are above par for this price range. More importantly, neck required only a minor tweak & intonation close enough to spot on
Nice Quality
By: Hollie on 21 January 2020This just arrived today and I was very happy with the postage time. As for the kit, the body as some weird glue marks in places there would be no glue, but apart from that the body an neck are very nicely made. The maple veneer is paper thin, so I wouldn't use that as a buying point since dying that runs risk of sanding through. The pots are tiny and I honestly wouldn't use those. Can't comment on the pick ups. Rest of the hardware is about what you'd expect in a kit. The only annoying thing is the 'QC Passed" stickers are placed in spots that are visible when the guitar is put together. These would be better in the neck pocket and on the part of the neck that slides into the pocket, especially since they were irritating to remove and left sticker residue.
First class
By: Stephen Watson on 30 October 2019This is my second and it won't be my last, all the hard work is done just finish assemble and play, the surprising thing is for a screw on neck LP copy this thing plays like a Gibson.
Beautiful
By: Anonymous on 12 September 2019I have been playing my completed guitar now for a couple of weeks and it is exceptional. It stained beautifully with minimal finish sanding, using Stewmac guitar stain and finished of to a lustrous shine with TruOil. The flame top is very attractive and perfectly bookmatched. My only criticism would be some of the numbered stickers on the wiring were missing, which took a couple of attempts to get it right. Googling Les Paul wiring diagram solved the issue. Also one solder joint had broken off (probably my rough handling). All in all you will be very happy with the kit and the finished product.
Kit - Not suitable for staining
By: Dominic on 27 July 2019I bought this to stain the flame maple top to a colour similar to Slash's AFD guitar with a bit of sunburst. However even though the description states it is "the body is Raw wood and does not have any coating giving you the option how you would want to stain or apply the finish on the kit - accessed 27th July 2019" it had a sealer that makes applying a stain near impossible. I sanded the guitar all over and scraped carefully so as not to go through the veneer but I was not able to consistently stain the gain and ended up with patches where the wood would not take the colour stain. As such if you want to stain this guitar don't buy this one it won't. The instructions don't include a wiring diagram, and even though they all plug together it takes a fair bit of trial and error to get it all working properly. I contacted Artist Guitars a number of times and the responses were not helpful - they did state that the sealer was an oil based sealer, but I had bought water stain as once again the "timber was raw and unsealed" All in all a rather frustrating build that should have been straight forward. The resulting guitar sounds good and the pre-drilled holes lined up with the parts, the cavity for the pick ups were tight and I had to file some of the pick up covers that site below the face down to get them to fit properly. I ended up with a plain colour on the top so the flame maple was wasted and was not the outcome I wanted.
Artist Guitars Response
Hello. I am sorry if you have encountered some trouble with the finish on the LPFDIY kit which you have purchased last year. Our old ones were manufactured from our factory and applied with a sealant for better application of oil based finish. However, we have had a lot of complaints and have changed them since then. These new LPFDIY kits no longer have those sealants and thus can be stained or finished by our customers better.
D'Addario EXL110 10-46 Electric Guitar Strings Light 3 Pack
$37.99 $27.99
D'Addario EJ16 12-53 Phosphor Bronze Acoustic Guitar 3 Pack
$49.99 $32.99
D'Addario EJ26 11-52 Phosphor Bronze Acoustic Guitar Strings 3 Pack
$49.99 $32.99
*A $6 monthly account fee applies
(only payable if a balance is owing) See full Ts & Cs
Add your favourites to cart
Select Afterpay at checkout
Log into or create your Afterpay account, with instant approval decision
Your purchase will be split into 4 payments, payable every 2 weeks
All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of country offering Afterpay
Late fees and additional eligibility criteria apply. The first payment may be due at the time of purchase
For complete terms visit afterpay.com/terms
This website artistguitars.com.au and all content, trade marks and its related services, products, websites, tools and applications (Website) is owned and operated by Artist Guitars Pty Ltd ABN 59 160 522 574 (our, us, we, Artist Guitars). By accessing and using our Website you agree to comply with the following terms and conditions (Terms and Conditions). We may update our Terms and Conditions from time to time without notice to you. Each time you use our Website you should revisit these Terms and Conditions and your continued use of the Website constitutes your acceptance of them.
1. Using our website
We provide our Website to facilitate the supply of our products, to help us connect with you and to provide general information and relevant content that you may be interested in. You must not use the Website for any purpose other than its intended purpose, and you must not harm our Website in any way. When using the Website you must not act fraudulently, or provide us with false, inaccurate, infringing or misleading information. Parts of our Website may allow you to comment or submit your content, and in doing so you must not post anything that is inflammatory, racist, abusive, harassing, obscene, sexually explicit or that violates any Australian law or the rights of any person.
Where you use our Website to browse our products, and/or place an order our Ecommerce Terms and Conditions will apply to you.
Content on our Website is provided solely for your reference purposes. We include information for your convenience as a general summary of matters current at the time of posting that may interest you. The contents do not constitute medical and/or financial and/or legal professional advice and are not intended to be a substitute for medical and/or professional advice and should not be relied upon as such. We make no warranties that the information published by us is correct. You should seek professional advice in relation to any matters that you have.
The information you provide us and your use of the Website must not:
• create liability for us;
• infringe any third party’s privacy rights;
• infringe any third party's copyright, patent, trademark, trade secret, intellectual property or other proprietary rights or rights of publicity or privacy;
• violate any applicable laws (including those governing privacy, consumer protection, unfair competition, criminal law, racism or antidiscrimination or trade practices law); or
• be defamatory, trade libellous, unlawfully discriminatory, threatening or harassing.
If you provide us with any feedback, ideas, modifications, suggestions, improvements or other content you agree that we may, at any time, without restrictions exploit, copy, republish, edit, or otherwise use such content on any medium worldwide (including on the internet). We will not be required to pay you any compensation for such content (regardless of our use). We have no obligation to review any content or otherwise remove any content that may be unlawful, offensive, threatening, defamatory or obscene.
Any reviews submitted to us will be our property on and from its creation and we will be able to deal with it unrestricted. Without limiting this right, we may remove any review, and use any review on our Website or on any medium online worldwide (including social platforms) at our discretion (regardless of the content). To the extent necessary you must assign all rights, title and interest in such reviews as required by this clause.
Your use of this Website is by personal, non-exclusive licence granted by us strictly in accordance with these Terms and Conditions. This Website is only available to, and may only be used by, persons who can form legally binding contracts under applicable laws. If you do not qualify, you must not use the Website.
2. Intellectual property
We remain the owner of the Website and all intellectual property rights associated with the Website (including without limitation trade marks, logos, names, designs, content, videos, logos, images and source code) and any improvements or modifications to such intellectual property. We ask that you do not copy, reproduce or modify any of our Website for any purpose except where we give you our prior written consent or sharing is otherwise permitted (as noted below).
When you provide us with information you agree to allow us to distribute or use that information as we consider necessary and in accordance with our Privacy Policy accessible on the Website.
We are not responsible for any loss that may occur from you submitting your information to us.
3. Your account
We may require you to set up an account with a username and password to gain access to parts of the Website. If we do, you will be responsible for keeping the combination of these details confidential and any actions that occur through your account (whether directly or indirectly) you are responsible for.
If we permit you to connect to the Website using a third-party service (e.g. Facebook or Google+), you grant us permission to access, store, and use the information from that service as permitted by that service.
4. Access and termination
We reserve the right, at any time and without prior notice, to remove or disable your access to the Website or any part of it, including your Account, for any reason and you agree that we are not liable for any loss suffered by you or any third party as a result of the removal or disablement of the Website.
These Terms and Conditions will continue to apply until terminated or superseded by us. You can terminate your agreement with us by discontinuing your use of the Website at any time. You do not need to inform us if you choose to discontinue use of the Website.
5. Sharing
We may make content available for you to share on the Website. Where such content is made available, you must ensure that such sharing is properly credited to us including a link back to us, and comply with any other instructions we may specify. Your licence to share such content is by revocable and limited right. Where you share our content, you do so at your own risk. We will not be liable in any respects for any content that you share.
6. Links
Our Website may contain links to or from other third-party websites which we have no control over. We are not responsible for the content or use of these other websites (including any virus, or disturbing or harmful content) and you access them at your own risk.
You acknowledge and agree that by utilising any third-party services through our Website (such as PayPal or any other payment provider) you are bound by the terms and conditions of that third party.
You acknowledge and agree that you are solely responsible for ensuring that you have read and understood any applicable third-party (such as PayPal) terms and conditions when using the Website. We will not be liable for any loss or damage suffered by you in connection with such third party terms, regardless of whether we bring these to your attention or not. You are solely responsible for obtaining a copy of and reviewing such third party terms. We are not party to any transaction between you and a third party. For example, if you incur a debt to a third party payment provider in connection with a purchase through the Website, you are solely liable for that debt and you acknowledge that we are unrelated to, and have no control over that third party payment provider.
In the event we provide linking services with third parties, you authorise us to undertake to provide details as necessary to that third party.
7. Liability and indemnity
Although our content has been drafted with due care and diligence, our Website and our content is provided “as is” and we make no representations and give no warranties or guarantees as to the suitability, accuracy or quality of the Website. We do not guarantee that the Website will be free from errors or defects, or that the Website will be accessible at all times.
Your use of the Website is at your own risk and to the extent permitted by law, we exclude all liability of any kind, however arising, including any lost profit, lost opportunity, lost revenue, lost data, losses resulting from security failure, or any indirect or consequential loss resulting from your use of the Website. Our total liability is limited to $1, however where we cannot limit our liability to $1 by law then our liability will be limited to the cost of re-supply of the relevant services (being the provision of the Website to you), or refunding the amount paid by you to us in connection with the services (if any).
You agree to indemnify and release us and our related entities from and against all losses (as before mentioned) which we may incur in respect of any negligence, misuse of the Website, other act or omission, or any breach of these Terms and Conditions by you.
8. Security & access
You are solely responsible for any information that you transmit to us. Whilst we use reasonable endeavours to maintain the security of the Website to Australian standards, we do not guarantee the security of the Website, our records, or any information you submit to us. We disclaim all liability for any computer virus or technological problems or other loss that you may suffer as a result of the browsing or downloading of any files from our Website, or from any data breach, compromise or misuse of your data that is provided to us in connection with the Website.
In order to use the Website, you need to connect to the internet and you are solely responsible for your connection and all fees associated with such connection/access.
9. Privacy
By using this Website you acknowledge and agree that internet transmissions are never completely private or secure and understand that any message or information you send to the Website may be read or intercepted by others. You authorise us to use, store or otherwise process any information including personal information which relates to and/or identifies you, to the extent reasonably necessary for the provision of any goods and services requested by you, and for any other purposes we consider reasonable. Such use will be compliant with the terms of our Privacy Policy (accessible on the Website).
10. Groups
Where we use social media pages or groups run by us, such pages will only be used to advertise our products and services and to facilitate community interaction. Such terms found herein as they relate to providing information will apply to your use of our social media pages or groups.
11. Applicable law
These Terms and Conditions, and your use of our Website are governed by the laws of New South Wales, Australia and you agree to submit to the jurisdiction of the Courts of the State of New South Wales, Australia and Courts competent to hear appeals.
12. Definitions
Unless the context requires otherwise, the following words and phrases in these Terms and Conditions shall have the following meanings:
Website means U including all content, trade marks, and related services, products, websites, tools and applications;
you means the person or entity that accesses the Website and your has a corresponding meaning.
This privacy policy (Privacy Policy) sets out how Artist Guitars Pty Ltd ABN 59 160 522 574 and its related bodies corporate (as defined in the Corporations Act 2001 (Cth)) (we, our, us) collects, stores, uses, protects, shares and discloses your personal information.
This Privacy Policy applies to our website located at artistguitars.com.au and its related services, products, websites, social media pages, tools and applications (together the Website). By visiting or using the Website you agree to the collection, storage, usage and disclosure of your personal information by us in the manner described in this Privacy Policy.
Capitalised words in this Privacy Policy have the same meaning as in the Ecommerce Terms and Conditions available on the Website.
1. Types of Personal Information we collect
As part of delivering our services we may collect personal information about you as defined under the Privacy Act 1988 (Privacy Act). We will only collect personal information where it is reasonably necessary for the performance of our functions or activities. The personal information we collect may include the following:
• Account information: this includes information that we collect when you register to use our Website by creating an Account. The information we collect includes your name, email address, and other contact details and any other information you directly give us at the registration stage.
• Customer information: this includes information that you have provided to us when using the Website or otherwise placing an order for Products. The information we collect includes customer level data (such as your date of birth, age, billing address, delivery address and telephone number), order level data (such as order numbers and Products) and any other additional information you provide to us directly or indirectly through your use of the Website. We use such information to assist in providing our services to you (including the supply of Products).
• Profile information: this includes any information you choose to store on the Website that will assist us in delivering our services to you and includes information regarding any subscriptions.
• Financial information: this includes information such as payment card details and bank account details. We use this information to send to our third party payment gateways when you make payment through the Website.
• Website use information: When you use our Website, for example when you contact us, we collect information that enables the Website to be able to run.
• Marketing use information: this includes information provided to us using a marketing or newsletter sign up form.
• Surveys: information in connection with client surveys, questionnaires and promotions.
• Other information we collect related to your use of the Website: your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information and any other information provided by you to us via our Website or our online presence, or otherwise required by us or provided by you.
2. How we collect Personal Information
We may collect personal information either directly from you, or from third parties, including where:
• you register or sign up to the Website;
• you provide information directly to us through the Services or on a hardcopy form (for example if you place an order for Products in-store);
• you use the Website to enter in user content including when you purchase Products and checkout on the Website;
• you use the Website generally;
• you subscribe to any of our newsletters;
• you contact us through our Website, in person, by phone or in writing;
• you submit any of our online sign up forms;
• you deal with us generally via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
• you interact with our Website, social applications, services, content and advertising; and
• you invest in our business or enquire as to a potential purchase of our business.
We may also collect your personal information from third parties including:
• referral agencies;
• government agencies and insurers;
• third parties who produce any content, advertising, and marketing campaigns for us that you may interact with; and
• our other service providers and publicly available sources.
Where we collect your personal information from a third party, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. By providing personal information about another person to us, you represent that you are legally permitted to do so, and we will not be responsible for verifying any such authorisation.
Social media and cookies
We may also collect personal information from you when you use or access our Services or our social media pages. This may be done through use of web analytics tools, 'cookies' or other similar tracking technologies that allow us to track and analyse your Services usage. Please review our Cookies Policy for more information on how we handle and deal with cookies.
3. Use of your Personal Information
We collect and use your personal information for the following purposes:
• to operate the Website and provide services, products or information to you including to:
• to administer contracts including to negotiate, execute and or manage a contract with you;
• to be de-identified for the purposes of generating statistical data and improving the Website;
• for record keeping and administrative purposes, including accounting purposes;
• to administer, operate, protect, improve and optimise the website and our service offerings and customer experience;
• for advertising and marketing purposes (including for analytics);
• to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
• to enable you to take part in a competition;
• to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act 2003 (Cth)). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
• for quality, training and coaching purposes;
• to send you administrative messages, reminders, technical notices, updates, security alerts, and other information about our products and services requested by you; and
• to consider an application of employment from you.
You acknowledge and agree that we may also deal with your personal information in any other manner which is permitted by any agreement that we have in place with you, or otherwise in accordance with our other policies we have in place from time to time.
4. Disclosure of your Personal Information
We may disclose your personal information to third parties for the purposes contained in this Privacy Policy, including without limitation to:
Service Providers
We may share your personal information with service providers utilised by us in the provision of the Services to:
• develop and improve our Services;
• provide you with the Services;
• conduct quality assurance testing;
• provide support; and/or
• provide other services to us.
The service providers (and if necessary data processors) include:
• information technology service providers such as web host providers and analytical providers;
• mailing houses and such other suppliers that assist in delivering products and services;
• organisations who carry out credit, fraud and other security checks;
• payment processors;
• hosting services;
• content delivery services;
• IT support providers;
• marketing businesses engaged by us to disseminate materials to which recipients have consented; and
• specialist consultants.
We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services and associated purposes. We deal with third parties that are required to meet the privacy standards required by law in handling your personal information, and use your personal information only for the purposes that we give it to them.
Affiliates and Acquisitions
We may share some or all of your personal information with our parent company, subsidiaries, joint ventures, or other companies under a common control (Affiliates), in which case we will require our Affiliates to honour this Privacy Policy. In the event we are involved in a merger, acquisition or sale of assets we may disclose personal information collected by us to such entities that we propose to merge with or be acquired by, and will assume the rights and obligations regarding your personal information as described in this Privacy Policy.
Third parties with your consent and in other circumstances
We may also disclose your personal information to third parties to whom you expressly ask us to send the personal information to, or to third parties where permitted under the Privacy Act or where required in order to provide our Services to you. This also includes:
• your authorised representatives;
• government and regulatory authorities and other similar organisations, as required or authorised by law or as required as part of the Services; and
• such entities that we propose to merge with or be acquired by.
We may need to disclose your information to third parties outside of Australia and service providers located internationally in order to enable us to provide the Services, this includes service providers and contractors who are located overseas (telephone answering service, data analytics, IT services) and data processing services.
Where we use a supplier outside of Australia, we will take reasonable steps in the circumstances to ensure that such overseas recipient does not breach the Australian Privacy Principles (except where such steps are not required under the Privacy Act).
We may also aggregate and/or make anonymous your personal information including sensitive information to make it available for the purposes of generating statistical data for the conducting of research and improving the Services.
Where you leave a review of our Products, or if you tag us in any of your own material (including any social media post on your personal account) you grant us a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate and create derivative works from, distribute and display such content through the world in any media.
5. Emails & Marketing
In order to provide the Services to you, you agree to receiving emails and other marketing materials from us for the following purposes:
• notifications about activity on the Services (which are set on by default) including order updates, recommendations, and general updates;
• communication from us or our representatives in connection with the Services; and
• marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing. This includes where you have signed up to our marketing or promotional newsletters.
By default you will receive these email notifications to your email address you nominate at registration.
6. Storage & security
We use third-party cloud providers that provide hosting, data storage and other services.
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measure to protect these systems. However, we cannot guarantee the security of your personal information.
We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
7. Links
Our Services may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
8. Requesting access or correcting your Personal Information
Subject to the Privacy Act, you have a right to access and correct any personal information about you that we may hold. If you wish to request access to the personal information, we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
If we receive a request from you to access or correct personal information we will respond to you within a reasonable time after receiving your request and in the manner requested by you, if it is reasonable and practicable for us to do so. We may charge a reasonable fee for giving access to the information.
9. If we can’t collect your Personal Information
If you do not provide us with the personal information described above, some or all of the following may happen:
• we may not be able to provide the Website to you, either to the same standard or at all;
• we may not be able to provide the Products to you or handle your order effectively;
• we may not be able to provide you with information about the Website that you may want; or
• we may be unable to tailor the content of our Website to your preferences and your experience of our services may not be as enjoyable or useful.
10. Notifiable data breach
In the event that there is a data breach and we are required to comply with the notification of eligible data breaches provisions in Part IIIC of the Privacy Act or any other subsequent sections or legislation which supersede this Part IIIC, we will follow our relevant notifiable data breach procedures in compliance with the Privacy Act and relevant laws.
11. Updates
This Privacy Policy may be updated by us from time to time, and the updated Privacy Policy will apply from the date it is published on our website or otherwise communicated to you. Each time you use our Website you should revisit this Privacy Policy and familiarise yourself with any changes. Continued use of our Services (including our website) shall indicate your acceptance of any changes.
12. Enquiries, requests & complaints
Enquiries regarding this Privacy Policy or the personal information we may hold on you, should be addressed with the Privacy Officer, whose contact details are below.
If you think your personal information, held by us, may have been compromised in any way or you have any other privacy related complaints or issues, you should also raise the matter with the Privacy Officer.
We will ensure your claims are investigated and a formal response will be provided to you, within a reasonable time, considering the circumstances of your claims. If any corrective action is determined to be required, as a result of that investigation, we will take all reasonable steps to rectify the situation and advise you of such, again within a reasonable time considering the circumstances.
If we do not resolve your enquiry, concern or complaint to your satisfaction or you require further information in relation to any privacy matters, please contact the Office of the Australian Information Commission, whose contact details are below.
Office of the Australian Information Commission
Telephone | 1300 363 992 |
enquiries@oaic.gov.au | |
Office | Level 3, 175 Pitt Street, Sydney NSW 2000 |
Address | GPO Box 5218, Sydney NSW 2001 |
Postal Address | 1300 363 992 |
Website | www.oaic.gov.au |
Contacting us
Entity | Artist Guitars Pty Ltd ABN 59 160 522 574 |
Contact | Please contact us by submitting a contact us form on the Website. |
This cookie policy (Cookie Policy) sets out how Artist Guitars Pty Ltd ABN 59 160 522 574 and its related bodies corporate (as defined in the Corporates Act 2001 (Cth)) (we, our, us) handles and uses cookies.
Capitalised terms used in this Cookies Policy have the same meaning as given in our Privacy Policy. Please ensure you carefully read our Privacy Policy in addition to this Cookies Policy.
What is a cookie
We use cookies and URL information to gather information regarding the date and time of your visit and the information for which you searched and which you viewed on the Website. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a web site. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Website. Persistent Cookies can be removed by following Internet browser help file directions. Cookies may enable automatic logins when you visit in the future and may enable content customisation.
Some cookies are necessary to allow you to browse our Website, use its features, and access secure areas. The use of these cookies is essential for our Website to work.
We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:
• User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of our Website.
• Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
• Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
• User interface customisation persistent cookies are used to store a user’s preference regarding a service across web pages.
We use many tools to help us improve our Website. To this end, we use reporting and analytics cookies to collect information about how you use our Website and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:
• First party analytics cookies - we use these cookies to estimate the number of unique visitors, to improve our Website and to detect the most searched for words in search engines that lead to our Website. We use these cookies to learn how our Website is performing and make relevant improvements to improve your browsing experience.
• Third party analytics cookies - we also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our Website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with our Website. For more information on Google Analytics, visit Google’s information page. For instructions on how opt out of Google Analytics, see below.
Advertising cookies are used on our Website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our Website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our Website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising here.
Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our Website to improve the experience of browsing and interacting with our Website. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.
We also use third party vendor re-marketing tracking cookies, including:
• the Google Adwords tracking cookie;
• the Facebook Pixel; and
• SmartrMail tracking cookie.
You can opt out of Google's use of cookies or device identifiers by visiting Google's Ads Settings. Alternatively, you may visit the Network Advertising Initiative opt-out page or control the use of device identifiers by using your device’s settings.
Third parties, including Google may use cookies, web beacons, and other storage technologies to collect or receive information from the Service and elsewhere on the internet and use that information to provide measurement services and target ads. You can opt out of the collection and use of information for ad targeting using aboutads.info/choices
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
To opt out of these communications please visit the Network Advertising Initiative opt out page.
How long will cookies remain on my computer or mobile device?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
How do I control cookies?
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
Copyright © 2023 Artist Guitars Pty Ltd. All Rights Reserved.