Warranty

Artist Guitars 2 Year Warranty Policy

What’s Covered:

Artist Guitars will cover any faults in workmanship or materials for a period of 2 Years from date of purchase. If you have any issues simply contact us with a description of the fault (a picture can also help in many cases) and a copy of your original invoice number from ArtistGuitars.com.au

Warranty is only valid to the original purchaser and is only available in Australia. In most cases the issue can be fixed by replacing a part, we will send the part for free to you, or if more extensive work is required we will get the unit back to us (or in some cases we will just send you out a replacement).

What we don’t cover:
  1. Strings, Sticks, Valves, Batteries or other consumable items.
  2. Misuse, Damage, neglect, or broken Hardware caused by dropping / damaging the guitar.
  3. Any unauthorized modifications or repairs.
  4. General Wear and tear – (scratches, fret wear, Dirty fret boards, Nut wear).
  5. Imperfections in the finish or scratches - if your unit turns up and is damaged please contact us immediately and we will fix under our 100% Satisfaction guarantee.
  6. Labour for repairs (If the item is returned to us there is no labour charge)
  7. Guitar Set-up or adjustments - although we do offer lots of support here.
  8. Imperfections in an instrument - lots of our instruments are made of wood and each has minor differences. Our Qc process is very strict but its still not possible to make instruments that are identical and flawless. However if you do receive any item from us and feel unsatisfied in any way you are welcome to return it for replacement or exchange under our 100% satisfaction guarantee.

If your item is faulty please email or phone us with a description of the fault and we will either repair or replace at our discretion.

Artist Guitars prides itself on its superior service and backup support. Every customer is important to us!
 

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